delivery driver

warehouse associate

warehouse lead

operations manager

seasonal warehouse associate

Returnmates

Don't bother. Keep in mind Returnmates is a start up company. This typically means that early on, they're usually trying figure things out (schedule, pay scale, frequency etc), but for being around over a yr and half and they still have their heads up their ends. Pay is barely minimum wage if that, it's insulting for the amount of work you do and workload your car takes on. The 'management' consists of countless texts and random messages from people you'll never meet and who have never driven/done the work, it's a joke really. There was a week or two where it seemed they were on track (scheduling a week in advance, transparent pay so you knew what you were getting, bonus pay for holiday work) but they grossly lowered the driver's pay and went back to their insulting estimated format where they say you might make between this-and this...of course they never have an answer when you ask them what you made for a particular shift/route. It's a joke. And the work is terribly inconsistent. You'll get scheduled for a route (assuming any are available by the time they "alert" you that routes were released) and then at midnight they'll message you with some lies saying there was a problem with shipment and now your route doesn't exist and you're not needed anymore. Then in the morning they'll send out a mass text saying a route just magically appeared and it's first come first serve to claim it. Nonsense like that. You're better off working in fast food tbh.

The OC branch, its a cool chill places but that its TBH,

compensation and estimated time is not correct at all, most of the deliveries don't have info for apartment deliveries and customers # are phony #s , I tried different zones and not much different. As they give you to many packages for the time they claim you will be done.  They don’t calculate the travel time from warehouse to first stop and last stop to warehouse. Depending where u deliver that could be a whole 1hr more . Each stop are about 7-15 mins apart for if you have 47 stops do the math and plus you get to gated community’s and without gate codes not much you can do then fail the job or wait another 5-10 mins till someone shows up to let u in . Not worth it. honesty I’ve delivered with other gigs twice as much packages in a 4 hr route.
 A 3-5 hr route for returnmates will not be 5 hrs that would probably be low 6-8 hrs depending how much patience you have and how many packages you want  to return back to the warehouse. 

Need more transparency on actual route time and compensation. You don't know how much you get paid for each route you just get a deposit on pay day and have no idea how much u made each day other then a solid number.

If we stop working for them and show them thats not how it works Changes will be made. But as long as a driver keeps going this will not change

As a delivery driver, I experienced a work environment where roles and responsibilities are unclear, pay communication is informal, and escalation channels are undefined. Management often deflects concerns, leaving safety, operational consistency, and professional standards unaddressed. While the work itself, delivering across San Diego County, can be rewarding, the lack of transparency and accountability creates stress and exposes drivers to operational risks. Independent contractors are expected to perform essential duties without the protections or clear support structures necessary for safety and regulatory compliance. The hardest part is navigating issues without reliable oversight. The most satisfying part is completing deliveries and serving customers efficiently despite these challenges.

What is the best part of working at the company?
Do not work here unless you want to work for less then minimum wage most days.  Shady company.

What is the most stressful part about working at the company?
Not getting gas reimbursement. Have a route for 120 dollars cost you 25 in gas....130 cost you 30.....and the higher the pay more gas and that means you make about 100 dollars a day unless you have a electric car. 

What is the work environment and culture like at the company?
They don't care much for the drivers....they have a lot of turn over cuz people work one day or two and see this is not right...talk to others and they feel the same way. ..... They have a system that grades you. So if your not high enough on list they send you a text a day before saying no route your on standby. Well I talked to two guys who are always top on the list. No farther then number 5.......thy got a call saying due to high volume you were not selected for a route today keep you on standby. Wow. 

What is a typical day like for you at the company?
Go to work pick up packages...try to hurry and rush so I can finish as fast as possible so I don't feel so used. I try to finish within 4 to 5 hours otherwise  you may be making less then minimum wage with no gas reimbursement.

You pick your route the day before and you show up at the warehouse in the morning. Sometimes, they are still working on your route, so you won't get your packages right away. I think they might have been understaffed when I worked there. It's a little frustrating, as you still have to check the packages against your route and load everything in, so  that cuts into your overall time. Deliver and pickup is easy, as they have already planned out a pretty efficient route for you. 

My biggest gripe is that some packages require a signature for delivery. If there is no one there to receive the package, you have to bring it back with you, and you don't get paid for that drop. In my opinion, drivers should get paid for that drop, and the client should be charged for an extra delivery fee.

You also don't really know how much you'll be making that day. You are given a range, but you won't know until you finish.

Lastly, any packages that you picked up must be returned to the warehouse, so you can't just go home after you finish. It is called Returnmates, so this is just a heads up.

You choose when you want to work. They send the available shifts out weekly. Routes are throughout Los Angeles county. You have to drive to the warehouse and wait in line to get your load of packages for the day. Load them in the car and make sure everything is accounted for. Deliver to customers homes. Sometimes you pick up packages to return to the warehouse. You never know when you’re going to finish the route though. The thing is they can run out of routes so pretty much no work for you and you’re not compensated for showing up if that happens. They do show favoritism to some drivers and make sure they get routes. I wouldn’t make this my permanent job. This would be just a side hustle honestly.  They could definitely pay more for all the time you’re driving around and delivering in difficult areas. Customers are horrible at answering and communicating when you arrive for delivery. Oh, they will terminate you out of nowhere with no explanation lol. So yeah keep in mind this is a small gig to make extra money. Have a regular job with benefits and perks, because you will not get that here. 

More people should review this company. They hype you up only to let you down. They are unorganized, work isn’t consistent and the pay is barely ok. You drive lots of miles and deliver many packages only to get a bit over 100 bucks. You will be sent to the boondocks unless you know how to avoid it and the rating system is weird. You get a route late and your rating goes down because you end delivering after the time window. Even though they have plenty of drivers they keep hiring more and you end up getting a route or two per week. Picking up your route is frustrating because they expect you to be there at a certain time but they are always late and never ready. When you need help from support while driving, pack your patience. They are slow to respond and often confused. This in turn makes you take longer to complete your route. The work is not hard at all. I’m not sure how long they will exist if they keep their current practices, the work can’t even be considered part time it’s more like on call. 

What is the best part of working at the company?
There was no best part. Very unorganized there is always and excuse for you being over worked and under paid.

What is the most stressful part about working at the company?
Most stressful part is having no schedule before you leave work for your weekend off, leaving you with the feeling of no security on the job. Who wants to work with that stress?

What is the work environment and culture like at the company?
Condescending and degrading. Drivers are allowed to speak to you any kind of way, it's never a problem unless a customer has an issues with the driver being rude and or disrespectful 🤔 but they never cared. It was about them pocketing money while firing people and adding 3x the work on you and expected everyone to be happy to be worked that hard with no extra pay!

What is a typical day like for you at the company?
Horrid mostly if your not being told your worthless by a driver your being cursed at by a customer who refuses to show id for a weed pen they ordered! Ugh

It seemed very promising in the beginning. You go 22 a two hour orientation, and then you sign up for routes and then you think you're gonna be giving routes?Well, the truth of the matter is at least in the location that I worked at, it seems that they have their own favorite drivers.They get routes every day, if you're not one of those or you're new, then you only get a route, maybe once or twice a week. They claim the drivers with the best ratings. Get the best routes. I'm not sure how this is possible. Considering the fact that you deal very little with the person receiving the package unless you have to check their ID. And most of the time that's a fail, because yeah, they're not home for you to check their id. Working for doordash and uber is much better and easier. A route that takes about 7 to 8 hours to complete. It pays about a $115. And you have to drive a 150 miles to do it. It's kind of not worth it. 

Was hired as a temp for a few days and told I would be hired on as a FTE full time employee. I was constantly lied to about my tenure and persuaded to use my personal laptop for work (there was absolutely no compensation for this.) I was onboarded temporarily by one of the most juvenile and incompetent general managers (she was in Houston, Texas.) It was complete unorganized barely functioning work environments with the expectation of perfection every step of the way. Companies like this may meet a need of the customer but the ones who are doing the majority of the work suffer and do not benefit for their sacrifice. Startup culture is also completely crazy. There are no standards at all. Kill yourself to get the job done isn't good for anyone long term. 

Top Job Titles	Average Salary
Delivery driver 134 salaries reported	$149 per day
Warehouse associate 33 salaries reported	$18.12 per hour
Warehouse lead 9 salaries reported	$20.89 per hour
Operations manager 10 salaries reported	$96,250 per year
Seasonal warehouse associate 7 salaries reported	$18.43 per hour

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