delivery technician

retention specialist

assistant manager

manager in training

store manager

Rent One

As far as storefront goes they are filled with roaches and other bugs. Bed bugs were constantly a problem in our store. If you bring them home with you by contact of contaminated items the company will not help you get rid of them. You're on your own and it's several thousand dollars to do a house. People would consistently bring back items with roaches and bugs falling out of them. They even resell all of these items except the mattresses. 

Workplace culture was competitive, cut-throat, and fraternization was rewarded by upper management. As an assistant manager I was the lead salesman, and their highest commission was $10 on a sale. If you're a serious sales person, the sales do come easy here, but they won't pay you anything for them and expect you to manage, deliver, collect unpaid for items, make up to 200 cold calls a day, and attend roughly 1-5 "conference calls" per week.

I worked my way up from collections, to assistant manager, then to manager. I told my RM that I would accept the offer for the job if she would work with me directly for a week so I could understand how she wanted paperwork, DTS, and daily management criteria done. After 21 days my RM and LP came to my store to show me how to do an inventory, since my previous manager never did. They stayed for 2 days while I worked the front because I didn't have an assistant manager. The only few words they spoke to me while they were there was, "did you steal 7 fireplaces". I told them that I was not the one that accepted the fireplaces that the RM was. After I provided them the paperwork showing her accepting the order, they diverted to 3 missing laptops. I, again, showed the paper work where the RM/Manager at the time was the one that received them. After they were done, they gave me some "advice" for keeping theft down and forced me to sign their inventory they did with several missing items. Next week when I did my inventory I found several items they missed or didn't have time to correct. 

By the end of that month, I sent in my end of month numbers to the RM. My numbers were great for a first month manager, but I was told that since my previous manager didn't succeed in his new store that I was going to be demoted back down to Assistant manager and that he was coming back in the morning. They offered me an extra quarter for, "all the hassle". When I went to HR to discuss why I had not got my yearly raise since I was dropping back down to hourly they told me that the quarter was yearly increase.

I was fired for "wasting company time". Basically, I was pushed out by the RM. I tried to contact the main HR guy but he was "on vacation for a week" and never got back to me after he got off his vacation. Matter of fact this was the first company I worked for that HR never once contacted me back about an issue I had. I had several, fraternization, incorrect pay, wrongful termination. Not one call. I even contacted my RM's boss and we were suppose to have a sit down talk about one of my write ups. Never happened, the ladies never showed, but I was fired that same day we were suppose to "talk". 

Place is a joke. No serious sales people should take this offer. Move on and make way more.

You get 0 sick days, 0 personal days, and 0 vacation days your first year. Your days off will be split days off. Sometimes they will take away your day off through the week. There are set hours unless there are a lot of clients not making payments. The company will then punish the employees for this and force everyone to stay late.
Because of the way they schedule days off and because they are always understaffed, you will be left in the store alone. You will be expected to take payments, make sales, unload delivery trucks, and answer the phones by yourself. 
I interviewed people almost every week for six months. The store was usually down 2-3 employees due to ultra high turnover rates and nearly every business nearby paying more.
Pay is very low. I was hired in at less than what they advertised the start pay to be. I agreed to become the safety officer with the understanding I would receive a $0.50 raise, never saw a raise. 
Work place culture is super negative. If you make 5 sales, they ask why not 6. The negative emails from middle and upper management are sent out multiple times a day. There are way too many middle and upper managers here. Each one has their own agenda and goals that conflict with each other and each store manager.
Computer systems are so bad here that they have a special phone by the computers with a direct line to their IT people. They would have to remote in multiple times a day to fix issues with computers. 
Finally bugs, I’ve never seen so many bugs in one building. Bed bugs, fleas, cockroaches, and spiders. I’ll never forget the day I killed a spider the size of my fist on the countertop as I was taking a payment from a client.

What is the best part of working at the company?
Co-workers, that's about it at the Humboldt store #39. Upper management is a joke. I don't recommend anyone working at that furniture store. Assistant manager was great, the other Delivery Tech was great but everyone else above that were mere impossible to get anything across to them. Wouldn't listen to anything you had to say because you were beneath them. Always acting as if they were better than everyone else. Upper management is a joke. Especially in this District. 

What is the most stressful part about working at the company?
Upper management. Period. You were just a peasant and a total "f" up no matter what you did. Show up early...still a mere fact you were still beneath them.  Do extra work to try and be a great employee...still NOT up to their standards. Constant criticism and run you down NO matter how hard you tried to be the face of the company.  Get there early,  stay late, NEVER a weekend off, and still beneath Upper management no matter what. 

What is the work environment and culture like at the company?
Tense, pain stakingly stressful, constantly looking over your shoulder and expecting the criticism at every moment from upper management. I do not recommend that anyone work at this company. Especially Store #039.
Culture? There's NO culture when the pressure is constantly being pressed on you...Daily from upper management. 

What is a typical day like for you at the company?
Read prior statement from last question. And it'll pretty much explain this question too.

My day started with phone calls to clients who were behind on payments, by the time that was accomplished, I had lunch then I printed letters to mail to clients.  I would make a second round of calls to try to get in-touch with a client.  I would update my credit board to keep myself on track and keep the credit percentage standard of the company.  I would take payments in the store and over the phone.  In afternoon I would make friendly reminder calls to the accounts of clients that came due that day.  I would make new rental agreements and enter them into the computer.  I would find products that clients were looking for and needing for their home.  I learned a lot about computers and programming.  I learned the best thing to do when dealing with an angry customer is to listen and let them vent.  My store manager and assistant manager were great.  Every thing they did was to help me succeed in my position.  Everyone is very laid back and always willing to help each other to make the store succeed.  The hardest part was dealing with customers who were angry, not with you personally, but just frustrated in general and taking it out on you.  The most enjoyable part was meeting new people and getting new customers and helping them get the things they desired and getting them to ownership.

Been working at Rent One for about a year as an Assistant Manager. Good atmosphere, and it feels great to help people get nice things they otherwise couldn't afford.  Not all customers are great and some don't like to pay the bill but refer to themselves as 'the best customers'. I have a great manager and crew, and the job can be fun when you have the right coworkers. The main issues I have is that the pay could be better and depends on overall store performance. Also no incentives for Assistant Managers. Client Retention Specialists can get monthly awards and bonuses based on credit, but ASMs have to help with credit for nothing. Delivery Technicians have a yearly 'rodeo' where they can get up to 50 cents an hour permanent increase. Store Managers get yearly awards, bigger commissions, salary, and can even get selected for vacation trips. ASMs get to cover the store so managers can have their perks, work on credit so CRS can get bonuses, and go on deliveries so DTs can go on a company paid 'rodeo' and get a raise.  Working at Rent One is great, but don't be an Assistant Manager, unless you enjoy being unappreciated by the company as a whole.

My typical day was great from the time I got to work till the time I went home.  I learned many skills from working with this company and strengthened some of the skills I already possesed especially with customer relations.  My co-workers here always worked together to acheive a very safe and effective way of perfoming the job at hand.  The management staff I would have to say rivaled the best at any job I have ever had they always communicated with one another and and made sure the employees were always comfortable with their jobs and made sure they didn't need any help with anything related to their jobs.  The hardest part about this job was probably the fact that we had to work in very tight spaces and emprovise with what little tools and equipment we had.  The most enjoyable part of this job was everyone for the most part worked together and was nice to one another on a daily basis making it very easy to perform whatever job there was to perform that particular day.

I worked for Rent One for over two years and had a pretty good experience. I started off as an MIT and was promoted to Store Manager and really enjoyed the company itself. I was able to hire, train, and promote a group of people that I loved working with and enjoyed making money alongside. I gave everything I have to them and always acted ethically by appropriating company resources properly. I enjoyed working for my regional manager until she was promoted and a new one was placed over our region. He lied, was demeaning to me and my staff, falsely accused me of stealing and my staff, and singlehandedly destroyed the atmosphere our previous regional manager had created which made everyone so successful. I would encourage people to pursue this company just based off of how well the store managers were treated when i was there and how caring the senior management is about the community you work in.

Job interview, manager described work duties. I was a Certified Customer Service Representative, the job description verbally given doesn't match what I actually did. I was not informed I would be picking up refrigerators from customers home by myself. Stackable washers and dryers, sectional sofas, that had to be taken apart to get the item OUT of the customers doors.
The workplace culture is about promoting to higher positions. Taking a lot of company classes and filling out workbooks for the higher promotion. Submitting applications within the company for the promotions. Useless. It will get you nowhere. 

Pay is horrible for what you do. You work in rain, wind, snow, ice, extreme heat. With the manufactured sense of urgency. You will work overtime if the store didn't generate enough sales for the day.
Good entry level job for someone just starting in the work force. It will make you appreciate every other job you have!

This place was the worst place I have ever worked and I say that with everything I am. There is little to zero communication between the upper management, middle management, and store management. When things don’t get communicated down the line, the regional managers are fine with it all falling on the store managers. There is zero work-life balance. They say they are closed on Sundays to allow family time. But that’s really because 70% of the time your other day off is taken. You will also find yourself working later and later if you are not perfect. The turn over rate is insane. They will fire you for any little thing they can possibly come up with once they don’t want you anymore. I would never recommend working for this company, not even to my worst enemy. 

The company is a rent-to-own company.  Managers and all staff are expected to sell, sell, sell and keep products in customer homes, but are also expected to keep delinquent accounts to a minimum.  These two things are very difficult to balance.  Manager bonuses are based on the amount of project revenue while other staff have bonuses made off low account delinquency.  This creates a dichotomy where staff dislike taking risks on second chances, and reduces potential revenue.  Managers can override this but that leads to tension within a store. They expect their managers to work long hours for pay that is well below average for the industry.  Middle management is highly available to all levels of staff; however, this creates a difficult situation for new managers in the company as middle management does not support local management.

Top Job Titles	Average Salary
Delivery technician 323 salaries reported	$16.11 per hour
Retention specialist 161 salaries reported	$16.45 per hour
Assistant manager 70 salaries reported	$17.63 per hour
Manager in training 33 salaries reported	$18.98 per hour
Store manager 1 salary reported	$49,500 per year

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