teller

call center representative

member services representative

customer service representative

collector

Rockland Federal Credit Union

Rockland Federal Credit Union is a really good place to get familiar with how the banking industry works on a surface level. There's virtually no pressure for entry level tellers to commit to sales goals, so you get to focus entirely on relationship building with the members and learning the basics of how everything works. This institution is genuinely dedicated to its members and that shows from the way it respects them enough to not push services they don't need.

During my employment with RFCU, the average tenure was 18 years. This leaves very little room for you to advance within the branch environment without turnover, and back office positions don't open very often due to low turnover. While you could feasibly advance to a Teller IV position with enough experience and drive, transitioning to a more involved Member Service role was virtually impossible without someone electing to leave their position.

Conversely, while there was little room to advance, the work environment was very stable. Good humor in the branch environment, and back office was always pleasant to interact with. HR in particular was exceptionally nice.

During my two years, I worked primarily in Marshfield and covered five different branch locations between Plymouth, Hanover, Rockland, Mansfield, and Attleboro. The job responsibilities expected from a teller shifted from location to location, where I would be expected to or otherwise allowed to do things I wasn't at other branches. The inconsistency was somewhat disorienting and I think that the branches could benefit from having a uniform expectation of the teller position.

Admittedly, I handled my exit from the company very unprofessionally, but I'm glad I had the opportunity to work there, and would do so again if given the chance. I still have my accounts there.

This Credit Union is big enough to help with all the needs a member has but small enough that help is just a phone call away for an employee. It's a great work environment and team orientated. The hardest part of the job is helping the members as fast and accurately as possible when it's busy. For a new employee, the hardest part is learning the computer system. But once they learn it, their job becomes much easier.The best part of the job is helping the members, especially if you can resolve a problem for them.

What is the best part of working at the company?
Close to home. Members are great. Company management needs better communication with employees 

What is the most stressful part about working at the company?
Management needs to hire more staff 

What is the work environment and culture like at the company?
They want you to drink the kool aide

Salary is not as competitive as other financial institutes, but you feel like family within the company. A member focused company culture is very refreshing in this world where so many institutions are about profits over service. RFCU favors service, then sales come from there.

The culture at RFCU is what really stood out to me. We were a small department but always stuck together and worked towards goals that would benefit the whole team. Upper management is just as friendly and sincere as lower management, making for a pressure-free workplace.

Pros:
- Love the team I work with.
- Easy to get time off.
- Raffles for concerts and sporting events.
- Good benefits (health, dental, life ins.)
Cons:
- Management could be less passive aggressive.
- No monetary incentives.
- Understaffing leaves the branches spread out thin.
- Mandatory coverage at other branch locations.

Management has favoritism. Whole company feels like  a high school setting, lots of drama. Nearly impossible to have a career growth with this company. Overall wouldn’t recommend

Typical day - Phone conversations with membership.
Entering applications on PC
Processing applications.
Collection and organization of Data.
Practicing confidentiality at all times.
Helping the members of the community achieve their goals.

This place is great to work at. They do so much for the employees. It’s a chill environment for the most part. Everyone is so kind. I enjoy the people I work with however there are days when the job is tough but we always have each others back. 

What is the best part of working at the company?
Friendly environment              

What is the most stressful part about working at the company?
There is no stress compared to my previous job

Top Job Titles	Average Salary
Teller 20 salaries reported	$22.29 per hour
Call center representative 1 salary reported	$19.00 per hour
Member services representative 6 salaries reported	$21.00 per hour
Customer service representative 3 salaries reported	$20.58 per hour
Collector 3 salaries reported	$24.22 per hour

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