fiber technician

maintenance technician

field service technician

inventory specialist

office administrator

Ripple Fiber

What is the best part of working at the company?
Pay was pretty good but they start newer guys out with way less experience at a higher rate. Free insurance that’s decent. 

What is the most stressful part about working at the company?
You work at least 100+ hrs as a Tech which is nice for OT but, you constantly get more and more work thrown on you and when asked for a raise, they lie about it and keep putting it off until you get so frustrated, you don’t care anymore. You basically live out of your work truck… they want Techs that will literally keep their heads down, don’t question anything, shut up and do the work without a raise or any kind of substituted compensation for working as hard as they want you to. 

What is the work environment and culture like at the company?
Was great at first! But as the company grew more, that focus changed to, “shut up, get it done and you had better be glad to be here.” Very disrespectful, they talk bad about all their Techs behind their backs on the many conference calls they take throughout the day for almost NO reason other than to justify their jobs as supervisors or managers. They mess your pay up about once a month and when HR is brought into the equation, they argue and treat you like you’re a crook whether it be with pay or insurance renewals. Whenever you bring up an idea that could smooth the workflow out, they treat you like a dog and make it a very hostile work environment on top of the long hours, weather, dealing with customers and contractors. A lot of the time you have an issue, they either don’t care or forget about it until their hand is in the fire and it gets brought up again and they come back to you asking why X or Y didn’t get done and even though, you brought it up… it’s your fault for their shortcomings. 

What is a typical day like for you at the company?
Toxic, hazardous with long hours and no cares given unless they’re trying to throw you under the bus for something they previously did.

Meetings are a big part of the day. They ask that you spend hours in the field but require you to be present in multiple meetings daily. I learned that this company does not care about its employees. Management is by far the worst I have worked with. I would suggest looking for another company that will treat you with respect and nit lie to you about literally everything just to get what they want. The best thing this company offers is free medical and other than that literally everything else is well below poor at best. 

Typical work day consists of picking up material once a week, meetings, working on out of service tickets / installs / 150ft or less drop buries / and troubleshooting complex issues. Occasional on call is rotational. 

Management is excellent and is willing to solve complex issue with you and will always have your back. 

Customer oos same day tickets can make you work till 9-11pm past the typical time  of 5pm. Corporate offers no value to its techs causing a lack of promotions / growth in the company. 

Great company to get your foot in the door to learn complex troubleshooting opportunities with friendly team/ management, however corporate leadership doesn’t value skilled techs. 

There are some great people that you get to work with, but the culture is questionable. Senior leadership doesn’t do much to engage with lower level employees. Lots of favoritism in certain departments and promotions are handed out to people who lack accountability. Poor communication as it relates to organization changes, process changes, or general leadership direction. Bonus is very slim due to extremely high KPI targets. No programs to coach, mentor, or provide feedback to employees on how to advance their career. Maternity & paternity leave are only a week and then mothers have to take short term disability at 60% pay. 

Positives are good health insurance (monthly premium fully covered), good outlook and growth (backed by private equity and have been acquiring other companies), some very smart people who are hard workers. 

A decent job for young adults entering the workforce, and seasoned Sales professionals. 
A tough job for people who aren't big communicators.  
You're given neighborhoods to door knock for months looping the same area. 
Easiest when the service is new or the only Fiber Optic internet in the area, but takes a real sales person to work the saturated areas. 

Company is sold rotten by upper management. You would think that somebody has sabotage in the company never seen anything like it. higher up management totally mismanage is the company not even worth working here for the pay too much stress nothing is ever done correctly. 

Great people within the company. Upper management and executives have so little respect or care for subordinates it’s borderline Sociopathic. Company lacks direction but has some fantastic people in middle and lower positions that keep this company afloat

The employees who worked there were wonderful and individual departments supported each other well, but the company structure as a whole was sorely lacking. There were glaring issues discussed frequently that were never addressed.

This company does not care about your well-being. They also won’t tell you in the interviews that being on call is required. They will work you like a dog with no support. I highly don’t recommend working for this company.

No communication. No growth. Most likely won’t get a raise if so it will be smaller. Some managers will treat you like you are dumb and that they are better then everyone else. False promises. Shameless company. 

Top Job Titles	Average Salary
Fiber technician 37 salaries reported	$21.73 per hour
Maintenance technician 32 salaries reported	$32.80 per hour
Field service technician 20 salaries reported	$23.25 per hour
Inventory specialist 11 salaries reported	$22.32 per hour
Office administrator 12 salaries reported	$47,917 per year

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