customer service representative

flooring installer

sales consultant

site manager

account executive

Romanoff-Renovations

I have been in construction for 25 yrs and have experience in all areas and got tired of looking for work and was hoping to find a company that would take care of me like I would take care of them. When I went in for my interview the manager had at least 7 calls about bad product from home depot,  busted jobs,  installers not showing up,  one thing after another. I remember sitting there wondering what I was getting myself into. I only took the job because I would be provided a schedule and promised wage increases on a regular basis and having a 401k which is something I've never had. The first job I went to the customer was already upset at Home Depot and Romanoff for how they had handled things. This is before the actual install. So I am good with people so I calmed her down and said that I would make her job nice and that she would be happy. I completed her laminate flooring and she loved everything about me and my work. 3 yrs later we still talk. 2nd job however was a sheet vinyl job for 2 small bathrooms in some very shady apts. I ended up being shorted material which was ridiculous considering how small the job was. The customers were mad enough that I almost walked off the job but I have too much integrity to leave something unfinished. I finally got the material and finished the job. The next 3 yrs were pretty much the same thing. Jobs busting, shorted materials, very upset customers, huge lack of accountability towards the measuring service for home depot, managers not doing their jobs,  continuous mistakes and shortages on my checks, complaints to my manager and her manager not going anywhere and being ignored, not getting a raise,  lied to on a regular basis that it was not available and not up to them. I had to go above their heads and report on their behavior to get anything done. I got my raise but painted a target on my back. It was at that point that I realized that these bad managers had been protecting each other for whatever reasons for a long time. As much as I tried to make things better i was constantly ignored and then made to look like i was the problem and then fired just for my attitude. The attitude that I had developed over 3 yrs of very poor management and handling of customers,  jobs, and installers. The only way I would ever recommend this company is if they cleaned the slate of the upper management that is only interested in taking care of themselves. There is a huge lack of training and accountability in this company which is really sad. This could be a good place if ran properly and installers paid what they are worth. You get what you pay for. I will say this that I have heard Doug Romanoff is a very down to earth person and does seem to care about his company and his employees,  but I think he has no clue how bad the west coast is being ran.

Work-life balance
Work-life balance at Romanoff Renovations is hectic. There is no organization or clarity on warehouse associates and their roles within the warehouse. You will be expected to bale carpet pad mostly and unload the horrible horrible horrible pad truck. If you take this job you will be stressed thin.

Pay & benefits
My pay and benefits at Romanoff Renovations are fair enough.

Job security and advancement
In terms of job security at Romanoff Renovations, I think you are at risk of no upfront or honest situations. This can lead to being fired or disciplined for nonsense.

Management
In general, managers at Romanoff Renovations don’t communicate well with warehouse associates. Remember, you’re just a number that helps the investors’ bottom line and you will be badgered for not completing the insane amount of work they put on a single person.

Culture
Collaboration with my colleagues at Romanoff Renovations was a disaster. Certain employees wanted to do the lighter work and refused to do grunt work or the harder labor tasks.

Overall
My experience working at Romanoff Renovations was overall, a nightmare. The pay was well but unless your sanity is less than paramount to you, take this job. I ultimately resigned immediately because I couldn’t deal with how that place was operated. There are several better options out there.

To say this place lives by their core value of "doing the right thing" is a flat out lie. The entire bath division was notified of a "TBD" termination via a 10 minute Teams call. Promises were made about retention bonuses that was a lie. The calculations were changed after the fact, after they specifically said in emails one thing then did another. They carefully said one thing to "encourage production" then changed course when it was time to pay what was owed. The CEO, COO, Owner nor any other executive attended the call where close to 40 people were let go, even though they were on the invite list. The head of HR isn't capable of running an errand let alone an HR department. On the actual day of my termination, which I had asked 4 days before when it was coming, came in the form of a docusign at 6:40pm on a Friday. No phone call, text, or even email letting me go, just a non personal, coward docusign with, that Friday being my last day. By all means if you like being trampled on, treated like less than dirt and managed by incompetence this is your place. If you value any legitimatcy in the construction trade avoid this place like the plague. 

I was hired as a Field Installation manager for Romanoff Renovations. During my less than 3 month's with the company (they terminated me within the probation period), I had to beg for my bosses to assist me with issues related to getting all the information to do my job. I received no written reason for my dismissal other than my bosses not liking my temperament. I received no warnings or write-ups whatsoever. My customers and contractors had absolutely no issues with me whatsoever and they have given me written references to use when trying to find another job. Romanoff Renovations keeps telling people that they are a family. They are a family of deceitful people only interested in gauging customers out of their money. I am extremely sorry that I subjected myself and my family to Romanoff's culture. I have learned an invaluable lesson.

worked for them for 31/2 years doing there repair work drove anywhere from 400 to 1000 miles a week, they wouldn't provide me with a work truck as promised and when my truck broke down threatened to fire me for job abandonment after 3 days of not being able to get to work.wouldnt give me a raise after 3yrs of doing all the clean up work.even with 5 star rating with there customers.i was used as an excuse for there lack of concern for customers all though i managed to rise above all the nonsense and eventually parted ways.it is shame this had to be like this because i enjoyed making things right on there behalf with there customers.i would still be there if they had at least met me half way on the costs of living increase and a work truck.my personal truck is a piece of @#$#@ now and this company states that there our making more money than ever.save yourself all the trouble and support your local flooring company who value each and every customer.

Was there almost 3 years, Romanoff will dispose you as soon as your not needed or cheaper labor is available.  Company does not care hours worked or your life in general. You are a number, as the VP likes to say "everyone is replaceable ". No support, no PROPER training, extremely high turn over, and improper payments to installers (whom are the core of this business). Owner and his family is amazing,  however have stepped back after health problems. Execs and upper management now has ruined this company that could have been a great place to work. Very disappointing to see a great company be destroyed....read customers reviews, you will see for yourself. 1.6 star rating on Yelp and 1 star rating with the BBB...its all there. Hopefully things will change with regional managers (especially Oregon region) and execs to revive a quality company, but not with current management in charge.

A typical day at work is receiving work order for floor installation,  travelling to the residence or business that need flooring, which can take 6 hrs both ways some days. Upon arrival we introduce ourselves and explain what we're there to do, we receive additional requests, if any then we repair and/ or replace floors. Fill out necessary paper work concerning specific job, have adult to sign stating the work was completed. We return to company and submit paper work.

Management here are very fair with employees.

My co-workers are skilled and we work well together.

The hardest part of the job is, well... all in a days work!

The most enjoyable part of the job is the re-action people show when their floors are professionally completed. When the clients are pleased it give me a sense of having done my good deed for the day, every time!

What is the best part of working at the company?
It was small and I was part of the team.

What is the most stressful part about working at the company?
One of the installers constantly was irritated with me, for no good reason,  and would never speak to me or my bosses about anything.  My final day , he was constantly using foul language in his native language Spanish, so I, went off on him and told him to speak to my bosses about him complaints or he could take his happy self back across the southern border for all I care.

What is the work environment and culture like at the company?
The bosses didn't go to bat for me in the situation with the installer. So it was really bad.

What is a typical day like for you at the company?
Load up all installation materials,  pick and pull the next day's installations,  cut additional padding if needed, clean warehouse,  inventory padding if needed.

The owner had the best of intentions. His ideas and core values were very impressive. However, the employees/upper management are tormenting what the owner of the company has worked so hard to create. At the current time I was employed, the Regional Manager was also the training manager. He did not know his right from his left. He was kept b/c of his knowledge and strange devotion to the company. However, he ran more employees off with his threatening and aggressive nature than he did by allowing those put in a position of management to do their job.It is amazing how the company has stayed afloat due to the amount of mismanagement.

Walked new jobs, updated requirements of labor and material needed to complete the contracted work, Diagrammed and made ready for permitting, scheduled crews and materials to the job site, communication with customer throughout the project timeline, schedule inspections and assist in getting corrective issues taken care of if any, make sure installers had materials needed on a timely basis so as to maximize production time, inspect work to meet company standards, and be liaison between the job and the customer to ensure they are completely satisfied.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$25.00 per hour
Flooring installer 5 salaries reported	$47,100 per year
Sales consultant 3 salaries reported	$66,580 per year
Site manager 1 salary reported	$66,500 per year
Account executive 8 salaries reported	$72,500 per year

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