area supervisor

retail sales associate

stocking associate

assistant store manager

asset protection associate

Ross Dress For Less

Let me start with at one time Ross was actually requesting reviews be posted from their associates and had made in store marketing materials for the break room, if that is not a red flag, I don’t know what is. The reason there are constant store manager positions being posted is due to the turn and burn style of Ross. I understand that Ross is off price retail, however there is little to no support for store managers. DM’s and ALPM’s turn in to bus drivers and only care when they become aware of corporate visits in their areas. They will cover a quarters worth of information on a conference call on a Monday and expect you to nail the corporate visit Tuesday. Instead of developing the team, they try to cram everything they should of been teaching you into a call. Even though you turn in a business focus plan weekly, the district manager and ALPM have never provided direct feedback, then act flabbergasted during a corporate visit with the items on the business focus plan that you have been sending them religiously with NO FEEDBACK. Definite favoritism across the organization at all levels. Store Managers are glorified fitting room attendants, cashiers, salesfloor associates, and maintenance. Senior and field leadership will tell you that you should be managing and not be doing these positions, however the payroll model for the stores does not allow for this. The stores are open extreme hours with as little as four key holders (when fully staffed). That does not account for when your hourly managers quit with no notice and you are stuck trying to figure out how to cover the store. The hourly managers only make $1.50 an hour more than the associates and are expected to handle multi-million dollar stores as the manager on duty. The turnover at this level is ridiculously high. The company preaches they care about work life balance but with the expectation of what should be occurring in the stores with the amount of payroll given, you will spend many more hours than the mandatory 45 trying to make your store presentable. Then on your days off your managers will be calling and texting you for every little problem and if you do not respond will reach out to the DM and the DM will tell you to get in touch with your store and fix the problem. This leads to being on call 100% of the entire time the store has managers in it, which is 18 hours a day or more at some locations. False promises are given to managers to try to help retain them, as in ALPM and district manager in training positions. You are held accountable for shortage in your store, but when you report an external theft incident to the Area Loss Prevention Manager, they are annoyed you are calling them and/or ignore you completely. They will then get mad that more external theft events aren’t being reported. There have been times the suspect is still in the parking lot and you are still not authorized to call PD. Customers have become aware of this and will load duffle bags and suitcases and walk out of the store laughing at the MOD. All the while shortage is directly tied to your bonus and all leaders visiting your store will tell you that it is an internal issue. There is only an outside janitorial service that services the stores in the morning. This service only cleans the bathrooms and sweeps and mops the stores. All other maintenance falls on the stores. This includes vacuuming, spills, sweeping, windows, mirrors, restrooms through out the day, etc. Ross also rolled out self service fitting rooms to most stores. This has become a customer service nightmare, as there are only two stalls available and customers trash them with go backs and use them as an opportunity to steal/conceal merchandise, all the while your payroll for this position has been eliminated from your budget, leaving it up to you on to figure out how to keep them clean. The store will get shopped by mystery shoppers who check sizing. These shops come in at all hours and on weekends. In an environment of off price retail, the clientele can ruin the sizing for the entire store within two-three hours of store opening. Making it near impossible to pass a size shop.

Get more in touch with what is going on in the stores. Provide better support for store managers. Look at restructuring in a way that provides more key holders to a store and increasing the wages of area supervisors and assistant managers in order to prevent store manager burn out. Either increase the payroll model to the stores or lessen some of the expectations, with the payroll model given, your store managers are being forced into spending over half of their shifts or more on registers. Make a more accessible venue for store managers to be able to voice their concerns without fear of retaliation. Within my district alone, there are multiple store managers shopping for new jobs. If you truly care about people and a good work life balance, perhaps look at your organization from a top down approach, and ensuring what looks good on paper actually works in the stores. Perhaps have senior leadership spend time running a facility with the payroll models given and root cause some of these issues. Make the district managers and ALPMs become more involved and actually help the stores. With the new audit format, this is their only focus now and instead of trying to help they just beat you up on every question you miss, and try to get out of the store as quick as possible. Also, validate that the DMs and ALPMs are providing feedback on business focus plans. Conduct unannounced corporate visits that are truly unannounced. Allow the store managers time with senior leadership out of the presence of their DM and ALPM to truly allow them the opportunity to voice concerns without fear of retaliation.

I really like some of the supervisors here and the store manager is mostly nice to employees.

 I do not like how the company is run though. I was thrown in cashier with hardly any training just like 10 minutes of looking at an incomplete manual and a lot of videos where you cannot hear the sound and it doesn’t really help teach you anything about doing your job. I did not like being poked over and over and bleeding from the sensor tags they put on everything and found learning to use it was a big learning curve for me. Everyone is so so busy that nobody has much time to teach you anything or you feel bad because the line is always long and most of the management is always running registers. If a customer in line shouts at you to call more cashiers they do have the last of management come up and help which does not help the way the store runs, as it rewards the customers when they don’t ever ask nicely for this, and often it is hard to get your break so they should have been up there already to take care of the employees getting breaks instead of only coming up for the most impatient and rude of the customers. 

Everything there is graded on how fast you are and so it is hard to be accurate or to seem polite to the nice customers because you are told to call the next customer up as the last one is paying. There is always a bunch of hangers and sensor tags around you in cashier and you have to ask permission to stop and clean it up so you don’t go insane. But then the customers get upset about this and continue trying to rush your register even if you turned your light off and are clearly busy cleaning as fast as you can. The customers yell at the cashiers because of being the only cashiers instead of being appreciative that they are even there, as this is an minimum wage (or barely above) job and you can find easier work elsewhere for more money. Even fast food pays me an extra dollar fifty  an hour above minimum wage.(I have two jobs) and is an easier job and the customers are nicer.

I do not know what it is about ross that attracts the rudest customers but they really are rude often. Not all of them of course. but a much higher percentage than anywhere I have worked in customer service. 

I also do fitting room some and thought it would be chill but the customers don’t do simple things you ask like just hang their hangers so you can count their clothes or even bring out the clothes on the hangers. They get mad at you for asking them to not block the fitting room with their cart and try to fight the employees who ask them to move the cart when it would not be a big deal to do so. The fitting room is claustrophobic during holiday season with many racks and the customers don’t care that we need to get through and be safe to exit in case of emergency. They are often selfish.  And there is no employee bathroom so we have to use the same one as them.  They seriously ask to use the bathroom all day long over and over and then trash it and it always stinks and has used towels on the floor and no toilet paper, who knows maybe they steal the toilet paper or something. women’s restroom lots of rubbish on floor and overflowing garbage and just gross. I wish I could refuse to let them use the restroom as that is where I have to go as well, and there’s always a line to go in there so I have to hold it a lot. And then the customers complain about the very same bathroom that they mess up over and over again all day long. I don’t clean the restrooms or even know where toilet paper or supplies are stored anyway and I don’t get paid enough for cleaning them so it’s annoying to hear the complaint all day and ask for help with bathroom to be cleaned and then nobody ever does get sent to clean it. I think they just have the overnight cleaning people do it so it’s always bad in there. 

There are communication problems as well because the schedule is constantly revised and I don’t know if there is a set day the schedule should be out but I never see it in the wall until the day before the next week. If you need to call the store and speak to a manager about any work related thing like your schedule they are always too busy to talk to you and often you’ll just get put on hold for a while and then hung up on. They are supposed to have a computer system to check your schedule but my password has never worked and I asked for help from management and they said they don’t know anything about that. It is unclear who you can get ahold of for help with that. Many days when I open nobody opens the door for me since it is locked before store is open and then I get clocked in late after standing in the cold for 10-15 minutes waiting to clock in and not being paid. 

I would say really one star but I have to give credit that some of the managers have been really nice to me, it’s just not the ones who can fix any of my issues with the work place and I do respect that they work so hard and are constantly overwhelmed as well especially during the holiday season. I really just hate the customers for the most part and how rude and filthy they are. There’s things like tissues and trash in the aisles, or big balls of hair or other weird stuff. As soon as I find another job I am leaving this place. I will also say that they have been extremely flexible about my hours. 

A typical day at work would be walking into a store that is trashed. The cheap  customers who have no intentions of buying anything are pretty much encouraged to do  as they please. they steal and open the products and physically test out every single items like the items were already paid for..items that shouldn't even be taken out of their packages . These customers let  their ratchet kids run around the store like is a playground. or they'll see them crying loudly and yet  just stand there and do nothing. The store protective personnel aka the SPS or the security of the store are a JOKE! The S.P.S are paid way more than the other associates to do nothing. Sometimes all they do is  just to walk around the store aka walk around in circles all day, then maybe sometimes escort the supervisor when their switching out the teal from a register and transporting the money to the safe in the office in the store. They are trained to look the other way when they witness a form of shoplifting , theft or customers doing something they are not supposed too. Once I reported a customer shoplifting to the store manager and all she told me was to next time  provide that customer with great customer service. The supervisor are so desperate to boost sales that they'll  allow customers to  return obviously altered and/or  damaged merchandise or clothing including undergarments  with visible stains on them for full refund. The cashiers and sales associates are over worked.Day in day out it feels like they are always short on people and yet they hire new associates almost everyday..They have no morning associates or if they do schedule any they work only in the stockroom or rarely  they may have one  associate with insufficient training on sales floor in charge of recovering a whole store by themselves and seeing as that how that associate is clueless as far as what is required of them and there's no real supervision so you'll notice that that same associate go on many authorized breaks and still end up not cleaning their assigned areas. The individual in charge of creating the work schedule always schedule not that many associates on days that are the most busiest i.e holidays,weekends, Tuesdays, Fridays. There is an overall lack of structure in the way the store is ran.,The new store manager or mean-a-ger  is racist and very incompetent at her job. She bring in new hires and have an inexperienced associate shadow or train them..There is alot of favoritism as far as how people earn their promotions...Inexperience people often get promoted to higher positions or supervisory roles...NO room for advancements ..If you don't have BFF in high places you'll never get promoted to a higher position..If you started as a part time you might never become a Full timer ..They have  associates that have worked here for 15 years and never once got promoted! Hard work,dedication, passion for your craft and loyalty to the company doesn't pay off when you work for ROSS DRESS FOR LESS..Alot of Area supervisors here are so unprofessional  some will address you in a  very inappropriate, condescending manner and will gossip openly about you to other associates when you present an issue to them. They don't even cross train most of their new hires and yet they'll schedule way more of them and only have one crossed trained associate thrown in the mix..Now the problem with that stupid logic is in the event that the associate that is trained in everything goes on a break then the whole store turns into a chaotic mess...the supervisors would pull inexperience associates and place them in  department they are not trained in..i.e you'll have a cashier placed in the fitting room to do the job of a seasoned Fitting room attendant's job..or you'll have one weak cashier assigned as Front End Supervisor or a cashier whose never been trained to work on the sales floor assign to sales floor. Plus your hours get cut so often.

Where do I even start? I was hired as a seasonal employee and was excited to start another part time job that was literally a 5 minute drive from my house. My first day i came in and it was literally a disaster. Communication is terrible. I was "trained" for about 15-20 minutes and then pretty much just thrown into the mix and had to figure out how stuff worked as i went along. I was told by a manager to work on a certain department with a "training buddy" who showed me how to do recovery, (basically fixing up my section and making it look as neat as possible) she left after like 5 minutes never to be found again so I did what I could on my own. Keeping the place neat is impossible, by the way. Customers are pigs. I couldn't believe that I would turn my back and as soon as I turned back, customers had left piles of clothes and unwanted items on top of the racks or just laying on the floor. Customers have no respect for your work and many times they just don't know how hard it is to spend 20-30 minutes fixing up an aisle only for it to be trashed by customers in like 2 minutes. It's so frustrating. 

Managers are honestly useless and all they do is yell at you and call out orders and they expect way too much from the associates.The assistant manager in my store was an ogre. The only thing she did all shift was separate the "go-backs" carts into sections/departments only to yell out for associates to put back the items where they belong. The managers are so disrespectful. I was yelled at so many times to "hurry" and to "pick it up" when I was literally busting my butt off to work as fast and as efficiently as possible. I was working as fast as I could for the amount of training I was given. I was never even given a tour of my store by the way, so I had to run around the whole store trying to figure out where everything was. When i wasn't done with a task at the time i was called on to perform another task, I was put down and told to work harder. My work NEVER felt appreciated. I was always being called on to start new tasks by another manager, when i wasn't even done with the one a different manager had assigned & then i was yelled at for not finishing my other task. 

We were so overworked and the pay is TERRIBLE. it is IMPOSSIBLE to make a living from this job. it's honestly not worth the constant put-downs, the stress, the pressure, the throbbing feet at the end of your shift, or the rude and messy customers. My manager was always sitting on her butt yelling out commands and telling the workers to hurry up and finish. 

Scheduling is horrible too. I was often scheduled to work a certain shift and when i showed up, i was told to leave and come back later that day. The managers think all part-timers have no life besides working. I tried to plan my life around the job and it was so infuriating when they would change the schedule up on me without telling me. This happened so many times. 

It's also very rare when you can leave on the time you were scheduled to be off from work. A lot of times our ogre manager wouldn't let us leave. I swear she took pride in making our lives miserable. When she would see us finishing our duties, she would find more for us to do. I would often end up leaving an hour or 2 after I was supposed to leave. 

The ONLY positive aspects of the job were my co-workers. I met so many amazing people who made the hellhole of a job a do-able one. We would suffer together as we would say. The employee discount isn't a big deal in my opinion. 20% off mostly and the products are already cheap to begin with. Another positive thing I enjoyed where some great customers. Meeting different families and nice people made me happy.

Only reason I stuck around for the time I did was because I needed a paycheck. As soon as I found another job, I said adios. 

Never again. And do not recommend this job to anyone…unless you have no other choice and need the income at the time. Stay away if you can.

I Absolutely Loved Working For Ross Dress For Less; Mainly For The Little Discount We Received.. The Customers.. And The Location Of The Ross.. The Employees That Actually Cared About Their Jobs Made The Night Go By A Little Easier. We Can't Forget About Those Long Nights In The Dressing Room--With The Best Tunes Coming Through The Speakers! I've Actually Worked For Them A Total Of 2 Times My Entire Life. The First Time, I Had To Resign Because I Went Off To College. Lol Ross Has Some Really Great Patrons With Remarkable Stories & Adventures. You Always Tend To Make A New Connection With The Customers Over Colors & Patterns!  I'm Rehirable; So This Is In No Way A Biased Opinion.  

The Managers Always Stay Cooped Up In The Office Leaving Floor Staff Overworked. Every Employee Was Trained To Handle Customer Situations As A Manager Would. Cashiers Were Told Only To Get Them For Returns Over $50 While They Acted Like They Were Doing Paperwork While Watching Videos. 

Working Here, I've Come Across 2----TWO Store Managers That Actually Cared About The Production Of The Store. So If You Can Show This To Ross, I'd Really Appreciate It! They Need To Do An Undercover Boss Episode OR SOMETHING! Lol Just Being Honest.. 

There Was No Accountability For Employees Coming In Late, Not Running Morning Racks Before Night Shifts Started, Talking On Phones; And Going Home Without Having Their Bags Checked Or Drawer Fully Accounted For. When You're Pooped From Running Racks; When It's Time To Leave You Don't Want Hear Any Mess About A Cashier & Her Drawer Being Short! You Wanna Go Home--And We Were Forced To Clock Out During The Investigations.

What Caused Me To Leave Was The Fact I Was Training New Managers That Came Into The Store; But I Wasn't Able To Become A Manager Myself. The First Time I Was Hired, I Was Trained By The Regional Manager So I Was Really Over-qualified For The Position By The Second Re-Hire. They Were Trying To Keep Me Locked In As A Lead Retail Associate. Giving Me The Ability To Do Everything A Manager Can Do Except Cashier Issues For Night Shift (At My Request).

As I Spoke Up In Suggestions, My Hours Got Cut Short. As Cliques Grew, Good People Started To Lose Hours. It's Just Really Disgusting How I Was Treated The Second Time Working At Ross Dress For Less; How Elders Are Treated Working There. I Couldn't Believe How A Store Could Have So Much Value In Products, With People Running Locations On Ego Instead Of Leadership. 

Can You Imagine All The People That Take Pride In Ross Busting Their Butts To Make Sure Each Customer Receives Excellent Customer Service? Can You Imagine All The Good People, Such As Myself, That Enters Then Leaves Ross' Revolving Door Of New Hires? This Must Be Stopped! To Some People I've Met While Working For Ross Dress For Less, This Is Really Their Last Hope. They Want To Come To Work Secure Knowing That The Company They Work Minimum Wage--And Varying Hours For-- Is Doing All That They Can Do To Help Them Thrive!

I Strongly Believe, If They Have Quality People In Regional/General Management Positions; Ross Can Filter The Quality Of Their Employees. As I've Stated Before, I Had The Pleasure To Be Trained By A Regional Manager Only Because The Location Was Just Opening. Not Everyone Gets The Proper Training, Not Every Employee Cares, And Their Customers Can Sense It!

I'll preface this by saying I was part-time, so I'm not sure what full-time had to deal with. When I started, they barely gave me any training and just sort of threw me in the deep end. They taught me how to clock in, how to log in to the register, and how to choose payment type, but anything more complicated than that I either figured out on my own or learned much later than necessary.

Despite being specifically a cashier, they also had me working sales floor some days. Which was fine, I didn't mind, but it was a little annoying to not KNOW that until I showed up, because I then had to find a manager, check in, and then get my assignment instead of being able to start right away.

About six months into the job, I got "promoted" to keyholder, and started working specifically at the customer service desk. I say that in air quotes because the only thing I gained was responsibilities, not any rewards. My pay stayed the exact same, but I was now in charge of a set of keys (couldn't leave until I handed them off to another keyholder), I was in charge of returns, AND I was in charge of helping customers with the jewelry counter. All of this was on top of my cashier duties. Sometimes I had another person at the counter helping with the returns and checkouts, but when we were busy I usually got customers who were angry I didn't help them with jewelry right away.

I think the hardest part of the job was standing for that long. I'm physically disabled, but it's an invisible disability (chronic pain) and I was fairly young at the time I had this job. I was afraid to ask for accommodations, because I was sure they'd either get denied (on the basis I'm not "really disabled") or I would have my hours cut. Even just having a chair would've made my job a lot easier, but I had no idea how to go about asking for one, which left me in pain at the end of my shift, after which I still had to either drive home or walk the half mile to the bus stop.

In addition to that, they had a rule where you were only allowed one fifteen-minute break for every four hours of scheduled work, and you could only take a thirty-minute lunch if you were scheduled more than five hours. Effectively the five hours rule actually meant "if you were scheduled more than five and a half hours", though. This meant I usually only got one break the entire day, and they would regularly schedule me at exactly five hours and make me clock out immediately so that I didn't go over, so that they didn't have to give me a lunch. But then, after having me do this, they got upset at me for leaving so fast because they wanted me to do "one more thing" before I left.

Aside from the complaining though, I did actually kind of enjoy my time working there. It was my first actual job (not gig work or at a family business), and I think it gave me a lot of experience. It's a lot easier for me to function in customer service roles now that I have a script and some practice, which also helps in my day-to-day life (as I find it hard to talk to people, due to anxiety).

I wouldn't work there again unless I had no other options, and I would definitely try to negotiate for higher pay if they give me the same responsibilities, but it wasn't the worst thing in the world.

Where do I start. This is a monster of a company. They carry “Christian” merchandise, maybe they are rumored or claim to be a Christian company? Who knows, they sure don’t act like one. It’s a discount store, so all of there decisions on how they treat their employees are affected by this. Even though they probably are making a stupid amount of money everyday from all this stock they receive almost everyday that isn’t even tracked or under a list of inventory. Yes all of their merchandise is randomly sent in! Trying to answer customers questions about if we have another specific item? Good Luck! It might get sent the next day or never. Anyways, the trucks are not on a set inventory list, so they have no way of knowing how much of one thing to send. You get the picture? Stuff gets overwhelming. You have full cardboard boxes of JUST clothes sitting on the stockroom floor for days, weeks? Or shoes? That’s a big part of money lost right there, and one example of how horribly the whole company is setup. Oh, and don’t forget they have an SPS they just made the job position recently, but they can’t even stop shoplifting. So, there paying a SPS for security that doesn’t secure their own store. There’s just money lost all around, and they usually blame it on employees, and there’s safety meeting over it and yadda yadda. There’s benefits yes, but full time jobs are like urban myths throughout almost every Ross establishment. They put papers up in the break room saying they give all these wonderful benefits, and again I asked my manager about this they said there’s is hardly any full time jobs out there with Ross. So pretty much 80% of their workforce is underpaid, under appreciated, and definitely don’t get any of the benefits they are owed. Also, we have these double discount days, and they would put flyers up giving us a heads up when that is. However, new management or corporate or whatever decided to take away the flyers leaving us to ask fellow employees when it is. Working in the stockroom is a nightmare, that’s the only position I’ve worked I’m sorry for other people in other positions. But, in the stock room we have to deal with their “inventory “ mess daily. We also have set times to complete everything, which they keep pushing and pushing to faster goals almost to the point it could be considered a sweatshop. We constantly run out of processing items like hangers and nubs or hard tags, and have to be creative and still achieve set times. THEN we have to run everything into the floor in set times, which is fine in the morning when no one is there that’s the only time that timeframe can be achieved, at a certain point you are fighting through crowds, and your racks get stuck on trash. The customers complain about it being dirty, but who are the ones that make it dirty? We are always understaffed, and on timeframes to get things done there is literally no time to clean the store unless it’s in the morning or some slow time at night. Ohhhh and then you have corporate snakes surprise visits, where they slither through the store and tell you what a bad job you done, how you need to be faster, and how to set up your work station better. I’m done with how Ross treats their employees. PLEASE pass this on to EVERYONE NEVER work here ever!!!

I'm the assistant manager and spend 70-80% of my time cashiering since we never have payroll to have cashiers.  Rest of my time is spent scrambling to try and pencil whip a bunch of checklists and forms that need to be filled out everyday.  I thought it was just my store but I've called around to other stores in the area and it's the same their too, managers all run registers.  If you don't believe me, walk into a Ross some afternoon and look for the store or assistant manager.....9 out of 10 times they will be on a register.  Or better yet just call some store and ask for the assistant or store manager and when they pick up you will hear in the background that they are checking people out.  

Turnover is extremely high.  Ross will hire anyone and is constantly bringing in people just to keep up with the amount they are losing.  Those that are good and get hired quit within the first 2-4 weeks once they realize what the company is all about.  The rest don't bother showing up half the time or call out sick.  We never fire them since we can't fill their position quick enough.  All associates are badly overworked and not treated well.  

Area supervisors work 40 hours a week.  District manager is always promising anyone who looks clean cut and honest an "area supervisor" position.  The position is a joke.  You are basically a glorified "key holder" who can open and close the store.  Position pays $9.50 to $11.00 an hour.  Expect to be overworked and exhausted especially when you get a closing shift, you work until 11pm or 12 midnight, 1 or 2 am if it's a busy store.   You will spend most of your time cashiering or processing freight, or picking up things off the floor from the customers.  If you do get free time you are struggling to get a project done given to you by your store manager.  

Assistant store managers work 45 hours a week.  Only thing you do different than an area supervisor is write the schedules and occassionally interview someone, if there is time.  Pay is extremely low, expect around $13 - $16 an hour.  

Customers that shop there are HORRIBLE.  Very rarely speak english and leave the store a complete mess.

District manager and regional managers and staff are completely diluted about their stores.  They will walk into a store and actually look at an area and give "direction" on how the area should look and how it should be merchandised.  It makes no sense since everything when stocked is thrown on the shelves and customers destroy it from there.  

All managers that work there, (area supervisor, assistant store manager, store manager), this is their first management/supervisor job.  They don't know anything else or have experience so they are all several notches below what you would expect.  If they do have previous experience they quit within the first year.  

Anyone who has worked for Ross longer than a year hates it and is completely miserable.  

If you are considering working here, don't!  Unless you need the job keep looking!!  Or take the job and keep looking until something better comes along.  All the negative reviews written here are true, associates and area supervisors are treated like slaves!!

During the time i've worked for this company, i notice some issue that were always brought up but never got resolved. The warehouse is extremely hot. There is no ventilation and depending on the department you work in they don't have fans. Management doesn't have communication nor is open to new ideas. Workers are to work hard and sweat like crazy. They give out Gatorade only to certain department that is above a certain amount of temperature but recently, since they didn't order any gatorade. They've been controlling bottle waters. I find it extremely, ridiculous that they are controlling water that it given to the workers who is in the warehouse sweating and getting dehydrated. Many of the cooler doesn't have water or the water taste funny. LP management is horrible and only care about numbers and doesn't appreciate what you do for them. They rather give promotion to the people that are "yes man" then to the person who i capable of doing the job. Since, they open back up from covid we have worked 6 days a week for 12 weeks in a row and they continue to keep working 6 days a week since peak season is about to start soon. LP has a very high turnover rate due to the fact that things change over night and even change within hours and they expect the LP agents to enforce the new rules while they should communicate it to the workers and supervisor on the floor. The DC is always breaking down in equipment and is out of date. If you have an issue with a certain supervisor or someone and you call the hotline and multiple people have the same issue, that person is still there and more problems come across due to the fact that the workers are not being heard. They choose to protect the people who are the issue just because they like them and fired the workers that work hard and is doing the job. Management doesn't listen to or believe you even if you have witness to back it up. Some of the LP agents also think that they are the cops and would give you safety violation while you're in the bathroom or restroom because you need a break. The only break that you get is 30 mins for lunch. They expect you to work till the very end of the shift but you can't clock out even for 1 mins late or you need your supervisor to clock you out. From working with the workers on the floor, many of these issue have been brought up but they never get an answer or a solution. If you have a family don't expect to see your family at all cause work will become your new home. They give you a raise to try to keep people happy from working 6 days a week but you get burned out from the job because it's consistently moving and on your feet. They feed you on Saturday so that management can feel like they care about the workers but the food is cheat and unappetizing. LP management micromanage you and always watch the cameras on LP agents more that the workers. They expect a lot of work from you when there's no work so when you relax or walk around or do something else that they don't like they hound you about how you're not doing the job and you're slacking off. Run from the place because it's not worth the headache and stress. This place is literally a sweatshop. 

Pros:
They promote from within. If you're smart, hard-working, and have open availability, it's easy to move up as far as store manager, especially if you're willing to transfer for a promotion.

Compensation at the management level is decent for the industry, with good bonus potential. Associate pay is also higher than direct competitors.

Benefits are excellent. Vacation time starts at 2 weeks per year for full time and increases up to 4 weeks per year based on length of service. You can also roll over vacation. You can bank a maximum of 2 times your annual accrual. Most hourly full time accrue sick time. Store managers and hourly assistant store managers get "unlimited" sick time. 401k matching and ESPP are great.

Cons:
They will slam you with merchandise and then throw a fit if you can't get it all done. This might be reasonable if you knew how much merchandise to expect when you wrote the schedule, but you don't find out what's coming until the day before. One day you might get a truck that requires 15 work hours to complete, and the next day you'll need 60 or more work hours. There's no pattern to give you any idea which days might be light or which days might be heavy. If you fall behind and manage to convince them to cut a truck (extremely rare) so you can catch up, they just send you a double truck the next day and you end up exactly where you were. Many weeks you'll get trucks every day Monday-Saturday. When you write the schedule, they might tell you you're only getting 4 trucks the next week and then after the schedule's posted they'll add 1 or 2 trucks. Or they'll tell you you're getting 6 trucks and then cut 1 or 2 of them after the schedule's posted.

You're expected to add or cut associate hours with less than 24 hours notice on a regular basis, with no consideration for the fact that the associates are people who have bills to pay but also may have plans on their day off.

Store managers are the only salaried employee in their location. So any time you need to cut payroll or can't add enough hours, you'll end up staying late or coming in on your day off to try and keep up. Otherwise, you'll fall too far behind and get written up.

Because the locations have no say in ordering their own merchandise, there's a disconnect between what's needed and what's sent. They may send you 800 pairs of shoes when you already have all shoe sections full and 200 pairs in your stockroom processed and waiting to go out.

You're almost never allowed to close the store due to weather or for any other reason. As long as 2 people (1 manager and 1 other person) can make it in, you're expected to stay open. If you're the only manager who can make it in, you're expected to work open to close. Depending on your store's hours and truck time, that could be as early as 5:30am to open and 12:30am to close. Unless it's the holidays (pre-Covid). Then you'll be there until 2:00am for a 1:30am closing time.

Once you're a store manager, it's extremely difficult to get promoted. This is understandable, because there are fewer positions the higher up you go. But I've seen them string managers along for Years with promises of advancement and no follow-through.

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