e-commerce specialist

customer service representative

retail sales associate

director

warehouse associate

Rep Fitness

l enjoyed my colleagues, but the management and lack of transparency is what drove me out of this position. Support Management was unprofessional and made false promises in regards to promotion. You’ll hear that a role is “waiting for you in X months, you’re a perfect fit,”and they’ll encourage you to apply, just to give the position to an external hire. The company already knows  who they are going to hire, but will put people through an interview process just for show. In one case, offer letters were sent out before a second or final interview even happened for the internal team - and we were notified by a Teams message the night before our next interview that we didn't get the role because an external candidate had been selected. The reasoning for not getting selected was word-for-word the same for all 4-5 candidates that applied - very insincere. 

As customer support you are the front line interaction and representation of the company, but within departments, customer support is the last to get any major updates to communicate with customers (delayed shipping times being a frequent flyer). 
The merit and cost of living increase per year are minimal - you could be the hardest working one on the team, just know you’re still getting paid the same as the employee hitting below the expected  metrics.

Every workplace will have their issues, and I hope that leadership at REP can recognize where improvements need to be made. 

Working at REP has been an awesome experience. There has not been a single day without learning or a challenge. Taking a mental inventory of REP's growth, accomplishments, and innovation over the past few years is mind-blowing. It continues to keep me excited and engaged. 

Just like any rapidly expanding company, there are some growing pains. REP is working diligently to ensure that the right leaders and team members are in place. Moreover, foster a culture of teamwork and cross functional collaboration. While this has upset some, it ensures that REP will continue its success, market domination, and remain an awesome place for high performers to learn and grow. 

I could not be happier with my team or my time with REP. I plan to stay here and be a part of the journey. 

I worked at REP as a creative for about 2 years before my position was eliminated.

REP is a great place to gain skills, make connections, and learn from talented people. However, advancement opportunities are rare. Despite frequent talk of “growth” within the company, management often hires externally instead of promoting from within.

While the overall culture is positive, there is a noticeable lack of trust in employees’ expertise. Certain managers and colleagues—sometimes even above the owners—tend to believe they know your job better than you, which can make it challenging to feel valued as the professional you were hired to be.

Lastly, if you’re in a creative role, prepare for last-minute revisions, late nights, and constant changes in brand direction. Owners and management often alter mood boards, add shots to an already completed shoot, and expect re-shoots—even at different locations with different models—on tight deadlines. These extra efforts often go uncredited.

Quality Management is ineffective and at times incompetent. Too often, QA staff has to perform 100% sort inspections due to nonconforming items shipped from suppliers in China, resulting in a stressed out, overworked, distracted, and paranoid work environment in the QA department (at least in the Moreno Valley facility).

Beyond the QA Management, working at REP Fitness is an enjoyable experience. The compensation is fair and they offer perks and bonuses to employees, which is nice. Room for growth is limited, but is possible. The work environment is clean and safe.

The company has grown really quickly during my time and that has brought some challenges which I see the company trying to deal with.  At the end of the day, the people are passionate and doing their best.  There have been lots of changes recently but I'm comfortable that management is doing what we need to continue our growth without burning people out. 

Sure the brand name is good but very little direction in the company! It’s literally a free for all with management and changes direction without notice. No real advancement ops and little communication. Most management are know it all’s who don’t really listen much. Not headed in a great direction! Incredible amount of laziness with coworkers yet they are encouraged to keep it up!

Company policy and missions aren't aligned with management and leaders. Ownership claims a wholesome, USA based, and family business inwardly, but does not embrace employees individual lives and boundaries. They will say one thing and do another often. Don't expect your employment to be gratifying or wholesome and you will be asked not to talk about child labor.

Poor leadership.  Their business model is also not creating a culture of positive impact.  When it comes to leadership there is not one person with any business acumen.  Most of those in positions of management have no business in those roles as they are very inexperienced and uneducated.  It's almost embarrassing the level of immaturity one director exhibits.  

Constantly ignored or pushed off till hopefully you'll forget issue. Owners are "experts" in every field and micro manage. Priorities are misaligned. sales staff constantly on cell phones. Management inconsistencies with responsibilities.  Never proactive, always reactive. Seems warehouse is always fixing issues from front side.
Do through research.

I was genuinely excited about working at Rep but, within the first month, I could tell this wasn't a great place to work. Mainly, the two owners micro-manage everything and feel like they are god's gift to this world.They do the typical "buy lunch once a week" deal to seem like great owners but they are not very approachable and are completely arrogant. 

Top Job Titles	Average Salary
E-commerce specialist 9 salaries reported	$137,444 per year
Customer service representative 2 salaries reported	$21.50 per hour
Retail sales associate 2 salaries reported	$21.00 per hour
Director 7 salaries reported	$182,143 per year
Warehouse associate 4 salaries reported	$19.00 per hour

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