clinical associate

technologist

senior nurse

laboratory technician

research associate

Roswell Park Comprehensive Cancer Center

Roswell Park is your typical corporate company who overworks and underpays while also failing to appreciate staff. 
They spend so much time focusing on appreciating all the nurses that the higher ups (who have all been outside hires) don’t actually understand the nurses wouldn’t have patients to take care of if there was no patient access department. These same higher ups also fail to realize that without patient access, patients don’t get appointments. But patient access will never ever ever be appreciated for the work they do and abuse they put up with. It’s no secret that the Roswell way is to be a pushover, and patients know that and take advantage of it. 
Every single thing you do is closely monitored by someone somewhere and no matter what you do or how you do it, someone will find something to complain about. There’s simply no winning there. 
Their training method of “learn by making mistakes” doesn’t provide a lot of job security. If anyone with a single brain cell gives it a thought, how can you feel a sense of job security by being forced to make mistakes when everything you do is closely watched? 
I wasn’t even with the company for a few months before I was experiencing symptoms of burnout and experiencing legitimate medical problems from all my stress of working there. The pay and benefits DEFINITELY are not worth all the stress and stuff you put up with. 
Communication is lackluster at best. A lot wasn’t communicated to me when offered the job that frankly would’ve changed my decision and avoided all this.  
If you truly want to be in the medical field, you’re better off at Kaleida or ECMC or literally anywhere else. 

The job itself was great, training was very much hands on and informal. You are taught the main aspect of the job with a lot of focus on the paper charts - scanning, filing, etc and the basics if how to navigate the EHR system as it is very outdated. (This may have changed since they were working to update to a new system, so the paper part might not be applicable.) You do have to walk to the main building and take elevators to the different floors to get the paper records to scan in; it was great exercise for me but be aware if you have issues walking for some period of time. Outside of that training tended to continue as things came up, and sometimes was contradictory to what someone else told you before, so be careful of that. An overall welcoming atmosphere when interacting with the nurses, Doctors, and patients on the floors. Team members were also kind and friendly! Management however is short staffed, and there was a lot inconsistent micromanagement so you never knew what would be held against you if you make mistakes. High volume of work, but manageable once you get a work flow. Be careful of attendance and time management, arguably more important than the job that you do! HR and management obviously cannot say they would prefer more able bodied persons for the job, but be mindful if you have a disability that isn't cancer.
Would recommend joining the Union, nominal fee is very much worth investing, and they are helpful! 

So I absolutely loved my colleagues and the environment in my department was so nice. They offer great PTO and benefits but you’re so underpaid market value being in academia so while the benefits are great I wouldn’t be able to survive on my own with what they pay me and then on top of that you have to pay for parking if you aren’t lucky enough to find a free spot.  I get that they don’t have their own lot to fit everyone but there is no parking assistance paid for by the company and that’s ridiculous to me for the low wage I was receiving I feel really bad for all the PhD students having to pay for parking. 

They don’t do any Christmas bonus you just get an umbrella with the company logo on it. The research end of company seems neglected in terms of recognition compared to the nurses. Don’t get me wrong I know nursing is a hard job and they deserve recognition but research doesn’t get nearly that much except mention normally in company newsletters. 

I’d say it’s only worth working here for experience if you’re relatively new to working and need experience or don’t mind the fact that you’ll always be paid less than another company would pay for your role. If you’re making good money then paying for parking is more something you can overlook but when you’re being underpaid paying for parking just makes your financial situation worse. 





Roswell park was an awesome place to work for. I actually worked in the research part of it. I did more outreach and I absolutely loved it. This position had 2 years to meet it's goal and I was hired 6 months already into it. I had to reach out to at least 400 women ages 40+, build a community advisory board, look for cancer survivors, hire and train employees, make pamphlets, make a power point presentation with pre and post questions on cervical, breast, and prostate cancer and also make one for Diabetes, and event planning. I had to go out into the community to look for leaders and key note speakers. I had to assist with grant writing and correspondence. I helped with interventions for women with cancer. I would have to say that the project was a huge challenge and success. All I know is that I did all this with the help of my fellow co workers and we met goal in a very timely order. I would have to say it was my biggest accomplishment due to only having 1.5 years to do all this from the bottom. I did not stay with the company due to the economic recession of 2009 and getting our grant cut and being laid off. But one thing I know for sure, is that I loved every minute of it.

Co-workers at the dental clinic are helpful and nice but the department management, the secretary (are very gossipy, snippy attitude, constantly in your business ) phoney, like they'll start conflicts between co worker by passing on confidential information amongst each other and making it seem like the group is plotting against you. If you're having a year of grief like 2 of your closest relatives pass or you get separated or you get injured in a car accident, this is not the place that will understand that tragedies in life sometimes happen back to back and you will be fired ! They do not care enough about their employees to keep them informed of their options... They do not even care enough about the department in general, out dated chairs and rooms,  their cheap with getting the right equipment and this is supposed to be a very well funded institution?! Where is the money going? To the administration building where the secretaries sit and barely do their jobs and have excuse after excuses for getting paperwork backed up....

What is the best part of working at the company?
When I started a little over a decade ago at RPCCI and would have rated it a five star rating up until 4 ish years ago the work environment took a significant nose dive.  I would associate this with a dramatic swing in demographics as well as poor hires at more upper level positions.  It has become profoundly evident there is a big shift in employee moral and just overall “friendliness” toward each other.  Most staff really do try to be good with patients though.

What is the most stressful part about working at the company?
Seriously poor management.  They think they know all but when they screw up it’s  never their fault.   The work used to be very gratifying and actually enjoyable but with new management the same duties, tasks and accomplishment have been un-gratifying.


What is the work environment and culture like at the company?
Used to be great; now it is unfriendly, uninspiring, unimaginative, highly uncomfortable and very disappointing.

What is a typical day like for you at the company?
Thankfully I just recently retired and now my typical days is Roswell-less.

A typical day in the call center is fast pace, they adhere to strict time regarding breaks and lunches. When I started off this office was in a drab basement area, with no windows. A lot of janitors were in that area and the office was not ventilated well and cluttered. and then we moved towards the end of summer. The new office was in a laboratory building and it changed peoples personality drastically.It felt a lot more professional. Hardest part about the job was dealing with incompetent and unprofessional managers. They felt they couldn't be replaced based on seniority and were very vocal about this. Just avoiding their antics and staying our of their way was the hardest part of the job. What I enjoyed most at the job was asking for help, learning new things, being in a nice downtown area where good food is easily accessible, always near public transportation.

What is the best part of working at the company?
Interaction with the patients. That is the true joy that you experience from working at Roswell.

What is the most stressful part about working at the company?
The most stressful part about working for Roswell is the complete and utter horse manure of excuses which are responses to employees concerns, pertaining to raises and a working environment that actually makes sense. It's a revolving door and when you start to complain they will quickly get you out of there and replace you with someone who is content with heavy workloads and getting paid the bare minimum. There is no employee incentive from Candice who is the president.

What is the work environment and culture like at the company?
The work environment is what you make it you can have great camaraderie with colleagues

What is a typical day like for you at the company?
It's a day at work in the hospital much like any other day in the hospital you deal with a lot of stress a lot of attitudes and a lot of different personalities. And you do it with a smile on your face and you take things a stride

I was charge nurse of a 15 bed unit on a intermediate care unit/telemetry floor. In addition, we watched over 18 telemetry monitors throughout the hospital. I was employed here for 3 years and learned just about everything I know. I enjoyed the atmosphere and co-workers. The hospital was magnet accredited and we took pride in having earned that. The most difficult parts of this job was dealing with the death of patients and the vicious cycle of cancer itself. Having to witness patients and family members go through the stages of grief is a notion that I witnessed all too frequently. However, as bad as it may have gotten at times, I also was there to witness miracles. I was able to send people home or off our floor because they had beat the cancer. Working as an RN really has the most largest rewards. I was able to be at the bedside with patients at their absolute worst and help them be their best in a terrible scenario.

- Scheduling of patients, families, procedures, and physician appointments. Assists in scheduling routine 
           appointments within the medical practice(s) and external practices as necessary.
  - Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts
  - Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact 
and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal 
communications skills when relating to internal and external customers.
  - Provides support to include, answering the phones, returning phone messages, pick-
up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, 
coordinating/scheduling meetings,
        - Acts as a resource to clinician in order to provide optimal patient care.
        - Uses discretion and is attentive to issues of customer confidentiality

Top Job Titles	Average Salary
Clinical associate 16 salaries reported	$21.93 per hour
Technologist 16 salaries reported	$58,356 per year
Senior nurse 29 salaries reported	$47.59 per hour
Laboratory technician 14 salaries reported	$45,505 per year
Research associate 7 salaries reported	$65,560 per year

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