operations associate

operations coordinator

laundry attendant

delivery driver

truck driver

Rinse, Inc.

I started working as a valet when I had no other employment and was able to move up into the warehouse within a couple of months and was very excited to start and grow with the company. Little did i know at the time that everything that was being told to me by city managers were lies.  

I was told that I would have 3 month reviews for my first year where there were promotions and raises at each level. I had my first 3 month review and was given a small raise and a promotion to a floor lead and had nothing else until my 1 year mark where I had to tell them that I was way overdue for a review of any kind.

From the start, there was little actual training and everyone had a different way to do different tasks. I decided to take it upon myself to help create a training manual or quick help guide since their "RinseWiki" had nothing for protocols even though management continuously told associates to consult the Wiki for advise. After management told me it was a good idea and backed it, they basically threw away my work until I went to quit when they decided it was a good idea to have this for associates and wanted the updated version.

The entire culture is based on "embracing change" which at Rinse, translates to "let us make these changes, not tell anyone about them, and then write up associates for not using the new process".  They work associates to the bone and "encourage" taking mental health days if needed but do not provide the benefits necessary to combat the level of stress that exists in this job that should be a simple task.

Most associates do not last past the 3 month mark before quitting from seeing through managements lies.  They keep promoting that they company is doing great and just needs that last bit of fundraising to be able to expand into new cities despite laying off over 2 dozen people (and forcing their tasks onto floor associates without additional compensation).

The city manager will frequently state that he is looking for people to take on extra tasks and prove that they are able to be promoted but then pass over them time and time again and wonder why they are no longer enthusiastic to be at work, even going as far as to make 3/4 year associates reapply for their own jobs.

While the people I worked with were ultimately great people, the job killed any enthusiasm I had there. This company is on its way out and I feel will be shut down completely within a year.  There is a lot to be said about "the customer is always right" but a company that caters to ONLY the customer and does not invest in its employees says a lot more.

The thing I don't like about that company that online is that you are going to earn $40 and more and that is not true, that misleading information. I worked for approximately more than a month and I was disappointed because the payment came out to you less than $18. sometimes and you also have to pick up dirty clothes and leave dirty clothes and there are times when there are several bags, there is nothing wrong with that, the thing is that there are times when there are big offices where you have to walk around waiting for people to open the door for you because they are It takes a long time and there are times to find the room, where the clothes people are, it takes up to 15 minutes inside a building and to park there are also times when there is no parking. You have to take into account that you have to do all this in record time. to be able to earn a little more per hour, but the payment does not depend on you, it depends on the tip that the clients give you. Some people may already have fixed routes because they have had more time working there. Perhaps these people earn a little more than you are starting

When I joined Rinse, the over-all climate in the office was jovial and very fun. 

For the first two months I had absolutely no issues with anyone as there were no problems in my average work day.

Two months in they laid off 22 people and put the fear of god in you if you worked overtime without permission.

My job "Bay Area Field Operations Associate" was to conduct mobile warehouse operations in redwood city and return at the end of the day to San Francisco. However, it was near impossible to be done with all the required tasks by 12:30 am as the amount of work required 10 hour days and was squeezed into 8 hour days.

I was told that only my direct supervisor could say if I was allowed to work over time, however there was a 7x7 manager that would routinely berate me remotely or while she was staying late and essentially force me to stay until 3am multiple times.

This company has major issues in management and they do not like when you provide feedback.

Rinse is a lively, dynamic company.
Everyone is passionate about what they do and always ready to lend a hand. 

The leadership team does an excellent job of keeping the communication flow steady. The founders host a quarterly company-wide meeting and present on the achievements and goals.

The onboarding process was smooth and comprehensive. I feel that my supervisor has equipped me with all the tools and knowledge I needed to succeed; performance reviews happen regularly, and they often lead to promotions and growth opportunities.

What is the best part of working at the company?
Honestly, if you show up and do the job they leave you alone, what more can you ask for?

What is the most stressful part about working at the company?
At times load-out times would come in a little late which could lead to dealing with traffic. 

What is the work environment and culture like at the company?
Comfortable and relaxed. Everyone was friendly and helpful, as long as the job got done there were no issues. 

What is a typical day like for you at the company?
Drive in, Converse while I pick up the orders and bags, load up head into the city, do the route with minimal supervision, and input the way I like it.

i was hired as a valet when i needed the money.  However my time here did not last very long.  The job is pretty simple you come in at 7pm, scan your laundry bags wash & fold, dry cleaning. you are assigned a route in a specific neighborhood in the city where you deliver, collect & scan laundry.  You come back & load out no later than 10:30pm.  Unfortunately i made the mistake where i mismatched some bags & delivered to the wrong person along the route twice in a week.  Management took notice of this & held it against me very seriously.  i was then put on a final warning & removed from the schedule.  Consequently i was no longer requested for anymore shifts and was let go.

Rinse has a solid service concept BUT the execution needs improvement. Drivers often feel unheard with little follow-up on reported issues, SUPER WEAK tipping flow and compensation that relies too heavily on minimum wage despite high living costs in the bay. On top of that, ongoing app instability, routing errors and workflow glitches slow down daily operations. Addressing communication, pay structure and technology reliability would make a big difference

If you do East bay route It’s common to drive 50+ miles taking care more than 15 clients for $5 in tips while handling heavy bags that’s a joke! 

Btw no real benefits or vacation time

I think this company is a great one to work for. Flexible scheduling choose your own hours you're your almost your own boss basically but you're a W-2 employee which is super beneficial. Communication is key when working for Rinse, it's very easy to get the support you need from your team when you are out in the field. They pay is great, considering how short the shifts are when your valet. The only con I see is the heavy lifting of the laundry bags. If lifting 50 pounds or more is too much for you to handle I recommend applying for a position a little bit higher up in ranks; these laundry bags are no joke. But it comes with the territory.

Rinse has been my favorite job I've held so far in a 10 year career. My boss is awesome and so is the rest of the leadership team - everyone cares about the work and about each other. The expectations are certainly high and the work is fast-paced and an ambiguous environment, but if you like start-ups this is a great place to be. I really feel the leadership team lives and breathes the core values. You don't find that often. 

All the growing pains from their business being a startup were quite literally pushed onto the Customer Care team to cope with, even though we were not given many resources to do so nor were we informed of many changes to workflow until after the were rolled out. This often left us in a lurch with escalated customers. Also, non-customer service oriented duties such as Human Resources requests were routinely delegated to Customer Care agents, instead of their very much existent Human Resources department. 

Top Job Titles	Average Salary
Operations associate 4 salaries reported	$20.69 per hour
Operations coordinator 7 salaries reported	$21.61 per hour
Laundry attendant 1 salary reported	$16.00 per hour
Delivery driver 1 salary reported	$23.00 per hour
Truck driver 2 salaries reported	$24.00 per hour

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