janitor

head custodian

community manager

day porter

maintenance technician

Relay-Resources

So I worked here for about a year, I started right around the pandemic first hit. My training was delayed by about a month or two, something to do with the contract. 

It impacted training as well too, as we had to adapt to that as well. 

About a week into working was laid for three weeks due to a pandemic. I did get two weeks covered with PTO. 

I saw quite a bit of turnover honestly, about half the people I got hired and trained with, either quit, one got fired. 

Two of the supervisors that interviewed me, one was laid off, other I'm still not sure entirely but I think it was more medical-related. 

I had a number of issues while I was working. This was one of the few full-time jobs I've had since my internship, I've always done part-time in the past. 

There were a few times, more so with a few coworkers but sometimes supervisors comments made in person or on teams, which I didn't care for. Some were just sarcastic comments, one was about being tired (health), one was brainstorming ideas for break room which I was mocked and humilated at, which was very triggering. 

I honestly struggled and I think the work is a bit too much, I get we have a contract and deadlines/quotas to fill but still.

I was tired nearly every day and the whole time working there. Best they could really do was get me a red light and maybe essential oils. 

I don't mean to sound greedy but better pay would have been better honestly. 

Office work, I hate to say is really dull, boring, and unfulfilling. 

For a place that emphasizes and says to care about those with disabilities. I never quite fit in and I was pretty depressed and isolated during my time working here. 

Yeah, I tend to be quiet and introverted, but I also just don't feel well a lot of the time, and just like to do things my own way/pace. 

Also had some personal items thrown out a few times at the break room. 


 

Working at Relay Resources has been both meaningful and challenging. The mission-driven work and the people doing the day-to-day labor truly care about employees and the community we serve. A typical day involves managing complex payroll processes, compliance requirements, and supporting a diverse workforce with varied pay structures, which has allowed me to significantly grow my technical and problem-solving skills.

I’ve learned a tremendous amount about payroll operations, HRIS systems, compliance, and cross-functional collaboration. The work itself is fast-paced and impactful, and the team members at the operational level are knowledgeable, dedicated, and supportive.

That said, there are ongoing challenges with leadership consistency, compensation equity, and career advancement. While expectations and responsibilities have grown over time, recognition, role clarity, and compensation have not always kept pace. Advancement opportunities can feel unclear, and feedback is sometimes reactive rather than developmental.

Workplace culture is strongest within individual teams, where collaboration and mutual support are common. At a broader organizational level, communication and follow-through from leadership could improve to better support long-term employee retention and morale.

Overall, Relay Resources is a place where you can do meaningful work and build strong skills, but employees must be prepared to advocate for themselves when it comes to growth, compensation, and recognition.

Leadership is absolutely awful.  They have no idea what they're trying to accomplish or where they want to go.  They operate with a kneejerk/fire drill mentality.  Act first and then think about it later.  Happy to throw you under the bus at the first opportunity that you do something they don't agree with.

I learned that this is an awful place to work and that they shouldn't be in business.  I was there for a few months and learned that they have absolutely no idea how to treat people whatsoever.  They think they're smarter than everyone else and act that way on a daily basis.

Workplace culture is toxic - as mentioned above.  It will consume you - no matter how hard you try to stay out of it - it will pull you in and corrupt you - and you then become part of the problem, instead of the solution.

They don't want to have a healthy culture - they hire yes people who will do what the CEO says without asking any questions or thinking for themselves.  Candidates who look closely will see this quickly and run away.

They will chew you up and spit you out and not think twice about it.  You're just a number on a page - not a person to them.

I've been a part of this company for two years and I've developed some very strong opinions about it.

My typical day consists of vacuuming but I'm able to do just about everything but restrooms.

My biggest complaint is I'm never given the opportunity to be at my fullest potential and just placed at sites with co-workers that lack professionalism, not caring about the work needing to be done, and have no respect to the job site (like setting off Pop-Its fireworks inside the building). This angers me to no end because if one person screws up, EVERYONE gets punished for it and this has led me to be silent about what goes on at the site; it also doesn't help that reporting or requesting a restock of supplies is extremely difficult and makes doing my job extremely impossible.

I do have some positives; this did help me get into the job market when I had little to no work experience and my superiors are some of the genuinely nicest people out there. Also, I really like the site itself.

What is the best part of working at the company?
They got some good people there, but I didn't like working there at all. This job had the worst communication with employees I've ever seen.

What is the most stressful part about working at the company?
Very bad communication with employees. Had supervisors just show up with plans, without any knowledge before hand. And other employees not being told either, leaving everyone to try to find each other, after the job was supposed to start, making everything late, and sometimes not being able to get things finished on time.

What is the work environment and culture like at the company?
Stressed because it seems like the supervisors run around like a chicken with their heads cut off, but they always try to be supportive.

What is a typical day like for you at the company?
That varies, sometimes I had to clean buildings that were too big that I knew I couldn't get finished on time, and other times buildings that were so easy I had more time then I knew what to do with.

The stated mission of this company is really exciting. However, the reality is the opposite. Management is invisible and provides no clear directions or expectations. The low level workers are enabled and encouraged to do whatever they like, mid-level management is expected to run the business and perform direct labor as needed. Never fully staffed in the four years I was there. Yet full performance of the contracts is expected regardless. The entire business places all burden for profitability and direct labor delivery on those who have no direct control over either. Turnover is extremely high as a result.  Claims to be inclusive are spacious at best. Employees are not welcome at the campus as the vast majority of people who work here are literally locked out from the building the indirect work force uses as they won’t issue access cards unless you need to be in the building even though all the resources available to said employees exist only in the building. Think haves and the rest and you are accurate. 

Work culture about diversity and understanding is great for corporate workers in the main campus making six figures off of disabled individuals and the vulnerable. 

Many workers are arm-bent into submission to 'keep head down and work' by nasty gossip and favoritism. Very large disconnect between shifts, almost each independently and is also 'this shift vs that shift' rather one big team working together.

Rather than working with and actually following the company mission, like helping struggling employees with disabilities, those struggling have been let-go for under performance with no mercy and are seen as a 'risk' to the bottom-dollar. Management worked collusively with HR to seek swift retribution.

They will also gaslight you into thinking you're succeeding but really not.

The workers and the people are the two reasons I loved working there. I thought Management would have my back but got left to hang.

Day at work-

-Dealing with exiting client needs
-Working with the marketing team to create campaigns to increase company footprint.
-Working on re-branding initiatives.
-activities associated with client acquisition such as following up leads, closing opportunities and on-boarding new clients.

Management-

- I had 4 managers in one year  all with different rolls and philosophies  

Culture- 

strong culture of community and teamwork

Hardest Part-

The aforementioned changes in management, along with my roll changing 3 times that included 3 different pay structures. No effective marketing plan so very few lead opportunities. No training or structure. 

Enjoyable-

Working with a non-profit that focused on hiring workers with disabilities and giving them opportunities for workplace growth.

What is the best part of working at the company?
Building a rapport with the janitors, supervisors. 

What is the most stressful part about working at the company?
Finding out that our job was eliminated and if we wanted to stay we would have to apply for a new spot! And then of course not making it and getting forced out!

What is the work environment and culture like at the company?
When I first started it was great.  But then COVID19 hit and everyone in the office left and the job coaches and trainers were still working.  Then things fell apart for the worse. 

What is a typical day like for you at the company?
Since I don't work there anymore!  When I first started you came into work, you did whatever your boss wanted you to do.   I drove to site to site providing them with cleaning chemicals and gloves and made sure that the janitor's were ok and had what they needed.   
Then I was told to come back to the office to train new janitor's everyday.

I would find what my work site for that shift would be when I was working at the airport from the supervisor on staff an I would try to perfect everything I touched an did to get the most positive feedback.
               I have learned so much from this job from shining crome to knowing what people an employers desire the most. A Clean Satisfied dust free Environment. You do have to work well with others but this is more of a job where you should be okay with working alone.The hardest part about this job for some would be getting it all done in a timely manner, But while working alone an working hard to get everything done on time would bring the best part witch was good pay an your job is done in no time it will go so fast , it will leave you asking where did all the time go . This was no questions ask one of my most favorite jobs hands down.

Top Job Titles	Average Salary
Janitor 1 salary reported	$19.40 per hour
Head custodian 1 salary reported	$2,500 per month
Community manager 1 salary reported	$23.00 per hour
Day porter 5 salaries reported	$16.25 per hour
Maintenance technician 4 salaries reported	$19.75 per hour

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