hvac technician

hvac installer

customer service representative

master electrician

journeyperson plumber

Reliable Heating & Air

Please, reconsider if you are looking for long term employment:

1 - Management is disorganized. Wasted time is spent on processes which are never followed, with no accountability. Managers do not communicate effectively within their department and across to other departments. This starts at the very highest of levels. 
2 - The technology they are using are years outdated. The day to day system crashes often, is extremely slow, and information is hard to find. ESC is literally the worst, but they will not change it. We get emails throughout the company saying people need to log off because too many are in it at once. It should easily be able to handle the current employees, as any system should. 
3 - There is zero appreciation. Summers here are hard, mentally and physically, on their employees. Hard. Expect incredibly high volume and incredibly low appreciation. 
4 - The financial outlook for yourself is not going to grow. You will get hired, you will get paid that same amount each year with exception of small increases, and you will be doing more stuff they will pile on you. Do not expect to grow financially. 
5 - Turnover is high. Training is low. 
6 - Processes will change daily, weekly, monthly without any communication from anyone. Everyone there, techs, warehouse, sales, accounting, needs to sit in a room and figure out what step by step what each does and how it affects others. No one has a clue. An issue comes up and they throw a meeting at it, then change things without letting anyone know. 

Please.... You can do better unless you just need a paycheck. This is not a career.

Reliable was a good place to work it's structured in a way where everything is split up into different departments and everyone stays in  their lane so to speak so you only have to deal with your manager in your department which is an improvement from before where everything was on top of each other and there was a lot of confusion between departments. It had a friendly atmosphere where everyone knew each other which helped promote a family type culture despite the large amount of employees. The department I worked in was great and was run by a young but capable manager but the one setback to where I worked was the lack of anything to do during downtime which became a serious problem especially in the slow season. Because of the way the place is structured everyone stays in their own area so there really isn't a need to help other departments so you are left somedays with nothing to do which to me is a nightmare I come to work to well........WORK!! this issue is what led me to leave and look for opportunities else where but that being said I would definitely recommend working there and everyone who works there is awesome and I will miss working with them.

Reliable has some good things going for them and some bad.  Some of the decisions seem are all over the place and the managers can be hit or miss.  One of things that made a lot of the techs upset was that they changed up the commission.  When I used to make $600-$700 per paycheck, with the new structure it's more like $200-$300.  They also changed the on call schedule to something that makes little sense. 

There is always going to be some perks that are given to people that have been with the company for a longer length of time but it seems unfair that some of the guys don't have to work any nights or weekends on call and other people have trouble getting one weekend off when they are on call. 

They do run a ton of contests -giving away concert tickets, money for the most sales, etc and that is a nice extra perk. Health insurance is about what you would expect from an HVAC company. The have lots of opportunities for continuing education for techs and offer different classes throughout the year.

There is many good people in this company. Unfortunately the owners and the way it’s ran now makes you feel just like your a number. There is no appreciation, they will let you suffer during the slow season and never give any type of bonuses what so ever but when it comes to busy season they expect you to give them your all even though they clearly showed you that your just a number and don’t care about you or your family. They have just became to corporate. Corporate can be a good thing but these people make it bad. At the end of they day this company is a not a place that strives in appreciating and taking care of their people. It’s sad when a multi million dollar company can’t give their employees Christmas bonuses or even a party to show appreciation. Oh and when you feel like it’s time for a raise get ready to be filled with BS. They want to make as much money as possible while giving you little as possible. 


Depending on the season, summer very busy and available overtime. Learned patience toward employees and rude customers and take a break to compose oneself to stay composed and professional. Management is easy to work with and assist you if needed. Co workers will be coworkers, everybody is an individual and you must accept that. Co-workers are your day family so lets get along. Dealing with techs with bad personalities and making sure their routes are compact to the best. Best part of my job is making the customer happy while maintaining great relationships with the people around me by helping and educating them when them need my advice or opinions. I am a team player.
The company is growing and I think employees should be offer stock in this growing company and believe they would have more pride and believe in their job even more, which would benefit the business.

Reliable is made up of so many diverse team members that all collaborate together to provide homeowners an amazing customer experience. The most enjoyable part of the job is helping homeowners and witnessing how much they appreciate and respect the services our technicians provide. Marketing for the service we provide is a dream job and I am honored to do what I love everyday. I personally have been provided opportunities to professionally develop that have led to promotions. If I ever need help it is there when I ask. Executive leaders are 100% transparent and have a servant leadership/coaching philosophy that reinforces the "why" you come to work everyday. It's rewarding. It doesn't feel like work.

I loved my position at Reliable and felt like I was a vital part of the company. However, I just don't think they felt the same. I went above and beyond every day for this company. However, my efforts were not noticed until I was ready to walk, and even then, the monetary option offered just didn't cut it. I was looked over for promotions, and my raise was delayed after working my tail off. Their system is also extremely clunky and outdated. While I enjoyed my job and those I worked with, Reliable has some work to do. They still operate like a mom and pop shop when they are a multimillion dollar corporation. 

I honestly had some of the best coworkers here, it really felt like a family at some points. Great coworkers is not the job. If you work in the call center no one in the company outside of the call center likes you in fact they will blame you for losing customers when it is actually the service that insures that. The management will complain if you are 1 minute late on your break. One nice thing you get a certificate (it’s just a paper) if you work your socks off. I would say the pay is well, but anguish that comes with the job is not worth it. It’s not a local company their own Canadian company owned by Chinese company.

Reliable over promise's and under delivers in all they do. I have been in the business a while and can tell you, that companies such as this one are taking all the value from the service and Hvac industry. To a point of home warranty, no value in a service technician you don't have to pay for him to come to your home. He will not care about customer service or about the work he does (no pride) as all work is covered and his labor is covered, just pay your $100 every month and free service for life. I spent years crafting my skills and learning my trade, and they may not think that my sweat, blood and knowledge is valuable but I do.

When I first started working here I really enjoyed working for them until I started getting taken advantage of of my knowledge and constantly did warranty work because no one else could prepare these high end systems so at that point I switched over to install which has been very good up until now I'm just not 100% confident and what my pay will be since they've switched things around indeed

Top Job Titles	Average Salary
Hvac technician 14 salaries reported	$91,143 per year
Hvac installer 11 salaries reported	$95,500 per year
Customer service representative 3 salaries reported	$14.00 per hour
Master electrician 1 salary reported	$115,000 per year
Journeyperson plumber 1 salary reported	$97,500 per year

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