retail sales associate

sales associate

customer service representative

team member

cashier/sales

Rocky Mountain Chocolate Factory

I was the GM at the corporate owned flagship store in Durango. Firstly, I am not a perfect person and I'll be the first to admit that. Although the VP of franchise support is a corporate drone. She expected me to work 44 days straight without a day off. Listen everyone, if anyone tells you to work that much, THEY DO NOT CARE ABOUT YOUR WELLBEING. In addition, before ever being considered for a promotion the VP and Operations Manager wanted me to increase annual sales by an impossible 6 figure number. It was a COMPLETELY unrealistic number when selling $3.00 pieces of chocolate and sadly the Operations Manager knows it but doesn't say anything about it. 


My opinion is that this corporation knows how difficult their business is to run and that's why out of the 260 stores nationally, the corporation only owns 2. There are way too many moving parts in these stores! When I left they hired two co-managers to fulfill the managerial responsibilities. The place is a Rocky Chocolate Circus Factory.


Many things bothered me about this company but when it comes to monetary details, that's when I speak up. And that conversation is what shook the hive and upset the queen. I had a quarter that I did very well in and the next quarter I did even better. But instead of getting a bigger bonus than the previous quarter, they gave me substantially less. The Operations Manager reasoning behind my deducted bonus was because my emails the previous week to him were short. So out of the 16 weeks of busting my hump, drastically increasing sales compared to the previous year and working weeks straight without a day off I was given a meaningless bonus that felt more like a slap in the face. I am a very hard worker and this review is not coming from an entitled person. They treated me terrible and I felt very unappreciated. 


I wish whoever joins RMCF the best of luck but know you are entering corporate America. Although they say they care about you, you are nothing.

Management didn't know what they were doing and were constantly all over the place. I worked here at 15 years old for a summer job and was oftentimes the only person physically working at the store (this is totally illegal too).  There was almost never a manager on duty, and I did not receive proper training and got yelled at for not knowing some of the essential tasks associated with working there. I was afraid to learn new things under management because I am a slow learner and they wanted the job to be done perfectly the first time after they taught the skill to me. Not to mention that this was my first job and I was responsible for doing things that the manager is supposed to be responsible for doing: counting and closing the register and safe, etc. I would never recommend anybody to work here EVER. And as if my experience working here could be any worse, I often worked over 80 hours in 2 weeks, lacking sleep and the ability to have a social life. They are not flexible with your schedule and do not consider your needs at all. They do not show appreciation for hard work, and they often made me feel guilty by sending angry text messages about work that wasn't up to their standards. On my last day working, I got a bloody nose and there was nothing I could do about it-my manager got angry at me and made me feel awful which drove me to not show up the following day. This company is a mess and I feel bad for anyone who makes the mistake of working there.

A typical day would be you come in, clock in, then usually start serving people. It was usually busy when I came in and slowed down a bit later in the day. I learned their point-of-sale system and to always wear a glove or use deli paper before touching a customers food, how to scoop ice cream, how to dip items in chocolate, and how to check the numbers to make sure we werent over/under. The management was really good. The two owners are really kind and understanding. If you want to learn something, if its not something that needs to be done immediately, they wont mind teaching you on the spot. The workplace culture was enjoyable too. Everyone is really nice and great to work with. The hardest part of the job for me was scooping new ice cream because it would be harder and also the rush. Sometimes you wouldnt know which register to go to when theres two other people working who are also on the registers so youd have to make a guess which is going to be faster. The most enjoyable part of the job was the family-like environment and the rush. I honestly enjoyed the rush because it kept me busy. The other employees i saw as my friends because we always joked around and had a good time while still making sure everything was done right.

I started this job right out of high school. From my experience, the store owner typically hires students and young people to give them an opportunity to gain experience in the workplace.
I truly felt a sense of family. The owners would continuously show their appreciation for their employees. They are very compassionate and great teachers. I gained so much knowledge from my time there. They allowed me to express my creativity and come up with my own ideas for products that would speak to the customers. They had a lot of trust in me and would often be open to teaching me new skills and new jobs within the store. 
The job itself is so much fun, obviously- you're working with chocolate on a daily basis. Don't worry about gaining weight from all the treats you have access to (with an employee discount and rewards program). This is because it is a very hands-on job. You're not waiting around for customers to assist. You're on your feet the whole shift and making products. Doesn't get much better than that.
Overall, I miss it and if I didn't want to grow and make a career for myself, I would probably still be there.

My location was amazing—owned by two of the kindest people you could ask for. As long as you gave enough notice, they were super flexible with time off and scheduling. A typical day involved things like cleaning, restocking, making caramel apples or chocolate-dipped items, and helping customers. It was my first-ever job, and I learned everything from working the register to opening and closing, and how to stay calm and focused during rushes.

Most of the team was made up of younger people—high school or college-age—and everyone was super easy to get along with. There were occasional small conflicts (as with any job), but I stayed out of it and always focused on my work. The environment was laid-back but productive, and I genuinely enjoyed selling sweet treats and interacting with customers.

The busiest times (like holidays) could definitely get intense, but I personally liked the fast pace—it made time fly. Overall, I had a really positive experience and felt like I grew a lot from working there.

I worked for this company at the (sinking) flagship store. 
You will be paid minimum wage and won't be considered for a raise even after years, but you will be expected to shoulder any extra burden upper management tells you to.

If you get hired, do not expect to be comprehensively trained on the job. You will watch a few outdated training videos and then be thrown onto the sales floor for whoever is working that day to show you the ropes.

Upside? It's a candy store, so it's not THE most miserable working conditions despite the toxic corporate culture of it all. The job itself was rather simple, making and selling chocolate is pretty fun, but the problems of bad management trickle down to make every task seem harrowing and stressful. 

From when I started to after I left, the store had been incapable of filling its store manager and assistant manager positions for longer than a handful of months at a time. 

Great first job for a high schooler or retiree who wants something to do for a little extra cash. Would not recommend for anyone who has actual bills to pay, unless you are really hard up or have another income source.

My day was long and hard at first. I worked my shift by myself. I opened the store and start daily production. I cleared the sink out of clean dishes from the day before and placed them where needed. I got got chocolate ready for dipping while i took care of guests. I dipped over 500-800 apples a week, 200 marshmellows a day, 150 pretzals a day, and 200 strawberries a day. I restock store almost every hour. I keep the store clean all day and ready for next shift. I only worked with my one coworker 3 times. She was sweet and we got along great we both staied alittle after our shifts to help the other then leave. Closing is alitte harder because you cant stay after you lock the doors only to count down the drawer. Everything must be clean, the dishes, counters, floors, cases, and shelves. Everything must be restocked. All the sings must be brought back in the store and you still have to take care of guest. Then after awhile I got the hang and everthing was a breeze.

I worked for RMCF for 7 years as the Company trainer and traveled to many states across the country to help and teach new owners and new managers how to cook and create a positive fun chocolate store. My day started with checking what or where I needed to be. I learned what makes chocolate good to great and exceeded this into a training regiment. I ordered and kept inventory and aswell as worked with payroll and ran the store as an owner would. Corporate Mngt was very good and great to work with. But to my dismay they sold my store and took away the training job as the new owners were franchised . The hardest part of my job was trying to teach someone who didn't want to learn. This included the new owners and my new bosses in California. The most enjoyable part of my job was always keeping the customers happy and getting them to try new items in the chocolate world. To this day, My best job so far.

I like keeping myself busy at work, always doing something productive, and that's what I liked about this job. There was always something that needed to be done. It was a nice escape, I couldn't bring a bad mood or personal problems to work, simply because I was too busy to acknowledge any of that. 
   Co-Workers came and went and I was good friends with a lot of them. 
   My manager was sweet and helpful, we enjoyed our shifts together and became close over the years. 
   I learned a lot about how professional settings should and should not be conducted, and to be clear/direct with my communication. 
   The best part, hands down, was the amount of opportunities I encountered to make someones day. I loved doing that--absolutely blindsiding someone with an act of kindness. Whether it was going over the top on decorating their order, or even just simply asking about their day, my actions sometimes were responsible for turning moods completely around. I pretty much live for that.

It's a fun place to work most of the time if you enjoy customer service, being creative and making candies. The environment is pretty laid back and the customers are usually pretty nice and enjoyable. Of course you do get the miserable people every once in a while that can't be avoided in retail. Just smile and nod.

Beware though; the stores are all franchised so you'll never know what the owner and manager will be like until it's too late. Some are great, but I had the misfortune of working in a store with a not so great owner. They rarely took responsibility for anything, would come in and be on facebook the whole time, spread rumors about employees, insult employees over facebook then treat them like good friends or like nothing had happened the next day with no apology, put candy that had been dropped on the floor back in the cases and seemed completely out of touch with the needs of the store.

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