patient representative

claims specialist

support manager

technical support supervisor

support services clerk

Resource Corporation of America

If you want a sense of direction or would like to contribute to the betterment of a company, RCA is not the place to work. Minimal training from people that learn as they go as well, upper management does not care about you other than the revenue you might bring to the company. It is a fast pace, minimal breaks work environment. Restrooms are segregated by department and upper management will have a field day if they catch you using their assigned restrooms. If you questioned anything work related, they might start doing performance evaluations just to get rid of you, but not further your training, hence the high turnover. Supervisors will talk about other employees' personal lives.
RCA regional office does not have a cleaning company that does the cleaning, so employees will be asked to clean as they go.
Very unprofessional as some supervisors, assistant directors are living together with representatives, asking them to do personal errands for them, placing them in an unprofessional predicament when that specific employee needs time off, better shift hours etc. Favoritism is a big thing at RCA. Upper management will get many chances for mistakes but a regular employee gets treated unfairly when done the same or for more minimal errors.
The a/c or heater does not work at the regional office, so depending on the weather outside that is the same or higher/lower temperature inside the office. The office runs out of soap all the time, so employees are encouraged to fill the soap with water or run to Walgreen's or HEB (on your lunch break) for soap that will not be compensated by the company, meaning you will use your own money.
The benefit package is not worth it as you will be working just to pay it off. 
If you are a regular employee, you are not valued. If you are upper management they might treat you a little better, but it might all depend if you are related to them.

I worked at RCA for 30 days and it was the most stressful work experience I have ever had in my work life. If you get the job offer it will be just a 30-day trial offer with no benefits, and if manager decides to keep you then you wait another 2 month until they will give you benefits. They said that they want to make their coworkers feel good and relaxed but that is not true. Management is very unprofessional, my manager wanted me to "shadow" them to learn the job, but never helped in Hospital online HR training (which I was told accidentally I should complete it), I would be waiting for them to give me directions for hours and hours while the training as they call it. My manager never gave me an office keys, I accidentally heard other coworker had it in the different office and when I got to work (she was not there, did not respond to my calls or texts), I figured to find the lady who had the keys. When she got to work she told me that she put me through the test if I was able to open the door and start working myself, that was on the day 8th of my employment there. Another day i was wearing short dress to the knees, my manager (who can barely speaks in English and is very hard to understand) says: "Stand up, I need to see your dress how long is it". Finally, she fires me for calling the patient and asking him questions she advised days before! I strongly felt that manager did not want me there at since the day 1st. When I tried to speak with the higher manager who recruited me about this, they never returned my call back, they lied when they told me before I can talk to them if I needed to for any matter I would need a help with. I am very positive and hard working person but RCA made me feeling frustrated, less and unhappy.

This was the worst position ever I accepted.  I wished I had read previous employees reviews before accepting the job.  The managers are so hateful and if you are not in their little click, you can be sure you will be treated unfairly.  They allow other employees to cuss you out via text messages when your not even at work or on the clock.  They allow their managers to yell at you over the phone for managerial mistakes on your time card. 
They do not match on 401k and the insurance offered is horrible coverage and takes about 1/3 of your paycheck to even have the benefits they offer with limited providers that accept the coverages for medical, vision and dental.  I would strongly suggest anyone to think twice before accepting a position with this company.
The workload is unreal!  They do not take time to train you.  You are basically thrown into your position in a sink or survive situation and if you have issues with that, your also treated poorly.  This is a position of soliciting Native Americans for medical benefits and they make you push them to accept and complete application process.  You are made to call them whether or not they asked you not to call again.  You receive your work via email daily and if they are mad at you for whatever ridiculous reason, they will put you at bottom of work load and may not even send work and make you ask for it.  I have never worked for a more unprofessional, childish business in my entire life.

This company is def. the worst company i have EVER been employed by. A typical day was usually as follows; Walk in to work, say good morning, and begin working on the Stack of files that were placed on your desk. U must work every file or you will have to add the remaining files to the next days pile (at least 30-50 per day). Management will audit your files randomly, you cant talk to anyone around you like you are in grade school. when managers are out of the office everyone discusses how much they hate them, and how grown adults should not be treated as if they are not trusted because it causes a very stressful work environment. Example? you may go into work one day and your desk has been re assigned to an entire different area just so that management can watch you all day. You get there ans all your personal belongings have been gone through or (moved), and their excuse is "we just made some changes to even out the work flow." What a way to make your employee feel uncomfortable. With this move you are now assigned new Files that you have never worked on before so you get to waste more time figuring out the current status, while getting used to a new desk, that was perfectly set up for you to be watched. This was not just from personal experience, at least 5 employees had a new desk in my time there. Contacted Human Resources about the feelings we all shared, and Human Resources Called my the boss to gossip about the email.

RCA is a wonderful place to work at, I have been here for about a year and they have given me a chance to work for a company in my home town so that I do not have to commute to work. They also have a nice Health Care plan and many more benefits like Dental and supplemental Life Insurance.

I have the ability to help people with their health coverage and disability applications. I am always satisfied with the end results of getting my patients approved in a prompt manner.

The work atmosphere is very professional and the Hospitals that I work with are very accommodating to many needs that I as a PSR would require like office space, office Machines like computers and printers, wifi, and mail room access.

The company has your back when it comes to family emergencies and or taking time off if you ask ahead of time and your attendance is exemplary. 

The Management staff again is very yielding to your needs, and that is why I give them 100% of my work efforts and try harder to meet the needs of the client and my company.

This company was the most unprofessional, underpaying job that I have ever worked. The amount of work that they require their employees to complete is insane. Management is completely incompetent of managerial duties and how to properly resolve things. They basically just promote anyone without the experience or qualifications.  Supervisors only care about protecting themselves and not advocating for the employees obviously since they lack qualifications this is understandable. And HR is extremely petty and will fire you for being a disgruntled employee and not thoroughly checking the policy before doing so. By far the WORST company I have worked for. Overall, do not waste your time with this company for the amount of work and expectations they don’t even have the decency to provide their employees with air during this extremely hot weather. They pressure you on accounts but their own “supervisors” don’t have the answers to your questions which is ridiculous but they punish you for not accurately doing your job. The Almeda location is a circus show in the making and I am glad to have moved on to better. 

I felt like I was back in high school, catty girls with territorial issues. Unless you were on the ins with upper management don't expect to be heard or moved up. Favoritism was big deal even with upper management. If you had no PTO and needed to leave due to emergency it was turned into a big deal. No matter how hard you worked and how high your productivity numbers were if you were not on the favorites list your work was not good enough. Phones ring like crazy and only certain people get in trouble if the phones aren't answered accordingly. I enjoyed working with my team from time to time however toward the end it just felt like nothing our team did was good enough, there was always negativity being thrown at us. Bonus were provided as an incentive to hitting numbers but it seemed that every month there was a reason to not pay out the bonuses even after the numbers were met. 

During my time at RCA, I did learn a lot about government funding and was happy to be able to help patients cover medical bills. The only thing I didn't like was that there was no room for growth and that they never gave pay raises. There were some employees that were there for years and were still receiving very low pay. I worked there for a year and a half but I was never given a raise but they did move me to a higher paced department but then when I asked for a raise I was shut down. The call volume at my new department was way lower but I had to make more outgoing calls. I really enjoyed my supervisors but the directors were not good. They always gave you a look and they would never come to help. You would only see them come in to eat at our birthday cake gatherings or our potlucks. From a person with a bachelors degree to another candidate with a bachelors degree, DO NOT APPLY because the pay is not good. 

On a daily basis I work on accounts that help patients who don't have health insurance, obtain it. You learn new things all the time in this company, which is nothing to worry about because when you are stuck you can always reach out to co-workers and supervisors for help. One thing you hear a lot is "There is no such thing as dumb questions" The overall environment is really friendly from the people who work here. During employees birthday month upper management brings in lunch for the whole office. It's very important to know you're hard work never goes unappreciated because knowing patients who are minors, pregnant, and elderly are in need of insurance and now have coverage because you or your team made sure everything was taken care of, it's one of the most rewarding feelings you can experience.

I've worked here for over a year, and nepotism is very strong in the office. There is no actual training, so you learn on your own, but you still get punished for doing something your own way instead of the way they want you to do it. It's very unorganized. If the boss doesn't like you, they find any little reason to let you go. Manager does NOT care about your well being. I worked there for almost two years and I was barley able to ask for a better schedule. When the bosses sister in law started, they immediately got the schedule they desired. If you make a mistake, instead of giving you a warning or letting you know you made the mistake, they will just let you go instead of being a good manager and actually helping their employees. Horrible benefits. You have to earn your vacation. Only get paid twice a month. Horrible company. 

Top Job Titles	Average Salary
Patient representative 122 salaries reported	$17.28 per hour
Claims specialist 15 salaries reported	$19.17 per hour
Support manager 4 salaries reported	$22.00 per hour
Technical support supervisor 3 salaries reported	$24.83 per hour
Support services clerk 3 salaries reported	$15.33 per hour

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