front desk agent

housekeeper

night auditor

room attendant

breakfast attendant

Residence Inn by Marriott

I have been employed here at this specific location for now almost two years. The first year was great, hotel was on top, doing very well in our region, almost 1st every time we checked the statuses. The staff memebers were gaining incentives anytime the hotel was able to go above and beyond. We had an AWESOME Christmas party the first year I was there (the second was very good but not in comparison). The work environment was enjoyable for the most part. But, I personally believe the downfall started when the hotel had a little change: we lost our GM and our entire sales department (only 2 ladies but they did a lot for the hotel), our AGM became the GM (after a month) and finally to fulfil the AGM position, the Housekeeping manager decided that he needed something fresh and he became the AGM. I’d like to note, I am an advocate for confidence in the work place, if you believe you are the best option for the job definitely run after it, but once you have the position you have to make sure no one regrets the decision they made for putting you there. That was the problem of his job advancement, not wanting to do the work that comes with the salary and not being able to do the work that comes with that salary. 
The hotel started to have a terrible, terrible employee turnover, even guest started to notice ( the guest started to stay longer than the employees were staffed). Now the hotel is understaffed and overworked. Employees either didn’t want to stay because of the pay, the amount of work (the rooms are very large (500-800sqft), the housekeeping staff is the lowest paid in the entire area), or unfortunately they were incapable of performing ethically or any of the duties at all. A temp service was even used to have more employees in the building and those guys and gals only lasted at most 3-4weeks. The memebers lost the incentive bonus they once received. All will and drive to continue to be the best sunk down the drain. It is difficult to continue to do the same thing everyday and not have anything to show for it, not appreciation nor acceptable pay. The front desk staff memebers are harassed by guests because the housekeeping failed to perform at 100%, it difficult for them to continuously do their job with no moral. In turn, makes the front desk agents work harder to make sure the guests are happy, on a daily basis. 
If there is any chance that the hotel could have more considerate management, overall better leadership, and environment that provides the energy to enjoy being at work, I think this property would be a wonderful place to be.

I have to say it was overall a great experience for me. I learned so much there and had some great experiences and met some wonderful coworkers and guests. However, management was so new upon hiring it was very much so messy. Over time it certainly got better but the GM had so much to learn and do in such a short time that it was 100% negatively affecting him and his team. He tried very hard to get a great staff but being so new to the area and to the team and position his progress was slow and difficult. He exceeded in many aspects but certainly fell very short in others. He was mostly good with guests, was well dressed and mannered well but he couldn’t operate our PMS and didn’t do well as far as procedures which really made him fall behind and in turn to many he was a joke. I can not fault him he worked hard, and was thrown into the position very quickly. The AGM was extremely knowledgeable and I think without him there the hotel would have QUICKLY fallen apart. They were total opposites though and both had great and bad qualities. I took on a lot of training and extra roles and was not compensated correctly for it, employees were hardly fought for as far as raises. There would be many bad hires that should not have even had the opportunity to work or stay employed as long as they did. SO MUCH DRUG USE among employees, as well as theft! So much theft. If you have valuables LOCK THEM UP. I think with more time the GM could certainly get better in his role and more confident if he takes the time to learn things and understand and care for his staff better and hear them out clearly when they have a concern. I think because of the turn over rate there is room for growth and raises if they are not on a raise freeze and you are a good employee but don’t hold your breathe, and it may not be impressive. One thing I always appreciated is that days off were honored most of the time, PTO could be used, and scheduling was mostly fair (very rare that it wasn’t). It’s my understanding there is also a new AGM- which I cannot speak about. They really do unfortunately turn a blind eye to great employees and faulted to the bad ones because it’s easier to rehire for less than to appreciate loyalty and progress. At the time my benefits were great, dental plan covered a lot and health insurance covered what I needed (annual) but really not much else was good. 401k plan was okay but I didn’t take it, and the life insurance is super picky about your lifestyle (understandably but just a warning). Think that covers it all. I would certainly not expect to be making much, and you will always find yourself busy with other people’s work. 

Fun place to work the people are very nice....... Guests are very loyal to the brand and for the most part the best thing about the job. With this franchise, Management very lackadaisical in communication with other staff. If your up for training yourself and doing what you please, as long as your work is done, this may be the place for you.
The hourly wage, is not a living wage at $9.00 an hour- full time is not enough to sustain a living; most of the workers have another job to survive.
Lack of communication is huge here and the management will let you step up to the plate for free and do all the jobs, at the same time, with no help... leaving the worker feeling used, unappreciated and taken advantage of. Most of the time people are left fending for themselves and no one really seems to give a rat's petunia about helping out or effectively communicating; really clueless at times! Very understaffed, Senior Management Personnel are responsible for  more than one property, and it must be difficult to pay attention to details when spread so thin and it makes "dropping the ball" on following up with guest's issues somewhat commonplace.
Frustrating at times because Senior Management cares only about the numbers and at times just having a live body in the building is ok, even if they have no clue of what is going on. However, that being said, the culture is:  If your work is finished, you can do whatever you want, whenever you want and no one notices.
Don't think Marriott Corporate would approve- just, saying.
Co-workers are nice and willing to help out- sometimes.
The hardest part of the job is Keeping the "Smile" when management just plain ignores, when others are not performing their duties or the place is grossly understaffed on a 95% occupancy weekend; "Being Happy & Upbeat" when one feels they are being used like a doormat can be difficult.
Good job for someone just starting out, in school, living at home, if you want to learn what stepping up to the plate is all about! Very little hope of salary increase, ( I was told .03 % after a year) job advancement and after the fact mediocre appreciation (one has to point any above-and-beyond instances- management does not take notice, mostly because no one is there).
There are medical benefits- when you sign up for them, they put you back in need of welfare, especially at $9 an hour, with the cost of medical care now a days.

Everyone is going to dislike something about their job. My complaint was management. From the time I was hired till I recently quit, we went through 2 AGMs (assistant general managers)  
All ran off by the manager herself. 
1st AGM was excellent with training new staff and managing EVERYTHING. Unfortunately she was drove to the point of leaving by the manager. The AGM pushed for the staff to get a $1-$2 pay raise and it was ignored by the manager and when brought up an overreaction and tons of excuses were thrown in on why it couldn’t be done. 
Staff was great, I met a lot of good people there, guests included. Friendly staff, and the hours were good. The job was fairly boring at times due to it just being slow. 
I was adored by guests for being an over the top employee and doing everything I could to make their stay feel welcomed. Especially the long term guests, I have excellent memory so I was able to remember names and faces of guests who could have stayed months ago. 
Again, very good staff. POOR MANAGEMENT.
2nd AGM was brought in and set up for failure. The manager did absolutely nothing to help him learn our new system, and if he learned absolutely anything it was from us, the staff. 
Shortly after he was hired, she fired him. Completely set him up. 
Overall the manager was manipulative and mean. She made another staff member cry over something petty. She told the staff member it was not fair for her (a college student) to do her homework during a shift (even if it’s dead and there is nothing to do) 
which is unfair to students who have deadlines for assignments and tests at different times through the day. 
The manager talked to the staff (me included) like we are all idiots. Very condescending tone and sarcastic responses. Very embarrassing especially in front of guests. 
We the staff started to rely on each other if we had any questions rather than contacting the manager just because of the way she’d talk to us. I did enjoy the job, but I only enjoyed it because of the guests and the staff. Not management. 
 Also last thing, if you work here, DO NOT DO EVENT SETUPS. You’re not guaranteed Gratuity pay. You’ll be told you'll get paid for doing these but you actually don’t get compensation for every one. And some of these setups are for 60-100 people. Which means you’ll be moving hundreds of chairs and 20 or so tables, essentially doing extra work for free.

My typical work usually starts with the log-in to the computer around 11PM. There are usually a few late check-ins/follow-ups from the PM shift and thus must follow procedures to check in those who are staying at the hotel. When all of the check-ins are done, I had to follow the procedures in order to successfully complete the job. I usually prefer to follow the main night audit checklist starting two hours later to allow me more time to correct any errors that I may have missed. As the hotel features a mini-mart next to the front desk, I also was responsible for stocking up on items from drinks to small frozen entrees and from candies to ice cream - even alcoholic beverages. Another cash count plus any additional tasks are carried out before the end of my work around 7AM along with answering any inquiries from hotel guests or the general public. 

I have largely enjoyed interacting with the general public and with fellow employees who I consider as good friends to interact with on a regular basis. However, the hardest part of my job is trying to keep up with the duties and responsibilities as it can be daunting for first-time night auditors like myself. 

I was able to learn as much as possible on what it takes to successfully complete all night auditing tasks in the short time I was in the hotel. The management at the hotel did praise me for completing all of the main night audit tasks, though they recommend me to apply for a night audit job at bigger hotels so that there are at least two night auditors and/or a night audit supervisor each day. The checklist was even more helpful for me so that I am not lost on what tasks I am supposed to do. I've also learned from management that not all hotels doing the night audit work in the same way (e.g. types of hotel). 

Despite the negativities and problems with retaining workers, the company behind this hotel does a good job on teaching people like myself the basics on night auditing for those who may not know what it's like. 

I put in my two weeks, today. The management is one single person. He has to much on his plate. He very much relies on regular workers to do his dirty work, if he needs to talk to someone he often has someone else relay the message instead of engaging with the employees. However he is reasonable when life happens for his employees, but other people there are not. There is just a lot of negative energy there. No one that works there is happy. Everyone is over worked, or not paid enough, (including myself, they started me at 11 along with a few others and new hires are all getting 11.50. I personally do not agree with that pay for the amount of work we are doing and during covid we are cleaning after sick people, dirty people, we are putting our lives in danger to clean rooms at 11 bucks an hour. I've been paid more in office jobs. I just think we work to hard to get very little in return. When we have a need it doesn't get met for weeks or months and we have to keep bringing it up. Were low on all linen items, we run out of room items fast as well as cleaning supplies. There's never enough linen for the rooms. We have employees who work under the influence and treat people very rude and they don't get reprimanded and even the guest are noticing and still nothing gets done. But if you don't have a sitter or real life situation, you will get your head ripped off. In the last few weeks we have had multiple TVs stolen out of rooms and other things, our cameras are no longer being paid for or working, we have no sense of security and that can be very dangerous. I have had other employees tell people I don't know what floor and room I am working in and it makes me extremely uncomfortable because it has happened multiple times. I'm working alone most days, so I don't want to put in a situation that I cant get out of. There is just overall a lot of drama. Everyone knows everything, I come to work and go home not to make friends and have everyone in my business. More then likely you will be doing 5 jobs, do not expect to only be working in one department, they aren't hiring enough people in the right areas. If you work here make sure you have your back and don't rely on anyone else.

What is the best part of working at the company?
The best part of working at this company is consistently maintaining the overall cleanliness and duties detailed inside and outside the hotel period.. a clean environment where customers walk in and they can see and smell the hospitality Residence Inn and Suites has to offer and quickly decide this is where I want to be for the night.

What is the most stressful part about working at the company?
The construction company has a big project, drawn out delay going on and it's caused me to decrease in hours up until the point where I am now temporarily laid off. I need my job. So the most stressful part of working at the company is not being there and performing the work ethic that I so love to do.

What is the work environment and culture like at the company?
Oh it's a great environment to work in my colleagues are good hard working friendly people that helps customers carry luggage upstairs including myself because elevator is currently out of service amongst other accommodations. The culture is a blended setting of multiculturalism ethnicity and it's a beautiful one.

What is a typical day like for you at the company?
Well, my day usually starts off outside full walk around the grounds where cigarette butts are picked up all other debris ashtrays emptied garbage cans emptied grounds swept entirely dumpster pulled out for pickup. Inside I start cleaning public and employees restrooms sweep mop vacuum laundry room breakfast area library offices gym lounge pool area hallways upstairs and downstairs sweep stair casings 1st to 3rd floor. Assist co-workers with whatever they need throughout my shift like carrying 50 lbs or more upstairs to laundry room dropping heavy laundry down shoot. Double check my work 10 minutes prior to getting off.

When we got to work at 8:00a.m we would work for awhile when we first get there then until 9:40 we all would head to the office and have our team meeting at 9:45 on week days then after the team meeting we have our breakfast then back to work, cleaning rooms (checkout rooms that the guest have checked out , and the maid service room with the guest still in the rooms we just have to take care of the trash, ,remake or change the bedding and take the used dirty towels and replace them with cleaned towels, etc) then at 12:30 is lunch break (which most of us just continued working through lunch time) then back to work until everyone is all done with there rooms and the time could been whenever , because we all could not leave until ALL rooms are cleaned and everyone was finished cleaning . Once we all were finished then we were able to leave work and go home . I do have to say that the management definitely needs improvement there . The supervisors and inspectors DEFINITELY need more improvement when they inspect rooms after they are cleaned. The 2 supervisors/inspectors that they have at the Residence Inn don't inspect very well and they will go into your checkouts before the housekeeper and take tips . There is so much negativity things about them to where they will turn around and accuse you of stealing tips and guests items if a guest were to leave any items in the room they had stayed in. I will not ever go back to that place. The hotel is nice but it needs better management or new managers/supervisors!!

My typical day at work is not just what comes with my title, working at the Inn for 6 years has change my prespective about lots of things in life, my day goes with whatever my guest needs from a prayer to singing and crying and long conversations.
Conduct all housekeeping supervisor duties including, but not limited to:
Inspect guest rooms, public areas, etc. after being cleaned by housekeepers according to company’s standards. Run daily arrival and departure reports in order to prioritize the cleaning of rooms. Assist management in the coordination of Housekeeping, Engineering, Front Desk and Laundry services. Responsible for the ordering of all the supplies necessaries run the department as well as the submitting invoices for payment. Ensure all general cleans and quarterly projects are completed by due dates. Follow all proper policies and safety procedures according to job description. Prepare, distribute, and communicate changes in assignments sheets/work boards. Coordinate and prepare scheduling, evaluations, counseling, disciplining, motivating and coaching of employees. Assist management in the hiring, training and implementation of new personnel to the rest of the team. Ensure guest satisfaction by applying and maintaining brand specific processes, such as resolving guests issues in a professional and timely manner. The hardest part of my job is to see one of my guest not being able to heal or get the health results they are waiting for. As far as enjoying my job! I love my job I have once again a wandersul team of ladies that makes life so much easier and we do laugh and work hard

Well for starters I am very enthusiastic and ambitious when it came to my job.I look forward to doing our daily huddle wher we tell stories about what we experienced in our departments.I always had an interesting story to share!I was very personable with my guests and always made them feel like they were like family.I learned different types food presentations,how to make non alcoholic drinks,kids drinks,pull off an event with little supplies that fed nearly fifty people!
networking with caterers while doing large functions such as weddings,retirement parties,even fundraisers.I loved my job.
Management was always interesting because you get a chance to meet and share different views.My co-workers were pleasant to work with and we always got along and motivated oneanother if we were having one of those days.The hardest part of my job was the fact that due to poor communication I was let go.However that experience has taught me so much in so little time that I now have a take charge attitude!I know who I am and what I want and Im ready 
to WORK!I am a creative person who thinks outside the box and can make a gift out of that box.I can place a smile on even the most disgruntled guests' face.I possess a warm caring spirit.The most enjoyable part of being a Social Hostess was if there was a room of 30 or more,I would play a game by memorizing their names and turn it into a networking party.They loved it.And I loved them.

Top Job Titles	Average Salary
Front desk agent 226 salaries reported	$16.09 per hour
Housekeeper 171 salaries reported	$15.63 per hour
Night auditor 152 salaries reported	$17.78 per hour
Room attendant 171 salaries reported	$16.85 per hour
Breakfast attendant 120 salaries reported	$15.98 per hour

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