truck driver

order picker

food service worker

transportation supervisor

facilities manager

Reinhart Foodservice

They call you at the end of your work day or when you get back to let you know when you work the next day, no weekly or even two day schedule and they change the hours on you randomly. Never in my life I have had a job do this to me or heard of such another job doing this and getting away with it.

Start the day out by finding out who you're going with on the board, where to, and how much the trailer has. Good luck on asking someone who you are going with at the end of the day to plan things out after you get off work, they'd sometimes not even acknowledge I was even in front of them asking them a question. They on a whim change when you work the next day, could be lucky and start at 5am and at 7pm the night before they call you saying they need you at 1am or before. They'd even call you when you are sleeping to change your schedule to work a even earlier shift.

 Certain days the warehouse would be slow and could be hours behind schedule for loading the trailers due to some crazy reason which would put you and the driver behind schedule, which would make the customers mad you are late on top of working in could be bad weather conditions,bad traffic, and depending on what time you leave and go to. You hope you don't get stuck working with a weird or slow paced driver. Starting at 3am(if you are lucky) and getting home at 6pm or later, and being told you need to come in before 3am was unrealistic, no time for you to do anything at home and not safe. Some days I didn't even get a chance to eat food or do anything else after work, just straight to bed so you could function the next super early shift. 

 Winter is the slow time and spring/summer is the busy times. This job to me was only worth it when you hit overtime as work conditions were outright dangerous at times. If you do not have good balance or do not like waking up before 5am,this is not the job for you, as you need to load up your cart up to 400,500, and even 600lbs worth of food and go down a skinny ramp(you hope the driver has a good ramp and not a damaged one that could get you hurt)lot of people have fallen off the ramp and gotten seriously hurt. Some places you need to go down or up stairs and other tight areas in icy,wet, and other outright unsafe areas to deliver food. Delivering in the winter time is miserable as the majority of places don't shovel the area you need to deliver the food at or is icy so you have to do it and waste more time on the trip/day.

Management needs a revamp. They seemed to only care when they had to, all but one manger seemed to be normal and ok. Most of the drivers are friendly and hard working. Only had an issue with two drivers. One was super slow and I was bringing in more carts and working faster then him, and the other thought he could treat me poorly/like a dog, but he was like that to everyone and helpers even did not want to work with him. Besides those two, as long as you show up early, work as hard as the driver, and don't weird out the driver on the trip, you'll do ok here. If not, drivers will leave you behind or not take you, which means you will not get hours in or money.

All in all, I can't believe this is a non-union job, the majority of other food deliver providers are. With how they run things here, they have a lot of drivers and helpers quitting. Hence why they're even offering a helper sign on bonus now.

Final notes. Management stalks your social media so keep that on lockdown. Make sure that they pay you correctly. Look somewhere else for work that will treat you fairly.

a typical day at work involved Clocking in and grabbing your headset, pack, and headphones then driving your pallet jack up to the loading dock to put pallets on the forks while signing into your headset, everybody would gather around and the warehouse manager would give a short pep talk about how well we did the previous week how many miss picks, errors, etc. their was a stack of labels that were the orders from the company's who needed products you would grab the first order and labels off the stack and scan them in so the headset would direct you to which slot you needed to pick. It was very important to look at the label before grabbing a product to make sure it was the Right product because turn around was expensive for the Company and resulted in an automatic write up, Very fast pace Competitive environment, good pay and benefits,Challenging,Fun Work environment but very Survival of the Fittest. The System is all Computerized Now They Know How Fast, How many Pallets you did,So the key was to go as fast as possible without Screwing anything up which is almost impossible with how fast you have to go,Employees with the most Cases of products are praised and the Weaklings were weeded out, very few make it past the 3 month probationary period and your employment can be terminated at any time, It all depends on if they like you or not and if your Numbers and performance are on Par, If you can sustain the job long term the pay and benefits will see you a comfortable Living and an early Retirement. I would have stayed at the Job the Rest of my Life but I didn't make the Cut apparently. had I known I was going to Lose the Job I would not have left my Previous Employer of 3 and a half years because I lost my seniority and they wanted to start me back at minimum wage. Think before you accept the Job offer if you are lazy and not very active you will not last the week if you are fit and used to strenuous physical activity like weight lifting or fitness maybe you can meet the quota. if you are in the middle between sorta fit you will not make it, this Job will either Make or Break you.

Pros - good pay

Cons- benefits have high deductibles. 
Alot of the drivers cant hold their own so the good drivers get screwed over with bad routes with extra stops and long days
Bad equipment always breaking down. If you do break down you can expect 3-9 hrs of downtime until you get going again. They also wont pay you for the first hour you are down and if that causes you to run out of time for DOT rules they will want you to layover in a hotel instead of coming to get you.
You get 3 weeks of vacation accrued from your start date, and it increases in years 3,5,10 however, good luck getting them to let you schedule more than 1 week your first 3 years. I was there for 2 and was supposed to be getting 3 weeks a year but they only let me schedule 1 because "I wasn't there long enough". 
Management is horrible and getting worse. No organization, Schedule changes are constant on a daily basis a lot of times without even telling you and then you show up the next day either late and get yelled at or early and have to wait without being paid for an hour or more. Everything is the drivers fault, even load errors from the warehouse the driver will get taken out of a monthly PDQ bonus. 
Management has favorites. If you don't suck up then you will be on low paying long routes and not get any permanent routes for a very long time.
100% of the drivers are not happy there and are either looking for new places to go, hoping things change, or have been there long enough that they are just waiting for retirement now.
Loads are always loaded wrong, they have constant warehouse turnover so the trucks are loaded terribly and the driver is the one who pays the price by having to spend extra time digging through pallets to find the product they need adding sometimes hours to your day. And if you don't dig for it and find it then you will be changed for it on your bonus.
I spent almost 2 years at this company and did everything i could for them. Working Saturdays, went out of town multiple times to help other locations, ran routes that should have had 2 people on them by myself, never got into any accidents or had any write-ups and was rewarded by being let go due to an electronic equipment malfunction.

If you decide to pursue a career here, please only intend to make it a filler until you find something better.

Back breaking labor, equipment that is often as not barely legal, poorly loaded trailers and management that doesn’t listen to the drivers needs.
Maybe someone in corporate will actually read this, since we’ve all been screaming about these out of touch policies instituted from on high, but it’s fallen on deaf ears.

First you put (driver facing) cameras in our trucks, show us the whip on a daily basis with the constant reminders that you will fire us for numerous and widely varied reasons, then turn around and complain when we leave.

This business operates on our backs. You can sell as many cases of whatever to who cares, but without us it doesn’t get there- and you treat us like human garbage. 
The vast majority of the managers here, are not or have never been drivers. Yet, they feel entitled to instruct individuals who have been safely operating commercial vehicles for 10-20 years.

We’re BEGGING these guys to get the warehouse to sort and build pallets with some remote semblance of sense and sanity, but they’re conisistenly a disaster. Route times over length, stops missed entirely, and guess who gets penalized for this? The driver.

You want to know why almost all of the Cleveland OH drivers walked off the job with Reinhart this past year? Because it was a crisis and failure of leadership. 

I’d say institute rational corporate policies to retain drivers for more than a month or two, on the basis that a driver who is well paid and feels appreciated doing this much work might actually stay. 
That said, it will never happen. It’s far more important that the corprorate managers here  continue to treat us like criminals, wrong doers and eventual legal problems in the inevitability that we will eventually just quit, or be fired for something as mundane as drinking water while driving.

 The two good things out of this are the pay is decent for what you start making when in training. that and the most of the staff is nice too. everything is just bad and stressful. Stressful things are overtime every week hours usually range anywhere from 50 to 60 plus hours a week. also, Training is so short that you will have to learn the whole warehouse in 4 days and their tricks and paper to fill out on top of that. My trainer was good he wasn't the issue the issue was the amount of time that you are given to learn everything in less than a week. Also, the wooden Pallets are the weakest cheap looking I have ever worked with. The pallets are so flimsy they are so fragile to put items the half the time that I worked with them that they would break because the wood supports on them would snap and mess up the load and then would have to stop and either fix the issue or get a new pallet to build onto the new pallet and waste more time. These pallets are so weak that when they come in that they are already falling apart so you have to go looking for a new one every time. Bad things were your mental state will cause you to feel exhausted but that is with every job. but mine working there was so bad that the overtime and learning everything there and life outside of work was making me mentally and physically exhausted to the point of quitting because of my issues I knew walking  into this job that everything was going to be stressful for me but I wanted to work here because a friend used to work here and he told that he was a good place to work 

If you start working at Reinhart as an associate driver you will train for 60 days before you are released and the pay will be no more than 20 dollars an hour straight pay.They don't pay overtime meaning you will train with a driver he will get paid by component pay cases delivered and mileage and you as the associate driver will be paid straight time 20 dollars an hour for 12 to 14 hours a day.They also send a trainer to follow you around and watch you and criticize  how you work I was followed and watched I felt uncomfortable because i know how to do my job every word out of company trainer  was negative towards me this.Company has an extremely high revolving door they are constantly hiring because they can't seem to keep anyone also there is a camera in the truck watching you at all times they want safe drivers but they schedule you for 13 to 14 hour days meaning most of the time you will be behind schedule and run into traffic, also Reinhart In New Bedford delivers to bakery that are complicated to deliver to because of 80 pounds bags of flours and bakerys order more then 50 bags you deliver on main floor or downstairs to basement.Do yourself a favor think about working here, your body will take a toll like your knees and back. Their are plenty of jobs that pay almost the same and you don't have to put up with as much stress.

If you like physical tasks like I do to keep you active, you'll be fine here. It is physically demanding but if you pace yourself you will be able to do it for a long time. The management doesn't expect you to move mountains, but they will for you as long as you do a few things. The fellow drivers are a good bunch with few exceptions. The riders are all pleasant to work with. You can train until you feel confident. If it takes 2 days or 6 months, they don't care. They just want you to feel confident. The cardinal rules are:
1- don't break equipment
2-  don't get tickets
3- complain in the office about menial stuff they can't really help
4- show up and do your job

Some negatives are the trailers are built poorly some days and you dig through an entire pallet. That happens. Management will pay you an hour of downtime if it's bad and you take pictures. Sometimes the routes are routed bad, and you drive across town several times unnecessarily. Being new is absolutely terrible. Learning the stops is horrible, and takes forever. A regular day is about 10-11 hours, but figure 12-14 when you're new. New guys get trash routes. It's just a fact of the trucking industry. After 6 months you'll start making money, and imo that's really why they offer a bonus in the first place. Plan on showing up around 2-430 AM. 

Stick it out for a few months, communicate politely with management, pace yourself, and you will have a good time here. 

Management is terrible all they care about is the food getting off the truck and the customer not complaining .. will send you out no matter what weather condition “interstate is shutdown .. figure it out on your own” because you really are on your own once your out on a route. Have problems getting ahold of customers.. they don’t care they will ignore every phone call you make to them .. and you will see them ignore them when you get back from your route and talk to them... get ready to here the word “thanks” bc that’s all you get when you work hard for this place .. they lose a driver almost every week  .. as far as the work goes get ready to bring food downstairs and upstairs in some of the nastiest kitchens you will ever walk in .. very few clean easy stops especially just starting out you will have the worst routes .. manager is Tim a former driver that has no experience in management so has no idea what he’s doing .. he will probably be fired soon managers don’t last at this place .. if your a hard worker you will get used and taken advantage of and get sent by yourself on big routes .. only place I’ve worked for that the harder you work the worst you get treated ... only pro I have to this job is it’s a good stepping stone if your just getting into trucking .. my advice is get your experience in and get out .. every senior driver here complains all the time and cusses out management because they can’t get it together ... NO FUTURE HERE .. YOUVE BEEN WARNED

I worked for Reinhart Food Service for over 10 years as a beverage and chemical field service tech. It was impossible to make a work planner and stick to it. Our department was over worked and way under staffed. Worst of all, corporate management does not have a clue of how a beverage/chemical program should work or the value it brings to the overall food program. Before I left there were 3 service techs covering well over 600 serviceable accounts. Corporate decided we only needed 2 service techs and a sales oriented manager. They demoted our sales/service manager to just a service tech, let me go, and are trying to hire a sales only manager. I did receive severance pay. My coworkers were grate people. We all tried hard but the problem is that Reinhart is owned by people with no background in street level food service. Their background is distribution/trucking and their learning curve is very shallow. I have over 30 years experience at what I do. It meant nothing. I was covering more business than the other techs without a single complaint from anyone. It came down to seniority. If you are looking for an employer who recognizes hard work and dedication, look elsewhere. At Reinhart your knowledge and performance will mean nothing.

This company is shambles from top to bottom! The companies retention rate is horrible I have never worked for a company that literally did interviews on a daily basis. No sooner than they are through the door you blink your eyes they are gone. During my employment here several decade or more tenured employees have resigned and found employment elsewhere. This companies culture and moral is very low as most of the employees hate their job so it makes for a very tense and dull work shift. Communication between departments is nonexistent. You have to communicate with your coworkers to do your job and they are all rude and miserable. Upper management has an open door policy for you to express your concerns and say that you won’t be reprimanded  DONT FALL FOR IT you will be fired or treated horribly by your immediate supervisor going forward, promotion aren’t based on tenure but on who says yes the most. Also when people quit or get fired they often don’t fill the position but merge the duties with an existing position. In closing by all means apply if you enjoy pep talking yourself to go to work, working with miserable people,over worked, under appreciated this is the job for you!

Top Job Titles	Average Salary
Truck driver 4 salaries reported	$57,500 per year
Order picker 8 salaries reported	$20.00 per hour
Food service worker 2 salaries reported	$33.11 per hour
Transportation supervisor 1 salary reported	$60,000 per year
Facilities manager 1 salary reported	$65,000 per year

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