customer service account representative

delivery driver

delivery specialist

sales assistant

assistant manager

Rent-A-Center

There is a clear lack of vision at the top of Rent-A-Center and their focus and goals change on a whim. I'm not sure where it starts, but it definitely takes it's toll on store managers who are under constant pressure to push horrible ideas passed down to them. 

It is a very odd and inconsistent culture. They say all the right things to recruit you but you find out quite quickly it is all just talk. They say they want people with families. People who want to grow roots. Things of that sort. But the work/life balance is atrocious. 

My location is open from 9AM to 7PM which means, your entire day is shot. You cant get things done in the morning and getting out at 7 leaves you unable to do much at night. They are closed Sunday which makes getting time you need off an extreme pain as you only have 1 day off of flexibility and even that is not very flexible at all. You also do not get consecutive days off because Saturday and Monday are their biggest money days as Saturday payments are due and Monday is all about making those extra collection calls to the people who didnt pay Saturday. This also means they despise giving you Friday, Saturday, or Monday off and if they do. So your days off never really feel like a day off. 

Growing up in a different state with the majority of my family still in NJ, getting there for holidays, especially birthdays, is difficult. Birthdays are a definite no. I missed Thanksgiving as well. Unless i feel like driving 3 hours there and back in the same day. 

They also do not like you to miss time. Which flies in the face of the "family" lines they feed you during the interview process. I fear the day my son starts school and school gets cancelled for some reason and someone needs to be home for him. 

The battles they choose to take on and ignore also make no rational sense. Who and what they choose to be aggressive with and who/what they choose to let slide is inconsistent.  it is extremely frustrating to have something so nonsensical be an issue. 

Corporate likes to hyper-focus on one thing at the expense of everything else. If they demand to raise sales, then you're collections will grow because you're essentially told to make bad business decisions to meet the quota. The bulk of your sales comes from current or previous customers. New customers are rare and foot traffic is minimal and nobody seems to have an idea on how to improve this. 

Their software is by far the worst thing going for RAC. Whoever designed it had no clue what they were doing. It is convoluted and extremely SLOW. Information you need is not conveniently accessible and even the seemingly simplest task requires a multitude of steps and clicks to perform. It boggles my mind how this system was ever designed and then even approved. And this is despite constant "tweaks" and "improvements". 

They are extremely aggressive when it comes to collections. I agree with the people who describe it as harassment because it truly is. We are made to call people on the day they are due, called a "courtesy" call. Then we call them 2 to 3 times a day, every day their payment is late. We also call their friends, family, landlord, job, whoever we can get a phone number for. On top of this, we regularly stop at your residence or job. And this is promoted as the customers fault for not enrolling in auto-pay. 

Our prices are also insanely marked up. Something that can be bought for $300 anywhere will cost you $900 if you take longer than 6 months to pay it off. Even if it you pay it off in 6 months it'll still cost you $600. And when they run sales, they dont take money off the overall price, they just lower the weekly payment and it just means you pay for it longer. 

They also have a severe image issue. They can't decide if they are upscale or working class and they seem to operate on archaic corporate ideals and imagery. They want you in dressier pants and a polo and dress shoes while you're delivering heavy furniture in the rain and snow. This is actually quite dangerous seeing as dress shoes are not known for their traction.They want you to look corporate but have a working-class attitude and approach. It is extremely disingenuous. 

Now, it's not all bad. That's only a short list of things that RAC has working against it. There is more, but I dont want this to be ALL negative. 

The starting pay is decent. It is dependent on education and experience. My benefits start this month so I dont know from personal experience how good or bad they are but from what I am told they're average at best. 

I do feel like my managers want to see me succeed and progress in the company. They just seem handcuffed by the shortcomings of those above them. They arent afraid to tell you what you're doing wrong, what you're doing well, or what you can improve on. Thus far, it's been mostly constructive criticism in my experience. 

They do like to joke around and sit and BS a bit to take a break from the same stuff- different day monotony. 

They will also challenge you with additional tasks to see how you handle the extra responsibility. 

You also work in and out of the office. Working out of the office generally means stopping by the residences of people who are late to pay and delivering/returning furniture and assorted electronics. Though if several people there are the type to want to regularly get out of the office, sometimes you end up being the one stuck in office. It's a good way to learn the area if you are new to it like me. Especially if you drive further to trade merch with another location. 

You deal with a ton of negativity but every once and a while you get to really make someones day. Many of your customers are simply people that can't afford to buy expensive furniture or appliances out-right. And sometimes you get the ones who pay on time, and pay it off, and are grateful you were able to help them achieve that goal without needing a credit check. 

It is also a national company which means opportunities in other states if you are open to that, which I am. I personally do not like Pennsylvania and would happily relocate if the advancement opportunity is lucrative enough. 

All in all, in the end, it's a job. If you need a job, it helps pay the bills. It can teach you some worthwhile skills and possibly be a solid stepping stone onto bigger and better things. I wouldn't recommend working here, but if you need a job, I wouldn't tell you not to either. 

Things may change as time progresses, hopefully for the better. But as of this moment, this has been my personal experience with RAC thus far.

There is a lot of downtime in this job, or times you'll just be driving to a different store in a different town to pick up merchandise.  It's easygoing most of the time.  However, you do need to have some physical ability as this is still moving furniture at the end of the day.

The major downside for most will be the schedule.  It is entirely inflexible and smack dab in the middle of the day.  10 a.m. - 7 p.m. M-F, 9 a.m. - 6 p.m. on Saturday.  This is non negotiable, those are the hours you'll be working from the lowest position to the highest, but you'll actually be showing up earlier if you're a manager and staying later sometimes regardless of the position.

You get two days off a week, but the downside is that they are not consecutive.  You will always have Sunday and one other day off, but they will always be split days off unless there is a holiday that falls on a Saturday, in which case you will get Saturday and Sunday off in a row.  

Obviously working in the 'meat' of the day every day you work means getting errands done can't really be done before or after work in most cases.  You'll have to use one of your days off to get your errands done, and that will eventually wear on you since they aren't back to back days off.

The pay was really good for how much downtime there is.  That said, I felt bad for the assistant manager above me as he had been there a year, was an assistant manager, and still only made $0.50 more than me.  He started out $3 less than I did and had to work up to that too.  This is good news for new employees, but feels bad in the long term if the raises don't keep up with inflation and new hire pay.

Regarding the work itself, it is delivering furniture.  You will be moving couches, appliances, building bedrooms, hooking up washers and dryers, and etc.  This can be very easy if the house is clean and has a good doorway, the location you're delivering to has good terrain, etc.  But not every delivery will be to a first story room in a clean and fresh house with a nice customer.  

This is where it became too much for me.

The majority of deliveries will be going to disgusting houses in disrepair.  I've hauled big refrigerators up literal concrete blocks the customer was using for stairs, having to be extra careful to balance the dolly so that the blocks didn't break or come tumbling down.  I've pulled washing machines across porches that were so rotted and soft that it felt like I was going to collapse into it and have a heavy appliance fall on top of me.  

You see, the type of people who typically go through Rent-A-Center are people living paycheck to paycheck and they are often in very bad living conditions.  If it was just a matter of dropping off the merchandise once and never having to deal with them again, that would be one thing.  But you will frequently have to return to their residence to pick up the merchandise when they don't pay or want to return it.  Rent-A-Center's policy is very customer friendly as well, meaning you will be going into houses that reek of animal waste to take a look at their stove and see why it isn't working, or to repair their couch leg.  

I've had service calls where opening their stove to see if it was getting warm or not sent swarms of roaches skittering out and up my arm.  Not only is it awkward to have to try and act like it's no big deal or else insult the customer, it's disgusting and happens more than you would imagine.  You never knew for sure if you were going to take home lice or roaches or bed bugs at the end of the day.

Then you get to return to the store and try to sell more merchandise to people who might end up skipping their payments, which means that you'll be showing up to their house multiple times a week knocking on their door trying to collect payment or the merchandise.

Even if you get a nice customer, it feels bad selling them couches and appliances that they'll end up paying 8 times the value of just so they can take it home today.  I get that that's the entire point of Rent-A-Center, but it still rubbed me the wrong way.

Finally, a lot of your experience will vary depending on your coworkers.  I generally liked my coworkers except for one.  My manager was very cool as well.  But basically you're going to be seeing these people more than your family at home, so you better hope you like eachother.  This isn't a large retail store, you will likely be working with 3-5 other people and that's it.

There are some good sides though, they have paid holidays and have good insurance plans, weekly pay, etc.  If a Holiday falls on Sunday when the store is closed anyway, they still pay you for it and they throw in an extra day off for you during the week.

At the end of the day, I just wasn't cut out for the job.  Maybe you will be, but I wanted to post this review of things I wish I had known before I started working there.

With Rent-A-Center you start the day off cleaning the show room and preparing it for the day. Shortly thereafter you review 6 promotional sale items that need to be moved before the end of the week. Next, you will generate an inventory and open up your sales lead tool for telemarketing new and upcoming sales campaigns. After this has been generated, you meet with your manager to discuss reviews of delivery planner for merchandise expected to be delivered for the day (typically discussing what product will be delivered, rescheduled due to constraints/or verification, or cancels due to verification). 

The second half will consist of answering customer question via phone or walk-in. Interacting with customers pervasively and demonstrating products to increase sales. Additionally, you will work on customer files and verifying information for tomorrow's deliveries on your downtime as well as telemarketing. 

At the end, you will closeout and/or update leads, enter your new customer leads to be generated next week, audit the cash drawer, review sales goals, and complete delivery planner for tomorrow, followed by cleaning and prepping the floor for tomorrow. 

What I learned with Rent-A-Center (RAC) was how not to run a business, from the model in customer service, which is very deceptive, to how to treat individuals within a company. A lot of sales marketing consisted of minor to major deception in creating a perceived value by gaining trust/relationship to push products that aren't necessary or vital (preying on poor/uninformed people). From a business perspective RAC's model is very profitable, but is borderline loan-sharking, and predatory lending. 

Management was clearly the most disappointing, mangers were unfortunately fairly undereducated and lacking the capacity to run a small store, let alone a large business. Daily simple tasks became grueling and uneasy due to managements inability to remain consistent in daily activities and responsibilities. It was not uncommon to be told to do something, and then shortly be reprimanded for not doing something else, which was frustrating. 

Managers were also engaged in personal matters of others, employees, customers, and other managers and would openly discuss others personal business. My experience with RAC could not have been much worse. Unfortunately, district and regional level managers are very disconnected and ultimately useless because they are spread thin, and cannot focus on necessary issues that arise involving managers. District level managers are hit or miss, some are very well-trained and educated while others thrive on being punitive in dealing with others. 

Most co-workers were fairly reasonable and did what was expected, seldom there are few who join in on high school-like immaturity with one another and customers. 

The hardest part was dealing with blatant disrespect of others physically and emotionally. Boundaries are constantly crossed in this company on almost all aspects, there is nothing short of sexual, emotional, psychological, and even physical harassment/abuse. Reports of such are not taken seriously by corporate employees and retaliation of complaints is certain. 

Rent-A-Center is a growing cesspool of toxic, underdeveloped, obtuse, emotionally disturbed individuals, this is not a generalization, but a direct reflection of my well documented time within this company. The level of narcissistic and sociopathic traits are alarming. 

This is not a warning, but an observation of what is to be expected from a company who thrives on predatory lending practices. I can say that I am ashamed that I tried to see the good in what the company does, which is few and far in-between.

I worked for this company for almost four years. In those four years I learned a tremendous amount about myself. I learned what I would stand for, what I wouldn't stand for. I also learned that you can give your all, receive pretty good compensation but you will always be a ticking clock in Rent A Center. Mistakes are common in this company & most of the time you can easily fix them or talk your way out of them. However the first time you openly admit them it's out the door you go. Management has a disconnect once they reach management. They forget how difficult it is to complete daily operations given the staffing guidelines. They expect way too much & then add even more onto that. Monday's are so jammed packed you can forget about using the restroom. You start your day as a store manager having a staff meeting, then bounce into changing promotional material, then bounce to ridiculous trackers & recaps that basically repeat all printed audit paperwork. Then you're required to follow up on that paperwork. If you're lucky you'll have one conference call to repeat the same material you just covered with your staff. Normally this isn't the case. Then you have collections to manage. Calls, letters, lawyer suites, more recaps. Then when that seems to be enough for a two day work load we have to work sales. 100 mailers minimum, sales calls, entering leads, making door hangers, etc. But wait there's more! You'll have to manage all that, answer the phone that never stops ringing with a page long greeting, handle incoming customers, call now due accounts, make sure the showroom is stocked, locked, & ready to rock. Then about four times daily you must roll up your current numbers, epays, paid off customers, SMRR growth, & whatever silly number they want to yell at you about. The amount this company expects will make a normally sane person lose all sanity. There is just too much for one person to manage but when something doesn't get completed or done correctly it ultimately falls on the store manager. They started a new training program that is basically useless. It teaches you nothing. Everything learned is passed on knowledge or self taught. There is no guidelines for operation & I would find myself even 2 years into my career finding out things I thought were right were wrong. Everyone is your worst enemy, everyone waits for an opportunity of weakness to either take your position or get rid of you. There is no pleasing your regional director either. Nine times out of ten he's a bitter old man close to retirement. Who doesn't accept differences of opinions & will judge you solely on appearance. The higher ups forget where they started, they forget what it's like to really run a store. Instead they bark ridiculous orders & hardly give due credit. They view the customers as dollar signs & rob people blind. They expect you to sell furniture with burn holes for hundreds of dollars & if you get caught selling an item not termed that way you better have a novel explanation or make one up saying its basically on fire. With that being said the bond you build with your customers & staff is one in a million. There is nothing like it & will make the worst of days worth it. You watch them grow in their lives & you watch their struggle first hand. If lucky enough you will build a bond within your district like I did mine. However one mistake & you'll be the red head step child but like I said the coworkers & customers make it worth it. No day is the same & no outcome will be the same. I've experienced many once in a lifetime experiences & I wouldn't change a thing but I won't hide the negatives that go along with it. The pressure is extreme so if you don't handle extreme pressure well this isn't the job for you. You will crack & break mentally as a person. But it's very rewarding if you can look past everything.

Well I worked there for five months. I started looking for a new job the second week I was there. I worked at the acceptance now division of rent a center located in a national chain furniture store. My manager wrote me up while I was still working in the tranning book for not knowing how to take a payment over the phone. Had she showed me how I would of loved to learn how. But instead of taking 5 minutes to teach me how she took 15 on writing me up. Instead of learning there computer system. I spent the majority of my time cleaning up the disorganized office. Filling boxes of papers and calling customers that already received there furniture references, as well as organizing files. My first day on the phone the assitant manager wrote me up for call avoidance, I guess letting the phone ring ten times was not long enough for her. Are you getting the idea they are write up happy. The phone is ringing off the hook customers want a quote but you have plenty of time to write me up. The district managers are always adding something new to the long list of steps that are already long to began with. Now when you take a payment all of there info has to be fillied in there account. You have to ask the customer why are you paying late, when are you getting your next check,  where do you work , what are your hours, do you still have the same supervisor oh you have a new supervisor what's there name what's there extension so basically 20 questions and write a college thesis on the call. So your a bill collector first thing call past due customers. Call them at work ,home wherever the money is at. Give customers quotes , so you want two thousand dollars worth of furniture OK so it will take only 24 months to pay that off. Then you are a detective so this customer that wants merchandise claims to work where they listed, is that a business number or his cousion brother boyfriend number to Google we go looking up the address and phone numbers. Calling family and friends of customer for references are they a good person or bad person five dumb questions. In a week a month or two they will be hanging up on you because you will be calling them every Saturday morning asking where there friend or relative is because there bill is not paid. Then there is marketing you will do plenty especially if you are not a manager. Calling everyone who even glaced at the acceptance now section that came in the store call them. The sales people will give you all of there customers numbers that have money down or furniture or those who they just gave there card too. The managers work 50 hours a week. And corporate wants us to leave our phones in the car and only be on it for a 30 minute lunch break and two fifteen minute breaks a day.My managers stayed on there phones and so did I texting talking and all. Yes so I gave you a long list of things to do but you are only being paid for one. Only managers get bousnes which is not fair. While there writing up a customers contract I'm answering phones, taking a payment at the counter,giving quotes, I got that customer in the store by my marketing and answering there 100 questions about how the program works. And I don't get a bouns no you won't .Then on top of all of the work they give you they give you more oh start calling all past due people on Sundays because if the customer you called three times a day for the past six days did not pay you or answer your calls Sunday is magical and they will today. The managers treat the conference calls as if there next breath depends on listening to every word. I worked for 9.50$ an hour for this headache. I couldn't wait to leave

A typical day starts with you going over the Daily Activity Planner, or DAP, independently before starting on call-thru of your route. This usually consists of calling past due customers, but you will also have same day dues as well. The calling can be extremely boring, as most of your delinquent customers will not answer, or just bullcrap with you. It can be difficult when you first start because you don't realize how bad your customers are essentially running you over, but after your route doesn't close for a few weeks you will make the necessary adjustments and close or find another job. After the route is called, you take your lunch (which is only 30 minutes) then begin your deliveries and service calls for the day. During your down time, you will answer phones, assist on the sales floor, assist with showroom cleanliness, clean and refurbish returned merchandise, take payments, etc. You never really go without having SOMETHING to do, which is good as it passes the time well. After the last delivery, usually around 5pm, you call your route again. After that, print out run cards and hit the streets. This is the best part of the job, in my opinion, as you are truly working on your own and don't have to worry about somebody breathing down your neck. It is also the most out of the ordinary aspect of the job as well, seeing as how you spend a lot of time knocking on doors and picking up merchandise, which at times can tug on your conscious. After running, you return to the store, enter notes in the computer, drop merchandise back into inventory, print tags, clean and go home. 

I learned a vast amount on professionalism, customer service, dedication, and I even was able to mature a lot. I also learned a lot about how to deal with a vast array of unique situations.

 This was my first job, and I worked under the best store manager in the company. (My Opinion) My store manager groomed me from a hard headed kid to a mature, professional young man. He had a direct impact on who I am today as a man and I have been able to apply what I learned while working here in every job since.

My co-workers, man, what can I say??? It was like a second family with them, and still is to this day. The relationship I have with all of them has never faltered...

The hardest part of the job was learning to handle some pretty ugly folks. Also, for me, the calling and occasional telemarketing. Another big issue with me was not having a whole lot of time to spend with my kids. I lived out of town, and the 50 hour week took its toll on my family life... 

The single most enjoyable part of the job is the satisfaction you get when you help a customer through a difficult situation, it just cant be measured. Also the friendships you will build with your co-workers are great as well... 

All in all, I had a good experience working for rent a center. The only bad thing I have to say is that home office dropped the ball on my medical situation, which ultimately cost me my job.

Let's go down the list, shall we? 

Work/life balance: In short, there is no balance. You work 50 hours (often more) each week with no exceptions. On a typical day, I would arrive to work at 8:45 and not leave until at least 8 PM. One thing the management "forgot" to mention is the fact that you never have two days off in a row. Saturdays were mandatory. Trust me, if you value your free time or time with your friends and family, steer clear of this place. 

Compensation: This is iffy at best. They start all Customer Account Reps off at $10.25 an hour.... Assistant Managers don't make much more at $11. The only reason the pay ended up being ok is because of the 10+ hours of overtime I had to put in every single week. Other than that, there is NO commission, even though you are expected to meet a certain quota in terms of sales. There are NO bonuses, unless you are a store manager.... they are salaried and start at about 40k. But when you factor in the overtime, the pay really wasn't at all fair for the amount of work this job required (more on that in a minute). 

Job Security and Advancement: I will say that there is job security, but I got the vibe that upper management was often desperate to keep even the most mediocre of employees around due to the high turnover rate. I worked there for only 10 months, and in that time, all but one of the employees in my store found new jobs and left. As far as advancement, the district managers always had an eye out for anyone who seemed to want their own store. Above and beyond the store management positions, I wouldn't say there is ample room to advance. 

Management: The management was a joke. Typical "I'll sit back and watch you do the work" kind of business, and the corporate management seemed to be ok with that attitude. 

Job Culture: Awful. Horrible. Pathetic. The customers were rude, entitled, and often aggressive and threatening. Keep in mind that a large part of this job is collections on past due accounts. Too much of my time at this job was spent haggling/arguing with people who had our merchandise but basically refused to pay for it. If you were lucky enough to get the merchandise back, it would be your responsibility to go to the "customer's" home (I say "customer" because a real customer pays for your merchandise; perhaps we should refer to them as thieves) and haul heavy furniture out on a dolly. 9 times out of 10, these people lived on the second or third floor of an apartment complex, so the job was really quite physical, nearly to the point of being back breaking. Customers were confrontational, often starting arguments and shouting matches over a delinquent payment or refusing to return merchandise upon request. Some of the homes I was forced to enter were disgusting. A lot of our mattresses had bed bugs... I could go on and on... The point is, if you get a job here, you have to go into work every day expecting an argument with the customers. 


ALL IN ALL.... steer clear of this place. I was lucky enough to find a much better job that is much less stressful.

10-12 hours no-stop high pressured innumerable tasks often interrupted by lengthy horn-blowing conference calls that defy
the truth in actual success.

I learned how to do the job inside and out at all levels observing many managerial approaches and constant changes often to
the expense of time and customer management. My golden rule
customer approach is better business than the all out money grab
approach at a terrible price.  Hard work here gets your managers promoted, and leaves you with a lifetime of regret on how they
devalue family life.

Had alot of great managers and co-workers @ all levels and from different stores and districts.  Did all I could do to support, lead, 
follow and grow with through alot of  painful effort.  During the last
year, observed a very negative change in broad spectrum of  how
my region was managed.  Just when you think you know somebody
think again.  Thankful that when I trained people, I always informed them all managers will operate somewhat differently and brought out positive alternatives not in practice. Ratings review based upon last 2 years.  It's all about now , right?

Leaving this large body of effort with not a thankyou, or even a glimpse of the truth in what I overcame and went through to support my family.  Being instructed to was  do things one way, then having most recent manager not back up or agree to what was decided. That constant a heavy load and customers shared the brunt of it.hour
All those lives I was in connection with for so many hours and nothing to become of it only because of the spiraling end to corporate gain over a better quality of life for those who had put
the time and effort in to enjoy an extra $1.94 per hour more than they were hired at 13 years ago. Lies and cover-up the special of
the day.

Working hard physically, mentally, and interacting with people.
Having a customer after 7 years of coming in store making payments
say to me, I always thought you were the manager."  Heard this more than several times over the last 10 yrs and also them telling my manager what a great salesman I was, even though the last manager said I couldn't sell, but frequently led district in sales up until
the edging out of my expanded wage.  Leavig without being able to say goodbye to some great people I've known over the years, and with no clue what they may have been told.  People are more deceitfully clever than I would have ever imagined having been around a bit.  Most thankfull for this 14 months of knowing my Father God to even greater depths in the presence of my saviour.  JESUS.
No unemployment, and the way I was managed, leaving my family
in doubt of me, suffering great lack.  Even so I count it as joy, for
I still believe God will supply and they will see Christ in me.
Much more of a win than ill gotten gain.  Down to earth,  heaven bound, and signing out.

I can reflect back on my time with Rent-A-Center the same way I imagine a horribly mistreated ex-spouse looks back on his/her failed marriage.  It all starts out fine and dandy... then it all comes tumbling down in a miserable pile of blood, sweat and tears.

 First comes the verbal abuse.  Then come the threats. 

 Nothing ever seems to be good enough. Upper management has always 'been there and done that', so after they remind you of that fact for the millionth time, they proceed to toot their own horn for a couple more minutes then tell you how you SHOULD be doing your job, despite the fact that you are (most likely) understaffed and dealing with a boatload of other obstacles.  You figure since they were apparently once in your shoes, they'd understand the kind of BS you deal with on a daily basis, however, something must happen during the transition from 'company underling' to 'upper level douchebag' that magically helps them forget about their life as a RAC peon.  (Good for them) 

If you can brown nose enough or somehow luck into an upper level position (oops, I mean get great numbers and work hard), then I guess you can pass the buck long enough to sustain a prosperous career with the company.  Numbers are down?  Fire a few managers and clean house at a few stores, problem solved.  There are no advanced business practices or schemes in place here.  Just some high school level educated turds who only care about profit and will burn down anyone who gets in the way or tries to rock the boat.  

So stay in line, keep your nose clean (in a manner of speaking) and don't hesitate to throw your co-worker under the bus.  It could very well save your job.  AT least until the following week when numbers are down- the sky is falling and your head is on the chopping block again.  

That husband or wife that stays in that abusive relationship for so many years... why do they continue to stay?  Are they just numb to the abuse? Are they thankful for the mis-treatment?  It's like they are conditioned to accept their tortured fate.  RAC loves customers like that and especially employees like that.  Pawns in their ever profiting numbers game.  If you decide to wake up from your nightmare, they won't hesitate to cast you aside and replace you just like they do with customers.  It's like a revolving door of pain and misery.  

I at least owe thanks to RAC for dragging my expectations so low that I can now truly appreciate what it's like to be with a company that actually cares about its employees and appreciates and recognizes their accomplishments.  So, thanks and GFY.

So many up and downs. 

The hours will drain you! I mean, it’s great if you want overtime everyday but for $13.00 an hour and 10-13 hours a day. It isn’t worth it. BIG WARNING! You will have no personal life. The hours you are expected to work there is ridiculous! If you are asked to stay late. Even if you said yes 20 times before and say no once. Even if it’s a prior commitment like doctors appointment or second job, they will lose their marbles on you for no being able to. “You were told you must have open availability!” Yes, but that doesn’t mean I can’t have a life or go see my doctor. You gave me a schedule and that I shall follow. If I can’t stay late 1 day out of 30, it shouldn’t be a big deal. 

Even if you stay late everyday to help out, you won’t be shown appreciation for that in any way. 

Sales manager and store manager never really had to help with anything out of the store. They would over pack the delivery schedule and expect it all done it short time. Many times, lunch was skipped and you had to eat while driving. 

As an account rep, you are expected to help with collections, do 5-8 deliveries a day(some over an hour apart. Location wise), help keep the store picked up and cleaned, do pick ups when called and demanded to do by manager, get sales on the week, help with store things (such as cleaning and cash handling). 

**even if you managed to hit your sales numbers all month or even quarter, no commission or bonus for it. Only person who gets any form of monthly bonus is the store manager even though they sit at the desk all day**

They would have people sign contracts and would not explain what exactly customer's were getting into. Then, it would come to the Collection side and we wouldn't have a clue about the situation because the manager would not properly document information that would help us assist the customer more. The managers would make promises to customers about future dated billing but not make note. When we would do collection calls, it was us who got screamed at by the manager for it. 

The worst about the company is they will promise you promotion and special training to get you geared into promotion. They will have you work your butt off doing that position work without the pay or the actual promotion. Say that’s how they are training you. Having you do the work for nothing. 

With it being smaller stores, there was few employees which was also a pro. (Except when one called out, you were expected to jump and drop everything and be there) you got to know everyone really well and become friends with them. My store manager was a great friend and great person to have In your corner. She actually appreciated the work while it was being done. Sales manager, had their ups and downs. Depended on their mood.

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