deli associate

floor manager

cashier

produce clerk

bakery clerk

Rosauers Supermarkets Inc.

Pros: 
Rosauers has given me not just a job, but a career. When I first started here 15 years ago I did not think it was going to wind up being my "forever home". Rosauers has helped me financially with a good and steady income while going to school, while raising three children, and while living in a VERY expensive community. I would say the financial "freedom" I've worked towards through multiple job opportunities here has been one of the biggest reasons I have stayed. Great medical benefits, an amazing 401k match, paid vacation, sick pay, employee discount, etc. are all things that are hard to find elsewhere and are very difficult to walk away from.
The environment in my particular location feels like a big extended family. I enjoy coming to work every day with my co-workers, some of which feel more like family at times than just a colleague/employee. When times are tough we all pull together to get through them while working as a team.
Rosauers gives people opportunities to grow not only as an employee but as an individual through coaching and counseling. There is no "three strikes and you're out" or a silly point system where you could lose your job when life happens. We see the gray and work with employees as the individual they are and not just the name on a roster sheet.

CONS:
Long work days/weeks for salaried managers. The requirement of time away from family while working in a high stress and demanding role creates resentment towards the poor work-life balance that is established. Leads to fatigue, burn out, and emotional stress. 
Many stores doing things many different ways leads to confusion with standards/expectations.
Not a lot of depth in the department manager and store management pool as a company. Training future leaders, and the time required to do so adequately, falls to the wayside. We have great candidates in our company but they need to be developed, not just promoted, for the next available opportunity. This very much depends on the store you come from- if you have a solid store manager that invests time in his or her people and who cares about their success, this isn't as big of an issue.

When I went to work for Rosauers it was family owned. I started as a merchandiser and as we moved into scanning systems I took an interest in the scanning support.  I took this interest because of the multitude of errors we were having while supported by the main warehouse with pricing. Having played with a semi smart terminal I learned a low version of COBOL. Using this I developed some applications for our pharmacy pricing, created an application for meat cutting tests, and a bakery yield analysis of costs.  The owner of Rosauers sent me to school at IBM to learn about the midrange System 38.  I returned and re-wrote the prior applications on the System 38 in RPG.  In a trade journal I read about an owner of a small chain in St. Louis who had built a system that gave him control over all his vendors.  Using this article as a model I asked, and was given permission, to build Rosauers a complete pricing support system on the System 38 in RPG. My approach was to integrate all direct store delivery vendors, including our main warehouse, as separate entities. Taking this approach gave us the opportunity to lock in costs and promotions from all.  We supplied the vendors with their product lists including the UPC code, their item number, our item number, etc.  The vendor was to return the filled in information by the 15th of each month. Some were able to transmit to us their cost changes. We then applied these new prices for the first of each month (our main warehouse supplier was applied weekly).  We further produced invoices for each vendor and the vendors used these invoices in their store deliveries.  Cost errors virtually disappeared.  As an example, we were no longer selling wine getting an average 10-12% mark-up because of cost errors, but a true 20% mark-up. Once everything was running we started data mining from our scanning results. Profits started climbing for the company and phone support virtually ended.  Did I like this job?  Loved it.

Job Duties- ROSAUERS
Store Manager: Duties include Supervision of all departments and work through all department heads in order to attain maximum sales. Identify and correct any safety violations that occur and work thorough the human resource department at corporate and operations at corporate in order to maintain a safe and clean work environment. Accept all customer complaints and resolve the complaints to the satisfaction of both the guest and Rosauers. Select and make purchases of product through the department heads for store wide promotions. Build and maintain a yearly budget for all departments and work with the department heads to achieve all sales and expense goals set up for the year. Build and maintain store budget throughout the year by monitoring monthly P&L statements and making adjustments and identifying additional opportunities for increased profit. Assist as needed in cash control. Identify employees for promotion and review. Identify Department Heads for promotion. Council staff as needed to insure productivity and maintaining a safe workplace environment. Review all store conditions both inside the store and outside to insure clean and clutter-free environments. Create and maintain advertising program for Super 1 Store in Ellensburg. Maintain great relations with all venders and secure advertising revenue. Conduct weekly store staff meetings and conduct additional employee functions as needed. Maintain a high level of community involvement. 
Assistant Manager: Duties include assisting Manager as needed in all the above activities.  Work closely with Store Manager and assist in any area requiring additional supervision or review. Assist to identify candidates for promotion. Supervise store in the absence of the Store Manager and direct department heads as needed. Assist Store Manager in identifying additional areas for improvement in all areas of the store.

In theory, this should be a steady albeit physically demanding (in the produce department, at least) job with great healthcare benefits and paid time off.  The work shouldn't necessarily be mentally  stressful with a few exception during peak times like the holidays or large sales.  Additionally, much of the legacy staff has been employed for 20 years or more which helps provides a strong sense of community within the store.  Store management is generally kind and helpful and does a good job protecting employees from abusive customers.

However, the parent company's unwillingness to provide a wage that is compatible with cost of living in the store's operating area has led to an abusive cycle where employees become overworked and driven away which leads to the remaining employees becoming even more overworked and underappreciated.  Many if not most of the employees are working 6 days a week and some like myself are working 60+ hours.  While it is technically true that overtime is not mandatory, there is no way that the store would maintain an healthy operating status without many of the employees putting in extra overtime to cover the missing labor even in other departments in the store. 

It really is a shame because it can be a terrific place to work;  the customers and workers are generally very friendly and as mentioned previously in-store management is attentive and protective of employees.  The short-sighted and unrealistically low wages however (especially in face of huge windfall profits for store) has created an abusive stress spiral that doesn't seem to have any end in sight.

I have never had a job that made me felt so incompetent. The work load was endless, even if I managed to get all of it done before I went home, I would be still be reprimanded for something the next day. I worked by myself mostly, only bothered the ‘group’ if I had a question and even then they’d look at me like I was dumb. The whole department felt like I was in high school all over again. The manager and the bakers were basically a cliche, and new hires aren’t welcome.  The manager would change my schedule without any warning making me super late for my next scheduled shift and the groupies would gang up on me ‘you should pay attention to your schedule.’ When I live 45 minutes away and no way of seeing my schedule on my phone it was difficult seeing the schedule changes. When they fired me for ‘talking about my review’ which I wasn’t told that I couldn’t do so, and I thought the review was wrong both of the managers, the sales manager and the bakery manager were laughing. The bakery manager was literally turning red from holding laughter. Like didn’t realize being fired was funny, I must of missed that memo as well. When I went to get my things out of my locker which was located not far from the office, I could hear them talking about me and when they realized I could hear them the sales manager locked herself in the bathroom and the other literally escorted me to the door. I literally had to ask for permission to get my water bottle from the work area. In all honesty, that place is probably the most toxic place I’ve ever worked for.

In the 6 plus years I worked at Rosauer's pharmacy I watched 16 employees (most of them being very good) leave to pharmacy due to the infrastructure and poor management of the pharmacy.  I think this speaks volumes about the lack of management and lack of cohesion that exists in this pharmacy setting.
A typical work day is 12 hours here and most nights I would not get home til 8:30 or later when my kids should already be in bed.  In the 6 plus years I worked for this company, I was never once allowed a 15 minute break or a lunch.  Don't think you will ever be afforded that ability if you are going to take a job here.  Being a single parent this job allowed me no flexibility and was super hard on me as a parent.  This job is not family-friendly job.  
The work-place culture was overall good as long as management didn't hinder the process.  Good people work in this pharmacy and it could be a very good job but has zero transparency which makes for a toxic environment.
This job will simply wear you out and keep knocking you down.  The hours are insane and the amount of stress is utterly overwhelming!  Again, good people work fo this pharmacy and I met some very awesome people over the years.

I enjoyed working at Rosauers, I have nothing but respect for all of my coworkers. Days can go by very fast and getting to know regular customers in my community is great. As an employee, you know what to do and when to do it. However, the store has terribly understaffed for a while and being understaffed puts unnecessary stress on everyone I know. The wages are not high enough to justify the high workload especially when there's places that you can walk to on your break that pay way higher wages for a seemingly lower amount of work. The head/upper management puts a lot of pressure on others in the store by micromanaging miniscule "problems" which does not blend well with the already existing stress of having to work harder and sometimes for longer intervals. There's also next to no opportunities for pay raise or advancement in position. Some people have been working for the same wages for years and for a company that certainly has enough money to provide better wages I personally don't see a reasoning behind why better wages aren't paid.

Rosauers is a very difficult business to work for if you are a young person, as antiquated business practices reign supreme.  You will be given zero opportunities to grow and develop in your career, and you will be held to ridiculously stringent standards that no older employees are held to.  Becoming friends with your managers and supervisors is imperative, as those that are friends with the boss get away with egregious behavior, while those that are not liked are managed out.  Office employees are treated like retail employees, your performance or ability is irrelevant, while even perceived deviations from strict process are punished severely.  Management is loathe to change anything, even if there is ample reason to do so, and will not listen to any suggestions given by "front-line" employees.  If you want to be a robot and not improve yourself or the business while being micromanaged by multiple petty supervisors, Rosauers is the place for you.  If you want to develop yourself, receive a fair salary for your work, grow in your career, or advance beyond your original position, avoid this place like the plague, because you will be ignored, paid a low wage, demeaned, and treated like a child.

On a typical day I am always on the go, team work is key to a place like that. Its a bigger deli so working as a team is the only way one can provide great customer service. There are times when people choose to slack, like at any job, but I'm one to pick up what other cant do. The only way to make money is being sure you can help a customer at the proper time and with the proper item. I usually work the coffee and juice bar but also expand to where the customers may be. I love my job overall, the people are great to work with and like to have a good time. Management may be a little off, I believe that the management team needs to learn about communication a little bit more, it would make for a smooth process and give the crew members the correct things they need to do. Makes it a bit difficult when you hear mixed ways of doing things. The hardest part of the job is lack of workers. People may be scheduled but when people are constantly calling in it makes for pressure on making sure things get done.

Rosauers is better than most grocery retail stores in the Spokane area. Rosauers treats it's employees fairly and is a responsible member of the communities it serves. Most Rosauers employees are unionized with the local ufcw depending on the job and location of which you are employed. Managers will try to work with your needs to the best of their abilities as far as scheduling goes however it is still a retail store so your schedule ultimately will revolve around store needs. Wages range between $12-$18 per hour and around $19 per hour for middle management. Company culture is normal of grocery retail and will probably have a marginal variance depending how well you mesh with your team and store managers. I would recommend this job to anyone who has a positive attitude, enjoys fast paced work, repetitive work, has a natural ability to multi task, and someone who truly enjoys interacting with customers.

Top Job Titles	Average Salary
Deli associate 176 salaries reported	$19.32 per hour
Floor manager 62 salaries reported	$21.97 per hour
Cashier 94 salaries reported	$18.93 per hour
Produce clerk 59 salaries reported	$19.15 per hour
Bakery clerk 50 salaries reported	$19.10 per hour

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