pool technician

maintenance technician

customer service representative

design consultant

front desk receptionist

Riverbend Sandler Pools

My experience working at Riverbend Sandler Pools in Plano, Texas was incredibly disappointing. The work environment was unprofessional and lacked proper management. Communication was often unclear, and important information was frequently withheld or miscommunicated. Additionally, there was a noticeable lack of respect and support from management towards employees, making it difficult to feel motivated and valued. Upper management also had a clique that felt like a "mean girls" group, creating a toxic environment that made it difficult for other employees to feel welcome or supported.

Overall, my time at Riverbend Sandler Pools was a negative experience, and I would not recommend it to others seeking employment.



I worked there for a year. It was a good work experience in general with some downfalls. They work in a very organized manner but tends too much to the corporate side, very picky on some silly stuff with some level of over reaction. We are on the weather all day every day and there is an push to show off labor regardless of the results. What it feels like is they don't care much about us or side too much with the customers not having our backs most of the time. Problems with customers or customer animals are frequently ignored. The crew manager is the only one putting out work that is noticeable the rest HR, CEO, etc... are dysfunctional as it can get and spend their time causing problems by being too spoiled. CEO lied about pay on interview and wasn't only with me

They have good customer service, but the bottom line is the most important for them and they unfortunately push you to sell un-neccesary items to make that bottom line bigger on each customer. Management will creep you on whatever social media or other internet pages they can find you on.. they did this with all employees as far as I could tell. The owner showed up with a brand new $350,000 Bentley shortly before giving everyone a $50 Target gift card as a Christmas bonus. This in itself should show you how employees are regarded in their grand plan to make that bottom line bigger.

What is the best part of working at the company?
Great company to work for i put 5 1/2 years there amd hand down best company i have worked for thus far. 

What is the most stressful part about working at the company?
No stress was the best part do your job and you will have no stress 

What is the work environment and culture like at the company?
Great work environment and culture is diverse everyone gets along really well family 1st.

What is a typical day like for you at the company?
No stess show up do my job no micro manegment go home wake up do it again. If i ever move back to texas i will definently work for them again.

Every week there are pay issues.
They do taxes incorrectly so most employee owe each year.
Management is unprofessional and immature.
Personally, It's never been so hard to work for a company. I continuously have to look the other way and allow mistakes I typically wouldn't from such a big company.
No respect for employees or their home lives.
If I can say anything, DONT WORK HERE.

The company was recently purchased by an investment firm.  New people put into place.
The company culture was never employee friendly before the buy out.  Hopefully this will change.  For now the culture is lacking. The pay is low, there is not a chance for advancement and definitely not a place that will invest in its current talent.  There are some very nice coworkers but far more nasty ones.  It seems the longer the employee has been here the meaner they are to others. The office is very clicky, with managers participating, which only contributes to stagnant culture. 

An  average  day is  Get  your  schedule  from  the  Manager  or Driver.  Load  your  Truck  for  the  Day.  You  have  to Clean, Test  ph balance  of  Water  ,  communicate  to  the  Customer  and maintain Pool equipment.  At  the  end  of  the  day,  you  enter  data  in  a computer  for  a Customer  Log.   

This  Company  has  been  the Leader  for  almost  30  years  and  they  are  Detailed  oriented.  

There  didn't  seem  to  be  much  focus on Job  Culture  nor a  Group Cohesiveness.

Arrive around 7:30AM, then I answer follow-up emails from the late evening prior. At that time, I take incoming questions and concerns from the staff and all technicians and management which occurs throughout the day. I enjoy the executive leadership and their ability to motivate and allow each member to grow.

laid back, most of the time it was easy, fast paced. Loved working there. They pay was not enough for a single person to live on. There were hectic times for work, but that is with most jobs. There were some backstabbing that went on, but lots of females in the company so that is to be expected i guess. Most of the time, it was a great place to work. Shelby Ternan was truly the best boss you could have.

The core values at RBS promote a culture where we treat each other with mutual trust and respect.  I witnessed the family culture since my first interview and beyond.  We have a team of passionate individuals that make a difference in each other's lives as well as our customers lives.  It's wonderful to work alongside an amazing team!

Top Job Titles	Average Salary
Pool technician 13 salaries reported	$54,038 per year
Maintenance technician 4 salaries reported	$54,375 per year
Customer service representative 2 salaries reported	$19.00 per hour
Design consultant 1 salary reported	$162,500 per year
Front desk receptionist 7 salaries reported	$19.00 per hour

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