software engineer

independent contractor

delivery driver

Roadie

Offers the freedom to choose when and where to pick up packages at different sites around town, delivered mostly to people's homes within the area. Much of the information is provided before you even choose to commit to do the delivery including the distance to travel the amount of the job payment (pre-tip), then using GPS technology, find your way to the customer's home where you unload packages according to their specific directions (if any),  Most people choose the "contactless" option during the pandemic. Therefore,  rarely ever meet the customers...as you ring the doorbell (or knock on the door) is your last step,  just after taking the final picture as "proof of delivery" and then submit the data with "completed  delivery" selection.  Poof!! Then you're back in your vehicle driving away with maybe a wave to the customer who may have been watching you or not. Roadie then processes your payment and ads on any additional tip income from the customer and/or store/vendor! Tips can be added into your payment as late as 72 hours later.   Recently allowing instant pay (more like "end of day pay, if you consider instant pay like uber and Lyft do?).
Overall this company is growing and changing rapidly, I see it exploding during the next few years as service becomes more delivery oriented and if people like the service and wanted to continue they must prove it by tipping, which is so easy to do using the app. 
It's a measurement tool of feedback for the delivery person and their superiors as to how well or not a type of job you completed for their company and their customers, as well as for the delivery person themselves to know how well they're doing at their job? When you see that your tip income mostly equals the job income you know you must be doing something right!!? I would like to see the instant pay option happen a little more instantly in the future as well as more deliveries released per square mile. Word is spreading there are a lot of roadie workers now, More than ever, and to the delivery person... these new delivery personnel are your competition! As well as your peers! 

First of all, there is delivery work all day long from different retailers. I love that I can claim deliveries on my own schedule. Now, the trouble I have is the delivery type. So let me explain. I can claim quick and easy small deliveries throughout the day that pay several dollars each, but if I only chose these all day, after fuel expenses and my time spent driving to the store and the customer's home and back to my starting location, I would only actually make about 2 to 3 dollars per delivery. So, I would need to claim some of the larger deliveries to actually make somewhat of a decent profit for the day. This is really where the problem lies, because I suspect that retailers only choose their favorite delivery drivers (the hook up). I have seen large high paying deliveries pop up on the list, and they disappear almost immediately. If I get a notification on the app, then it is already too late for that large delivery. It's pointless to send the notification. There is one particular auto parts store that deals with large truck parts. They have high paying deliveries all day long. In 2 months of me trying, I have only been chosen to deliver 2 orders. That's insane! I try several times every single day to claim jobs but am notified my offer was not selected. So, in 2 months' time, trying about 5 times a day to deliver for them, Monday through Friday, in about 200 attempts to deliver for them I have been chosen only twice. Insane! And this goes for other large stores. It is very very rare that I can get a large delivery. This seems suspicious to me. I once asked Walmart how the drivers are chosen, and they did state they choose who delivers the order. So for all these other large stores who's orders I rarely get, this confirms my suspicions. And...the app. I can never see any new orders while I am on a delivery. So, I can't claim anything new until I finish my current delivery. But of course, I get the notifications lol which don't do me any good. I talked to technical support; they told me there is nothing wrong with the app. The feature where the app looks for more deliveries while you are on a current run then is pointless having it on. Moral of the story, then depend on just one delivery app. I run 4 delivery apps to put food on my table.

Roadie has refused to make a payment for a gig I did almost one month ago. Every time I asked to be paid there has been some kind of excuse or delay to why they're not paying me, here are examples of what they said:

1-You gave us the wrong routing number to your bank. 
(False claim. They would not accept the routing number on my checks and instead accepted the routing number from my online banking. 

2-You didn't tell us that you verified your bank account.
(No other organization asks their contractors or employees to let them know once they've verified their banking. This is automated. It is also is the responsibility of the organization to stay on top of that so they can pay their people).

3-It takes 4-6 business days to see it in your bank account, depending on your bank. 
(please note that also no other organization that paid me in the same manner took more than 1 or 2 days to the same bank).

4-We cannot make an immediate deposit into your bank because we are a small organization and a start-up.
(beyond absurd to make that claim. Anyone can request to make an immediate transfer to someone's bank account. Ask any bank!) 

I was fed up with their excuses and the last email conversation with Roadie staff  I demanded that they make an IMMEDIATE deposit so I can have it in my bank account the same day, which was today. They ignored the message and did not make the deposit. 

Stay away from this company if you don't want to be scammed or work for free. 

You've been warned!

1. Customer Support is close to non-existence. Only available after the hours and not when you have a problem during delivery.
2. Your account can be locked for anything. Just because somebody called/emailed and complained. The company is NEVER on the driver side.
3. You might have to drive for more then a half an hour and then lose another half an hour, only to learn that the Gig is canceled by the sender or the item is out of stock (home Depot) and all what you get as a reimbursement for your time and gas is $8
4. Picking a Gig from Home Depot stores in California is a pain... Most of Home Depot employees have no idea on how to process your Roadie pick-up. It takes anywhere from 30 minutes to more then an hour to complete pick up. So what are you going to be making per hour???
5. SF Bay Area bridge tolls are impossible to get reimbursement for, because Roadie require a picture of the paper receipt or a FastTrack statement. Submitted statement many times and NEVER got reimbursement.
6. Despite ALL of your possible efforts, do not expect getting tips.
7. The mobile app is so buggy and poorly developed, it's a shame. The worst is that they do not fix reported critical bugs/problems
8. Payments for your completed gigs are made to you bank account 3-5 days latter and it's very hard to keep track off. If you're driving full time, it's very hard to be sure that you got paid for everything...

What is the best part of working at the company?
The best part of working for Roadie is the flexibility in choosing a gig, the order in which you deliver the gig, and the ability to take a break for family needs if necessary.

What is the most stressful part about working at the company?
The most stressful part has been the lack of communication from the warehouse employees during holidays. The app tells us to pick up the packages by a certain time, but if the packages aren't ready, the warehouse employees don't communicate and this causes a bottleneck. What adds insult to injury, is if you call dispatch and ask what's going on, they will inquire and then get back on the phone with you and tell you they are removing you from the gig because you have been waiting too long. They don't even ask you if you want to continue waiting. They simply remove you, which isn't fair.

What is the work environment and culture like at the company?
As a courier, I am not in an environment that is always stressful. So, my experience overall has been positive with a few exceptions.

What is a typical day like for you at the company?
A typical day starts by looking at the app in the morning to see what gigs are available. Roadie delivers for UPS, USPS, Walmart, Home Depot, Best Buy, Tractor Supply, etc, so the variety of options is different everyday.

On at least HALF the gigs I submitted offers for I waited over an hour, up to 2 hours, and then the offers got REJECTED. Imagine getting to the store before the “Pickup Time” and waiting for hours only to get rejected. 

Customer service is NON-EXISTENT. Theres only a “chat” feature for it (no phone number). They put your chat in a queue (waiting list) and you have to NOT LEAVE THE APP (to do anything else in your phone) and NOT block your screen- because if you do, they end your chat queue without any notification and you’ll have to request another customer service chat and wait at the end of the queue all over again.

If you have the patience (and your phone’s charged enough to leave your screen on for at least an hour) to wait for them to get to you, they are not helpful at all! All they do is feed you automated responses, avoiding & ignoring your concerns. Then they’ll ask if you need any more assistance… if at that point you say yes and tell them your concern, they will leave the chat on you and leave you without answers. 

DON’T WASTE YOUR TIME. Most of the gigs are LOW-BALL OFFERS anyway in terms of mileage, not to mention it taking 1-2 hours to even perform the low-ball gig. 

You’ve been warned.

I have been driving with Toadie for about 4 months now. I’m here to say that I am VERY disappointed in this company. You all have TERRIBLE customer service for drivers. Your response time to situations is ridiculous and you all don’t do anything that will help the driver feel secure with their job. As a driver, I feel like we should be getting paid way more than what you all offer, especially if us as drivers are using our own vehicles. I mean we are putting mileage on our cars. You all don’t provide any type of incentives. No percentage of oil changes, tires etc. The ones that you do provide for tires are no where near the delivery areas. On top of that, if a driver was to make a mistake on a route, you all just automatically lock someone’s account without even notifying them the reason why! No call, No text, No email. The worst part about it, that you have to wait for an email to have some type of communication. Locking an account without notifying the driver is ridiculous! Especially if this is an app that a driver may use full time, 7 days a week, that’s interfering with people livelihoods. AS A DELIVERY COMPANY, YOU ALL NEED TO DO BETTER. JUST LIKE HOW YOU WANT US DRIVERS TO MAKE SURE WE GET THE CUSTOMER THEIR PACKAGE, WE SHOULD BE GETTING PAID MORE, MORE INCENTIVES,  AND BETTER COMMUNICATION!!!! 

Still no parking ticket reimbursement and it's been almost 2 weeks! Tell me please, how long do you work for free? Every time you message me, you are getting paid. Are you going to pay me for the hours I have had to spend in contacting roadie via phone, chat and email over this matter??? There should be zero reason that when an expense is submitted WITH the completed gig that the expense is not paid at the same time... Unless it is your goal for people to forget or not pay attention to their pay and you just keep the money. After coming into contact with several other Roadie drivers, the consensus has been that Roadie is going downhill dramatically. The compensation for gigs does not reflect the extreme gas inflation and it is becoming very difficult to actually make any money at all. Then talk about getting ahold of anyone there, especially when you need immediate assistance... Ha, what a joke! I don't think I have ever waited less than 20 minutes for someone to answer (again, making me work for free because of the stupid timer that doesn't allow you to move on. I don't get paid to sit and pick my nose for 15 minutes sitting in my car because I can't cancel it online or reach customer service). Time to get it together, Roadie!

This is a great concept but drivers are definitely taken advantaged of.  Compensation is poor, communication is severely lacking when attempting to reach driver customer support.

Driver are given standard canned answers when gigs are incorrectly posted, cancelled, or problematic.  There is no resolution except instructed to call with problems or concerns, then giving low ball compensation for time, gas, loss of pay and opportunity to bid other jobs, in other words, company error.  

Driver are expected to resolve problems on their on.  Additionally, not only are drivers expected to pick up and deliver orders/products but when problems arise, we're advised by CS to take on responsibilities of a coordinator by calling vendor and customer to verify job, inventory, availability, actual weight and dimensions of items jobs.

Customer service for drivers is severely lacking

I’ve been working for Roadie for since February 2023 and I can say that I prefer Uber over it. Every time I finished a delivery & my pay loaded up into the app, I couldn’t cash it out and I ALWAYS had to call management to ask for my pay. The service number to reach them is always sketchy because when calling them or texting them in a live chat, they wouldn't respond right away, they’d respond like 8 hours or even a day later. It was just very unprofessional on the company. But what I do like is they pay on the app which is minimum $8-52. The range is amazing because it is very frequent on the app and the distant between the store and customer is typically a small mile range. Also another downside to Roadie, is definitely the communication between the customer and I, for some reason, every time I call or text the customer to update them, it goes to voicemail with EVERY customer. I’ve had to apologize and explain to several customers that there’s something writ with Roadie’s line of communication, especially there employee service line.

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$125,667 per year
Independent contractor 1 salary reported	$30,000 per year
Delivery driver 1 salary reported	$22.50 per hour

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