housekeeper

front desk agent

front desk receptionist

front desk clerk/night auditor

night auditor

Rodeway Inn

•This is one of the worst motels (this is a MOTEL.. not a HOTEL like they falsely advertise) you could ever work at. 

•training is bad and very fast pacing if they’re desperately wanting to fill someone in... and TRUST ME, They cram your head with a bunch of stuff to learn. Good thing it’s not rocket science.

•They lie to many employees and to many of the customers/guests that enter the hotel. To begin with, when you first enter for the job interview, they lie to you by saying, “we offer a 30 minute break to the front desk, they just have to punch out and punch back in once their 30 minutes are up. And if you do a 30 minute break, if you’re scheduled to leave at 3 PM, you’re supposed to leave at 3:30 PM instead. If you don’t want to do that, you can eat for 5-10 minutes and continue working.” WHICH IS UTTER BS.

•Mostly in every SINGLE shift, you’re working on your own and they don’t allow you to even eat;you wanna eat, you need eat standing up in front of the customers and the Gen. Manager has the audacity to tell you,”don’t eat in front of the guest”.  

•the job isn’t always slow... you’re working nonstop by checking guests in, checking people out, answering and putting different phone numbers lines on hold, resolving people’s payments & refunds, counting your drawers on time to punch out and for the managers to not get mad at you by going overtime, opening the garage parking lot door, doing paperwork, etc... THE LIST CAN GO ON. 

•When they receive bad reviews, they blame that the fact that they’re getting bad reviews from you. But tell me, how do you expect for an employee to feel willing to work properly when they get ZERO BREAKS?!

•Maintenance and housekeeping is only available till 4 PM, so if you work the PM SHIFT, you’re basically a maid and a technician for incoming guests who have issues with the room and complain.

• When the managers have “meetings” and if you have a full line of people from the counter to the door, they dont give 2 F’s if you have angry mob of guests... they will leave you there to figure it out on your own and to just deal with it. 

•They take money out of your paycheck if you “Mess up” in one of the payments for reservations.

• night auditors have to spend the entire night in their 8 hour shift by standing up ALL night long; auditors can’t sit on a chair and need “permission” for it. And this isn’t a con for me, but AM & PM shifts have to stand up as well.

The manager is the supervisor’s mother so he can do no wrong in her eyes, even though he is the laziest “supervisor” I have ever encountered. Guests have come up to me and said they have had to ring the bell multiple times to wake him up(during the day) and he doesn’t clean unless it’s absolutely dire. He’d rather wait until second shift comes in to load it on them. Also, the “receptionist/front desk” position still involves cleaning for over half of the shift. Laundry, folding, cleaning the breakfast area(Yes. They leave the breakfast area a mess for FIVE HOURS for second shift to take care of) They both constantly watch the security cameras and micromanage whatever work the receptionist is doing. If they feel something isn’t exactly right, they call. No matter if you’re in front of a guest or not. I was “trained” for three days total, then they left me completely by myself. Instead of encouragement, their version of “leadership” is attacking their employees with accusations and passive aggressive attitudes if everything is not exactly the way they want it. I was there for a total of nine days and they expected everything to be perfect and would get annoyed if I asked questions or did something a little differently than they do it. They get defensive about the way they do things, especially housekeeping. There is only one housekeeper and she does not thoroughly clean the rooms because multiple guests have needed to change rooms due to mold in windows, blood on sheets, bathrooms not swept, etc. When I asked the manager about why rooms keep getting complaints, I was yelled at. Do not work for the Rodeway Inn in Coopersville MI if you want a decent workplace or decent pay. It is not a healthy work environment, and I now understand why they had such a high employee turnover rate. But if you don’t care about your sanity or wallet, and do not mind working eight hours without any breaks, they’re hiring! Also, they say you’ll get a raise after 90 days, but every other employee I spoke to revealed that you actually don’t!

It was a great job for me until my boss got sick, this caused her to forget many things, including payroll, wages, and hours worked. As a result I was constantly ripped off on my paychecks and this caused a lot of conflict, which lead to my departure.
My boss required me to do every job there was: front desk, checking people in, handling cash, housekeeping, occasional maintenance, laundry, etc. I was expected to wash and fold all of the towels while preparing check ins, and on occasion I had to fold sheets as well.
My manager was an amazing woman who was willing to work with me and make sure I did my very best at my job. She did all of my bosses work, and probably should have been running the place in retrospect.
Coworkers were alright, though I think most of them were on some sort of drugs as there was no drug testing; so I will happily submit to a drug test to ensure I don't work with those type of people again.
The hardest part of the job was how often customers yelled at me, I'm not the type to yell back or get aggressive in the work place, so I would try to work with them until I couldn't handle it any longer. Sometimes I'd go in the bathroom and cry, but I think it made me stronger.
The most enjoyable part though was the friendly customers who would strike up a conversation and joke around with me. They made the job worth it.

I am the type of person who believes in work and having to take a job regardless of what it is to help you through. I am mostly a person who is kind and timid. I believe in respect and showing courteous behaviors towards others, no matter what. 

I worked at Rodeway Inn, most people who were customers were complaintive of the atmosphere, but not of me. I was the one that always received all the negative feedback and how other workers were rude towards them. 

I tried my best to keep to myself, never in anyone's personal life or business. Work was to work and if I had to, I was okay with helping someone out if they were having a rough time or needed to call off so they could do something. 

I felt the management was poor and other workers were not the type to be customer service leaders. Many folks were not happy with the business and many told me - go find another job because you are super great and you don't need to work in this place. 

There was nothing hard about the job - I worked mostly at night when there was not many people coming around. I wish I could have been more of a help with improving business, but I was not allowed to put in my thoughts or opinions for that matter.

What is the best part of working at the company?
It was a hotel so I got to live on the property. No commute.

What is the most stressful part about working at the company?
Also, oddly enough it was living on the property because they bother you 24/7. You are technically never off work.

What is the work environment and culture like at the company?
Most of the employees are from other countries and don't speak very good English so we don't communicate with each other except for business purposes. It's not one of those places where everybody hangs out and are friends. Business only

What is a typical day like for you at the company?
For myself a typical day was very different than any other employees. As again I lived on the property so I never really had a mean role I did everything and anything that was needed including evicting guests with the police if needed. Other employees there if you work the front desk you do the front desk, if you work for maintenance you do maintenance issues, if you work for the banquet department you do the banquets. If you work in the gift shop you do it just the gift shop. I am my husband who also live there with me we're the only two employees who did everything. And sometimes on a daily basis.

I've been working for my current location for almost two years now. 
I know this may not ring true for all R.I. or Choice properties (or all hotels/motels in general) but I have genuinely enjoyed my time here. The owners group of this particular property truly VALUE dependable, hard working, trustworthy, and loyal employees in a way I've never had the pleasure of experiencing in all of my previous encounters. 
The open door policy here is REAL and taken seriously. From the owners, to management, to front desk, to housekeeping, to maintenance, to visiting staff (preventative pest control, pool treatment, laundry services, etc) everyone works fluidly as a TEAM and I will forever be grateful for the opportunities afforded to me after I accepted this job. 
If you'd have told me five years ago I'd be working in hospitality and unable to imagine any other career path, I'd have laughed in your face. 
My time here has shown me what true leadership is and allowed me to see my worth as an employee as well. 


I'm often working alone. There are no cameras and no security. I've been put in dangerous situations many times here. Currently we have only 2 housekeepers because the turnover rate is so high. They have a very hard time keeping up with the demands and we often get complaints of sloppy rooms. The work enviorment is very hostile and it makes it hard for me to want to go into work. I've been working there for almost a year now and I've been promoted to supervisor. Before i was premoted I found out i was getting payed less then the people i was training. However I feel as if I am not treated as such. We recently hired a new supervisor and she is giving more respect then me from my GM. Because of my young age I have been deemed "unable" to preform tasks that I could easily accomplish. The previous GM got fired a few months back and the position was handed over to someone who did not know how to properly run the front desk. However despite the new managers efforts to flip the old hotel, the lack of staff, respect, organization, and professionalism is what is realy bringing this place down.

- A typical day at work consists of setting up the breakfast area, greeting guests, checking guests in/out, and making reservations.  Whether the reservation was made online or through the telephone, it would be my duty to enter the information on the guest occupancy program.
- I've learned how to speak with guests, close reservations, and use the guest occupancy program efficiently.
- Management left a lot of responsibility in my hand.  I've been the only person on duty in the front office many times, even when there is a full house. Management was always a call away, so if there seemed to be a problem, I was always able to contact them.
- I've trained co-workers on all the duties the position requires one to do. I've maintained good relationships with all of whom I work with.
- The hardest part of the job is dealing with guests that just cannot be satisfied with anything you do for them.  The best way to get through it is to apologize and let them know that you've done everything in your power to help them.
- The most enjoyable part of the job is the thanks you get after one's experience at the property.  You can truly see how grateful they are for your hospitality.

A typical day at work for me involves diving into various tasks, from analyzing SEO performance data to optimizing content for better rankings. I enjoy the structured routine mixed with the occasional challenges that require creative problem-solving. 

I believe I've learned a lot about the importance of data-driven decision-making and how small changes can have a big impact on results. Management has been supportive and encouraging, providing clear guidance while also giving me the autonomy to explore new ideas. The workplace culture is collaborative and open, which makes it easy to share insights and learn from others.

The hardest part of the job is staying ahead of the ever-changing SEO algorithms, but it's also what makes the role exciting and dynamic. The most enjoyable part of the job is seeing the tangible results of my efforts, like a website climbing the search rankings or a successful campaign that drives traffic and conversions.

A job with absolutely 0 benefits and compensation, as well as a pretty mediocre pay grade. Your typical day will usually be spent working with guests, more than a few of which are going to end up being problematic, on average. 
Busy days are very stressful as you're essentially spending your entire time multi tasking and dealing with guests, however slow days entail sitting around doing whatever and perhaps checking in a few guests at most. Aside from holidays or local events you can never really predict one or the other going in to work, so expect to either sit around and twiddle your thumbs the entire day or be on your feet doing multiple things for a majority of your shift.
Coworkers are okay. The management is subpar at best and will often give you conflicting orders for no reason or even reprimand you for doing your job correctly. 
If you're not used to an often bipolar workplace, I don't recommend this job.

Top Job Titles	Average Salary
Housekeeper 77 salaries reported	$12.42 per hour
Front desk agent 53 salaries reported	$12.98 per hour
Front desk receptionist 21 salaries reported	$12.83 per hour
Front desk clerk/night auditor 7 salaries reported	$10.98 per hour
Night auditor 8 salaries reported	$12.59 per hour

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