tow truck driver

technician

driver

recovery agent

senior technician

Relentless Recovery

I am writing this review as a current employee. I also want to mention I am doing this on my own free will without influence. I’m 30 years old and have worked many “jobs” over the last 15 years and can honestly say I have never worked for a company that invest in its employees like Relentless does. It’s unmatched. I began my career here at Relentless in 2019 as a field agent, unfamiliar with the industry and immediately felt like I belonged. From ownership, upper management, office staff all the way down I was treated with respect and given the support needed to be successful. The culture at Relentless is built on integrity and hard work creating a work environment that is second to none! What I love most is the opportunities at Relentless for advancement. The company promotes from within and actually cares about its employees and individual goals, understanding the importance and value of every single one of its employees! If you are looking for a job to grow with and create a lasting career, I strongly recommend Relentless Recovery! This company has changed my life and given me opportunities that I thought were impossible, but because of my hard work and dedication i have been given advancement opportunities and would never imagine myself working anywhere else! Again, this is my own opinion. Not influenced or for any type of gain. I simply hope to give back to a company that has done so much for my family and myself. 

Despite what may be said to you in an interview, Relentless has a very high turnaround rate. There is no structure for training. What you're taught is completely dependent on how busy they are that day and if they remember to tell you something or not. 

Senior Lot Technicians receive little to no training at all. You will be taught the most bare essentials and then thrown to the wolves(upset car owners who may need to pay hundreds of dollars) while you dont really know what you're doing. Very important details will be glossed over in the interview only to be dropped on you later, for instance the Elyria location is only meant for a single employee and runs off of a gas powered generator.

You're not going to be paid very much, and the responsibilities put on you for the dismal pay you receive will be substantial. In my opinion the people responsible for these working conditions either dont know, or dont care.

Generally the people you work with are all pretty cool and down to earth. Enjoyable to work with even if a little stressed out at times(understandably). It feels as though there's no direction or solid leadership anywhere. There's a lot of that concept of "The left hand doesn't know what the right hand is doing" at Relentless. Lots of different departments working independently of each other with no regard for how their work affects other areas.

Working at Relentless I learned so much about the repossession industry, office and field. I left extremely confident in my knowledge. 

All I can say is do not work with family/significiant others, its too difficult to separate each party as an individual as much as you, yourself may try. 

The people, most are great kind hearted people and become your own tiny family after time.  Management is exceptionally flexible about your schedule once established in your position as long as your tasks are completed correctly everyday. 

The repossession industry is not for the weak hearted regardless of any agency you choose to work, its hard work, and you have to find your own ways to make it feel rewarding. 

Overall Relentless is a pretty decent place of employment. I wish my time wouldnt of ended on the note it did, and I will forever be grateful for the benefits I did gain while being an employee. 


If you do your work and don't slack off and consistently call off work you will do well with this company.   People come and go because they have no work ethic and are lazy.  So if you want to sit around and slack off this isn't the place for you.  

Relentless is a very high pace hectic work environment you have to learn time management and be able to multi task. Every day is something new and exciting.  You will always have something to do no down time. Management appreciates the employees that appreciates the company.  I think the Bosses are awesome and the company has came a long way.  HR has added more structure and now offers great time and benefits.  

I think it is a great place to work very laid back and appreciates the employees that come in and do there job.  Everyone is willing to help  with any questions, all the employees are awesome.

I interviewed with 2 people, who both told me there was very low employee turn over. Within a month of working there 3 people had either been fired or quit. That's how it went for the rest of my employment. The owner was extremely unstable, obviously substance abuse along with mental instabilities as well. He would zero in on any given employee, and find a reason to either fire them, or push them to quit. There was no set process , priority changed sometimes daily. Everyone in management took the "pass the buck" approach.  Noone ever had a clear answer to any question.  Ideas weren't listened to, or even entertained. The only good part about working there were the coworker relationships. Good people make your day go by so quick, it was easy to overlook the nonsense!

I had no repossession experience before I started here and I wasn't really sure what to expect when I applied. The field is actually very complex and requires individuals who are willing to regularly learn new systems and expectations from lenders. This is a real challenge for RR as training can sometimes be a weakness for them. Most of the successful people here are very quick learners who are really dedicated to work. I find that the standards aren't very strict here but in order to be successful and make good money you have to actually be good at your job and work odd hours. 

This isn't a place for someone that just wants to sit around and collect a check. It's a great place for someone that wants to succeed. Almost unlimited earning potential. Base salary and commission, with weekly pay. Health benefits are available. There will be specific task that need to be accomplished, but there is very little day to day supervision. As long as you do your job, no one will be breathing down your neck. 

Repossession isn't like the TV shows, you have to be able to stay professional and courteous in stressful situations. 

This company has a great fleet and gives its employees new and well maintained equipment to accomplish their mission. 

A typical day at the office, come in greet the cat as soon as i walk in. Sign in and check messages, the fax machine and co-workers for new paperwork that needs to be either uploaded or filed or updated into computer. My co-workers and office manager were awesome very pleasant to be around and to come to with any problem. Head management wasn't so great. Very distant and somewhat antisocial. 
   The hardest thing about the job, was when I first started they were so far behind in paperwork, I had to catch them up and stay current at the same time but over all it wasn't that difficult or bad. The best and most enjoyable part of my job was coming in and seeing the office cat and the dog.

What is the best part of working at the company?
Everything between Amber and Dave and the entire company I was blessed beyond belief.

What is the most stressful part about working at the company?
Hot summer days and cleaning out cars and trucks is like nothing else in this entire world.

What is the work environment and culture like at the company?
Amazing, warm-hearted, soothing for the soul.

What is a typical day like for you at the company?
Clock in, and instantly vehicles to rearrange, documents to gather and collect and prepare for tow truck drivers and company, clean out clutter from vehicles in between and ensure everything is smooth and my fave part driving everyones cars to the front :)

Great Owners, many opportunities to advance with in company, made many lifelong friends during my employment! Pay was great! Always provided nice reliable vehicles for work!

Workplace Culture and Management could be better, can be a very stressful job, cliques seem to push good loyal employees out, self preservation at others costs is not good leadership qualities!

Most enjoyable part of the job, was coming into the office and seeing both owners there, getting to brag about securing a hard or bonus account, and knowing they were as happy about it as you were!

Top Job Titles	Average Salary
Tow truck driver 15 salaries reported	$55,000 per year
Technician 29 salaries reported	$14.72 per hour
Driver 23 salaries reported	$676 per week
Recovery agent 15 salaries reported	$1,180 per week
Senior technician 1 salary reported	$17.00 per hour

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