refrigeration technician

deli associate

cashier

baker

team member

Rouses Supermarket

Rouse's Market is one of the largest, privately owned grocery chains in the nation with a focus on local--read Louisiana--products. They have a policy that the answer is always yes, when sometimes it does need to be no. As with any customer service job, there are the good days and the bad, the wonderful customers and the ones that make you want to rip out your hair. Unfortunately, the same goes for the management. The central management is based in Louisiana and they believe their policies and ideas about what shoud go into, sell, and happen in the stores there should also be what's going to sell 75 miles away at their farthest satelite store. Unfortunately, that's not the case, and it ends up in head aches, wasted product, and equipment that just does not meet the needs of individual stores. The mid level management comes up with ideas, institutes them and then leaves the stores to sort out the mess with the store managers generally turning to the associates like they are the ones in the wrong, when in fact the associates have not been given adequate information to accomplish their task.That being said, the company does have some very talented and concerned individuals in both midlevel and store level management to help off set the less than talented individuals. My personal experiences with ownership and upper management has been few and far between, and as varied as the circumstances in which the individuals arrived.
The greatest thing I have learned while working for Rouse's Markets is how to roll with the punches when you are given a task with no instruction and to create the best possible outcome. After that, I've learned how to look at the situation and make things better, even when it seems like everything thrown at you is going wrong. The hardest part of my job is that I do not have the things I need to do my job correctly. For example, we have seven department managers and several assistant managers that have to make orders on generally the same days by generally the same deadline and there are currently only two working computers that we can access. Our department equipment is old and frequently breaks and sometimes it will be weeks before someone is sent to fix it, at which time it may or may not actually get fixed.I understand and sympathize that the equipment is expensive and that a bottom line must be maintained, but sometimes it is better to bite the bullet to replace something than lose the productivity waiting to fix it ten, fiften or even twenty times a year. The most enjoyable part of my job stems from some of the very wonderful people I work with, both from a coworker perspective and a customer perspective. There's always a faux pas about making friends at work, but I can honestly say that some of my best friends I have, I met at Rouse's. Also, the wonderful conversations I am able to have with customers relating to products and what they are doing with them, and my knowledge in the kitchen has allowed me to develop a wonderful raport with some of my repeat customers that borderlines on friendship.

I have worked for Rouses for quite some time. Over the  years of working here, raises are given when they feel like it not for the amount of work or time you put into the company. They are a family oriented company so family comes first... Their friends and relatives that is.
Being a 3rd generation company the family is growing, that means that more jobs need to be available. Which means no matter how long you work for them, you will never be considered for a promotion unless you are family or brown nose close enough to be considered family. Also, if you do not be part of the game they play they will force you out of the company by telling you one thing and then discipline you for doing that exact thing. Hours are long, don't call in sick or try to take a leave of absence. Your job will not be there when  you come back. You can do your job to the best of your ability and still not be good enough for upper management. Lack of hours to help in the store because of an unreasonable budget. No overtime can be allowed. Oh and one more thing, when upper management or ownership come into the store, drop everything you are doing and pay them respect, even if you are helping another customer. IF you don't, you will be disciplined for something and moved to another store or terminated. At one time Rouses was a great company to work for but over recent years it has gotten worse. People who helped build the company to what it is now are no longer there or got pushed out. During natural disasters such as hurricanes which we get frequently here, kiss your loved ones bye as they evacuate because they expect you to ride it out in the stores over night. They claim this is because they are there for the community but its all about the dollar. No regard for your life or family whatsoever. I could keep going but do yourself and your family a favor and stay away.

What is the best part of working at the company?
Friendly staff and customers. Depending on department and position, some flexibility in scheduling.

What is the most stressful part about working at the company?
Some departments and positions are more demanding and stressful than others. Running a grocery store has demands especially regarding safe food handling and storage. Being on time is very important as it affects the entire store if staff doesn't show up or is late. 

What is the work environment and culture like at the company?
In my store, the environment and culture is for the most part friendly, professional, helpful and respectful. Talking to customers who shop other locations, I hear complaints about employees.

What is a typical day like for you at the company?
My previous department was not well organized or run. It was very demanding and work was expected to be done and leave on time. Being inexperienced, it took overtime to accomplish the job. Either get it done and leave late or leave on time and the work wasn't completed. I was too busy to take breaks or lunch, it affected getting the jobs for the day completed. There was constant criticism. 
My current position and department is run efficiently and the department supervisors are easier and are as accommodating as possible. I work my shift, get lunch breaks, another break or two if needed, and I leave on time, sometimes early if not busy. In this position, I helped out in another department for awhile and it was fun and gave me a bigger picture of the store's operation.

I started off in deli, hired to do the salad bar setup, but COVID caused them to transfer me to Grocery stocker not even 2 weeks later without even asking me or letting me discuss my salary or wage or if I even wanted the job. They changed my work hours from full time to part time and were super short handed most of the time with people constantly quitting or not being hired due to a supposed “Hiring Freeze” and when I tried to discuss my scheduling and wage after they swapped me into that department they refused to give me a raise for doing more work. I watched 2-3 year employees slowly put in their 2 week notice due to the joke of a raise they gave them for their hard work. Management minus a few good ones were always treating you like dirt. They would sit back and have you doing all the heavy lifting while they constantly disappeared or couldn’t be found anywhere in the store. Don’t even get me started on undesignated smoke breaks when some people don’t smoke and couldn’t just take breaks likes that. The amount of work versus the pay rate was terrible and no room for growth. During COVID-19 2020 last year it was a joke where they didn’t follow any proper protocols at all minus making us wear mask.  They kept cases of outbreaks on the hush from employees as much as possible. Do not recommend this nightmare to anyone who has experience and wants to make a decent living. 

A typical day generally involved filling all the special cake orders for the day, as well as ensuring all signature cake shelves, brownies, end caps, and gourmet cakes were fully stocked. While working here I gained a tremendous amount of decorating experience going from very minimal experience to head cake decorator in a matter of months. Management was very friendly and usually helpful, albeit very hesitant to handle financial concerns with many employees. Workplace culture became very strict. Coworkers were always very stressed and also generally unhappy with company policies and pay. The hardest part of this job would have to be the stress. It was physically impossible for one cake decorator to handle so much without overtime. As someone who takes a lot of pride in their quality of work and work ethic, it was incredibly frustrating to be fussed at by management for not having some items on the shelf and then being fussed at the next day for staying late to make sure the shelves were full. The most enjoyable part of my job was being able to do what I love while working with really great people. My coworkers and management team really made the stress tolerable.

I use to love working here. Too many employee turnovers and a few employees that make working seem like a chore. I was always able to complete my tasks sometimes without the help of a coworker because some coworkers can be self centered. This company caters to cry babies everyday just so they won’t go through their “I quit” act. Being short of staff means that one person (which is you) is working the department for a few hours by yourself OR the whole shift. Some coworkers never show initiative, only think of themselves and have no idea what teamwork really is, but when you tell them something about “teamwork” and an argument happens because lack of communication, YOU will be the wrong one for trying to “ask” someone about teamwork. How dare you ask someone to actually work… But the company loves giving a hard time to employees that actually DO work. Not enough customer appreciation. No matter if all the departments were short staff and you had to work a double or if you’re working alone, nobody cares as long as the place isn’t on fire and the customers are not complaining.
Bottom line, if you’re a serious, dedicated, hard working workaholic they’ll LOVE to USE you here because that’s the only feeling you’ll get. USED. No overtime, except on specific holidays. You will only work 39 hours MAX a week. 

Do not be fooled by the friendly atmosphere rouses tries to pull off at the door. This was my first job, I started as a cashier/service clerk making $7.50 an hr and they quickly saw potential in me. I moved on to being trained in multiple departments and managing one of them for over a year. It has now been 4 years and have come to the realization that I have been cheated in pay. I bail the company out of many tight situations and with no raises what so ever for all my time spent. If anything this was a great learning experience. If you let them, this company will roll you over flat. My ending pay was 9.75$ an hour when there are people that i have personally trained that can do only a fraction of what i can do, and are getting paid more. They have no concern for my pay even though i have brought it up multiple times they responded with "oh yea, we will hook you up" a year has passed and still nothing. Even with my constant reminders. No benefits other than just a few dollars off the hot bar which has actually been decreased since i started so now the discount is minimal. Long story short, no matter how hard you work you are treated as an expendable. Tread carefully. They do work well with your school schedule so for anyone in school, this would be a good job to have.

I worked as a cashier at rouses in gulf shores for the summer and honestly I only stayed there because they were giving out a huge bonus if I stayed until a certain point. It was  the most stressful job I’ve had and I dreaded it every day. There was a manager there that constantly would get onto me for random things that didn’t matter and even things I didn’t do and I probably would’ve stayed longer if they weren’t there because the pay was good and the job itself was alright. It’s just not fun when a manager decides to pick on you for every little thing, and I couldn’t even say anything because I’m too nice and too quiet. There were several days where I’d enter or exit the store in tears, and I was finally past my breaking point and decided to leave. They took money off of my bonus because of it even though I worked past the required date and honestly I’m so fed up with that place and never want to step foot in there again. There were a few managers that were actually really nice, one in particular I really liked, and I’m giving it more than one star because of them. Anyway, if you can stand up to someone picking on you and that sort of stuff doesn’t bother you, it’s good pay and a fairly simple job, I’m just really sensitive and couldn’t deal with it anymore 

Typical Day: As cashier it depends on the shift. Some are busy, some are slow. Morning shift and closing shift get a few extra chores, but are normally more laid back.

What I learned: There is always something new to learn about people, yourself, your job. You can brighten someones day by just asking how they are.

Management: I feel there is a lack of front end managers, but overall it's not bad. The managers are nice and listen well, but have too many different responsibilities at one time.

Hardest part of the job: Remembering codes and price checks. Things don't always ring up and codes don't always work. Trying to find someone to get the information can be hard, tiring, and aggravating for the customer and you.

Most enjoyable part of the job: People there are very nice. It's not often you get a rude customer. Many customers are repeat customers to the store and are usually very understanding when you need to get a manager, price check, or are getting tired because it is busy. 

Overall: If you are looking for work that will fit around your schedule, I recommend Rouses.

While working at this job inadequate training was provided. I was left mostly to learn on my own experience. The employers did provide support and encouragement to advance and do better at your job. The work place was clean and extremely orderly. Most responsibilities in the front end of the store depended strongly on cashiers almost to an overwhelming degree. Little to no exceptions were made if a new cashier made a mistake. Due to a new loss prevention procedure involving state of the art camera systems left the cashier solely responsible for a customer being sneaky. Security guards and management were not at fault for not assisting with loss prevention. The hardest part of this job was continuing an upbeat fast pace while managing to watch every customer extremely close. Little job stability. The most enjoyable part of the job was the exchanges of conversation between myself and my customers. Customers were often friendly and very satisfied with the variety and range of products the store offered.

Top Job Titles	Average Salary
Refrigeration technician 4 salaries reported	$27.50 per hour
Deli associate 1 salary reported	$11.50 per hour
Cashier 1 salary reported	$11.50 per hour
Baker 3 salaries reported	$11.50 per hour
Team member 2 salaries reported	$14.50 per hour

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