service advisor

car sales executive

commissioner

parts advisor

customer support representative

Rosenthal Automotive

Worst dealership group ever, their "recruiters" will lie to your face about how great the company is and the minute you step foot as their employee everything changes. 
Everything they told you about the Company culture is a blatant lie.
They will find every and any way possible to dock your pay so that you do as much as you can for them for free.
The so called "work/life balance" for this company should be labeled as YOUR WORK IS YOUR LIFE.
Your schedule is set but they expect you to work more than your schedule and even your day off but if you clock out a minute early they will dock your pay for it. They want you to trust them but every single policy is based on they have no trust in you.
If you bring anything to management's attention they will try to weasel out of answering the question and throw the proverbial company garbage at you. 
If you have nowhere else to go or you are just getting in the business this might be the place for you but the saying "the grass is greener on the other side" definitely doesn't describe this company. Anywhere else you go after this place is 1000% better than this hole of a company.
STAY AS FAR AWAY AS YOU CAN
They even had to change their name in Pennsylvania to Abington Dealer Group since the word has spread in the 5 months they have been there about how awful this company is.

Let me save you the hassle of getting this job and then realizing it’s not what they make it out to be. First thing is I was offered 15$ a hour plus commission, it’s not 15$. It’s 14$ a hour and then after a year of working there, they give you that 1$ in the form of a longevity bonus to hold you and be able to pocket more of your money. I was told I had to work overtime at least 1 day a week, in reality it’s multiple days in order to meet turn around times for customers and they refused to pay me for a dime over 40 hours. In fact, on each paycheck, they didn’t even give me the full 40, always slightly less. Even though I was averaging 45-50 hours a week. You are drastically over worked and underpaid for the type of work you’re doing (Working on 50-150,000$ high end vehicles). They take advantage of people’s lack of understanding of the labor laws. Regularly the work we had to do to put money in our pockets was put on the back burner so we could complete tasks for the company in order to save them money. Such as, moving locations, and personal favors for management. Exposed to toxic and cancerous fumes because management was trying to save money but not building a proper spray booth. 

The only enjoyable aspect of this job was my coworkers. 

Exclusive high line brand with an excellent clientele. If you have experience as an advisor, you probably have heard of an "open lane policy", This place takes it to a whole new level with no BDC or formal appointment coordinator. Internet leads, phone ups, and constant walk-ins. The earning potential is well over $100k but you have to be prepared to fight for it. Systems are not very well integrated and tracking leads to appointments is going to consume a higher than average part of your day. The technician's quality and speed of repairs vastly differ from one to the other. This makes setting the client's expectations difficult. Be prepared to have less control over when your vehicles are completed. The central dispatch system gives you a higher than average earning potential with more bodies drive sales. However, many repair orders slip through the cracks and are delayed excessively with everyone's new work being piled on. Seeking updates from techs, instead of techs updating you is critical. Constantly be on them to complete your work before taking new work. You should order the parts that you sold on every estimate as well, do not wait for the tech to do it. Enjoyable part is the clientele.

This company is probably the worse place to work at. They have a horrible pay plan and screw you over on your check. Due to covid the company is taking 10% from EVERY EMPLOYEE in the company because they can’t afford to pay for electricity I guess or they are just taking advantage of everyone and taking everyone’s money and messing with people’s pay checks. Taking money from their own employees just shows how low the company is especially embarrassing for the owners. It’s pretty pathetic not only the pay plan is bad but they take 10% from your checks every month. If anything the company should just go out of business if they are taking money from their own employees. It’s sad... don’t bother working or applying at Rosenthal Land Rover Jaguar in Tyson’s or any of Rosenthal Automotive company. The president and owners are greedy and will just take all your money. Your basically paying them to work for them. Doesn’t make any sense working for a high end dealership if u can make more money at working at a grocery store. POOR MANAGEMENT. POOR PAY PLAN. THEY DONT TRAIN YOU. THEY JUST TAKE UR MONEY. 

Since I started

2 of the 30 technicians that were here when I started, are still here.  
We had two highly qualified shop foreman’s. One of which had been here for over 15 years.  
As well as numerous highly talented technicians. 
With 100s of years of combined experience.   
Now we can’t handle replacement of a “Range” on a hood.  
Our inexperienced technicians are being tasked with problems. WAY beyond the scale of their skill.  

All of the service department has quit and been refilled with formerly fired employees or folks with no experience.  

When the pandemic hit. They decided to cut pay company wide.  
Which is when the mass exodus started.  

The GM at my dealership is a salesperson, who is way over his head and unable or unwilling to learn the skills necessary to be a GM.  

The corporate group that runs all the rosenthal dealerships, has no clue what it is doing. Geneva Management, is being run by people with little or no experience in automotive dealership environments. And as would be expected, doing a very poor job.   
 
If you have any other employment options. Take them.

Within the last 3 months, a total of 13+ employees have quit.  Rosenthal is the epitome of the "Carrot and Stick" mentality.  Meaning: Only interested in hiring warm bodies aka revolving door.

If you are fresh in the Automotive Industry, this will be the company for you. Rosenthal will exploits your lack of knowledge, promise a premium work environment, and find every way possible to increase their profitability through taking money out of your paycheck.

Unfortunately, there are some many in Senior Management positions and Executives whom have been 'Rosenthaled'.  Meaning: They continue to pull the Company line, even when it shots their own success straight down in the toilet.  They have zero latitude to hold onto good employees.

If you are a misfit, zero option of employment/experience, or trying to get your foot in the door.  This will be the Company for you.

Summary sums it up.
Phone Operator duties include answering internal and external phone calls for Rosenthal Acura and Gaithersburg Mazda  and directing calls to appropriate representative(s), providing employee schedule to clients and employees as needed, delivering messages from clients to employees, creating office documents for receptionists and general office operations. Receptionist duties include greeting customers, helping to arrange clients into loaner cars and creating loaner car temporary registration forms as needed. Other duties include accepting cash, check and credit card payments; entering car down payments; calculating sales totals; entering company fuel expenses, preparing and delivering fuel reports to management; making coffee orders for communal coffee maker; helping and guiding clients as needed.

The Rosenthal Group used to be a respected company to work for until Geneva Management got their complete hands on everything. Their only goal is to drain every personal working for them especially when it comes to service. The upper management are a bunch of con artist that use the carrot and stick mentality to the fullest. Guess what you never get to the carrot. They are the only group that is still using the draw check compensation and will pull money out of your check every month to show you what you could have made but dont worry in 6 months if you are not a minute late never call out work 60hour weeks and get perfect surveys, you will eventually get paid.  Dont fall for it and keep searching for a company that cares. I gave up after a year of trying. It wasnt worth it

This is the worst auto group to work for in va. You will work dealership hours, but they will hold your pay. Everyone from sales, finance, and managers are responsible for tag and title. Stay away. They alway offer opportunities for high positions but your pay won’t show it. Biggest waste of time. You end up paying them more than them paying you. It like you’re paying to work at a dealership.  They are the cheapest auto group ever they don’t even do lunch on Saturdays. All of your money will go to Geneva( their corporate head quarters). Their KPIs will restrict your pay. Do not do their finance manager training!!!! You will be doing paperwork for minimum wage. 

What is the best part of working at the company?
Non, over work and under pay! They find every way to take your money. People there are nice. Upper management is a joke. 

What is the most stressful part about working at the company?
No process in place. Customer constantly complaining because of lack on employees. It’s a revolving door. 

What is the work environment and culture like at the company?
Culture is terrible, worst company I’ve ever work for. I’ve been in the business for over 11+ years. 

What is a typical day like for you at the company?
Over work by upper management that don’t know what they’re doing. Having to deal with customers complaints consistently.

Top Job Titles	Average Salary
Service advisor 12 salaries reported	$86,042 per year
Car sales executive 11 salaries reported	$85,455 per year
Commissioner 2 salaries reported	$95,000 per year
Parts advisor 2 salaries reported	$45,000 per year
Customer support representative 2 salaries reported	$18.00 per hour

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