front office specialist

personal trainer

data entry clerk

Rock Valley Physical Therapy

I can't speak for the therapist side of things, but they expect WAY too much of front office for the pay that's offered.  They're constantly adding more responsibilities to the list as well. Not only that, but they expect you to juggle all of those tasks perfectly. If you miss one thing in a sea of responsibilities, that's what tends to get focused on rather than the 65 things you did right the same day. There isn't a single day I don't feel overworked and overwhelmed. In a single day, a front office person can be responsible for phones, emails, referral tracking, records requests, payments, insurance authorizations, insurance verifications, case notes, work comp cases, a handful of reports, tracking every single patient's insurances and care plans, laundry, new patient intake, cleaning, filing, cash and check deposits, mail, running errands, and stacks upon stacks of paperwork with CONSTANT interruptions. It gets nearly impossible to properly keep track of everything expected of you, but they'll definitely let you know when you miss something.

A lot of management and the higher ups are very nice and respectful and you can tell a lot of them really believe in the company and its mission, I will say that, but I have never clicked with my other coworkers. Doesn't feel at all like a "team" in some offices- more like a group of people that tolerate each other for 8 hours a day.  I feel underappreciated most days and downright disrespected on others.

What is the best part of working at the company?
Meeting new patients getting to know them and seeing them physically heal and walk out transformed!

What is the most stressful part about working at the company?
The expectations of a front office employee is unobtainable. There is no human way to do all the tasks that RVPT expect. I had several patients ask me how I could possibly do all the the tasks they ask me to do. Patients have expressed that management was expected too much from 1 human.

What is the work environment and culture like at the company?
Honestly I think that they want to have a "family" environment but it comes off as fake and manipulated

What is the best part of working at the company?
The hours are great. Other than that it’s a very hard company to work with. They pay horrible and give no raises and expect a lot from you when you already are giving what you can.

What is the most stressful part about working at the company?
The children are sometimes very hard to work with as most are non verbal

What is the work environment and culture like at the company?
Very uptight/ business as usual 

What is a typical day like for you at the company?
Clock in, get ignored by everyone, but I run my own day with what I want to do.

Rockvalley is a great place to work, it's the clinic Manager that doesn't do her job, she would let everyone do what they want but their own job, some people would go to work just to sit on their butt and chat all day. I hate ppl that are not responsible and the manager doesn't take care of that and let's all the work load to just one person. Another thing was their computer system, was the worst system I have worked with. Very slow and can't believe they couldn't afford to get us a new printer.

Working as a front office there is a lot of opportunity for flexibility but that is about the only benefit the job has. You will be expected to train people but not have the time to do to. Absolutely no room to grow. Pay is terrible and everyone knows it. Benefits are fine, but it can be hard to find in network healthcare providers with insurance. You will be expected to do a lot more than your job description and not be compensated for it. 

Staff at office level are generally wonderful and great to work with. Management other than that is $ driven. It use to be about patient care but it's been leaning more towards profit in lieu of patient care. The capped pay for the office positions are insulting. 

Rock Valley Physical Therapy is dedicated to volunteering in the community and helping those in need via it’s Philanthropic Committee.  

Management is fair to its employees.  Profit sharing is included for those who are eligible to contribute to their 401k plan.

Competitive work place.  Employees talking about each other behind their backs. Lower than average pay. Poor health insurance. The most enjoyable part of my job was making some good friends and learning new software.

Rock Valley Physical Therapy is a great place to work. The company motto is "Making Better Lives". This truly embodies what Rock Valley stands for. The patient's well being is the main focus of treatment.

The office I work in is supportive, flexible, encouraging and fun. I enjoy going to work each day.

I worked for a company who got bought out by Rock Valley Physical Therapy. I enjoyed my work however my position was terminated now due to COVID . So they are not loyal to employees who’ve worked 23+ yrs . 

Top Job Titles	Average Salary
Front office specialist 3 salaries reported	$16.50 per hour
Personal trainer 1 salary reported	$42,000 per year
Data entry clerk 1 salary reported	$22.00 per hour

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