customer service representative

order picker

temperature screener

registered nurse

housekeeper

RiverWoods Behavioral Health System

I worked 7pm-7am shifts from Thursday-Saturday.  Some nights were fine while others were nightmarish.  The company doesn't pay shift differential nor do they match 401k if you opted to open one.  Comparatively to other facilities, most of the employees are underpaid and overworked, which leads to stressful situations.  They also promised me licensure supervision for an LAPC but there was nothing in place for that to occur.  After a four month stint there, my physical and mental health was impacted and I found myself unable to continue working that job.  Admissions mostly had good employees that stuck together and there were some good nurses and techs in the facility.  That said, if you ever intend to work there, be prepared to fight an uphill battle with corporate expectations, nurses that are reluctant to work with you to transfer patients to their units and incoming patients themselves.

Don’t do it. I was so proud to work here at first and then reality set in. I would say that if you have a better opportunity somewhere else, please go there, even if that company is offering less. Not only is the management horrible, but you will not be compensated like you should be for the work you do, no matter how good or hard of a worker you are. All they care about is metrics and patient census. As long as you get them patients, they could care less about your work ethic. You will be over worked and under paid. Management is untrustworthy and unreliable. There is zero support. People quitting left and right. Depending on where you work, employees are often rude and rushed. The rules/pay/requirements change monthly. If you’re looking to get experience and just want to get your foot in the door, this would be a good place to start, but not stay, but please do your research. 

Work was rewarding, enjoyed most of my coworkers and staff. However the hospital was in the middle of a huge transition.

Currently I would not recommend it to anyone however I do believe the new leadership staff is in the process of making the needed changes.

Hardest part of working there was managing the chaos without support or validation of its existence.

Most enjoyable part was helping the population there and being with staff members who were the only form of support available.

Strong potential however more progress needs to be made before I recommend this employer to anyone. I do believe that in the near future this will be a promising place to work.

It's a great company to work for. However, I was underpaid. They offer more money to candidates that are coming in, than they do employees that are being promoted into higher paying positions. The leadership team was great to work with. However, the CEO was not my favorite and made some decisions that were questionable and he also lied on me. It took over 6 weeks for my pay raise to be added into the system!!! I've worked in more stressful environments than at Riverwoods. 

The support from corporate was phenomenal and they had great people working in corporate Risk Management and Compliance. The HR manager at the time was great and supportive of the staff. Overall, I would go back to work for this hospital, due to having changed their CEO and the employees were really great to work with.

What is the best part of working at the company?
The employees. It's a more laid back environment than a large hospital.

What is the most stressful part about working at the company?
No security. There are units that house severely psychotic patients who are "loose" all day on the unit. These patients fight and attack other patients and staff multiple times a day, often seriously injuring us. There is also a unit that houses kids. These children are very violent as well. 

What is the work environment and culture like at the company?
The environment right now is bad. Morale is way down, staff is calling off daily, others are resigning.

What is a typical day like for you at the company?
Keeping my eyes on the patients while trying to chart. My day is focused on not being attacked.

I usually started my day off doing about 2-4 psychosocial assessments on new patients. After I submitted those and got approval, I would work on the unit helping file papers, schedule patient discharges or follow-ups, family meetings, treatment team meetings, chart reviews, and then would end my day leading group meetings. I learned how to adjust to a fast-paced environment and how to work well with others, as we all had to contribute to making the hospital run smoothly.The hardest part of job was learning time-management skills and becoming confident leading therapy groups. The most enjoyable part was interacting with the doctors and staff and also seeing patients become healthy after their stay.

Poor Management, Low Pay, Stressful, Unrealistic Expectations. More concerned about money than staff and patient care. The hours were long, pay was low, not enough staff, unorganized, no set policies and procedures. I learn how to make use of my time and to cover my self because of poor management and accountability. The most enjoyable part of the job was working with patients and the good people you worked with on a daily basis. The company was constantly increasing duties but were reluctant to pay overtime. I would not recommend this company to work for or for good patient care unless the company is totally reorganized.

Staff are paid less than Mcdonald's staff for sure, while a college degree is required.  The work is stressful and dangerous!  Imagine all types of mental health issues, 20 men on one unit, with one, yes, I said one, staff to manage all their needs! and one nurse for all those needs.  Forced 12 hour shifts, which is outrageous for families," too bad" is the managements attitude.  Speaking of management! 4 CEO's in 4 years, DON is aloof, rude, stern, never helps, no clear policies, so one has to "fly by the seat of their pants", (means do whatever to get through the shift).  Enough said, the hourly staff are marvelous people, as are the therapists, turnover is unbelievable!

A typical day at Riverwoods is very eventful, fast-paced and hectic. Working in mental health there's always something new to learn. As with any employer, there's always room for improvement with management. Most of the co-workers are very pleasant and willing to help you with whatever you need. The hardest part of my job is that depending on the amount of patients, the workload can be overwhelming. The most enjoyable part of my job is when you know you've been of service to someone and really made a difference in their life.

The company offers no room for advancement or promotion. They do not invest in staff training/development despite what they claim to do on paper or when Joint Commission visits. Because staff isn’t constantly evolving the quality of care is not improving. Patient will not receive quality of care from interventions like medication management, therapeutic setting (individual or group session), otclinically.

Top Job Titles	Average Salary
Customer service representative 10 salaries reported	$37.50 per hour
Order picker 9 salaries reported	$29.50 per hour
Temperature screener 8 salaries reported	$26.50 per hour
Registered nurse 1 salary reported	$22.50 per hour
Housekeeper 1 salary reported	$12.50 per hour

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