design consultant

installer

brand ambassador

shutter installer

customer service representative

Rockwood Shutters

I started off as a Job Coordinator. I coordinated and monitored the logistics of job order processing, design, field verifications, fabrication, and delivery for Florida (3rd largest market in sales), DC, Virginia, Maryland, and Pennsylvania. After that I was promoted to the scheduling department for a cross training opportunity. I coordinated & scheduled installation appointments for the Oklahoma territory and 3 of the company’s largest territories (Houston, Dallas, and California). After completing the cross training challenge in the scheduling department, I was quickly promoted to the Purchasing Department where I was responsible for numerous tasks such as:

•Liaison between the Production Facility and the Corporate office
•Purchased materials & supplies; Conducted quality control measures for supply deliveries
•Performed cost and labor analysis: In-house Package Production vs Outsourcing
•Solicited & negotiated competitive pricing with new vendors; Recent negotiations with a new vendor resulted in a projected cost savings of over $2000 for 2012
•Monitored and evaluated impact of production trends on inventory management and forecasting
•Managed the review, evaluation, and distribution of customer response reports that impacted the company’s exclusive nationwide business relation ship with a major distributor
•Trained new employees and served as a floater for my two previous positions during promotional periods

Overall, it was a pleasant and relaxed but fast paste environment. They definitely tought me how to multi-task and work well with others. The hardest part of the job was making sure everyone was on the same page between the production facility and the corporate office and still do my job effectively. The most enjoyable part was learning how each department functions and how they are all effected by each others actions.

I have been working for Rockwood Shutters as a Design Consultant for almost 2 years and this is the best company I have ever worked for. All of my leads are provided, scheduled for me and then put on my calendar for me to run the appointments and close the sales. I get to work with a wide verity of customers so my day is never the same, which keeps me very interested. Working for Rockwood Shutters has taught me to be a better person because the owners and managers constantly encourage us to be kind and helpful to others in need. The owners and managers treat you like family and actually care about you. Management does not micro manage people which is amazing and if you have an idea about something that could help make your work process easier, they are always willing to listen and actually make a change. This is a fast paced environment that helps you to learn a wide verity of skills no matter what department you end up in, while also allowing you to advance in the company very easily. This job is not hard as long as you are will to work and be accountable. Rockwood Shutters continues to grow due to their caring staff and quality products. I just put their Shutters all through my house, the quality really is wonderful and I am a perfectionist so pleasing me can be pretty hard sometimes. I can not tell you enough how God has blessed me with such a wonderful company to work for. ROCKWOOD ROCKS!!!!!

About the job: As a design consultant you will be your own boss in a sense. You must be self-driven, organized, and confident. On a day to day basis you will go to in home appointments, measuring windows, selling products, closing deals in home, and following up with those who didn’t close same day. You will also be spending time in your stores to build brand awareness. 
The scheduling team is awesome! When scheduling appointments they make sure to make your day as seamless as possible with appointments being close to each other. They will even call you before putting an odd appointment on my schedule just to run it by me to see my thoughts and suggestions on it. They are accommodating to personal matters if needed. 
Management is amazing. They listen to suggestions and make changes that help the design consultant job easier. They truly want you to successes and have the best training to make sure that happens. ALWAYS there to help. They make sure the culture is fun and upbeat with a work hard play hard attitude! 
The hardest part of this job is when sales are down it can be a little stressful. The most enjoyable part of the job is being your own boss, having a team behind you that you know will always be willing to help, the reward of giving people something beautiful and great quality.

Rockwood is a great company when it comes to positive attitude when you're being initiated into the company. It's also amazing in the technology department. Unfortunately, that's where it ends, the company is very cheap. No paid holiday, no paid time off/vacation, no sick day, no maternity leave, and lackluster insurance benefits. The product is good, but managers do not help you if there's a price difference, they only recommend you take from your commission. This is a 100% commission job. You will learn how to sell, or you will starve. It takes a lot of grit and can work for the right person. However, there are many companies with great products with much better benefits, higher commissions, and accountable leadership. Also, if you want to sell only, this isn't the job for you, you'll wear many hats -- getting leads, rescheduling since auto scheduler double books, being customer service, training associates, and much more. It's a lot of work for very little money. You can make the same amount being an assistant, which is why I left.

I have worked for Rockwood Shutters for three years and only have positive things to say about the design consultant position and company. You have the freedom to structure your days in time frames for appointments that fit your weekly schedule so you are able to plan consistently for things such as doctor’s appointments, meetings, etc. I really appreciate how extensively you are trained and the multiple avenues of help you have at all times if you have questions or concerns regarding anything. You are never just “thrown to the sharks”. They take their time in training you properly so you feel ready and confident in yourself to do your job. Management is supportive and helpful yet they do not micromanage. You meet and get to network with so many different people - everyday is different. The hardest part about this job is the driving time but the company provides you with a car stipend to cover expenses. They are a family focused company and for a company this large to still value their employees personal time and lives is a huge plus! 

With my 1st year anniversary approaching at Rockwood, I have been pushed to grow in the most positive way. This is a fast paced environment that at times, can be challenging, but gives you the opportunity to prosper and develop as a professional.  Everyone around you is working towards the same goal and there is never a dull moment. I was hired to be a Customer Service Representative where I was faced with a bag full of challenges - how to effectively handle irate customers, field complaints in a friendly manner, and find the best possible solutions to a customer's concern.  I was then given the opportunity to transition into another role as a Scheduling Specialist, where I work closely with our Field Design Consultants and customers that need a consultation to start their home project. 

 Overall, I cannot imagine working for a better company. My coworkers, the supervisors, and CEO are all good-hearted people, which truly makes it easier to come in and get the day started. I am eager to see what this next year brings for myself, and for the company!

I’ve been working for this company for almost a year, and it’s definitely one of the best companies out there. Daily, I interact with a variety of customers on the phone and work closely with strong Design Consultants. My position challenges you to become knowledgeable in geography. It also challenges you to work with project deadlines. Your communication, memory, computer and multi-tasking skills will improve with this position. This is a busy environment but there is also time dedicated to relax and have fun as a company like group projects and decorating for the holidays where your creativity can shine. The supervisor over this department is amazing! He works hand and hand to complete tasks and he is a team player. He is a listener and understanding when emergencies arise. The CEO is an amazing person ALL-AROUND! She has created this company not to just be a business but a family. I have seen this company come together on several occasions to help and support each other in devastating times. I’m honored to work with a company that values their customer and values their employees.

Here's a version expanded to about 150 words:

I loved working here and truly enjoyed being part of the team. From the very beginning, I felt welcomed and supported by both my coworkers and management. One of the things that stood out the most was how much management genuinely cared about employees. They were always willing to listen, provide guidance, and help whenever needed. The work environment was positive, professional, and encouraging, which made it enjoyable to come to work each day.

I also appreciated the opportunities to learn new skills and grow within the company. Teamwork was highly valued, and everyone worked together to achieve common goals. The company recognized hard work and made employees feel appreciated for their contributions. Communication was clear, expectations were fair, and there was a strong sense of respect throughout the organization.

Overall, this is one of the best companies I have ever worked for. I am grateful for the experience, the relationships I built, and everything I learned during my time here.

If you want to be “A sucker” this is the place. Not enough pay for all the travel and wasted gas. I had to replace my ties, get so much work done on my car. Not guaranteed on sales.  Customers just want to feel privileged to have “In home consultations” No consideration of travel and time. Customers only want cheap products. They don’t care about the value of the product your selling. It’s COMMISSION pay and not hat great. They say it’s a certain amount of your sale and it’s not. It’s less once the company gets their cut.  I did learn about window treatments and I did enjoy that. Management is terrible. NO communication and minimal training. So when you have questions, they make it seem like your bothering them. Management is allowed to make mistakes, but you can’t and if you do, they deduct from your pay. Look for a job that has hourly pay and you know your getting paid for your time and work. FYI you do have to go inside strangers homes and some it’s not a comfortable environment 

The overall culture of this company seems fun when first starting but upon beginning you will be met with a host of expectations not previously discussed. Despite being trained that the company has a non tolerance for the disrespect of its designers I was frequently told that being disrespected was a part of my position and that is was not for everyone. disrespect including but not limited to being cursed at and degraded during consultations. Pay is based on commission which is fine but there are numerous occasions where compensation was not rendered timely due to production errors on the companies end. All and All if you are ok with never knowing what your pay will be and putting about 16k miles on your personal vehicle monthly with a car stipend that barley covers your insurance let alone your car note then this might be the position for you. 

Top Job Titles	Average Salary
Design consultant 147 salaries reported	$64,582 per year
Installer 41 salaries reported	$49,451 per year
Brand ambassador 6 salaries reported	$66,667 per year
Shutter installer 15 salaries reported	$47,833 per year
Customer service representative 6 salaries reported	$17.00 per hour

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