direct support professional

case manager

life skills trainer

residential manager

certified peer specialist

Resources for Human Development

What is the best part of working at the company?
Learning the crisis/ mobile crisis part of the job and serving consumers through difficult times. 

What is the most stressful part about working at the company?
Working in crisis is unpredictable, sone days could be extremely busy and nothing at all. Training new staff was stressful and work environment was very toxic . Nepotism within management and staff pitting one another with clients and other staff. Also, I found working in the crisis residential the worst part of the job. Not being able to get time approved off especially when working overnights.

What is the work environment and culture like at the company?
Very toxic and management turns a blind eye to it. When management wants to get rid of you they will switch up your position. If senior  staff members don’t like you they will start harassing you and report to management over trivial things. Management retaliates by denying you time off and writing you up for trivial matters. My coworker would sleep all night and constantly ask questions how to do things then complain to management. One What they don’t tell you in the interview is that you will be scrubbing toilets with your bachelor’s degree. My favorite was when management would hire staff with more pay than what I was hired at. Don’t miss having all my PTO get denied than lose it all at the end of the year.  In closing, I would like to acknowledge and am truly grateful for some of the dedicated staff members there.  It was a pleasure working with them and learning from all their valuable knowledge.

What is a typical day like for you at the company?
My favorite position was doing mobile crisis out in the community. I enjoyed meeting with consumers and their families and assisting them with 302’s.

Upper management was MIA when you needed assistance and were quick to blame every problem on frontline management. There was no back up and no communication from upper management other than petty gossip, demands, and finger pointing. Even IF they showed up when they were supposed to, they didn’t provide any kind of support to managers. 

They hired friends and family first. There were many valuable, qualified, hard working staff who were passed over for positions in place of someone’s friend or relative. 

There was NO confidentiality for employees. Despite that fact having been reported by many, it didn’t change anything other than labeling the reporters as disgruntled employees.  

The last year and a half many frontline managers left or stepped down due to the lack of support. They were not all replaced and some were given double or triple the work without proper compensation. 

I saw a lot of tears and borderline breakdowns from fellow managers. They repeatedly asked for support from their supervisors. If they got a response at all, it was gaslighting and pointing the finger back at the managers who were asking for help. (Especially from one member of “upper management” who recently left).  

There were members of upper management who lied and continuously took zero accountability.  Their behavior was repeatedly condoned by their higher ups (and HR), who never did anything about it. 

Listen to the DSP’s.
Listen to the frontline managers.
Provide more in person real life training. Learn to choose the right kind of leaders. Provide adequate performance based compensation for all levels!! 
There were some DSP’s who’s work performance was deserving of double what someone in upper management was paid. 

•Typical day: People don’t communicate unless a supervisor is present. Supervisors do their best to avoid coming into the homes unless an issue is reported by the participant’s family or a third party witnesses neglect.
•I learned to keep my mouth shut about things the company didn’t want parents/family to know. Such as: Food not being available. Problematic behaviors that result in injury to staff or housemate(s). Management changes, etc.
•Workplace culture consists of needs being dismissed and interpersonal conflicts go unresolved. Management encourages “bullies” by providing extra time off when issues arise. But those who are affected are told to suck it up, transfer to another residential site, or quit since it’s an at will state.
•The hardest part of the job is coming into an already stressful situation and dealing with people who just don’t want to be there and take it out on you.
•Best part was meeting the participants and learning the different ways they interact and communicate. Pay was alright for the area. Relatively competitive pay. 

To note: Company is going under due to financial issues. CEO was fired/let go/left and so was the director in the same year. Expect to work other people’s shifts and not be told ahead of time. Expect to be sent to different houses at the last minute after you already show up to your scheduled home. If you set a boundary, then they will disrespect it at every chance if they don’t respect you as a human being in general. Any sign of disability or ailment with staff is used as a way to demean employees. Example: Talked down to and questioned. Reprimanded for things you weren’t trained on.

My typical days I arrived at work excited. Everyday was a new experience. I learned to never judge a book by its cover. Someone who is mentally handicapped and has a history of sexually abusing someone, others may automatically have an issue. I learned to not judge before knowing the full extent of what they have been through. You have people who were sexually abused as children and when they have a disability they do not know any better. Its the same as someone teaching their child to do something viewed as inappropriate by other parents. Although to that child it is acceptable by society standards will differ. Learning to get to know someone before judging has allowed me to be more accepting and it is something I can never fully show how grateful I am to have learned. The most enjoyable part of my job was interacting with the consumers. I would use my lunch break to play ping pong with a gentleman. I was not good at first but after I played with him for quite a few breaks I learned and we had fun. If it is from getting to know them to being thanked for our services it was an accomplishing feeling. To know that they truly were effected in a positive way by my abilities and caring nature was an honor. Management was a struggle. There were a few supervisors that came and went during my employment. One would make promises or tell you the way they wanted things done. When the new supervisor would come in the promises were empty and the expectations would change. It made it hard but it was something I did work with each new supervisor to improve communication and conform to their expectations.

A typical day at work consisted of being a life coach to welfare recipients. In addition to providing said recipients with job placement and development, we also taught and developed job skills workshops. 

Resources for human development has a unique company culture that encouraged my leadership style. During my tenure at RHD, I learned the value of hard work and perseverance. Within the span of six months, I was promoted from an administrative assistant to a Case Manager Trainee. I also learned that I find immense gratification in helping others better themselves whether it be finding a job they really want or accomplishing their goals in life. Being a part of the success of others is the greatest gift. 

The managers in RHD were very supportive and growth-oriented and valued their employees enough to provide them with opportunities for advancements and bonuses. 

The hardest part of the job was dealing with people who had the "welfare mentality" These individuals didn't know any other way to provide for their families and finding ways to change their outlook on life was the most challenging, but exhilarating aspect of my Case Manager Trainee position. As for the most enjoyable part of the job, I would have to say it is being a part of the solution and helping people achieve goals they thought they would never achieve. Additionally, I found researching solutions to individual's problems to be a very exciting aspect of this job.

RHD has amazing company philosophies, they offer a lot of education and have wonderful policies. On paper, or even in training, they are a wonderful company. But, in the day to day nitty gritty of the job a lot is left to be desired. The clients are typically the easiest part of the job. You have some who have stronger “bad” behaviors and are more wearying to work with, but overall that part of the job is wonderful.

The negative comes from the other staff and those in authority. If you have an absent site supervisor than you have more freedom with the clients and how you do your job, but not a lot of support. On the other hand when you have a very involved site supervisor that can lead to micro managing. Either side leads to a lot of inconsistencies. 

It can be an incredibly easy and rewarding job when the other staff, those in authority, and clients all match up. 

I love my job, but the drain of trying to get through the drama with other staff and supervisors leaves me incredibly dissatisfied with my position. If you want an easy paycheck where you come in and leave and don’t hurt anyone this might be a good job for you. For me who isn’t very meek or mild and feels strongly about clients rights it’s incredibly stressful.



On the surface this company says they govern and make decisions from a set of values that appear very fair and reasonable. However this company used manipulation, lies, and incompetence to lay off their best employees and hired less competent people for a smaller salary to commit fraud and degrade their clients. The regional managers were more concerned about keeping their salaries than about keeping the programs afloat in an ethical manner. One person earlier said that the CEO was always accessible and I'm sure that is only when the feedback is positive. When there is a need to report inappropriate behavior the CEO never responded. Clinical consultants were allowed to insult staff and speak to everyone in demeaning way as well as lie on paper in order to cover themselves. This company had potential to be of great service to the community. Instead, this company would rather pay upper level staff, who have been mostly white women, to delegate all their work to direct service providers who are not compensated appropriately. People of color are rarely promoted to director positions even when they are the person regularly called upon to train new program directors. Avoid this company!!

I was employed by the Crossroads Community Services Housing and Case Management program in Stroudsburg, PA that is umbrella-ed under and run by by Resources for Human Development (RHD) in Philly. I was the Leasing Coordinator for 4 separate housing programs for chronically homeless and mentally ill. These programs are managed by RHD through Crossroads Community Services and funded by HUD.

It was an absolutely wonderful place to work. It was a small, close knit office where the sharing of ideas and teamwork was always encouraged. This atmosphere is encouraged all throughout RHD. 

RHD has many, many wonderful nonprofit Social Service programs throughout PA. I met many people within RHD and everyone seemed to enjoy their work. 

The only negative about working for RHD is their salary ranges do run on the low side. (Most Social Workers know this is usually already the case, however RHD salaries seem to run lower than most). However, there is fantastic PTO upon hire (I had 4 weeks PTO), so the work/life balance is great. That's ultimately what made me decide to accept the lower salary. 

The only reason I resigned after 4 years is because I relocated to Pittsburgh. I miss Crossroads/RHD very much and will always have fond memories of working there with both my coworkers and clientele/consumers.

In this role, I was responsible for facilitating WRAP, completing daily check-ins with clients, observing and responding to client needs, and ensuring accurate documentation within the EHR. The work required constant presence, awareness, and intentional interaction, particularly in recognizing when to engage and when to allow space.

One of the most challenging aspects of the position was navigating client splitting while maintaining firm, consistent, and ethical boundaries. This often required self-reflection, emotional regulation, and a commitment to the team approach, even during difficult moments.

The company itself is truly special. The program is unique, necessary, and impactful in ways that are not always immediately visible but deeply meaningful over time. The staff are dedicated, compassionate, and supportive, creating an environment where collaboration and trust thrive. Coming to work was genuinely enjoyable.

Management demonstrates exceptional leadership, and there is a strong emphasis on learning, growth, and accountability. This culture reinforced the understanding that ongoing learning is essential—not only for professional success, but for providing the best possible care to clients.

I worked for two different programs for this company and hope to work for them again soon. I worked at Visions first, with Intellectually Disabled adults in residential settings. The second program I worked for at RHD was Womanspace, helping 10 women at a time who were chronically homeless with substance abuse problems. The company is absolutely amazing and cares for their employees. Both directors I served under, in Visions and in Womanspace which are both in Philadelphia, were constantly available for guidance and assisting all of their workers in progressing forward. In addition to that, the company brought in Harcum College with an Accelerated Degree Program so that those of us in the field who needed to still be working could also obtain a degree. They also had many programs that helped employees in times of need such as emergencies as well as providing free therapy sessions because of the nature of our work. I got constant training and learned very much through this company, I would recommend it to anyone. They have over 160 programs all across the country.

Top Job Titles	Average Salary
Direct support professional 1055 salaries reported	$17.85 per hour
Case manager 91 salaries reported	$21.42 per hour
Life skills trainer 76 salaries reported	$16.74 per hour
Residential manager 53 salaries reported	$26.81 per hour
Certified peer specialist 67 salaries reported	$18.13 per hour

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