deli associate

assistant store manager

customer service manager

pharmacy technician

meat carver

Roundys

Management is shockingly unfriendly and cold for a store that bills itself on friendliness. They are very eager to let you know what you've done wrong and punish you, but anything positive is sporadic and insincere at best. Infinitely more concerned with the bottom line and numeric results rather than employee or customer satisfaction.
       Corporate level is even worse. "Bosses boss and leaders lead" is the best representation of just how fully they embrace the boss aspect of the quote. CEO 'Chairman Bob' is an egocentric autocrat who 'always knows best' and sees it as a solid business decision to put his face on every item rather than listen to criticism and other dissatisfaction. The marketing promotions and other upper-level decisions lead me to wonder if corporate is even really understands the concept of grocery stores and what our customers want. Ham perks? REALLY? We go from fuel perks, to a silly 1% cash back program, to a program that allows us to dump a product we would otherwise struggle selling into customers laps and call it a 'reward'? It gives me hope that if all else fails and I have no education nor future, I can always work for Roundy's as a marketer or corporate director.
       Hours are actually decent for part time high school workers. Full time or asking for an increase in hours? Not a chance. Hours are kept to the bare minimum to keep up the bottom line, and you will work holidays, weekends, and any other shift to keep you from having a life outside work. Which brings me to my next point...
       Promotions and career advancement are both pipe dreams in this place, as well as the concept of being treated as anything other than a slave if you are a bagger or cashier. In order to get anywhere, you must fulfill Roundy's prerequisites of throat cutting and toe stepping before you may even be considered for any 'decent' position. "Your only friend is the person ranking higher than you" is the mindset needed.
       The store is clean in some aspects, but absolutely filthy in others. NEVER, under ANY circumstances, touch the bottom racks on the carts. You will receive permanent rust stains that can only be remedied by incinerating the clothing and buying another shirt. I don't even want to imagine the effects of skin contact, but I wouldn't be surprised if it rivaled a tattoo in terms of permanence. A few other employees and I are the only people willing to clean, and even that is done without management's approval. 
       If you are hired on as a bagger or cashier, that is NOT the end of your responsibilities. You are also the garbageman, the janitor, the cart retriever, and any other task. You may even be moved from department to department, doing tasks that will make you question your reality. I've cleaned meat grinders, helped stock product in grocery, meat, dairy, and produce, and cleaned more than my fair share of mystery liquids and questionable messes. You have been warned.

When I started, I started in cutting fruit. They gave me 2 days to learn everything plus how to do the floor. I was obviously lost. Then I did the mother's day dipping berries so I lost another week of training. When that ended, they told me to do the wet wall, I wasn't trained and the manager got angry because I did it wrong. I've been here for 4 months and there's still things I haven't been trained on. New people come and they come to me because they're too scared to go to the manager because all she does is yell and degrade you, make you feel really stupid for asking where something is or how to do something. It took another department manager to tell me how to do things properly and someone who doesn't work there to teach me other things they didn't tell me. I asked for a raise because I'm making less than 10 dollars and my co-workers are very lazy and get paid more than me, I was told that there was no way to get a raise, it was corperate ban. Then the store director, in the same conversation, told me he'd give me a raise only if I went to the most abusive department in the store, the one with the most turn-over rate because the customers are so rude and everyone fights in the back. Now, because they like to play games, they have me closing every single night even though there are 4 other people in my department who could close. The lazy people get rewarded and can stand and talk and no one questions it, but if the hard-working people don't move U-boats fast enough you'll get in trouble. Meanwhile, your lazy co-worker is coming out with a cart with one box. They will tear you down, they will punish hard-workers, they will make you feel stupid for any questions you might have. For example by the way, I asked where my manager wanted a promo stand and she said in the front; no details. I put it out "in the front" and of course it wasn't the right table, which is why I had asked in the first place. So then the whole day was her just going off about it. Oh, and their hero/summer pay bonus is a joke and isn't worth the work you put in. It's less than a regular check. My co-workers who do work joke about how they punish the lazy people and how little we make compare to them. The turn-over rate is so high, they're scraping by but yet say and I quote "They don't deserve to be paid any more, they're jobs are easy" yet the managers will stand around and complain about how little they make.A co-worker walked recently because our manager didn't train him on how to do over-night, he kept getting in trouble by the store director who promised he'd walk him around to show him exactly what he wanted. He never did and neither did our manager who never gave him training. There's a guy I work with who has been there for almost as long as me who had no idea how to do the wet wall properly and still is clueless about a lot of things because no one trained him.

A typical day at work started at 5:30 a.m. for me when I had to open the department. After clocking in and turning on the department appliances, you'd check the "ready board", as it was called, for any notes, sale advertisements, new product logos, etc. We would then do "periscope", which was a stock and production management system that we used to do a daily inventory count of produced department items such as sandwiches or take-n-heat meals. A production list is then printed for the day that is based on stock and sales. The next task would be "flipping the case", where salads are removed from the case and placed into clean bowls and the inside of the display case is wiped down and sanitized. Next the meat is freshly cut every morning and displayed neatly. Time is carefully managed in order not to fall behind, however early morning customers tend to hinder progress. By the time the department is ready at 8 a.m., the second deli hand arrives to take over the counter and production while dishes are done. Depending on the scheduled employee, the day tends to run smoothly. We begin preparation for the hot foods counter at 10 a.m. in order to be prepared for the lunch rush. The display case is kept neat and full through out the day while production is wrapped up before the closing shift arrived between 12:30 and 2:00, depending on the available hours and who was scheduled. If were one of the closing individuals, you attending a "afternoon huddle" where we talk about our departments current condition and preparations for "prime time", which was between 4:00 and 7:30. During this time, departments are to be well stocked and prepared for customers getting off work. A closing day with 3 employees is recommended for a proper closing at the scheduled time. However, more often than not, only two people are scheduled in order to reduced labor costs; which usually led to the closing employees staying later to complete required tasks and thus eliminating the initial purpose of cutting costs. The hardest part of the job was the constant understaffing, especially during predictably busy shopping days such as football season and holidays. Also, having two fifteen minute breaks and no lunch in an eight hour day is simply not enough for a person.

A typical day working for Roundy's Inc. was incredibly frustrating and stressful. You walk into a Sentry, Piggly Wiggly, Sendik's or MARIANO'S in Illinois you see between 4-10 employees in each department on any given day. When you walk into a Pick n Save you will see at most 2 employees in each department on any given day. The CEO along with senior management are more concerned about what is going on south of the Wisconsin border than anything in Wisconsin. The company lacks a training program for employees because new employees have to learn on the fly when they start their job with Roundy's. The most enjoyable part of my job was working with my co-workers and building a repore with the customers. My way of thinking is that you should never say "NO" to a customer but due to the lack of control that store personnel had to be able to bring requested items into the store for customers we had to say "NO" to customers more times than saying "YES". VP's and Talent Managers would talk about other members of management from other stores in a negative way in front of management from another store which is very unprofessional. Talent managers would get angry when merchandisers and store management staff would discuss ideas and thoughts about people in various stores. We were only sharing ideas and thoughts but we were told that was not our job only his and the VP's. There are a lot of ego's in upper management at Roundy's and they make it incredibly difficult on store teams to succeed in a very tough business. As the company continues to reduce labor in stores the expectations become more unrealistic.

I was second in charge of a 75,000 square foot grocery supermarket that averaged $25 million a year in sales. My job was to make sure other departments were properly staffed and stocked, store conditions were up to standard and employees took care of our customers. I daily dealt with profit and loss statements/budgets, checked bookwork daily and made sure every department head had the necessary tools/employes to effectively and efficiently maintain their departments. I trained employees on how to write orders, maintain proper levels of stock/inventory and on all store procedures/policies. I was active in the Human Resources role especially in hiring and issuing proper disciplinary actions when needed. I enjoyed my job especially interacting with customers and being able to grow and manage a store that achieved significant sales growth in my time there. Also being a strong community leader was an aspect i enjoyed. My co-workers were hard-working people varying in backgrounds and cultures that were instrumental in helping me do my job. They deserve better pay and benefits for the job they do. The hardest thing about my job was the constant labor cuts our parent company would make. ti was getting very difficult to be able to do the basic functions at store level while trying to maintain an unreasonable labor budget despite the 10% growth rate. I enjoyed the most the different hats i would be required to wear each day. I was trained to do every job and each day brought different duties and responsibilities.

Since I've worked at Pick 'n Save for four years, I am trained in a handful of the departments. A typical day for me is usually at the service desk, however I may get swapped with a different employee to work in a different department. I may cover for an individual that is working in liquor inorder for them to take their break. During the day I'll deal with: lottery sales, returns to the store, count down drawers, give loans out to the cashiers if they need money in their drawer, answer any questions the customers may have, assist cashiers with any questions they may have and overall do my work with a smile on my face. My most enjoyable part of my job is being able to help people out and see them leave with a smile on their face. Whenever I see that, I know they're satisfied and happy with their experience. One of the hardest parts of my job is when I get customers that are difficult. Whether they think a cashier has an attitude with them, coupon problems, or any issues they may have while in the grocery store. When they approach me with an attitude it's my job to fix things so that they'll leave the store satisfied and wanting to come back. Sometimes customers attitudes can be over the top, but I deal with it by being extremely kind and assuring them that I'm there to help. The management at the company has always treated me extremely well. They've been flexible with my schedule, time off and helpful with any questions I may have. 

I worked at Pickn save/Metro Market for over 20 yrs in many capacities my most recent job was store Director/Manager. The only positives are the people you work with and your salary. A seasoned SD/manager will clear over 100k per yr before bonuses and restricted stock. After bonuses and restricted stock you can easily clear 140k. Those are the positives. IMO these are the only positives working for Kroger in the SD/ Manager or asst manager position. Your work life balance will be obsolete and you will be expected to work. 6/7 days per week depending on what store you are managing. Corporate HR has been unable to retain the asst managers they. Hire, which puts immense pressure on the SD’s. Causing extreme stress and pressure. Your off days will be canceled due to a lack of help. As a SD this should be expected as part of the norm and not an abnormality unfortunately. There are so many things that take away from the customer and employee experience as well. Relentless conference calls, mandatory out of stock scans multiple times per day, lack of a competent training program and lack of training hours. You get roughly 12 hour to train?? I could go on and on. This is just my opinion after working for the company for over 20 yrs. If you just want a money grab it’s there for the taking, but if you want a fulfilling career this is not the place for you. 

What started out as a fantastic place to work has gone downhill fast. If you’re looking for a place that values hard work and dedication, move along! If you want to not use your mind at all, never learn anything and never move up then this is the place for you. New tactics management is coming up with are hiring young inexperienced people at low wages. They no longer are interested in experienced technicians! When it comes time for a level increase they have nothing but excuses as to why they can’t do it! There is no room for movement here, they try to lure people in with the vacation. They use vacation as an excuse to pay lower wages. New management comes up with new policy’s as they go along, and they do not notify employees of changes until it effects them, 0 effort is put into retaining employees, management has told us “people leave, they’re replaceable” there is little to no actual service work, You will be so bored out of your skull, it feels like some sort of torture. 90% of your job is cleaning, and writing down info that nobody uses/collects. All the real service work gets sent to outside contractors. Sad to see what this once great employer has turned into. Stay away!

The work is simple and keeps you active, there is some heavy lifting and it keeps you on your feet through your shift with plenty of short breaks when needed. You also can make incentive if you have a good rate. The drawback is they aren't afraid to give you overtime, and one person calling in makes that a given. The management is happy to listen you, but less happy and less capable of fixing any problems it's workers face or implement any ideas they have. They messed up my hours and tried to push me into doing work for other positions and other shifts. It makes you feel like a number. Overall was a decent experience but ultimately there is very little growth in the company besides a job title and training and very much incompetence between management and maintenance. It's also a somewhat hostile environment between shifts and certain positions and they do not tend to take accountability or responsibility. It's worth working here if you need a short term job that's somewhat consistent, but you will notice the issues that have lasted over the years. I miss the work and the good people, but I definitely don't miss the stress and the mess.

my job was my life.  i love cheese & will never stop educating myself to learn more every day about cheese.

i managed my department as if it were my own.  management did not step in to oversee the every day functions of my department. for my department to be #1 or #2 in sales did not seem to matter.  as for the deli, no one truly stepped in to help.  i wish my department was a department by its self & not part of deli's sales.  

the hardest part of the job was inventory.  the system to perform the inventory was obsolete.  our inventory had to be completed within 6 hours.  i had to share a gun with the deli. unfortunately, the deli employee was not trained to do inventory which slowed the process of finishing the inventory.  I felt inventory was an integral part of the department like a report card of your accomplished work.   no one went over numbers with you to explain your total inventory each month.

the love of cheese is my most enjoyable part of my job! i always say, "do what you love, & love what you do"!  

cheese be with you always!

Top Job Titles	Average Salary
Deli associate 7 salaries reported	$12.98 per hour
Assistant store manager 20 salaries reported	$65,500 per year
Customer service manager 1 salary reported	$20.75 per hour
Pharmacy technician 25 salaries reported	$15.74 per hour
Meat carver 1 salary reported	$22.95 per hour

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