technician

sales professional

service technician

internet sales

service writer

RideNow Powersports

When we were just RideNow it was the best place to work. After working in retail management for almost 15 years - I finally found a job I enjoyed. 

Then RumbleOn happened. The people I work directly with at my dealership are like family. My GM is the best manager I've ever worked for. The different departments work great together. Corporate has truly created a horrible work environment.

We lost 401k matching. In the past we would get a match up to $2,200. It would be a one lump sum at the beginning of the year based on your personal contribution the previous year. RumbleOn didn't tell us all year they were not going to stop matching. When it came time for them to contribute their part - they sent out an email stating they weren't. 

They implemented a new PTO accrual rate that gave employees the opportunity to earn up to 30+ days of PTO! A few months later they acted like it never happened, and capped it at 18 days. That's it. You could be here 20 years, and only get 18 days of PTO. No sick days. You have to use your PTO. 

Further on PTO: We've had a "glitch" in our payroll system that causes teammates to randomly lose accrued PTO, not pay PTO when it's taken, and they say they're going to fix it ASAP. It's been 11 months, and no resolution. 

No benefits. They say they have them, but they don't. A family medical plan is $1,700+ a month.

Most recently they changed our hours of operation. Our current hours are 9-6 Tuesday-Friday & 9-5 Saturdays. They're changing us to 10-7, everyone has to report to work by 9am, we have to have the doors open, and can't turn any customers away after 9am. If that doesn't make sense to you - you're correct. 

The results have proven that the decision makers at the corporate & major share holder level are inexperienced. They have proven that they do not make decisions to promote a enjoyable & healthy work environment. Their decisions are not having a positive impact on profit as well. Our stock prices went from the low $40's per share to less than $7 per share. 

If an employee gave me results like RumbleOn has given us - they'd be terminated. But, we work for them. Not the other way around. 



Before start of every morning, I would brief my service crew of all new and continuing jobs.  I would receive feedback on progress of all existing jobs.  
After meeting was concluded, I would set-up the daily schedule for all service technicians to follow.
Throughout the day I would converse with parts department and sales managers of any new items and vehicles being purchased.
If a new vehicles was purchased, a service technician would conduct a thorough inspection and proper instillation of any and all fluids.  
I would call customers throughout the day to give them a progress report of their vehicles.  If warranted work was needed, I would call the manufacturer and get pre-authorization to work and order the needed parts.
At the end of the day, I would collect all vehicle scheduling statuses.  

Most of my job learning was done hands-on.  When I wasn't sure of how something worked, I would consult with the service technicians for their advise and knowledge.  If time permitted, I would help any of the technicians to complete their jobs and to learn more about the problem at hand.  

I felt I had a good rapport with my upper management.  They were helpful in any question that I may have had. 

It was my goal to make all my technicians and lot technicians feel comfortable in their workplace and to talk with me about any concerns they may have.  I also had a great working relationship with the other department co-workers.  

The hardest part of my job was the lack of training for my job.  I learned how to do most things by trial and error.  

The most rewarding part of my job was to see the excitement of my customers when we were able to identify and solve any of their mechanical issues.  My customers had great respect for me because I was up-front and honest with any questions they may have.

The company as a whole is good and has had a fantastic team for the past few years. However, recent ownership changes have made for the setting of unrealistic goals on poor traffic flow. While I have always supported setting higher and higher expectations to move the company and my position in life forward, the consequences of below top performance continue to be a struggle point. Can’t get google reviews? Take your pay, Customers don’t want their photos taken and put online? Take your pay. There aren’t enough people coming in in a daily basis to make sure everyone meets the quota for fresh greets? Take your pay. 

This used to be a company called to serve the small percentage of people in the US that actually utilize their products but now it’s focused on pushing as many vehicles out at the expense of anyone below management while they compare who has the more expensive cars, watches, boots, jewelry, etc without any real look at why there is a struggle to meet the metrics at hand.

While this review is not to thrash the current management or owners or xyz, it is certainly demoralizing to the rest of your front line team in all departments who work day after day to not only make sure they can provide for themselves but also for everyone’s paycheck above them only to have it taken back for not controlling customers to write reviews, take pictures, or even simply show up. I really struggle to understand how this is so hard to understand. Our job is purely to sell with the tools, processes, and training that is given and the result should be to pay those employees based on the signed contract of the job offer or the pay plan (which speaks nothing of deductions I might add). Really just do better by your employees, them and their families depend on it to survive.

I worked at FPS for around 3 years. I loved every single second of my job and my time there. The people were great. The regular customers are a awesome! The events were amazing and so much fun. The work environment feels like a family. I personally didn’t have any issues here until right before I left voluntarily. It made me sad to leave but certain circumstances and decisions made me. Like any place, FPS does have its cons. If they don’t like you (rare) they will treat you like an outsider ( not my personal experience). I didn’t work on the sales floor exactly but I heard many of the sales reps say the pay was terrible and at certain times commission is hard to get (depends on the season and how well the sales rep can sell ). Everyone in the shop in the back are super cool and fun to work with. Christmas parties are the best there. The CEO is an awesome guy and very fun. He is very attentive to his business and to his employees. All around great man. He attended the Christmas parties and was a lot of fun. If you are selected to do inventory it’s rough like it would be anywhere but they make it fun and worthwhile. The only con I really have about this place was communication and some slight backstabbing but the same people may not work there anymore. Also the benefits are alright if you can afford to pay them unless they have changed this. 

Poor family/work balance. The Blanding Blvd location is both weekend days are required, no weekends off.  I did sales and you have to constantly go behind all other departments to make sure they did their job because it falls on you or your customers. No one seems to be reliable, team is definitely lacking communication and accountability. On my days off I got multiple phone calls from different people asking questions that they should’ve already known the answer to. I’m very thorough with my work and I make sure that my job is done correctly. Other people there definitely don’t have that work ethic so you have to second check everyone’s work. for example, detailing, ordering parts, and make sure that it was done properly, service department also as far as appointments that are scheduled for pick up or delivery. Other departments drop the ball constantly. Commission scale isn’t great unless you’re making at least 12 or more unit sales in a 14 day period and you’re off 2 days per week. So technically you have 10 working days to make 12 or more sales to make 17% commission. Otherwise you get 12% of gross front end profit. On the youth units, the profit margin is so low you’re only making $50 on those units.  I personally love the job and helping people the downside is you’re always doing everyone else’s work and have to follow up behind everybody else, so it doesn’t make it worth it to me. Plus my commute is 1 hr, you’re working 10 hr days. And no weekends off. Plus being called multiple times on my days off over ridiculous things… Just not worth it for me personally. 

Joined the company knowing the reputation it has for poor quality work conditions and dishonest sales team. But I didn't believe all of it could be true. However, I have found out that what I have heard is the truth. As a technician you are the hardest working and most under paid staff there is. The company claims that the building is the most state of the art shop around. In actuality its just a concrete slab with four walls around it. That leaks when it rains and has no air conditioning in the shop area. Nearly all the shop supplied tools or either missing pieces, broken, or just plain missing. Of course there is no record either if the shop even had the tool to begin with. I have experienced multiple times that we run out of gas to fill sold bikes, by the way the company only buys 87 octane, we do not stock common service items for the bikes we sell. Such as air filters, oil filters and some times oil. On average I will spend about 3 hours a day either waiting for parts, looking for a bike myself because they choose not to hire enough lot techs for the size of the building or sometimes waiting around for work. They also refuse to invest any money into you. Whether that be with raises or manufacture training. On occasion I have seen the latter though. Benefits suck, no employee appreciation, and from what I have discussed with other techs we barely make 11% of the hourly rate the gouge our customers with.

I joined RumbleOn in August of this year on the talent acquisition team. I come from and HR background with an emphasis on recruiting and talent. This has been an incredible journey in just a few short months. I had the pleasure of visiting with all the other teams my first week and learned so much about the powersports industry and the level of pride I observed I have never seen in any other job. 
We have the best time in the office. RumbleOn goes above and beyond to make sure their employees are happy and well taken care of. We have super comfortable office, great snacks and drinks all day and our HR team plans fun activities all the time! 

Management at RumbleOn is on a whole other level. Our senior managers, VPs and directors are available and happy to provide input and insight whenever needed which is very helpful. Given my years of experience, I have never had a management team that is so accessible. We are all one team and we are working towards one goal! To say that I made the right choice is coming to RumbleOn is an understatement. I am beyond thrilled to be here to help drive the tech recruiting process and to help them bring in top talent to continue our work and grow this organization for years and years to come! Cheers!

I have been employed at Ridenow concord for almost a year now. The first 6 were under different management than the last two. Before the last few months I was treated fairly well and received most of what I was told. Hours were still bad and if you care any bit about your family I’d stay away. Anyways the past few weeks were nothing but me getting pulled into the office and getting told that I was slacking off or forgetting something that I was told to do which was alll a lie. I could tell from my first day with new management that they were trying to find a reason to fire me and it make me quit. Today (two days before Christmas) I got sent home because of my “lack of work ethic” and not performing task asked of me within 5 minutes. I told them that I was done taking that and that I was putting in my two week. My manager then told me not to worry about it and not to show up Tuesday for work. I politely asked to let me work out a two week and he said I wasn’t allowed back. I walked around the shop, shook everyone’s hand and told them it was a pleasure working with them and left. Moral of the story is that they could care less about anyone who doesn’t make them large amounts of money.

I work in the corporate office and I really enjoy the atmosphere. There are a lot of different personalities as with any company that you must learn. The managers are very supportive of your goals but very strict on the rules and policies. The paid time off is non-existent until you hit 1 year, which is unfortunate but as the company grows, they may be able to change it in the future. The workload is average, and I enjoy the changes Freedom is making to be a better company. I would recommend working for the company because it’s the perfect place to grow your skills with an abundance of support from your managers. They only want to ensure you are better than you were the day before. They are open and understanding to each person. There is a lot of room for internal growth if you are willing to work for it. It is not handed to you unless you prove you can do it. They prefer to promote from within, rather than bringing in outside candidates, that way the company can provide internal growth to all the employees and I strongly believe that is important for a company to recognize current employees before bringing in outside candidates.

RideNow Powersports. The business that will open a new store wanting it to be the biggest location in the state, but doesn’t even end up in the new building by the time it’s initially said the move would take place. And then there’s no date foretold. The place where you will be brought in with hopes of making more money and advancing. However you’ll work way more hours than a family owned dealership, and then get paid thousands less. They’ll tell you all day long you’re paid on a gross pay plan, but the only thing gross about it is what actually gets deposited in your account, because their idea of a gross pay plan is after all other bills are paid. That my friends is a NET pay plan. Sales and net pay plans don’t go well together. Let’s not even mention the hours. Powersports is supposed to be a fun industry, however I was stuck working there hours on end after close day in and day out like car dealership hours. Didn’t happen at the family owned dealership I worked at. Stay away from corporate entities. Go to a family owned dealership.

Top Job Titles	Average Salary
Technician 54 salaries reported	$23.44 per hour
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Service technician 76 salaries reported	$31.45 per hour
Internet sales 48 salaries reported	$56,563 per year
Service writer 14 salaries reported	$60,357 per year

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