housekeeper

guest service agent

maintenance technician

night auditor

hotel housekeeper

Resolute Road Hospitality

As part of the management team, each day brings a new challenge — from supporting staff to solving operational issues and ensuring guest satisfaction. It’s fast-paced, but that’s what makes it exciting. I’ve grown so much in this role — learning how to lead under pressure, communicate clearly, and develop others around me.

The workplace culture is team-driven, respectful, and goal-oriented. We push through the busy days together and always aim to deliver our best. Management (myself included) encourages open dialogue and leads by example. We hold ourselves accountable but also lift each other up.

The hardest part is juggling competing priorities during high-volume days — but that’s also when the team’s strength really shines. The most enjoyable part? Watching people grow, celebrating small wins, and knowing that the work we do truly matters to our guests and each other.

If you’re passionate about leadership, service, and growth, this is a great place to be.

At one point this company was on the right track, had a lot of good people in place and was looking good for the future. They have made some changes at the corporate level that has lead them down a path that should be avoided. The first few years of my employment were great, and the instructions were clear and concise. Now they have muddied the line of communication, presented inconsistent goals for people to reach with no structure in place, and have shown a willingness to move on from good employees with no warning or "at-will" because they "don't fit the company's ideas". From these new corporate members, there has been yelling and an almost militant expectation to follow them, even if it's not in the best interest of the company. There are still a lot of exceptional people who work throughout this company, but do expect to be overworked, underpaid, and ultimately belittled by certain members of the corporate structure. I wish luck to each and everyone who works for this company

Working at this company was a frustrating and disappointing experience. Management lacks respectful communication, often resorting to accusations rather than constructive dialogue. Expectations are unrealistic, and leadership shows little interest in employee feedback, frequently ignoring concerns. The work environment is highly disorganized, with no clear communication structure, leaving employees without proper guidance or support. Opportunities for growth are scarce, as promotions appear to be based on favoritism rather than merit—those willing to lie or undermine colleagues tend to advance.

Work-life balance is non-existent, with employees expected to take on additional responsibilities without adequate compensation or support. Some practices even fall into legal grey areas, such as lacking proper insurance for private vehicle use. Morale is consistently low, and high turnover reflects the toxic culture. Training is insufficient, often limited to a single day, and poor hiring practices result in unprepared staff, leading to low guest satisfaction. With subpar pay, and minimal benefits, I would not recommend this company to anyone seeking a positive and professional workplace.

Overall the experience Ive had isn't terrible, but it was very much dissapointing.  The housekeeping manager and staff are met with mediocre appreciation and minimal support.  The pay is one of the best in Missoula, and that's moreso ownership than upper management on site.  I've seen a definite favoritism from upper management to those that simply don't respect the job, and will literally instruct immediate management not to write them up due to said favoritism.  Offenses that are supposed to be instantly fireable  are cast aside.  This blatant disregard for the hotel to satisfy one person, which also alienates those of us actually putting the hotel first, has made it no longer a desirable place to work.  Housekeeping Manager left, I'm certainly following, while upper management wants to appear sad about it. Have no fear, you have your favorite employee. Ha, ha, good luck with that.

Being a successful component of this company, I was given no respect for my talents and successes, and then I was "played" which gave me no alternative but to resign, as they were planning to get rid of me one way or the other. No communication on corporate policies, no incentive to succeed, and being led with a 1950s mentality-terrible and unprofessional treatment of myself whom succeed and excelled for my time there. A lot of being the scenes manipulation of staff as if you were not one of the chosen ones, you were ignored and then dismissed even if successful component of the corporation and property.

At the HGI Bend, the GM and AGM are incredibly supportive. They believe in their team and consistently look to promote from within. Resolute Road offers real opportunities for growth and encourages employees to pursue what they are passionate about. 
While more regular communication directly from President or Owners to front line staff about company goals, missions, changes, and appreciation regarding their hard work would be appreciated, it’s clear that when the President and Regional are here, that they take the time to connect with staff and aren’t afraid to jump in and help! It is busy, high-energy environment, especially in the summer, but it’s also fun and fulfilling. Truly a great place to work!

This place is a complete mess. So under staff and you are working harder then you should be. Sometimes you hardly get a lunch break or any breaks in between because they want the rooms done as soon as possible.  Getting pressured by management and supervisors to get the rooms done  is very stressful. sometimes you have to fight others to get linens because they don't have enough help in the laundry room or management doesn't care to order more linens. Don't be surprise if your vacuum goes missing because they don't care to order more vacuums. 

What is the best part of working at the company?
There is no redeeming quality in working with this company. They have a history of terminating employees without providing a valid reason and do not recognize the contributions of their employees.

What is the most stressful part about working at the company?
The Corporate Team, despite their prominent titles, exhibit a sense of entitlement and behave in a manner that belies their status as a large corporation.

What is the work environment and culture like at the company?
The most disappointing aspect is the absence of any cultural values. Furthermore, the communication from corporate “executives” is subpar.

My experience working as a bartender at the River's Edge Hilton in Portland Oregon has been wonderful.
The management staff are true hospitality professionals who give me all the tools and encouragement I need to provide excellent service to our lovely guests. My coworkers are all a pleasure to work with; they take pride in and seem to genuinely enjoy their jobs. The hotel itself is clean and beautifully appointed. I absolutely love my job! Everyone-from guests to managers to coworkers -makes me feel so welcome and I am very proud to be part of such an amazing team!

Little respect for personal time.  No work life balance.  During the interview process I was told they were looking for someone to throw on their MAGA hat and get to work.  Massive disconnect with corporate.  When hired as General Manager I was told I would be trained.  At no point was I given any training.  They tell you one thing and do another.  Leadership is lacking.  There is zero feedback about job performance and no response when you ask for help.  

  I will end with a quote from the president of operations "My job is to pay you the smallest amount possible without you quitting"

Top Job Titles	Average Salary
Housekeeper 81 salaries reported	$18.15 per hour
Guest service agent 73 salaries reported	$18.49 per hour
Maintenance technician 37 salaries reported	$19.24 per hour
Night auditor 17 salaries reported	$18.50 per hour
Hotel housekeeper 16 salaries reported	$18.54 per hour

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