call center representative

telemarketer

inside sales account executive

direct sales representative

closer

ReminderMedia

My stint here was a short disappointing one. I came in with a strong sales background where I was consistently a top performer at various companies (face to face sales and B2B sales consulting over the phone) and one of the reasons I became a top performer at those respective companies was because my ability to engage my own personality into the sales process. 

Within a week, I realized that this was a script based job where the expectations were very much to be a puppet or robot that sells through a system where your verbiage could have you scolded or missing a sentence could have you questioned. It was too the point where anytime you're getting close to ask for the sale, a manager would chime in in my headset telling me to repeat after them verbatim, many times speaking over the client. It went as far as them telling us to ignore the client and just listen to them. I repeatedly stated that I have attention issues where my brain latches on to everything, which made these conversations EXTREMELY uncomfortable and awkward, and they continued. One time, I feel it even lost me a sale (the others were probably not going to happen anyway.

Mind you, I think the trainer and leads are actually EXTREMELY talented in their own right. The main trainer may be one of the most suave when it comes to overcoming objections and segwaying from topic to topic that I've heard in my years of selling; however, that style isn't for everyone. It has nothing to do with me not believing in their ability to sell but they also hired me because of my sales credentials, ability, and background. This was the first time I've ever worked in sales (over 5 years experience) where I was reprimanded for not being their puppet and saying what they said told me to say verbatim. 

Because I questioned the selling system (not the behaviors because the behaviors are what are taught in every sales environment) of selling via a script, I often felt like I was being punished. On top of that, during the training process (which is very minimal compared to other companies) they repeatedly stress that you should be studying this script at home (which by law they can't force you to do work at home without paying you) and then you're passively scolded for not having the script memorized the next morning in front of everyone. Mind you, this is a script that's 3 pages of paragraphs that they expect you to know word for word. I don't go home after a long day work to work again (unless I'm being compensated.) Because of this I regularly had my commitment questioned publicly, when the reality is my call time and dials were higher than most in my department at my location (Bala Cynwyd.) It's quite offensive when you have your dedication/work ethic questioned when that's all you've been known for with every company you worked at --- not because of what you do/did at work but because what you didn't do at home.

I also noticed the favoritism (which is a reality in life, let alone the workplace, but still should not be tolerated) where reps with tenure or relationships with the leaders would have their wrong-doings overlooked. IE: the final straw of me being let go was that I was 1 minute late to work. I will mention that I was late fairly often (especially for a new hire), usually getting there within 1-4 minutes from the 9 am start time; however, there were several reps that, in the time I was there, were also tardy as many times (and sometimes hours late to work) as I was and it was disregarded. I understand star players and leaders in many circumstances don't get held to the same rules but again, it doesn't make it right. If there is a policy for tardiness, it should be upheld for every single individual at the company. 

I don't think I ever want to work in a sales environment where you're tied so hard to a script and puppermasters who have you on a string and if you don't dance the way they want you to you're punished. It was disappointing but I already had interviews set up prior to being let go for positions that will further allow me to expand so getting let go wasn't much of a big deal, other than the fact that I don't want to hop from job to job. 

Lastly, the comp system is somewhat misleading. It says one thing on your job offer letter and you find out after 6 weeks they change the comp plan up on you. They never sit down and actually break down the comp plan in detail.

Completely unpredictable work environment, responsibilities change minute-to-minute, zero employee appreciation, military-type oversight by owner (reprimands employees, male and female, for using the restroom before 11am or not during your lunch break and without permission), typical bait-and-switch organization.....they get you to accept the job offer by presenting fictitious growth expectations and then once they have you in the organization you are spoken to and treated like an indentured servant. Sales reps are constantly berated and treated like children. It's your fault if there is an accident on 76 and you were 1 minutes late (not kidding, I was yelled at for being 1 minute late).Owner role-plays with new reps by putting his face within 3 inches of your face, spitting all over you and making you feel as uncomfortable as possible. Every negative perception one would have about "sales" is cultivated at this organization. The ironic thing is that the sales tactics that the owner tries to promote are absolutely ineffective and borderline beginner-esque. The owner also likes to let his employees know that he drives a $100,000 Benz and you don't. If you don't feel like you have the stomach to beat up on hundreds of down on their luck real estate agents every day for $99 then do not apply to this organization. 

I started with a group of 12 others last year and only a handful of them remain. To be fair, the ones who left all did seem to expect that you can come and go as you please since it is a remote job...but that is definitely not the case. You need to show up at 9am sharp and hit the phones hard until 6pm. During the initial months, there’s very little tolerance for absenteeism and you’re calling leads that are cold as ice. I thought about leaving at first as well with how challenging those first months were but, looking back at things now, I’m very happy they hired me and I stuck it out. 

THAT SAID- if you take it seriously enough to make it through the first 6-9 months, the entire landscape of the job improve—you become comfortable with the sale, you start earning very legitimate commission checks and they start being more flexible with time off. Money-wise—I’ve worked several high level sales jobs and, if you’re a hard nosed closer, this place is as good as it gets. All the sales reps who have been here at least a year are all clearing six figures annually, easy. I won’t hit that this year...but I should come pretty close. The company leaders, the management and the people in HR all seem to genuinely care about us also which is always nice.

each and every job that I held I have learned something from that position, company, industry, ect.  If nothing else I learned what type of work would and would not get me to get out of bed each day.  If you are more wired to meeting with your customers and clients on a face to face level, then this job is probably not going to suit you.  If you are more of a entrepreneur and would rather control your own schedule and day to day, then this job is not for you.  If you don't mind being compared and measured to the reps in the office who are getting leads with a higher yield / greater return (specifically targeted paid leads only distributed to senior reps/ and the top producers.)  Then this job is not for you.  I understand that this business model may seem to set a tone to the sales dept, that if you want the "good leads" you have to earn them.  However, it does demoralize and divide the top and senior reps making all the sales from the rest.  when you have Leads that are fresh and full of interest, it makes for a very different conversation with the prospect.  These leads could be dispersed more evenly so that the true talent and culture could grow naturally.

 Fortunately for me, the job market was rocked by the pandemic and these folks were one of the few organizations hiring entry level college grads. The first few months are rough—you bust your butt reaching for high expectations (200+ dials and 4+ hours phone time per day) calling lukewarm leads (at best). But as I got more and more sales under my belt and became more comfortable with the script, things got a lot better. The phone expectations never changed but leads became a lot hotter and pay checks got a lot higher. Working from home has been a cool perk for me. I’m pretty self-sufficient and don’t mind sitting on my couch making calls all day, but it’s not for everyone. I roll out of bed to start my day at 9am and finish at 6pm sharp with no weekends which is great. I have roommates getting up an hour earlier and getting home an hour later ...and I’m starting to clear checks that nearly double what they’re taking home, so I can’t complain. Good culture and people here as well.

If you have a consultative approach to selling you may want to look for other career paths.  This company is strictly looking for you to sell on the buyers impulse and vulnerability.  If you are comfortable with 300-350 dials a day to build a convincing ploy on real estate agents for them to put their face and story on a magazine then this job is for you.  The CRM is designed to give warm and fresh leads to the top earners.  these individuals get privy to the best leads.  The new hire hires only have access to a general public database.  So the top producers get the lion's share and the rest get the scraps.  Very difficult to advance and very mentally challenging to stay positive.
Not a level playing field and the winners circle gets a lot of praise and cheers and the rest are made to feel lees than.  bad culture

Not sure why there is negativity about the sales job on here...I started in 8/2020 and I’m on pace to earn slightly above the mid-point of the range that I was told from the interview process. Considering the first 1+ month was pretty much a wash with training, I plan to finish my first year well above those numbers...and there are MULTIPLE people in my new hire group presently selling better than me. Sure it’s a grind and there is zero tolerance on the dials & call time expectations—but that was very clearly communicated in the interview process, to me at least. Plus the company is KILLING IT in a year when most other companies are cutting jobs & costs. 

Great job out of college—I can’t imagine that I’ll retire here but I do plan to make bank for the next several years and see what happens from there


ReminderMedia is the first full time job I have ever had. I got the job right out of college and have loved every minute of it. 

I started in sales and transferred to our marketing advisor department after learning the sales process. It was been a great fit. 

My days consist of helping our clients use American Lifestyle Magazine. I spend 5-6 hrs a day on the phone making 60-100 calls and taking inbound calls. My duties are to upgrade clients to help increase brand exposure, increase their client count or promotional copies, diffuse frustrated clients, collect over due payments, confirm graphic designs, help clients create and confirm listing and promotional ads, gather testimonials, and obtain client referrals to pass to the sales team. 

To make it clear to anyone looking to apply, this is NOT a marketing job. They are not really a marketing company. They sell magazines, and your title will be something like “marketing advisor” but the reality is that is just a call center customer service position don’t apply here if you want an actual marketing job. 

The metrics are impossible. They expect a MINIMUM of 5 hours of phone time. So don’t expect to be able to leave your desk. You must also log every moment stepped away from your desk. 

The people who work here are amazing. Great coworkers. Good management. But the company is sinking, everyone’s panicking, and people are leaving left and right. 

If you’re looking for a high volume call center position that’s remote, you may like it. But it’s not a marketing job. 

If you aren't cool enough to be in the "in group" at this highschool enviornment, don't bother thinking they are going to keep you around. UNLESS you are here doing sales because they will worship you if you are good at sales (yes they have plenty of other positions but those are meaningless to them, so if you are applying to one and can't also do sales, don't bother applying).

Top Job Titles	Average Salary
Call center representative 56 salaries reported	$84,821 per year
Telemarketer 23 salaries reported	$81,413 per year
Inside sales account executive 10 salaries reported	$77,500 per year
Direct sales representative 14 salaries reported	$92,857 per year
Closer 15 salaries reported	$92,500 per year

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