sales professional

floor manager

guest service agent

general manager

sales associate

Robbins Brothers

Very little room for growth, small mom and pop company with managers that have been at same locations, same titles for many years. Great company values and gained a lot of education in the jewelry industry. Company is just really out dated and not current with the times. They say they lead in commission pay which is great, but very little salary and get overworked working 55 plus hours weekly even when store is slow and it is not necessary. When you take into account the number of hours worked to what you are being paid with salary and commission it is well bellow industry. You are expected to "brainstorm" every single customer interaction at least 3 times while with customers and if the sale is going no where you have to hand it off to another employee usually the lead manager who is just waiting to steal your sale. Getting the sale is the #1 priority if it is not made and you did not hand it off to someone else it leads to a coaching discussion. Customers get confused and think you no longer want to help them or are smart and realize the second associate is trying to close them and make a sale. The whole selling method is stressful and leaves employees feeling inadequate or like managers do not trust their abilities. Employee morale in the stores are very low no matter what store you visit.

A typical day consists of building and maintaining customer relationships that will last. This compnay as shown me the most optimal set of time management and organizational skills in gathering my own guests information and data and building my own database around that. Management is somewhat supportive, however, none have a managment background (they come from sales) which is where much improvement could be made through simple training. The environment is fast paced and upbeat which is upheld by wonderful co-workers. The company sponsors activities such as picnics, bowling, and formal annual dinners to keep moral high and participation is always high. I enjoy everyone I work with as well as the education this job has given me in this industry. My only reservation is that my passion is in community involvement. I am extremely passionate about volunteering for multiple organizations and feel that there is little to no community outreach in the culture of this company.

I honestly cannot say enough wonderful things about working for Robbins Brothers in the Dallas store.  Management is beyond supportive and truly cares about all the employees here.  I have worked for other jewelry companies in the past and was used to being just an employee number.  Here, I have a name and I am very proud to work for this company.  I have been a sales Consultant here for almost 7 years now, and I truly wish I would have found my work home with Robbins Brothers many years before that.

You are paid for the effort put in, and very fairly.  Every company should value their people like this company does.  But then again, if every company was like this, then Robbins Brothers would be the norm.  They are so far beyond that.  Definitely a massive distinction in company values and culture.  Sure we have our ups and downs as does any store or any company for that matter, but this is my family!

Robbins Brothers has no structure. It’s all derived from favoritism and who you know. This company lacks in many departments. They offer little to no benefits. They do however, auto enroll you (whether you want it or not) in a 401 k plan that doesn’t match a penny yet charges you fees monthly to save your own money. Medical is expensive (almost double what most companies charge and if you have a family just forget about it). Their pay structure is so complicated that your fooled upon starting. They “guarantee” you a certain amount but really pay you minimum wage plus commissions. The commissions are cut to practically nothing if you discount the item AT ALL. Employees have 0 perks. No free food, no Xmas party, no Xmas gift, zero. They don’t even allow you to drink the coffee or water that they offer to customers. 
To sum it all up, they make you think your joining a store that truly cares about you and has a culture. They do not.

Usually, days were very busy - high volume of return customers getting their rings repaired, cleaned and polished. The sales associates worked very hard and had really positive attitudes - it was a pleasure to accommodate any request the client or sales associate might have in an effort to send another happy client home with the perfect ring(s).

It's always a challenge to multi-task, especially when everyone needs everything right now, please! So, it was a matter of getting really good at time management - being able to estimate how long it might take to refurbish a particular piece, while working on several other jobs at the same time, and always - always! - keeping everything highly organized.

Like most companies, they only care about making sales.  It does not matter who it effects negatively, they are money hungry, they will promote toxic managers in the name of profits. A high preforming sales person can belittle/yell at a corporate employee with ZERO consequences. The definition of a company that is not willing to evolve with the new generation.  They will and have lost amazing employees because they are unable to adapt.  Good luck ever being promoted, even more so if your expecting a decent pay raise. they are ok with their employees being paid below livable wages.

A lot of standing ildly around, unproductive time. You learn a lot about the foundation of the company and the whole jewelry industry. Mangement can at time be very partial to certain employee, but most of your co-workers become like family. The hardest part of this job was the standing around idly, because you need that time to make phone calls, and appointments. The best things about this job is there were always activities to help try and build a family environment and good work co-hensiveness.

My time spent at Robbins Brothers has been a fun one. I enjoy providing the service that Robbins Brothers has to offer. They do provide a higher quality product than most, as well as go the extra mile to take care of their guests. I have had the pleasure of working in 2 different locations.The atmosphere from one store to the next is night and day mainly due to the management change. The only thing that I'm not a big fan of is that it can feel like they are more focused on taking care of whats good for the company and can sometimes dismiss the employee.

Robbin's Brothers has a phenomenal selection of loose diamond inventory, very large store with lots of inventory to choose from, Tons of free training classes provided, Great customer service office.

Very large team of employees all working to the benefit of finding the perfect engagement ring for each customer.

Great in-store wedding planning division and in-store jewelers.

What is the best part of working at the company?
The designer we did  business with and the relationship we built with our clients 

What is the most stressful part about working at the company?
Management micro managing and lack of trust 

What is the work environment and culture like at the company?
Hostile  unsupportive and none team building cloture 

What is a typical day like for you at the company?
Meeting clients and assisting them find the right product then educating them on the company. Fallow up, submit orders and clean people jewelry

Top Job Titles	Average Salary
Sales professional 2 salaries reported	$3,601 per month
Floor manager 3 salaries reported	$3,850 per month
Guest service agent 1 salary reported	$18.50 per hour
General manager 5 salaries reported	$118,000 per year
Sales associate 10 salaries reported	$1,054 per week

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