cashier

line cook

manager in training

line cook/prep cook

cook

Rosas Cafe

I typically work 11 o'clock am to 8 o'clock pm, five to six days a week. Since I have started working with the company, I have learned a great deal about restaurant management. I went through a management training program and excelled very rapidly. I learned and followed the company policies and procedures which helped me in becoming successful. Some of the things I have learned during my time with the company include: Inventory, opening and closing procedures, scheduling and staffing, new hire paperwork, food and labor cost and analysis, training new employees in food safety and positions, receiving merchandise, produce and dry goods, placing food orders and every position in the restaurant which include: cook, dishwasher, busser, cashier, line cook, tortillas and food preparation.  
My co-workers/ employees are very hard workers. They often times mention how they admire my hard work and dedication, which in turn provides a successful working environment.  I would have to say the hardest part of the job is having to deal with employees calling in and/or showing up late without notice. It becomes a burden and can, at times effect the flow of the day. Even more so if a replacement cannot be found. The most enjoyable part of my job is, working. I wake up every morning looking forward to going to work. It really is a great environment. I have a great passion for the restaurant and hospitality industry, the everyday challenges and fast pace are what keep me on my toes.

  My typical work day includes but isnt limited to:
	Open restaurant and make sure all employees are present
	Make sure lines are open and food is prepared 
	Make sure sanitary precautions are met (employees are wearing gloves, prep area is clean, etc.)
	Count safe money, deposits, and cash register drawers
	Take deposit money to designated bank 
	Prepare food for next day (cold and hot prep) 
	Cashier(provides customer support when needed)
	Provide excellent customer service and resolve any customer problems
	Clean dishes when needed 
	Assist in additional tasks when needed

  Ive learned so much from this company from basic knowledge to  management and delegation skills. 
  Our managers are very professional, and keep the establishment running well, the same with our regular employees.
  I think the most enjoyable part of the job is the rewarding feeling you get knowing that one customer got exactly what he/she wanted, or the response when we go beyond our title or duty to please. That is what separates us from other QSRs, and what allows us to generate the revenue we do (aside from our high quality food at a low price, of course).
  

A typical day at Rosa's Cafe would consist of swiping in and doing your job perfectly and somehow the management would still find something to be angry about. If the place is slow, then cashiers have nothing to do so we would sweep and bring dishes to the back. If that was done, the coworkers would talk to each other but management would always get mad when they saw cashiers talking but there would literally be nothing else for them to do. It was weird. Also, beware non Spanish speakers. They won't hesitate to blatantly talk about you in your face because they think you can't understand them. Little did they know, I could easily make out what they were saying. Sometimes they'd even say it in English because they knew if we said anything about it they'd cut our hours. They took advantage of their authority. When enough was enough, I finally quit mainly because I couldn't take the disrespect. If you report that they mistreat you, they'll cut your hours. So, good luck working here. If you're a Spanish speaker, you'll be fine I assume.

A typical day at Rosa's Cafe was always busy... I'd learned how to be patient with people more and more each day. i was learning how to do inventory (which i already knew how).
Management on the other hand wasn't very good, They wouldn't care if we were busy they'd leave when it was their time but WE had to stay past our time if it was busy. The co-workers were nice usually kept to themselves or to their part of the job like some cashiers would stick to talk to cashiers while drive co-workers kept to drive (usually cause drive stayed busy). 
The hardest thing about the job was keep the drive time down, we had to have it below a 0.40 and it was usually hard because they'd order huge orders and it'd be only 2 line workers (co-workers who served the food) and some are not very fast.
I honestly enjoyed the challenge to always have it at 0.40 or below it gives you a good challenge, its a fast pace environment but you can be sloppy better to learn how to do it right and slow and then work your way up to going faster.

Well to start off everything is done at a fast pace so if you clock in and are already being slow you're going to have a bad day. I have learned that wearing a smile can take you a long way. Managers were very hard on us about everything considering the fact that we are the newest Rosas Cafe that recently opened and we are getting judged and criticized about a hundred times more harder by the customers, management, and the owner. The work culture there at Rosas Cafe is very diverse, even though it's a Tex-Mex restaurant they made everyone feel welcome. The hardest thing about working there at Rosas Cafe was trying to deliver great customer service at a fast pace, but it can be done with the right skills and techniques. The most enjoyable part of the job is the people you work with, you create a family bond with them because you see them so much and share so much that it feels like their your family.

We always seemed over staffed yet at the same time under staffed, Tuesdays are incredibly busy and I was mostly in different areas doing different jobs such as bussing and ingredients prep. During my time here I have noticed that the employees and the managers are mostly cheerful however one of the managers does not speak English very well and gets stressed quite easily. Although working here was stressful it was still fun sometimes and I trying did learn that this fast food chain is quite scummy with pay, break time and employee benefits, though what can you expect from a fast food restaurant 

In a typical day at Rosa's starts in the office; getting paperwork finalized from the night before and preparing them to be sent out to corporate. Every day you get about an hour break to eat. The rushes weren't bad, but sometimes you'll find your self with a challenge.

You'll learn a lot about what it means to be a manager, the difference between being just an employee to being a leader. I enjoyed every opportunity I got to expand my knowledge of the business.

You begin to learn a lot about your employees, the ones that stick around soon become like family in your home. You become entangled with the current events of your co-workers lives. Getting to see them succeed in life was always the most fulfilling part about being a manager here.

A typical day at work: Clock in all employees and fill in each position posted on the position chart. 

I learned how to lead all crew members and make sure they are happy, healthy and enjoy working for the company. I also learned how to count, deposit all monies, and close the store.

The management team is sometimes unorganized and there is a lot of issues that occur within the team from time to time. 

My co-workers are fun to work with. They keep the work environment and everyone full of energy.

The hardest part of the job is getting the employees to not slack off during slow periods and keeping them busy with their daily cleaning duties.

Management was definitely an issue while working here when first starting you are showered with compliments and treated fairly compared to others. As time went on, you begin to ask for a raise after a while working there or maybe a promotion and management say they will consider it. Although, after some time you ask again and they don't remember you asking such a question. Other than that, the environment was 'average' until rush hour begins and the slower you are the more hate comment you receive from co-workers. I did fairly enjoy most days and a set schedule, but again I lost encouragement to work as my schedule was completely changed to hours no agreed upon in the beginning.

The staff is very easy to get along with. Duties are simple and not so difficult to understand and not necessarily have to have a specific skill set. Learned all positions within a year, and moved up fairly easy and fast. Management could use improvement. The atmosphere on a good day does feel comfortable, easygoing, hours pass by fairly rapid. Hardest part of the job is really not doing the task handed, other than that the job should not be difficult under no circumstances. The most enjoyable part is the staff, very nonchalant, easy to get along, most staff know more than one position so staff is more versatile. Help each other when a coworker is struggling.

Top Job Titles	Average Salary
Cashier 19 salaries reported	$12.84 per hour
Line cook 9 salaries reported	$13.39 per hour
Manager in training 7 salaries reported	$15.50 per hour
Line cook/prep cook 6 salaries reported	$12.00 per hour
Cook 5 salaries reported	$13.80 per hour

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