pharmacy technician

senior software engineer

fulfillment associate

operations manager

warehouse associate

It took me a couple months to write this because for me, separation from Ro wasn't easy. To start, the pay is decent for email/chat work and the job itself is very fulfilling. I loved the job, and was excited to work there for as long as possible. Training was self-led which I enjoyed, and with my previous experience in healthcare it was a smooth transition into my new role. I did go into the position fully aware that it was temporary-to-permanent on the condition that you graduate training. What they fail to inform their new employees is that most of the time there isn't work to do, which makes it impossible for you to reach their performance expectations. Additionally, a weekly 1-1 is held with a team lead to discuss stats and where improvement is needed because they don't make statistics available to employees. My team lead never told me that I wasn't meeting expectations. Each meeting I was told to keep trying, as more work would likely come through. I worked 1 final week that was past the 3 month period, where I worked hard to try and meet expectations and I actually did because of a sudden influx of work. Only, that final week was not accounted for and I was let go. I asked if I could be given a verbal/written warning, if the previous week of statistics could be considered, but this was ignored and they were firm in ending my position at Ro. I asked if I could ever reapply and I was told that I could, but not for the same position. I'm still really dissatisfied with the outcome and I think the company should improve team lead support and reconsider the separation method.

While the management on the Care Team is great, the company as a whole prioritizes growth over employee happiness. With the recent launch of the RoBody program, the Care Team, who fields all customer questions/inquiries, has been absolutely swamped. There is no support from upper company leadership who continues to push and advertise the program even though members are complaining about the process daily. It takes weeks to get prior auth approval, sometimes months, and they continue to push the agenda even though the experience is terrible for both the employees and members. 

Top Job Titles	Average Salary
Pharmacy technician 9 salaries reported	$26.65 per hour
Senior software engineer 8 salaries reported	$200,169 per year
Fulfillment associate 6 salaries reported	$26.72 per hour
Operations manager 3 salaries reported	$131,333 per year
Warehouse associate 2 salaries reported	$19.00 per hour

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