customer service representative

Richards Building Supply

Do your job and not to fuss( even though it's warranted almost every day) know you job title is only a title ,you will do ALOT more than your title   and still make barely any money to live while management barely doing any work because they told someone else to do the  work amongst the employees that they should be doing . If something is unsafe don't say anything about it if you want to keep your job and not be threatened to let you go ! You are there to make your manager look good ,talk to someone above your manager because you can't get no resolution from your direct manager   (ie HR) you will receive retaliation. ( To make you quit)   be prepared to be worn out everyday. 30 minutes for lunch is taken out of your time with no time  to take lunch due to amount of deliveries  and/or orders to pull you have no time other than to eat while you work .  Everyday you wonder is today my breaking point because I can't take the  stress anymore!

I was a warehouse / CDL driver at Richards and was pretty much the only one that knew about the trucks with air brakes and how much weight the truck could hold.
If you care about your CDL don't take the chance. The branch I was at, only me and the other CDL driver the resigned before me to start his own business knew how to operate the Moffett (Piggy Back).
No one inside knew anything about that or the weight that the truck could manage.
They'd just print out multiple orders and by half way through you realize your truck couldn't manage all the weight of pallets of shingles and hardie siding.
Also they'll send you out of your way when it was another branch within 30 miles of the location you're delivering.
If it wasn't for the warehouse staff I would have been left but they were the only peace at the job.
Beware before you go with this company.

Although my branch was only open for a few years, I probably grew more with Richards than anywhere else. My managers worked me to death in the busy season but had me involved in almost everything from warehouse ops, delivery driving, safety ambassador duties, inside sales, purchasing, administrative duties, going over P&L reports, addressing discrepancies in cycle counts, you name it. 
I stayed busy learning hands-on and loved it. There was no shortage of folks higher up the totem pole that were willing to take the time to point me in the right direction.
I'm sure this experience may differ from branch to branch, but this was my favorite job to date.


What is the best part of working at the company?
Family oriented. Puts family and religion before work.

What is the most stressful part about working at the company?
Having to sign up a new customer every week in a market that is overly saturated with suppliers. And Richard's didn't have the buying power to be competitive in the market.

What is the work environment and culture like at the company?
Work environment was pretty good. They put family and God before work

What is a typical day like for you at the company?
Worked 8-9 hours a day. Calling on contractors trying to get them to buy from us, when the competition was cheaper and had the tools for delivery that we didnt.

What is the best part of working at the company?
Nothing. They use temp agencies and fire you once your one year determination is near

What is the most stressful part about working at the company?
Everything. They will make you feel like it’s a “family environment” then let you go in a heartbeat 

What is the work environment and culture like at the company?
Toxic. The manager literally screamed at me. 

What is a typical day like for you at the company?
Sitting around. Then getting yelled at for not having anything to do. While others sit around and don’t get yelled at because they are hired through the actual company

Work is hard and high intensity throwing shingles weighing up to 90 lbs a bundle. Depending on where you work from, can be long hours and lots of overtime. Upper management isn't bad, but lower managers can be terrible to deal with. They don't know how to plan routes well, will continuously pile work on you, and then complain you get overtime because of the workload they pushed on you and tell you you don't work fast enough despite a 30-minute or better drive-time between job stops.

Was very short staffed and completely unappreciated. When problems arose and management was asked for any assistance, they would often have a bad attitude about it. Often too many deliveries would be setup in a day and one person would have to pull, load, transport, and unload them all while the sales staff sat behind the counter casually chatting most of the day away. Definitely in need of a freshly replaced staff. Benefits are a bit pricy and not that great of quality. Starting hourly pay was decent, but raises were discretionary.

What is the best part of working at the company?
Best part was the pay and good hours

What is the most stressful part about working at the company?
Being on the roof with no real training and throwing by yourself everyday because nobody wanted to do it hurting yourself daily

What is the work environment and culture like at the company?
Management is a joke they don't care about the employees there policy is if you fall your fired

What is a typical day like for you at the company?
Being in a truck with three guys going long distance with no room

Not a very good company. My location was hard to move up and get payd a fair wage for what type of equipment you operate. You had to worry about hours. No deliveres no work. Layoffs in winter. Taken time off was like getting your teeth pulled out. Took a long time to receive medical insurance . Was very good but very expensive. Like politics the more people you new the more you get

Sink or swim.  They do not teach you everything you need to know to do your job.  It's so busy I've never had 30 minutes away for lunch.  I just eat at the counter when I can but they still take take 30 minutes out of my paycheck everyday.  They tell you the hours are from 7 am to 3:30pm but you will work from 6 am to... when they tell you to go home.  Don't get really good at your job and think you're moving up because management doesn't want to lose you in the position.  

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