manager

senior manager

assistant manager

senior analyst

leadership development program

Restaurant Brands International

While my experience with the recruiter company Insight Global was totally fine, my experience with Popeyes guest care via RBI global has been frustrating and stressful. Not only is the company outsourcing all of our teams to a company in Columbia effectively laying all US teams off to save a buck while there you operate in a bit of a vacuum. The manager was always nice and tried her best but policies and protocol change monthly. Expectations from being judged on csat scores to please the guest vs refusing to assist guests to please the franchises changes back and forth and cannot coexist. The emails are often extremely aggressive and questions on how to handle issues somethings are ignored for days. QA is done by coworkers instead of management and disputing a score goes right back to the coworker instead of sent to a supervisor for review so is easy to be rejected without proper cause or due to personal feelings. There were constant leadership changes and issues with communications, product rollouts, offer and tech issues and big promotions like cajun turkeys were nightmares of poor advance planning, Accepting more orders than available stock, tech issues and little support or understanding from upper management with the issues caused by the company itself and passed along to customers. Always had the impression we were very much just a number or a cog in the machine and obviously easily replaceable. 

Your experience will be largely dependent on your team. Due to how lean RBI runs, you may frequently find yourself doing work you feel underqualified and underpaid for (happens often due to high turnover in lower and middle ranks) . If you do only the work on your job description, you will feel well compensated and with good benefits. However, the push to limit remote work, especially for jobs that really never need to be in the office, is frustrating and disappointing. The work culture is most toxic in the BK side and it can leak into others. Expect pings at 10pm. The disorganization is really the most frustrating part, especially in smaller teams. They use the guise of “cross functionality” as a pro, but really it means most of your job is making things up and doing work that really makes more sense to land on a different team but they are being obstinate about doing it. 

What is the best part of working at the company?
There wasn’t one. They worked us to the bone after they got the work they wanted.  They laid everyone off and moved our work overseas 

What is the most stressful part about working at the company?
Everything honestly mainly not knowing if you were the next person to be laid off 

What is the work environment and culture like at the company?
Stress and  misplaced anger at employee’s with no guidance when needed 

What is a typical day like for you at the company?
So many meetings you barely have time to do the actual work. Then in the middle of work you get passive aggressive  messages from managers or software developers questioning your work before you can finish it. If not that co-workers try to take credit for your work

Restaurant Brands International is an odd place. The culture is incredibly strong and most employees are under the age of 28. This results in a group that has progressed incredibly quickly within the company, but have not experienced other cultures or environments, leaving a very clique-y type of group. 

It's honestly a great place to get started - especially if you're not quite sure what you want to do. Problem is that once you figure that out - you're likely to be moved to another department. For example, I've worked there for 2 years and have been in 4 different roles, in 5 different departments, with 9 different managers. Change is great to figure something out - but stability is impossible to find.

We had an outstanding and dedicated couple of teams I was on during my 2 year tenure at RBI. PM's, DEV's, QA were a very outstanding group to work on projects together with great lines of communication. Our direct managers were  outstanding some of the best I have worked with in 29 years in the IT industry. Where RBI completely falls apart is at its upper management of the IT. Far too much turn over with no strategic goals. The way they cut is as contractors was absolute unprofessional. I would advise anyone with great work ethic who takes pride in their work to avoid this company at all cost. 

What is the best part of working at the company?
Leaving it. Nepotism reigns supreme here. There is no chance of advancement unless you hang with the new and ever-evolving management team.

What is the most stressful part about working at the company?
Never knowing where you stand.

What is the work environment and culture like at the company?
Good people. Good culture, lousy management.

What is a typical day like for you at the company?
You enter the unknown. Talented workforce relying on 1980's technology. Teams work in silos. Horrible communication across teams.

I took part in the Leadership Development Program summer internship a few years ago, and I can confidently say that it was the worst work experience I have ever had. My supervisor was completely hands off and did not provide me any training. The work environment is cutthroat and toxic. Most of the interns were miserable and were only motivated by the compensation. Long hours and are publicly shamed if you leave early. 

What is the best part of working at the company?
Absolutely nothing really besides employee lunches 

What is the most stressful part about working at the company?
How pack we’d get and it’s a very tiny building so there’s not much room

What is the work environment and culture like at the company?
It was very family oriented everyone treated eachother well

What is a typical day like for you at the company?
It was very low key it was not very stressful manager was very easy going

Very rarely does one go to work and enjoy being with the people there. Everyone is very professional, intelligent, respectful, and kind. It's a great learning environment for those that need it, and a great teahcing environment for those that wish to pass on some knowledge. Career advancement is difficult if one is in a department where there is no growth, but if in the right department or at the right place right time, advancement is very possible.

Getting hired was very easy; I showed up and was offered a job within ten minutes. The assistant manager told me they were desperate for new employees, so we didn't really conduct an interview. Surprisingly, the work wasn't too demanding, and the staff were nice enough. However, most, if not all, members of management took long and random breaks, leaving just a few entry level employees such as myself to do the work alone. The assistant manager also had a temper.

Top Job Titles	Average Salary
Manager 3 salaries reported	$120,000 per year
Senior manager 7 salaries reported	$143,000 per year
Assistant manager 7 salaries reported	$16.86 per hour
Senior analyst 5 salaries reported	$91,600 per year
Leadership development program 3 salaries reported	$83,833 per year

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