sales professional

stocking associate

equipment operator

retail sales associate

warehouse associate

Rooms To Go

One of the glaring things wrong with working for this company is the absolute lack of training of new hires. For Rooms To Go (RTG), being reprimanded for not doing the job correctly IS your training. Expect it a habit to be chastised for not getting things done, yet you constantly have to go through an Ark of the Covenant ritual to get tools you need, of which tools are poor in quality anyways. You are subsequently viewed as lazy because of the mental gymnastics impeding your work flow. 

I am in no way opposed to hard work. In fact, I find fulfillment in hard work that is appreciated and isn't taken advantage of.

I would go into my shift and immediately report to management for any assignments. From there, I would work my heart out; everyday my shirt was completely drenched in sweat so much so that I didn't want to walk through the showroom. Yes, management took notice internally of my hard work, but they figured that they could take advantage of that to try to juice more out of me. In one scenario, I worked so hard to try to keep up to management's standards that my head started hurting, I became disoriented, my body stopped sweating, my body temperature became overheated, and I ran to the bathroom to relieve nausea. I even told management about this, informing them that I suffered from 3 cases of heat stroke in my lifetime. Management's response was that they had worked harder than me a few months prior, clearly in an effort to dismiss my symptoms and to get me to worker harder. It quickly became evident that this was going to be the workplace ethic, that there will be little regard for safety unless it affected the public perception. So it was on that day that I had to take care of my physical and mental well-being and I walked out. 

One scenario that really bothered me was that we naturally placed wet floor signs near the customer entrances. But in the storage area behind the showroom, there was an AC leak that created a puddle of water on the floor. I repeatedly requested that we put a wet floor sign there so none of the warehouse workers wouldn't slip. That request was not granted, further illustrating the ethic of RTG with preference of public perception over employee safety.

There is a façade of friendliness when you begin to work at RTG. Once you are settled in the job, however, that goes away. The salespeople are vicious to get you to cater to them when you are already in the middle of doing two or more things. Since the salespeople are the primary medium through which RTG gets their money, management will side with them. 

A situation unique to the store I worked at was that one of the head managers prided himself as a 'military man' and somehow this gave him license to be rude and make inappropriate remarks. Personally, coming from a military family myself (with a brother and two cousins  having served in the Army and the Marines in combat in Afghanistan and Iraq, and a grandfather having fought in World War 2), I don't ever recall them using what they considered the most terrifying and grisly period in their lives as a pass to try to intimidate and coerce people as if this wasn't civilian life. 

Insurance benefits are used as a bait to get people to stay there, and those benefits are indeed enticing. But you'd be sacrificing your sanity and your physical well-being just to stay at RTG for the benefits. They say that there's much room for advancement. What this really means is going from a porter to a salesperson to an assistant manager to a department manager then to a store manager. Having been a store manager and a trainer for a check cashing agency, let me assure you that, yes, you may get the prestige of having "manager" in your title. But RTG will not equip you with the skills and training that should be expected of a person becoming a manager at RTG, which is likely why management there is severely incompetent. There is no logical reason to want to chew glass to crawl your way to RTG management.

There is nothing enjoyable about this company. Irrespective of the free food (which tastes bad, by the way), there are no meaningful perks to working at RTG. If you are a devoted and religious person, you can expect to abandon your worship and religion to work here, seeing that wanting to practice your religion at a reasonable time with advance notice isn't being 'flexible' (this is literally what the store manager told me when I got hired).

Stay. Away. From. This. Cancer. Of. A. Company.

Mandatory overtime on all holiday and sales weekend.  Multiple 12 hr shifts required during those times. It's easy to get burned out and lose productivity at the end of the 4 day sale. Losing productivity means losing money that you would normally be earning. 

The positive is that they usually give you the option of taking a swap day off later in that week. However, being on straight commission, taking that extra day off often means losing a return customer who you've spent time with, to another sales associate and they don't allow split sales there.  You are allowed to come in on your day off  for an appointment with a customer, however, to get that sale.

As a company, they view salespeople as replaceable.They feel that there is always someone who will come along to fill an open position and so they don't have much interest in meeting the needs of the sales staff.  

They will listen attentively to  our opinions and suggestions during a sales meeting, but after a while, you realize that they are mostly playing lip service. There were so many small changes that they could make to allow our jobs to be easier and more efficient and enable us to help more customers so that they, the company, and we the salespeople, could make more money. Time is money in this job and spinning wheels on things that could be fixed is loss of income for everyone.

Instead of taking our advice and making some modifications, they would take the advice of managers, some of whom have never been in furniture sales, as well as corporate people who haven't been on a sales floor for 30 plus years (or NEVER).  The consumers have changed over the years, as has the retail atmosphere, and adaptation is needed.

The company as a whole seems very short sighted in allowing constant turnover in some store locations.  The cost of constant hiring and retraining and the loss of sales during that training period doesn't seem smart fiscally. 

In addition, they leave the bulk of the training of new salespeople to  other salespeople instead of getting the store manager involved in the process.  So, as a salesperson, you are losing sales when you assist that person. Unfortunately, that is the nature of straight commission sales.


The people who make the most money at Rooms to Go are the people who are capable of handling multiple customers at the same time efficiently and accurately. 

However some, not all, of the highest paid salespeople are the ones who don't care about being truthful to customers and have no problem stretching the truth about products and services, which angers the customers and creates problems down the road. They are the same salespeople who are careless about making mistakes.  They believe it's someone else's job to clean up their messes and often refuse to return customer's phone calls when they have problems, referring them instead to the corporate toll free number where the people on the other end of the phone are often rude, I have found.

If you are the type of person who is bothered by hearing a salesperson lie to a customer and/or not playing by the floor rules, and a manager do nothing about it, this is not the job for you.  It is not an even playing field for the person who abides by the rules, genuinely cares about customers and spends the necessary follow up time to insure that unhappy customers are taken care of.

On the flip side, it's a good paying job with awesome benefits! The best in this field of sales.

So it's certainly worth a try if you are the type of person who can let negative situations roll off your back, are able to handle some long days on your feet without tiring, can eat your lunch on the go or skip lunch entirely on busy days.

There are also lots of awesome, caring and helpful people there. A good deal of the negative issues trickle down from the higher ups.

I will also add that they fired the manager who was there during my term of employment, so hopefully, some things have improved!

My personal experience with Rooms To Go was undoubtedly a unique one.  In the beginning, the training was easy.  Most information provided in training was applicable.  Building customer relations was understood as something salespeople had to do.  Working one-on-one and more often with families was typical in furniture shopping.  Beginning with greeting and qualifying, the salesperson has about fourteen different steps in the entire process of the sale.  Hesitation or omitting of vital information can turn a customer against you or decide to "shop around" and leave.  Management played a key role in the store.  Specifically, when a salesperson sensed rejection of a particular product or service that was offered/pushed, management was sought to give the customer a different perspective to buy the said service.  

Rooms To Go pays good benefits to their sales force.  Benefits are paid in lieu of selling add-ons and product replacement programs.  Mattress pads, ottomans, floor lamps, and rugs are just some of what salespeople are required to sell in order to avoid termination.  Monthly reviews by management ensure salespeople stay on track of projected goals.  Written sales volume is the most critical of all salespeople.  A consistent low written sales volume will eventually lead to termination of said employee.  It is not enough that a salesperson tries his or her best to survive against a 20-person sales staff and being expected to write 1.2 million per year, to me, was absurd.  Additionally, being expected to work 45-60 hours per week, every weekend, every holiday( except Thanksgiving and Christmas )often got tiresome.  At least we closed early on Sundays.  Most salespeople saw employment similar to life in the military.  Your boss was often relentless.  Often looking to catch his sales staff playing with their cell phones to pass the time.  If caught, they were sent to the break room for two hours as punishment.

Each day started out with a meeting.  Managers disclosed daily information followed by the salespeople cleaning assigned sections of the store.  A typical day involved waiting for your turn, or "up" at the door.  Your "up" could be anyone.  Lousy or awesome, it was up to you to make the best of it.  Whether the customer was just looking, buying a rug or a houseful of furniture they were your responsibility to supply all necessary information and make suggestions for purchases.  The hardest part of the job was waiting to get paid.  All furniture had to be delivered in order to get paid for it.  The pay was total commission.  Your highest payout was high-end mattresses.  However, most people bought mattress sets below $800.  But I wasn't a very pushy person to begin with.  Other members of the sales staff were more persuasive.  I couldn't bring myself to sell you something you didn't want which eventually was my downfall.  

I would not avoid this employer.  I saw it as a unique challenging position to the typical sales person.  This is not your usual "sell it or don't sell it" mantra.  Sign on and your life belongs to Rooms To Go.  That's all I'm saying.

Thank You and Good Hunting.

I can’t recommend this company.  I worked at two stores over a couple of years.     I worked in an area  that had opportunity to observe interactions.    The general manager at both stores was poorly trained, could not have exhibited performance or ability in required areas as they were unable to do that on a daily basis.   Neither has the ability to communicate with a diverse work team.  The Regional Manager does nothing about hearing competent employees be thrown under the bus to keep them from being promoted.  He does not ask questions or interview the employee for the truth just goes with the story and ends up being abusive to the employee that was told to fix the GM’s last issue.  He will go out on the sales floor and look for something to blame on the employee.    There are 3 stores in the area.  There were NO female general managers when I left.   The two GMs I worked with are still there.  They are consistently disrespectful to mature experienced workers, try to make them look incompetent, made fun of them with younger employees or accused them of overstepping when talking to upper management.  The worst part was watching them play employees against each other.   The employee with best complaint against another employee was told they would be rewarded.  It turned into the worst performers against the best ones because the best ones wouldn’t play the game.  Promotions are not performance based.  The more skilled and experienced workers are often passed over in favor of social friends of the General Manager.  Relatives of the general manager work at both stores. The company has the ability to clean this up and make it a good place to work but does nothing.  I told them what was going on.  One GM told a good candidate with experience that he couldn’t be promoted because he “didn’t know him well” and told me he didn’t consider them a friend that would keep him looking good with the home office.   When I was there they never promoted anyone over 30, never anyone that was qualified and never anyone that was not a friend of the general manager which is just not right.  I’m doing this now because people are out of work.  If they are aware that they can apply knowing it does not offer future career growth in San Antonio regardless of what they are told during the interview they can avoid being disappointed or feeling attacked when the truth comes out.

I actually worked as a Retail Office Assistant at 2 locations - first in Plano, TX, then in The Colony, TX, and boy, what a difference it made! My days normally consisted of printing out and inspecting paperwork throughout the day, stocking the sales floor terminals, wiping down the office, giving and receiving tablets from sales associates, checking financing accounts of customers and calling the necessary company if something didn’t add up, and answering phones calls as well as attending to customers who walked in, be it to make any payments or answer any questions they had at the time.

I moved to the latter location to be closer to where I lived at the time and to try something new and challenging. Although both locations have really put my skills to the test and helped me grow a tougher skin against rude customers, I still considered it to be one of the biggest mistakes I’ve ever made with Rooms to Go. The entitlement from customers and even some sales associates just left a bad taste in my mouth. It was also annoying that the managers expected us to screen calls and walk-ins from customers who wanted to speak to a manager as much as possible before even letting them speak to one (though it was sometimes necessary since there were some things with which we as office assistants could help the customers).

Really, the only good things about Rooms to Go are the benefits offered, the occassional free lunches provided by managers, vendors, or even some sales associates, the hour-long lunches we could take on our own (though the staff at The Colony seem to discourage that and preferred we took 30-minute lunches), and my coworkers since (for the most part) they were cool to work with. Even some sales associates were respectful and nice since they understood how much we did for them (it wasn’t always like that though - some were stubborn, some were a bit chauvinistic, and lots more wouldn’t own up to the mistakes they made, thus expecting the office assistants to clean up their messes).

In the end, if you’re looking to put your skills to the test and gain some customer service and office experience along the way, you can give this a go. It’s not for everyone though, so beware..

I was with Rooms to Go for ten months and I have to say it was the worst job I've ever had. I was in Sales, you get treated like absolute garbage by this company, you get your commission taken at the slightest customer problem, even if it isn't your fault. You have no life, when you work here and I mean NO life, you will work every weekend, every holiday (except Christmas day) and almost every day of the week, 8-12 hours every day. 

The management of the store is the worst part about this place, you are forced to meet store quotas, even if the month is painfully slow and no one comes in the store all day, if you don't you get yelled at, if it continues you get fired (I thankfully didn't), if you're having a bad month, the managers will make you feel like you're about to get fired and will constantly be on your back, harassing you, until you fix it, working here make you feel completely unimportant and unvalued. Nothing you do matters and if anything bad happens at all, whether the store's down for the month or if sales numbers are down in general from the day before, it's your fault and the whole staff gets lectured for 45 minutes for something that 99 times out of 100 isn't anyone's fault.

 The monthly sales they have are also awful and borderline illegal, they have "coupons" in the flyers they send out, they say things like "Get a whole bedroom set for $420.00" and they make it look like it's for any bedroom set in the store but, it's only for the lowest quality set in the whole store, they have these same deals every month and they have these same "coupons" for many different items in the store, so everyone comes in expecting a deal and don't get it, who gets yelled at for this outrage? Management? RTG Hotline? No, YOU DO! 

 Their monthly "sales" are also a joke. Prices change, literally, by 2-15 dollars off the original full price and no, I'm not kidding. Even when you manage to actually sell something, you have to deal with it being out of stock CONSTANTLY. Literally, at any given time, the stores will only have about two of the twenty sets they have in, if it's out of stock, the wait times are ridiculous, usually between 3-5 months until it comes back, how many people do you think wait that long? That's right! ZERO. Rooms to Go is the worst place you could ever think to work, if you have any self worth and value spending time with your friends or family and want to actually be happy, at all, don't work here.

A typical day at work would be we would start the day taking all of the sold furniture off of the sales floor as soon as we came to work to allow the trucks to be unloaded and the furniture from the back of the store could be moved to the front of the store out on display for the customers could see it. we continued to do that throughout the entire shift always getting the stuff from the back. You can't buy something you don't see. A lot of days we have to shift a entire section to make room for the truck the next day because if we are getting a truck full of couches and the beds are going to be in the way of the extra couches the beds have to move or put them on display rakes still allowing the beds to be seen but out of the way of the couches. Also you have to always make sure the work area is clean to prevent trip hazards. We build things throughout the day and it can get messy from the styrofoam and protection stuff in boxes and then the cardboard. It takes a lot of picking up all the time to keep it clean my OCD might have been to extremes but that carpet had lines in it in backstock. A lot of days you have to wear your armour it's a bunch of guys messing with each other all day long and can't be sensitive. I probably come off the wrong way on the defensive side to new guys because they don't know me, but they dont see me cry at Publix holiday commercials either. The hardest part of the job for me was when there was nothing to do. Rooms To Go doesn't like to send people home when it's slow they know you need your money too but it was a struggle for me. I would fall asleep etc from boredom. The most enjoyable part of the job was the commeradie. it was like everyone was family there. you argue with you co worker because our hours are exactly the same everyday. you will but heads but in 5 mins y'all are laughing with each other about it. I have two favorite jobs I've ever done they both are number one because I love to fly but I'm in a time in my life I want to be home more and settle down. I loved Rooms To Go but my bad decision making got  job abandonment. I also loved Rooms To Go because it was the best of both worlds. The regional airport runway starts almost at the back door of the store. I could unload trucks and watch the planes come and go. I gave away so much when I didn't go to work. 

Depending on the manager you can definitely feel completely drained by the end of the day. The workload isn’t particularly high on most days but the need for an associate to pretend to be busy when the phones aren’t ringing or when the customers don’t have issues is ridiculous. Managers will often find something “wrong” that you’ll have to fix when in reality it’s just busy work since there’s usually nothing actually wrong with whatever it is that they came up with on the spot. Hours are long and you’ll often have overtime due to constant understaffing. Managers and coworkers alike are often unhelpful or would rather procrastinate on customer issues than dealing with it up front. That said, the company culture does try to make it feel like we are all part of a family but with as many hours as you’re there you definitely see your coworkers more than your family. The starting pay is decent for Texas, but don’t expect to get large gains in your pay (max 30 cents at a time if you get good bi yearly and yearly reviews). Some managers refuse to give perfect scores on performance reviews because “they don’t believe in perfection.” I’m not saying stay away but be aware of what you’re signing up for. Pettiness and workplace drama is the lifeblood of this company. Most of the good employee benefits (discounts) are currently disabled and you’re left with a measly 20% discount on furniture with prices often exceeding $2000. You’re unable to utilize the discount if you intend to finance the furniture for over 12 months. With the pay you will be unable to pay the the discounted price. Managers expect office associates to baby Salespeople no matter what. There’s clear favoritism on position titles that goes from Salespeople at the top and everyone else (Stockroom associate and office associates and office manager) is expected to be indentured servants. This is one of the least rewarding positions I’ve ever been in and the chances of a promotion for an office associate is slim to none regardless of performance. Promotions are only considered if you become the yes-man intent on breaking your back to meet their demands (which includes traveling to different cities for prolonged periods of time to work at different locations due to understaffing). 

I really enjoyed my job I was a Quality Inspector, which I would inspect all different types of furniture to make sure that It  meets all qualifications before they were shipped out to customers all over the world. I love my job it consisted a lot of walking and skills with the computers, paperwork and etc...but my job I miss working with all my  coworkers that I had got use to working with on a daily basis ...I really didn't have any hard work there but the only that I could really think of is when I was sent to assembly where we assemble chairs,tables, benches and etc...that's about the hardest I could think of lifting the heavy stuff placing them on tables...I really enjoyed just coming to work on a daily basis with a smile on my face that really brighten everyone face up at my job..they all loved to see me come in to work because no matter how or what I was going threw no one would never know because I wore my mask of nothing but love for everyone even the ones that I knew that didn't even really care for me...but I love everyone in this whole entire world...because that's exactly what kind of heart I do have...the most part of my job that I really enjoyed was coming to work and when they asked me to work over time I didn't waste a minute a second or nothing I was like yes I can work over...that's just me I love to work. My managers were good but they all had there own personal issues and sometimes would bring to work that I overlooked on a daily basis and still continued to just give them my smile and brightness of the day...I had my personal run ins but God gave me a overlook of happiness to all and I will always wish all my coworkers nothing but the best in life I have much love for my Regional Manager, Operational Manager, Managers, and Supervisors...god has gave me a heart to just love today,tomorrow, and everyday because life forever is not promise...My RTG..current workers and my coworkers that isn't there anymore...I truly miss u all...God Do Bless...LOVE  PEACE , AND HAPPINESS...

I don't have much positive to say about this company.  The main hangups are lack of communication, organization, project management, documentation, and work/life balance.  The company is not small anymore but wants to act like one.  You may get a direct call from the President or CIO for a project, skipping the chain of command.  I have never seen any requirements gathering on any project, rarely had a meeting to discuss the project, leading it being to rushed. All parties are not involved on the project leading it to being abandoned for another priority. It's one step forward two steps back. The disorganization, is too many projects labeled as priority and no communication to the engineers doing the work. Projects appear to pop out of nowhere and being the worker you are the last to know. Your manager has no idea what you're working on, they pass on emails with no direction. There are too many project owners that have full admin access to the systems, these people are not engineers either.  These owners will make a change, break it, and blame the engineering team yet with no knowledge of how their system works. The attitude is then to keep a hands off approach. As a salary employee you only receive 10 days of vacation a year for the first 10 years of service, then another 5 days at 10 years of service, 6 Holidays a year. Salary is also no competitive. Everyone is on call, no schedule. You will get called while on vacation. Working in I.T. you have to expect a degree of OT, but not at this level. I cannot work in a career where there is a hands off approach because of the fear of disrupting services, bring me in the loop and let me engineer the project!  All this leads to very high turn over.  In the short time I was there, over 11 people left the infrastructure department.

Top Job Titles	Average Salary
Sales professional 298 salaries reported	$84,933 per year
Stocking associate 11 salaries reported	$14.91 per hour
Equipment operator 3 salaries reported	$17.50 per hour
Retail sales associate 17 salaries reported	$14.66 per hour
Warehouse associate 3 salaries reported	$13.97 per hour

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