registered nurse

registered nurse - infusion

esthetician

manager in training

customer service representative

Restore Hyper Wellness

I have had an exceptional experience working at this company, and I truly cannot speak highly enough about it. Prior to joining, both a nurse friend of mine and I had a very negative experience at a similar organization. Transitioning here has been incredibly refreshing, and this experience has far exceeded our expectations.

What stands out most is the level of professionalism, intentionality, and genuine care from management. They truly value you as an individual, not just as an employee. Leadership is exceptionally supportive of both personal health and overall wellbeing. They are always seeking ways to improve the workplace, actively gather feedback, and are highly detail oriented and organized. Communication is clear and intentional, and there is consistent positive feedback and encouragement for growth. I feel genuinely recognized for what I bring to the team.

The facility prioritizes safety and compliance at the highest level, which is incredibly important and admirable. Processes, protocols, and information are all clearly organized and easily accessible, creating a structured and professional environment.

Ownership is also very supportive and involved. They make a true effort to get to know their staff personally and remain engaged throughout employment. Their leadership reflects strong, ethical, and patient focused values rather than a purely transactional approach.

There is a genuine sense of community among both staff and clients. I truly enjoy coming to work and building relationships with clients. Many remember me by name, which makes the experience even more meaningful and reinforces the impact of the care we provide.

Additionally, the environment is very staff and family oriented. They offer a wide range of discounted and complimentary services, encouraging employees to prioritize their own health and wellness. There are also benefits extended to friends and family, which further reflects a supportive culture. There is a strong sense of connection within the team.

Overall, this is an incredibly positive work environment and, without a doubt, the best workplace experience I have had.

A typical day working at Restore includes greeting and assisting clients with our wellness services. There is a heavy emphasis on delivering the most exceptional customer experience for every client. Education for employees and clients is also a main component of the job, as Restore provides both medical and non-medical services.

Restore serves people between the ages on 12-85+ years old from athletes, to clients with chronic pain, to biohackers looking for the next big thing in wellness. I have learned so much about health-span and the importance of quality living from working at Restore.

Being a full-time employee at Restore you can enjoy a competitive salary, complimentary and discounted services, vacation time, and flexible fitness reimbursement. You definitely get what you give with this company, which is why they attract such passionate and hard-working people.

Restore's management style is very bottom-up which was one of the many reasons I was drawn to this company. The owners and managers love getting ideas and feedback from all employees as they are continually looking to improve their systems.

The hardest part of the job is being an efficient multitasker. Some tasks you may juggle are intaking new clients, helping clients over the phone, scheduling, retailing, conducting tours, cleaning, operating non-medical services, and assisting any staff in need. I enjoy a fast-paced work environment (my days are enjoyable and go by quick!) so this is the perfect fit for me.

The most enjoyable part is the people, both clients and staff. Our company often does team bonding activities outside of work such as going out to dinner, participating in community events, or doing a team workout with one of our fitness partners. You can tell that each employee truly cares about one another and every client that comes in. With hundreds of regular members and new faces every week, we are still on a first-name basis with everyone!

I was super excited to start with Restore. I believed in the various modalities and when I started, the culture between employees and clients alike was great. It did not take long for that to completely disband. The franchise owners and human resources of my region spent more time scolding and “restructuring” employees than focusing on building up teams that were already in place and strong. I saw 8 staff changes in the 2.5 months I worked at Restore, and each one was more frustrating than the last. There have been several others in the few months I have been gone as well. We were pressured and penalized for our sales numbers, but never given the tools or resources needed to improve them. When employees would advocate for themselves or members, they were put in their place or moved along. There is no room for communication or ideas, and they would rather fill your spot than hear you out. 

This place has so much potential, especially in the esthetics department. The esthetics trainer in my region with was absolutely amazing and supportive, but ultimately she couldn’t help me get through the day to day struggles I had with management. I went from loving my job every day, feeling inspired, to being completely drained and upset each day. Good management is hard to come by, and Restore did not know how to nurture that. When all of your employees are begging for help and support: Listen. 

Also worth it to mention that my experience with the human resources was completely offensive. I was degraded and insulted. I was spoken to in a way that no person should ever be spoken to, and it painted a much clearer picture to me as to what the motives were from the higher ups. Restore is not a people-first company. Beware of HR and the person in that role. 

If you are to make your employees sell memberships and packages, give them commission. In all my sales jobs I have always received commission when selling a membership or product. The fact that there is only a measly $150 bonus if everyone meets the month goal together is ridiculous. I was irritated to hear that managers get about $4,000 a month in addition to their salary when the whole studio bonuses. That is not right. Especially when it is the employees who do most of the selling. When I worked here I didn’t try to sell at all. I came from being #2 in membership sales out of all the franchises in my last job to not even selling more than 2 memberships a month at this job. How can you expect anyone to care when there is no incentive. I understand that restore is not doing well since they are having to close locations. Maybe this is why. Aside from commission, the managers that I had, seemed to have little to no training. They clearly did not know how to run a studio. They wouldn’t confront employees who would have drama with each other, and they would always be texting me on my days off when it could have been discussed during my next shift. This studio is pretty slow only seeing 10-30 customers a day. Not so bad if you are by yourself but there is usually at least 3 front desk employees(even though there are only 2 computers and chairs). I really don’t like how they treat the nursing staff. They would over book them and understaff them. Aside from everything, work environment was pretty fun. I enjoyed working with most of the employees. The customers were pretty chill and it was nice that the dress code was casual. I also liked the free services and that we had employee parking in the back. 

Initially this job was amazing...until the lead nurse quit just a few weeks after I started then another nurse quit and so on...Same thing with managers. Most of them were younger and had little to no experience. Their only experience is from working as hyper wellness reps and getting promoted or being friends with the owners. Staff turnover was crazy for such a small group of employees. The owners and regional manager were completely out of touch, but treated all employees (including nurses)  like children. So, of course, it slowly became a toxic workplace over time. I enjoyed the actual work and clients, but it truly is a "wellness" facility disguised to makes sales. Pushing memberships and upselling were constantly asked of ALL employees even if it didn't benefit the client. Cryo slimming and Cryo toning are all a joke and it's well known that it doesn't actually work. Services are overpriced and ingredients/micronutrient doses low compared to what other facilities offer. Pay was HORRIBLE. I was making way less than my hospital job. This was a sinking ship from the beginning and I stayed because I initially enjoyed the people I worked with and "believed" in what they had to offer to help clients. Because of constant staffing changes and increased toxicity, I left even though I would miss the clients. Now, both locations in Nebraska have closed. It's all due to higher up management and poor ownership. Don't drink the kool-aid.

Expecting to be treated fairly and humanely is too much expect here. Management wants almost no work life balance and treats you unfairly when they "find out" you do other jobs, activities, etc. outside of work. They will most likely contact you on your off-days or ask you to work more. They won't have an in-person conversation with you; they will talk about you behind your back and you will hear about it from your coworkers. When you work here your whole life needs to be about restore. They are NOT flexible with schedules and never give you any feedback about your work or make you feel appreciated and supported. They are hyper critical and micromanaging and is incredibly disorganized with their communication to each other. The entire management is either related or life-long friends. The passive aggressive management style does them no service. Their "6-month" check-ins were all about their employees giving THEM feedback, not the other way around. 

You work 9 hour days here with only one unpaid lunch break, and they are unbelievably particular about when you are eating, even if there are no clients! There is a lot of sitting around with this job. Even if you are using the equipment, that is part of the benefits, the management will get angry if you use it too much, or come in on your off days to use it because "you could be working." 

The amount of people that have continued to leave after they have been hired and trained, in the last few months, has proven the inefficacy of the treatment of their employees. 

If you want to feel appreciated, supported, be in a "wellness" environment, and grow in your learning you should NOT work here. 

The SC Restores are all owned by the same owners, and they do not know how to run successful operations. All the locations are constantly struggling and short staffed because the ownership micromanages so severely that it is demotivational. They also pay very low and do not do anything to support the success of the team members working to develop the business. The Charleston market has seen so much turnover in one year's time. I've observed 6 GMs for 3 stores coming/going. Same story for estheticians and nurses. One store alone is on its 6th esthetician in a year. The work hours are long and breaks are minimal. There is much negative pressure to sell but no positive recognition for progress made. Leadership even took away incentives when benchmarks were achieved.The ownership doesn't understand that you need to care for and support the team - which includes listening to them - to have a team that gels and is driven to succeed. Instead they work you like dogs and then replace you once they've burned you up. It's a terrible recipe for success. Turnover and training are expensive. Better and more cost effective to invest in people to ensure they stay happy and motivated. It's clear that is not happening at the SC locations. Look how many open positions they have constantly running on Indeed. When a place is constantly hiring, that's a huge red flag that you should run the other direction.

I genuinely love what Restore stands for—helping people feel better and take charge of their health is something I fully support. I also really enjoyed working with the clients and learned so much about wellness and medical services during my time here.

That said, my experience with the workplace culture and management was extremely challenging. High turn-over rate is an immedient issue I noticed upon being hired. Many team members, including myself, witnessed or experienced unprofessional behavior, poor communication, and situations that felt disrespectful or even unsafe. Some of these concerns were serious enough to be reported to HR by both clientele and staff.

Despite these issues, I stayed for a while because I was in school and wanted to make the most of the experience. I don’t regret the knowledge I gained or the people I helped—but the environment eventually became too toxic to ignore, even for someone like me who usually tries to stay out of conflict.

If you're drawn to Restore's mission (like I was), I recommend looking elsewhere before committing. Especially if you're someone who values mutual respect, clear communication, and stability, this might not be the right fit.

The saddest part about leaving this review is genuinely how much I did love my job at one point and how much my team and I worked so hard and it was never seen or appreciated. It’s unfortunate that this company will protect one person and get rid of everyone else who knows about the major problem. I choose to speak up For myself and for my team due to the liabilities that were at stake. If you make them a lot of money, you are untouchable. They kept saying everyone is held to the same standard, but that is not true. I decided to speak up and ever since that exact moment I was treated differently. Towards the end of me working at Restore it was a hostile work environment. HR and upper management do not care about you. I was told I was invaluable and easily replaceable.  If you truly are looking to work here Turn the other way. If you do end up working here, be aware of shady upper management cliques. If you’re not in the circle, you don’t matter at the end of the day.If you don’t make sales, you don’t matter. You will be held to unrealistic standards. The CEO of this company took his fingers and snapped in my face and said get more clients after I already had exceeded The amount of spots needed to be booked for that event. Sadly, that’s how restore is and that’s Just a little taste of how you might be treated .In reality they cannot meet standards of empathy or understanding, different perspectives. The turnover rate is extremely high and will continue to be that way until upper management decides to value the people who value them! 

When I first joined the company, I genuinely enjoyed my experience. The management was supportive, the services were engaging, and I felt both valued and motivated. However, after a leadership change approximately five months into my tenure, the focus shifted almost entirely to sales performance, concerns in my department fell on deaf ears. The new management prioritized pushing products and memberships, often at the expense of client satisfaction and employee morale.

At my location, the new manager’s approach was particularly concerning. He frequently offered excessive discounts, provided free services, was very aggressive with sales tactics to the point of making clients uncomfortable and spoke disrespectfully to and about employees. There were also instances of dishonesty toward both staff and upper management, which contributed to a toxic work environment. In my final month, several employees across multiple locations were terminated without clear justification, and some were denied earned commissions and unemployment benefits.

Overall, the workplace culture declined significantly under new management. While I’m grateful to have moved on, it’s unfortunate to see such a once-positive environment deteriorate so quickly. I would stay far away from the Restore Orlando Franchise.

Top Job Titles	Average Salary
Registered nurse 124 salaries reported	$36.44 per hour
Registered nurse - infusion 53 salaries reported	$38.36 per hour
Esthetician 67 salaries reported	$19.93 per hour
Manager in training 3 salaries reported	$15.83 per hour
Customer service representative 10 salaries reported	$19.55 per hour

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