sales representative

inside sales representative

outbound call center representative

receptionist/administrative assistant

mortgage processor

Reliance First Capital

As a mortgage analyst, unlimited earnings are available if you are teachable, if your training is applied, and you put in the necessary time to increase your knowledge and grow a customer base.  While this is similar to a call-center environment in that you are on the phone accepting in-bound calls, there's a fundamental difference as you are encouraged to create a relationship with your customer. You ARE NOT pushed to end a call quickly or pull credit quickly; it's actually quite the opposite. This is a professional career-type position with an honest company that pays for your licenses and offers supportive management. At times, it can even be a fun environment, and there's actually a somewhat intimate, family feeling to the office. In general, everyone really gets along and they're genuinely supportive of one another as positivity within the office is highly encouraged. This is important as you are working in a 6 x 6 cubicle, sometimes dealing with great disappointment and stress due to many factors that can affect whether or not a loan will close. It's imperative to perform due diligence in every aspect of assisting your customer and making sure that their needs are met.  By knowing what questions to ask and what information is needed to meet a particular loan's guidelines, many errors can be avoided that otherwise could lead to the loan's demise. If you are willing to work, learn this craft, and you desire to build a career, you will be greatly rewarded. 

The new branch manager became manager by default, and she is not qualified or equipped for the position. This branch is in jeopardy of extreme hardships, The branch manager is very unprofessional, as well as condescending, she is under the impression that she is a coach, but needs coaching herself. She processes her favorite's loans, and if you are not a favorite, she will let your loan sit, and it will not get processed. She demands respect, but gives none. 

The assistant manager does nothing to help, he is too involved in working his own loans, and is certainly under qualified to be in any type of management position, and surely was place out of a desperate situation.

It's like a club type of atmosphere on most days with pop music playing louder than it needs to be, and the manager is very loud, and rude and my clients have asked me, what the loud noise in the background is, and do we always sound like we are having a party or at a club. There is no cultural diversity, and most of all of the employees all left around the same time, when the new manager came on board. 

The CEO should be aware that he has made a very bad decision, as this manager and her assistant manager will be the fall of this branch. 

They also have employees clock out at 40 hours, and have them stay at work to keep working, but do not pay them for the overtime. There are so many things that could be said about this branch of the company, but I will not go on. Thank you

Reliance First Capital is a very tight company. Our CEO knows each of us by name - and what's happening in our lives. The company pays for all training and doesn't require previous finance experience.  

Our days are pretty structured as it is a phone based sales position. However, our company provides great leads from Lending Tree and disburses them based on production numbers. Compensation is excellent and very high as far as industry standards are concerned. 

The branch director is a very strong influence in our office and, with the exception of one manager (they can't all be perfect), it is a company that encourages its employees to succeed. They are always offering contests to win trips which included Jamaica, Disney World, and currently, a Bahamas cruise on a Royal Caribbean ship. 

The hardest part of this job is the pressure to stay on the phone and the downside is really just time taken up with meetings. We could be using that time to structure our deals so we aren't using time before or after work to catch up.

The most enjoyable part of this job is helping our customers gain financial independence and the tight group of co-workers.

For me, a typical day at work would be for me to clock in at 10:00 am, get dun whatever I had to get dun, hopefully start a conversation with some of my co-workers during downtime and eventually clock out at 6:00 pm. In terms of what I learned while I was working there, I learned that home loans that were above five pages were to be placed in $0.66 stamped envelopes and home loans that were five or below five pages long were put in $0.46 stamped envelopes. The management at Reliance First Capital was very helpful to me. Human resources taught me a lot about keeping track of my time and using the computer in order to clock in and out. I would always ask my co-workers for help if I needed it, and they would always give me the help that I wanted. In terms of what I thought was the most difficult part about my job, that would probably be finding something productive to do after I had finished everything, be it helping with mailing or filing. I think that the most enjoyable part about working at Reliance First Capital is that I had the pleasure of working with people that I can trust.

You're on the phone all day but the people you work with are incredibly cool and will make you laugh through out the day. Be prepared to get hung up on, but also be prepared for good payouts when your loans close. You  can make six figures your first year. Great software system specifically designed for loans and keep the calls moving fast. Management can be a little too gossipy but at the same time will be there for you when you need them. Upper Leadership is exceptional. The CEO and Senior VP genuinely care and speak with each employee throughout the year. The hardest part of the job are the hours. You will need to work hard to get your pipeline going, but again, you make good money so it's worth it. The most enjoyable part of the job were the people I worked with. It felt like a family. I wish I could go back

If you are new to sales (or new to industry) and hardworking, this is the place to start. They are (or were, things may have changed) the best place to get trained, get multi state licensing. You can learn a lot here in 1 -2 years. 

Beyond that I don’t recommend staying here. Upper management expects you to work with slave mentality, long hours, less pay then industry average, and they discourage relationships with industry professionals (which will push you to the next level once you learn how to sell). They don’t want anyone to become too independent or too strong and they just want you to spend 40+ hours on the company, not building relationships with any industry professionals. 

There are some sketchy sides to upper management that I won’t mention here (they like suing people!) - oh I wish I could tell you. 

Despite all that, definitely start here if you want to get into this industry. Just don’t stay! Not if you want to make more money and have a better work /life balance.

A typical day at work consisted of making outbound phone calls to both fresh and recycled leads who either inquired online regarding refinancing their mortgages or spoke to one of our telemarketing representatives. When I was not focused on front-end business, I was focused on back-end which involved compiling and analyzing client's financial documentation. I learned how to be a true business professional and realized that I can be very successful in the sales or marketing field, but I just have to be passionate about what I am selling. The management was fair, but they were also focused on building their own pipelines so I did not get 100% focus on my own personal business, which was not necessarily a problem. The hardest part of the job was going through days and only speaking to one or two borrowers. The most enjoyable part of my job was changing families lives by putting them into a much better spot financially for the future.

Branch management is mostly very good.  The most difficult part of this job is putting in all the work to get a loan closed and then watching no sense of urgency with processing / underwriting on getting loans closed.  Since it's 100% commission with a draw it's easy to get behind and when they finally let you go, it seems they do it when you have a large pipeline that all go to other reps (seems like some favoritism involved there as well).  So you put in all the work and then don't get paid for the loans.

At first I really liked this company but the longer I was there the more I got the feeling there is a lot going on behind the scenes which is rather shady.  This job is for people with a very aggressive style over the phone and who enjoy lots of cold calling from an office cubicle, some are very good at it, but it's not for everyone.

I was brought in under false pretenses...”this is a 40 hour per week job...” That’s false. You are expected to work at least 40, then you must take your work home with you since next to no time is allowed during your pipeline time due to pointless meetings. Also, be careful with the pay structure...it is a boisterous, pontificating environment with constant micromanagement. You never quite know who is your supervisor. You’re told it’s someone, yet you have a multitude of others telling you what to do. If you enjoy rawh-rawh environments then you might be ok here. It’s constant pep talks from a failed athlete (who is extremely volatile)  that make you want to laugh and scream. Not all are bad. There are some good eggs. But few and far between. The CEO is a nice guy, but you’ll see him once a year. All in all, it’s a toxic work environment that needs to check their egos out.

Best company to work for. The pay is top of the line for the industry. You can make a lot of money here! Company provides a TON of warm leads daily! About 10-20 new warms leads per day. They give you all the training and support you need to succeed. With everything they provide for you the only way you won’t succeed is if you don’t try or don’t want to work. You’ll do a month of training to pass the NMLS test, then 2 weeks of sales training, and about of month of sales training while actually selling mortgage loans, all while still getting paid even if you don’t sell any loans. All of that will set you up in the best possible situation to succeed. And the entire time you will be surrounded by the best and most supportive managers and coworkers. This has been the best place I have ever worked at!

Top Job Titles	Average Salary
Sales representative 40 salaries reported	$83,925 per year
Inside sales representative 6 salaries reported	$86,500 per year
Outbound call center representative 3 salaries reported	$13.00 per hour
Receptionist/administrative assistant 4 salaries reported	$37,500 per year
Mortgage processor 3 salaries reported	$55,833 per year

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