network support specialist

network engineer

pmo manager

network architect

Ritter-Communications

Ritter Communications is definitely a company that cares about its employees and offers chances to advance in the company. Communication in your department is key but with other departments, it tends to be a bit messy. Management makes a lot of changes to keep up with industry standard, which isn't bad, but has caused a lot of stress within the current department and they aren't willing to listen to their employees about concerns or general worries. You're easily replaceable here and they give off that atmosphere, unfortunately. But as long as you do the job well and don't vocally question management, you're set. 

Pay is great given industry standards around the NEA area. There's nothing in my area that pays equal to Ritter. Benefits are great with health insurance and a good 401K. 

Scheduling issues due to being slightly understaffed however that means overtime is available. 

Network infrastructure is outdated and without fixing current issues, Ritter is expanding into other areas while seemingly leaving the current areas without a resolve for existing problems. Outages are frequent due to issues on the Network.

Great coworkers, pay, and good health benefits and pension plan.
PTO is not as great starting out.
Most rolls have a laid back approach to time and let you leave early or occasionally to go to family functions and for special things.
The company seems concerned with how employees feel and are working to help, however they don't take advice very well and there aren't many ways to submit suggestions.

Cons are that there isn't much room for advancement in most rolls.
Raises can stagnate pretty quickly it seems, so pay starts pretty high, but doesn't grow much.
The laid back approach can lead to problems with organization and leadership as well as confusion and issues when it comes to execution of plans and changes.
Occasional work related stress in most rolls.
High turnover in some rolls.

Ritter Communications of Jonesboro, AR is a wonderful place for employment. I had the pleasure of working with an amazing group of individuals that made the job fun, exciting, and educational. The training provided was top notch and I enjoyed participating in the many opportunities that the company offered which contributed to my workforce education. The coworkers I had the pleasure to work with were professional and kind. They made me feel welcome from day one. The hardest part of the job for me was having to leave when my contract expired. I looked forward to my daily work activities and being able to spend my time with people who were so great to me. Being included in such an amazing team was the most enjoyable part of my job.

Initially, working here was quite easy and low stress. The work was fairly easy if you understood the basics of the services offered. A reorganization made sweeping changes to our department with a swath of new responsibilities that were uncompensated. Seniority ruled when it came to promotion and role changes could only occur after a full year in a position, not taking into account any time spent as a contractor. Communication between departments was heavily limited to the point that it affected operations and customer satisfaction. As morale in the dept worsened, management stood idle. 

You have to be self motivated to get out there and get your daily jobs completed cause you are basically on your own as a I@R tech covering A large service area on your own with very little training upon hire. When you replace everything from tap to modem and customer is still having issues with speeds or lagging it becomes a begging game to get maintenance to correct hardline issues. Very high turn over with I@R techs due to constant blame placed on them being they are the only ritter employee 99% of customers ever see.

Overall, the work there is easy enough that anyone with or without a tech background can accomplish. A majority of the work at Help Desk is walking customers through basic steps of troubleshooting. Powering devices off and back on, checking remote batteries, and checking cabling. The customers will beat you down on a regular basis, though. They are some of the rudest  and most inconsiderate people. It becomes emotionally draining after getting an entire day of angry customers, because they can't see their favorite TV station for 5 minutes out of the day.

The training is minimal and when you do start a route, they load you down so heavy, you're lucky to get off before dark. My manager doesn't support me when I make a mistake, I just get told that I am close to being fired. 

The only good thing I can say about this company is the pay is reasonable and benefits are good. All the pay in the world doesn't matter much if you're working from daylight to dark and never get to spend time with your family 

Ritter Communications is a great place to get your foot in the door for college graduates but it is not for everyone. You must be able to multitask well. Mostly what I have learned there came from learning their material and applications rather what college taught me.

The only hard part of the job is to not gain weight.  I mean this company treated me very well. I was able to learn and advance my knowlege in customer service, technology, and patience. If you want to start your career as a Helpdesk/Support Technician, this is the place to be.

What is the best part of working at the company?
It’s like working as a family 

What is the most stressful part about working at the company?
Early hours no stress issues  

What is the work environment and culture like at the company?
Goal oriented.  Bosses are eager for you to succeed 

What is a typical day like for you at the company?
Splicing fiber on service orders

Top Job Titles	Average Salary
Network support specialist 4 salaries reported	$18.20 per hour
Network engineer 3 salaries reported	$76,667 per year
Pmo manager 2 salaries reported	$105,000 per year
Network architect 1 salary reported	$129,420 per year

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