direct support professional

residential supervisor

community support specialist

program manager

support specialist

Richcroft, Inc.

The clients Richcroft serves are the reason for their success.  The clients become more than just clients.  They become a part of you.  You are able to sit and talk with them, go on walks or day trips with them depending on their level of disability.  Daily you are reminded that someone needs to be cared for and respected because they are human beings also.  Richcroft serves a community that is so misunderstood and misrepresented and only when your live has been touched by theirs will you realize this.  As for management, my immediate supervisors were great.  Working with the company for three years, you get to know them and what they stand for and you build a working relationship based on that respect.  The hardest part of my job was seeing a client get ill  and you know they can not really put in words what they are feeling.  What helps is the relationship and knowledge you gained from length of employment and proximity with the client.

What is the best part of working at the company?
The clients and my coworkers are fantastic.

What is the most stressful part about working at the company?
Their lack of communication and the fact that they mess up all the time when it comes to my 401 K loan repayments.

What is the work environment and culture like at the company?
It is for the most park friendly but you do have some seriously lazy people who don't want to do their job and even just want to make weed and sleep their whole shift.

What is a typical day like for you at the company?
I work overnights so I come in at 11 pm and monitor them sleeping or getting up to go bathroom or other things through the night with logs online. Then in the morning around 6 or 7 am depending on the individual I start to give meds and make breakfast. Then at 9 am I finish my shift and go home.

I worked a dual position for this company. As an Assistant Director I supervised 8 homes in Howard County in which individuals with developmental disabilities lived. Each home had a Residential Supervisor and 3 to 8 staff. My responsibilities included disbursement of all housing funds and petty cash, maintaining all medical appointments as specified by the state. Meeting with doctors, therapist, parents, teachers, and social workers to develop behavior plans and goals for each individual served. I also worked as a Residential Supervisor for this company. The hardest part of this job was finding a healthy balance between home and work. I lived on the job site and my weekends and evenings were spent on call with a pager provided by the company.

The management and HR in this company is AWFUL. They do not communicate with their employees and make judgement calls without having any real understanding of the issues or individuals being cared for. They don't care about health concerns involving their staff and have been known to hide serious health issues in the homes that they run like mold, bed bugs, ect. Even if you follow the company policies, if they don't like you, they will set you up to fail. Don't try to take your concerns about workplace hostility and discrimination to HR. They will SHOW your complaints to the managers you're trying to bring attention to discreetly and allow them to take disciplinary actions against you for it.

this jobs has its ups and it downs. There is a lot of aspects to doing assistant living and working with people with intellectual disabilities. a typical day in an assistant living position would be taking clients on outings and to social events, cooking for and with clients, distributing medication, and monitoring books. I've learned patients from my years of experience in this field. Because you are in the individual's home there isn't much management overseeing your work. My coworkers were great, easy to communicate with and we always helped each other in any way we were able to. There really wasn't anything hard about the position. The most enjoyable part was being able to help those in need, people who without my help couldn't do most things.

The administration has no accountability for anything that happens outside of the office. They stay in the office and has no idea what goes on outside of the office. When you try to reach them, they are no where to be found. The staff is lazy and only a few of us actually work. No one wants to take responsibility for their actions and they never know what's going on, even though they are present when something happens. The administration have poor communication and they talk down to those of us who actually work with the clients. They do not care about the safety of the staff. I love interacting with the clients. They are a pleasure to work with.

What is the best part of working at the company?
Working with the individuals was the best assisting them with their everyday tasks 

What is the most stressful part about working at the company?
Management is sneaky and very unprofessional and racist  it’s a cult for managers and if you’re not apart of their gossip community you’re in trouble 

What is the work environment and culture like at the company?
Very bad ,unprofessional and they just don’t care it’s all about the name and a paycheck to them

What is a typical day like for you at the company?
Very uncomfortable very racist and you just don’t know what’s next with the manager

It just a normal work day.  
The interaction with the individuals with their different personality,  you learn something  new every da
Management depends on who and what position. Some of the supervisors are  not really recognized. 
It's very diversify. Richcroft does not discriminate. 
It's learning the different behaviors of the  individuals and learning to understand the autistic individuals. 
Knowing your individuals needs and meeting them, the smile on their face,  brings me joy. 

New Management, their vision for the company has changed the culture of the company in the office and the field. Work long hours to get your job done correctly in addition to on-call 24/7, must find your own coverage in order to use your vacation. Very little appreciation from the top for the people doing most of the work and keeping the company going. It felt like everyone is easily replaceable, do as we say or leave. Many staff in varies management positions do not have the skill set to effectively do there job, making the job harder on everyone.

It's a direct care position, I was a residential supervisor and administration would tell us that the only difference between us and our staff was a job title which wasn't true because we as RS's had twice the job description of our staff.  The clients were amazing to work with, the homes we had were beautiful and kept well cleaned and cared for, some administration was better than others and we were well trained, consistently.

Top Job Titles	Average Salary
Direct support professional 52 salaries reported	$21.92 per hour
Residential supervisor 4 salaries reported	$24.50 per hour
Community support specialist 7 salaries reported	$21.00 per hour
Program manager 7 salaries reported	$65,000 per year
Support specialist 1 salary reported	$22.00 per hour

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