truck driver

delivery truck driver - cdl

truck driver trainer

dental assistant

patient coordinator

Ross Medical Education Center

Let me start by saying that this is a great job on paper. I was so excited to get started. Pay is higher than comparable jobs in my area (the ONLY positive I will give), and until Covid hit I was more satisfied than not.

With Covid, the company laid off over half of my department but the workload stayed the same. This led to so much stress that I was diagnosed with an anxiety disorder; something I had not struggled with before. My team communicated to management MULTIPLE times about our stress level, and nothing was ever done. We had 4 different managers in a 6-month span of time. Companywide, the turnover is sky-high.

Stress level aside, the company itself is atrocious. It is probably a standard experience for a for-profit school, which isn't something I was familiar with before this job, and will NEVER do again. The "numbers" (student retention -- meaning, avoiding students dropping out) are the only thing that management cares about. Lower-level employees are blamed for the actions of ADULT students. 

There are a lot of students with "life struggles": teen moms, recovering addicts, felonies on their record, very low income, etc. I think this is fairly standard for a trade school, and it made it VERY rewarding to help the ones that were willing to work hard to better themselves. However, the flip side of that is that more often than not, student attendance was poor due to no childcare, no transportation, they have to go to work, etc.. and we were expected to basically stalk students (call them, text them, find them on Facebook, even show up at their jobs) to get them to come to class to avoid the drop. 

I once had a student in a homeless shelter and management did not care. Said I needed to get them to "figure it out" because we were over our allotted number of drops for the month.

At this company you are micromanaged to within an inch of your life, again, for the sole purpose of avoiding drops. Praise for a job well done? Forget it. Employees throw each other under the bus as well, to avoid being yelled at on conference calls. Many people I worked with cried at work at least once a week.

Procedures change all the time, and there is a serious lack of training. More than once I found out about my mistakes after I was called out for doing something "the old way," when "the new way" was rolled out on a conference call I was not even invited to.

Students are often lied to about the amount of money they can expect to make once they graduate. Grades and/or attendance falsification and blatant student cheating sometimes happened as well, with no consequence, despite this going against the company's own "rules," which were bent/broken at will to avoid drops. The end result of all of this is the school having a bad name to local employers in the workforce, which is unfair to the students who really are good workers. It's so sad that the rest of this mess tarnishes what they worked for.

I ended up taking a 19% pay cut to get out of this company, and likely would have taken more.

When I first started at Ross, I really thought that I was going to be making a huge difference and helping students succeed.  I was in it for all the right reasons, helping people get a career as an entry level health professional.  I was very passionate about it.  I had a great relationship with the students and staff. I made myself available all hours of the day to help people succeed. 

Policies are put into place for a reason.  The students ran the show from the beginning.  They would walk in and do whatever they wanted, when they wanted and it takes a toll on everyone.  The students wouldn't follow policies, they cussed at the instructors and staff, they cheated, threatened instructors and classmates, they missed a ton of class and had no idea what they were doing when they went out on their externship.  We allowed them to do whatever they wanted because we didn't want a drop (it looks bad for accreditation).  In the end, the students would go to their externship and get dismissed for not showing up, being late, having a bad attitude, not being in dress code, not knowing how to do their skills.  What is allowed is what will continue and how are we helping these students if we aren't preparing them for what it's like in the real world? The student goes out in the field representing the school.  How is this a good thing that we string them along and keep them after they cheat, fail,use profanity daily, disrespect the instructor and miss so much class? They will do the same thing in the field with Ross attached to them.  This is not helping the reputation of the school which is in turn affecting placement. Once the bad reputation is out, then no one will want to enroll and this effects your enrollment numbers. Employers only want the best. There is a huge difference in helping someone vs enabling them.  

Instructors work very hard without the recognition or compensation they deserve.  They only get paid for their class hours.  They are also required to do an office hour a week, quarterly faculty meeting (2-3 hours), grading (5 hours a week depending on class size, sometimes more), prep for class (up to 5 hours a week depending on class size), creating activities for the class on your own, doing weekly huddles with staff, and two in-services a year, all not paid. They will entice you with a great hourly wage, but then when you get into the job, you realize that once you break down the hours you work, it ends up being minimum wage or less.  

I was thankful for a mostly great local staff and faculty.  Ross has lost many great, hard working employees because they didn't support them or their unethical practices affect the moral compasses of good people. It seems corporate only cares about money and not the staff or students.  Take care of your employees and your employees will in turn take care of your business.

You don't want to work here! Also known as The Health Training Center.
No training, no time to prepare. Have to do part of your job on your time, no pay! Company cut the budget so you have to use magic markers to color the tops of blood tubes to teach the Order of Draw, no gauze is in the budget, half of the classroom supplies are missing, out dated, or expired, student books are always late. No full time hours for Instructors, only 20 hours per week with no benefits, no sick days, no paid holidays and no paid vacation days, no coverage for your class if you are sick. No Christmas bonus (for any employee), benefits are horrible and expensive! Supposed to pay for mileage- good luck getting that money.

Director of Schools is a joke! She knows nothing about the medical field and her motto is "Fake it til you make it". She talks to people like they are stupid, she screams in employees faces, she strolls into the office after lunch time, half the time she never shows up and doesn't answer calls or emails. Don't plan on her working if it is raining, snowing, or too hot outside. She tries to take credit for your work and lies to her supervisor to make herself look good. If you are an instructor and she don't like you, she will stop scheduling you to instruct classes and not even tell you you are fired or let go. If she makes a mistake she will try to blame it on her staff. And don't think about questioning her about something because you will be the next to go! Absolutely no support to staff. It's her way or the door!

The other manager who runs admissions is no better. When she is supposed to be working from home she posts pictures of herself on social media sitting by the pool!! I would love to get paid $25+ an hour to sit by the pool all day. She does nothing and tells her girls to step it up. They both violate company policy and procedures, you might as well just shred the handbook. 

Don't contact HR about this either because they are no better. They have no idea how to properly handle issues. This school is a complete joke. An embarrassment to the Health Training community. 

The Instructors are well educated but not allowed to do their jobs properly and are treated horribly. They are not given the proper tools to teach or the equipment needed. The students are the ones who suffer. The curriculum is designed so that everyone passes regardless of whether or not they can even speak English or know what the heck they are doing!. Students are setup to fail in the work place after attending this school. 

The only time the office employees are happy is when management doesn't show up for work! If you like walking on egg shells all day then this is the place to be. Save yourself a lot of trouble and look somewhere else. You won't regret passing this one up.

First starting at the Ross Medical Fort Wayne campus, I was very excited about the mission and being able to instruct new students in the healthcare field. I quickly learned the company is more concerned about numbers and money then they are about how their campuses are actually run. Management is very poor, lots of secrecy, procedure changes constantly based on what the AD goals were for making money and maintaining their “budget” every month. Students were enrolled in programs that didn’t have instructors, instructors specifically asked on more than one occasion to oversee a classroom program they are not certified in. Ross cares about collecting payments more than the financial well-being and mental health of the students enrolled. Admissions often misled new enrollees about programs just to get them to sign up. Instructors are left to teach with very little paid time to prepare and often clinical supplies are broken, not used, out dated, etc. Instructors are to be available for students and AD at all times. No pay for work done from home, which is constant in order to keep up with students and AD requests. The AD cares more about “saving face” than being an actual leader and advocate for students and instructors. Lots of drama, management does not stick up for their employees and often points the finger for dwindling enrollment or dropped students towards instructors. If you care at all about this allied health role in medical assisting, DO NOT associate yourself with this company. No growth here, you will be left stressed out and unappreciated at the end of every day not to mention participating in unethical activities. 

Here are the issues:

1. You will not be trained for your job, but you will be expected to do it with no knowledge how. This lasted the entire time I was there. When I expressed this need, I kept getting "I don't have time". It did not appear that they made any preparations to add a team member or even clean out my desk. During the first week of training my boss decided to work from home without giving me any notice or warning. Keep in mind you will be expected to know a surprising amount of Financial Aid despite having no training on it

2. The financial aid process needs to be evaluated. I understand they made a lot of cuts during COVID. This means that the Success Coordinator has to serve as a financial aid person. The intention is that the Success Coordinator pulls the student from class and calls a Financial Aid Specialist, but your Financial Aid specialist has 3-6 other campuses they are taking calls for, leaving the Success Coordinator to try to figure it out. Keep in mind...no training.
 
3. Other departments appear to be extremely overworked but still very number driven. This means that they will try to pass the buck to other departments. This happens most with admissions, but financial aid and career services will do this as well.
 
4. Admissions practices are extremely numbers driven (for profit) which unfortunately leads to questionable ethics practices. My main example of this is the VP of admissions got upset that campus discussed the option of dropping because the student had missed all but a couple of days in a module due to COVID. I did not recommend this to the student, but I did present that as an option since they could re-enroll the following module. Admissions got upset by this. 

5. You will absolutely be underpaid. It's a for-profit college, but you will not see any of that money.

I have served with Ross in an Assistant Campus Director of Admissions capacity since February for approximately 6 months. Prior to that, I served as an Admissions Rep for 6 months.  Having come from an entirely different professional field into the world of continuing education, I will say with confidence that Ross had made this transition not only achievable, but enjoyable. 

When I applied for the Admissions Rep position, the expectations for the job were made extremely clear by every person I spoke to or interviewed with.  Admissions is an integral part of the health of the campus, so hourly reporting is required from reps and ACDOA's to track activity and the progress of admissions appointments.  This is designed for accountability purposes, but also for support purposes.  Resources are unlimited when reaching out for help about process, procedure, tactics, etc.  The micromanagement is in place for the best interest of the campus, but also for the best interest of the admissions staff and students they work with; students and staff who are armed with knowledge make better and more informed decisions together.

Each prospect that we contact has inquired or requested information about our programs at a point in time; we do not practice "cold-calling".  Support at a local level is wonderful, in that each campus' team members are well-versed in each other's professional field and can come together to help supplement where needed.

Ross has provided a supportive, encouraging, and opportunistic work environment.  Investing your best effort into learning your position and being a team player will yield positive results, as it has for me.

In the 10yrs I have been working this was by far the most unprofessional place ever. On my interview day the center manager wasn’t ready when I arrived and before even speaking about the job she went on a rant about the CEO. The turn over rate is horrible not only for call reps but within management as well I wasnt there a yr and had more than 4+ changes in management team and numerous of new hires that didnt last a month, as well they use a point system 6points your fired if your a min late that .5 of a point, your restroom breaks are timed, your phones are keep in a secure location and your treated like children there is little to know respect given. They require you to dial 80 calls an hour as well set appt. if u fall below you will be put on blast for eveyone to know. The management team doesnt follow policy and procedures but definitely enforce them to the highest degree. On any given day the center manager will take extended breaks to shop or simply take other managers and hangout at Sam’s Club during business hours. The higher up tend to show them self but could careless about the employees concerns only if numbers are being met. This is definitely only a stepping stone or a 2nd job options this its where you’ll have advancement opportunities, gain good work experience or have peace and harmony. 
THIS IS A DRAINING PLACE SAD SAD SAD

This is easily the worst company I’ve ever dealt with. 

Management doesn’t care. 

 Students are harassed with phone calls and texts when they miss class asking when they’re coming in. Numbers are ALL that matter here and that’s all management cares about. All departments are short staffed and financial aid answers for all the mistakes made as a result. You will constantly be told to hold the highest of standards but no other department does. Admissions runs the entire operation getting all their demands met while financial aid is ignored. 

I have never shed tears as a result of a job before this. I lost my appetite. I lost my ability to sleep through the night due to stress. 

You will be expected to perform miracles while being paid pennies. Your training will consist of watching someone else hold appointments but you can neither see what the student sees, nor hear what they say. You’ll be expected to walk students through FAFSA and many complicated forms over the phone without seeing anything they work on while their kids, the tv, and whatever else distract them. Some of these students do not know how to use a shift key, much less how to describe any errors or issues they come across, but you’ll be expected to guide them through the appointment process regardless. 

A typical day at work,  prepare to be booked with appointments back to back. No breaks, half hour lunch that will get moved around on your calendar without notice. In a meeting we were told new timecard chat, you get 2-15 min breaks beyond lunch, then the minutes are added up and you are told you don't get a paid break and you were away from your desk this many minutes this week.so we can not okay you going to the dr on friday. Policy changes with the wind. Promotions will be promised but if your not part of the click it's never gonna happen. Pressure to do more is unbelievable. They add & add to your daily responsibilities. With no pay raise. Floor supervisor will yell at staff in front of the whole office, and not care if you are on the phone with a student or not, belittle staff, and then stay outside with the boss and smoke for 45 minutes to an hour. Your not aloud to reschedule students but management is MIA to assist with issues. Admissions will add 10x the amount of appointments and you can not tell you are already over booked. They don't allow overtime, but if you are part of the click you can work over time. You will get called into the office and scolded for talking to co workers. They act like everything is top secret. Scolded for the team talking about things and accused of starting it. This is truly the most stressful job I have ever had. You get pd 1x a month. It's just not worth it


I interviewed for a Dental Assistant Faculty part-time teaching position and it is safe to say that I was well over-qualified. This facility is over-priced, over-rated, and not accredited by any legitimate teaching association. Just to be clear, the building itself is accredited as a post-secondary institution and is licensed through the state of MI, so there isn't anything illegal going on, but the students must be unaware of the fact that they are paying increased tuition for training they could receive on the job. The management did not contact me back to follow-up on the position after three total interviews. Of course I am ok with declining a position for whatever reason, but not being contacted after interviewing is simply unprofessional. The school is not equipped with the tools they need for the modern student to succeed, and overall their facilities and materials need to be updated. Students can receive accredited education through many other institutions besides Ross which are 1) accredited 2) professional 3) attentive. I would NEVER recommend anyone whom is qualified to apply for any of their faculty positions because you just are going to be over-worked and underpaid. Over-worked and not acknowledged. Ross really needs to step their game up in all aspects !!!

Top Job Titles	Average Salary
Truck driver 4 salaries reported	$21.00 per hour
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Truck driver trainer 3 salaries reported	$20.67 per hour
Dental assistant 1 salary reported	$19.50 per hour
Patient coordinator 1 salary reported	$20.00 per hour

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