guest service agent

service associate

housekeeper

service coordinator

Ronald McDonald House Charities

One of my favorite things about working at RMHC of Greater Las Vegas is that every day presents new and unique challenges. It is a fun, fast-paced work environment driven by passionate employees and volunteers.

The small, team oriented office culture has taught me how to work effectively with a diverse range of personalities. I have also learned invaluable professional skills relating to management, fundraising, marketing, and human resources.

The most enjoyable part of my job is building relationships with the many people I work with each day. Knowing that my efforts are directly helping children and families is extremely rewarding. But in addition to the clients we serve, I also enjoy creating and developing relationships with members of the community, such as donors, board members and volunteers.

The hardest part of my job is creating an effective work-life balance. Like many non profit organizations, we are severely understaffed and the workload requires existing staff to wear as many "hats" as possible. To avoid burnout, I have learned to maximize my time with organizational and time management tools, and strategically train employees and volunteers so that I can delegate responsibilities.

The typical day was reception, cleaning and having conversations with the guests. My manager would constantly berate us for 'messing up' when we were never trained. I would be written up for how I dressed although it was up to standard and was business attire. My manager hated that I would go out of my way to speak to guests especially when I finished all my duties in cleaning and no one needed assistance. Or if I was on my own to man the desk and house. I would be written up because I was in storage and it took me more than 10 seconds to answer the intercom and open the gates. When I was at the other side of the building continuing other duties. The other staff in all departments including myself decided to quit around the holidays because of how aggressive and rude management was. I will say however that the children and parents are an absolute treat and they were the reason why I stay for a bit longer.

Working for the Ronald McDonald House mission and serving the families in need of the organization's services was a blessing. Unfortunately, like many non-profits, RMHC does not have the budget to support its small team (15 full-time employees). This means major responsibilities with unrealistic expectations fall on everyone's plates. Pulling your weight is an understatement. Deciding to work in non-profit usually means sacrificing a substantial salary. This would be easiest if the CEO/leadership team had proper management training and valued the importance of creating a healthy and legitimate workplace environment. Working your butt off should be done for a company/organization with people who truly appreciate your efforts. So sad, this mission is tainted by its leadership - or lack their of.

I love LOVE working here. Management is absolutely amazing. They are very flexible and kind people who genuinely care about their employees. Many of the staff here have been working here for YEARS which is very telling about the overall working environment. This is such a fulfilling place to work, you get to interact and serve families that are going through some pretty tough things and despite that, they are the most kind and thoughtful people. Working here has taught me a lot about humility and strength and choosing kindness through anything. If you want to work somewhere you feel cared about and feel like you are making a real difference, WORK HERE!

Great team of people who are unfortunately undermined by a capricious, narcissistic CEO and carefully selected lieutenants too weak to stand up to her.  Any sign that you may bring expertise, leadership, or ideas of your own will be treated as a threat. Massive turnover in the development department; no one stays long in this environment. Partners to RMHC have the same experience with the CEO—she is pushy and relentlessly self-promoting. 

You'll likely have no predecessor, since that person will have quit, so you'll be inheriting a massive, up-and-running marketing engine that has to be fed constantly. Thinking outside the box? Starting a new system?Big-picture brainstorming? No time for it.

Interacting with other teams in the organization is pleasurable.

What is the best part of working at the company?
If you like helping people and meeting needs under difficult circumstances then this job will be very fulfilling to you and those who need help. 

What is the most stressful part about working at the company?
You must be a good at time management and following procedure. Consistency is key for this job. 

What is the work environment and culture like at the company?
For the most part the work environment is very friendly and tries hard to work with you to provide the best for the families that are being served. 

What is a typical day like for you at the company?
You have days that are busy with helping families to do laundry and schedule showers. There are some days that are not busy but you have other things that can fill your time.

What is the best part of working at the company?
The volunteers were always helpful

What is the most stressful part about working at the company?
High turnover and working alone at peak times. Poor supervision for this position 

What is the work environment and culture like at the company?
As a non profit they rely heavily on a volunteer base to keep up on the cleaning and donations that come in. Rarely see anyone in the executive or supervisor on site 

What is a typical day like for you at the company?
Read through all notes put in since last date worked. Download registrations and complete background check then notify if resident is appproved. Inspection of rooms cleaned by housekeeper. Check in residents answer phone and acccept donations. Make dinner then package up left overs. Clean tables and empty trash on first floor.

What is the best part of working at the company?
Receiving access to elevating in your current position. Gaining skills to build confidence in proactively using the necessary tools prior to hire to move up in the field studied. 

What is the most stressful part about working at the company?
Professionally stress isn’t part of my daily routine. My purpose of communicating in my position is to show up and show out for the safety of the residents and staff.

What is the work environment and culture like at the company?
Non-bias, Professional, Clean, Respectful, Responsible, Organized, and most importantly Patient. 

What is a typical day like for you at the company?
All smiles, walking in with a positive attitude, ready to work and learn everything I can in each day.

I got hired fairly quickly. Very flexible schedules and never anyone constantly “over your shoulder”. They are extremely understanding of the occasional need to switch shifts or hours. As long as you do your job fully and professionally, they are EXTREMELY supportive and let you do your job. You are pretty much your own boss and that takes a LOT of stress off of you. I got promoted to Lead within exactly 1 year.  The pay is not the best, but very decent benefits, especially once FT. I absolutely LOVE working there, and it is an actual pleasure to go to work every day! Also a great work environment, fairly stress-free and a great Staff and atmosphere!!  Busy and challenging at times. But by far the best place I have ever worked at. Ideal as a second job too!!

Working at RMDHNN was a wonderful experience.  I love helping people and the purpose of The House is to help families in crisis with their hospitalized children.  It was a varied and exciting job.

I met new guests and registered them, taking them on a tour of the facility and being sure they had all the information they needed.  Some families were in very critical situations and this required good judgement in how much data to give them right out of the gate.  

I also helped to keep the data base up-to date and managed the Chef's Calendar--outside volunteers brought in dinner for the families.  

I enjoyed working with the people there and being part of an organization that directly supports families in need.

Top Job Titles	Average Salary
Guest service agent 2 salaries reported	$13.00 per hour
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Housekeeper 1 salary reported	$12.75 per hour
Service coordinator 1 salary reported	$19.00 per hour

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