Ridgeview Behavioral Health Services

What is the best part of working at the company?
One of the most rewarding parts of the role was building meaningful relationships with clients and collaborating with coworkers who genuinely cared about the population we served. The team-level relationships made the work feel purposeful and fulfilling despite challenges.


What is the most stressful part about working at the company?
Caseloads were consistently too high, which made it difficult to provide the level of care clients deserved and contributed significantly to employee burnout. Many of the performance metrics were unrealistic given staffing levels and workload, creating constant pressure without adequate resources or support. The role was also among the lowest paid in the area, which did not reflect the level of responsibility, workload, or emotional labor required

What is the work environment and culture like at the company?
There was little to no support from upper management, and concerns raised by staff were often ignored. Reports of workplace harassment and intimidation were not handled appropriately, and the lack of follow-up allowed issues to persist. As a result, unresolved workplace problems negatively impacted employee mental health and overall well-being.

Cons: Extremely low paying position.  No room for real advancement without a degree.  Pay is not currently competitive with fast food.  Raises are extremely low in this position, a little over a dime a year for the first few years.  Support is extremely limited.  Schedule ranges from "normal"(leaving on time) to punishing(being stuck for shifts).  Top heavy organization in regards to wages. 

Raises are a universal small percentage increase(historically 2-2.5%)to everyone which is fairly flattering to those in a livable wage position, but extremely abysmal for those who are not.  You can overachieve in your position but will not be rewarded anymore than someone who does not.

You can no longer afford to use benifets for healthcare in most circumstances. 

Pros: overtime is not currently being seen as a bad thing due to understaffing which keeps current employees present.  Working with clients directly is a reward, but is not a currency to combat the gas pump or inflation.  There is a certain camaraderie in the suffering, so for those that truly work well and value each others contributions, this can lead to strong working relationships.  Ive met and worked with more good than bad employees over the years.

Management could be more involved in the day-to-day, instead of handing those under them work, which maxes their caseloads while their own caseload remains light. For the amount of work, the pay could be a lot better.  Especially when in other areas of the state are getting paid $20+ an hour for the same work. Also supervisors telling employees to offer "incentives" to get clients to come back after they have been discharged from services is unethical and just asking for employees to get chewed out, which is unnecessary. I sincerely enjoyed working with everything that I had close, daily contact with and miss that camaraderie. Overall, this could be a great place to work if they treated their employees like they say during the interview process... like family.  Showing that they truly care about the employee.

A typical day at work was seeing or talking with people who are experiencing a mental health crisis. This at times was in the walk-in center, ED's, ICU's, jails, over the phone, telehealth, or in the community. I learned  a great deal every week and the company provided free access to Relias continuing education which was helpful to learning and maintaining CEU's. The hardest part of the job was dealing with difficult staff on the inpatient unit. At times on the weekend you were the only mobile crisis staff on call for five counties during your entire shift so it got very busy and stressful at times.

Upper management does not care about you. if you are advocating for clients in a way that they don't like or advocating for yourself and coworkers, they will do whatever they need to do to get you "in line". They prioritize having staff over having quality staff, even when serious concerns are raised about specific staff members, including safety concerns and judgment concerns re: clients. They want only easy clients and do not appreciate when you try to advocate for a client that is "difficult". 

There was compassion from the management staff on different issues, but ultimately the staff's hands were tied and unable to fix the problems.  There did not seem to be much support from upper management to protect the staff from outside entities when asked for support.  The heart of the company has appeared to change over the years, but many of the staff still adhere to the old genuine love and support that the previous administration once had.  The people were wonderful and the only complaint was the support from the upper management and their ability to hear the concerns from the staff.

The people are nice enough, but you are expected to do WAY more than one person should have to do with WAY less pay than you would get somewhere else. No one wants to be helpful, and even your closest “friends” will sell you out if given the opportunity. We never got to switch to “work from home” for Covid, and have been asked to keep exposing ourselves daily. If you get sick, you have to stay home until you are tested but you have to use your own personal time to cover the days if you want to get paid. 

What is the best part of working at the company?
Patient centered care. Family atmosphere. 

What is the most stressful part about working at the company?
Sometimes short staffed. The nature of mental health is a challenge .

What is the work environment and culture like at the company?
Wonderful atmosphere.  Caring staff and physicians. 

What is a typical day like for you at the company?
Lot's of time spent with one on one time with the patient was followed by medication passing and group therapy

Learned to effectively work with people of all personality types, patients and staff included. 
Learned and trained in CPI (Crisis Prevention Intervention) and in CPR/First Aid/ AED use for the last 11 years of employment.
Learned to effectively build and maintain charts during pressure and mentally stressful situations
Learned to keep composure during sentinel events and escalating situations

I like working here. You get a lot of opportunities to truly help clients. There is more focus on providing good care/doing the right thing than at many healthcare/social service agencies. Coworkers are nice. There is new management and things seem to be getting better all the time. 

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