emergency medical technician

emt-basic

detailer

dispatcher

customer specialist

Royal Ambulance

The work culture here is unheard of. I have never worked for a company that had such great people working for it. The EMT's at Royal legitimately care about patients and management legitimately cares about their employees... and the wheel goes a'round. UPDATE: The just increased their starting pay to $15 for new hires! This is the highest paying BLS company as of 2018 and of the best to work for (Royal has won several 'Best places to work' awards). Ask other EMS personnel and you too will hear great stuff about royal. 

I went to school while working for the majority of my time at Royal so the company would do their best to help out by working around my schedule (not the other way around like most other ambulance companies). This was a huge deal for me and I was glad they really tried working with you. 

Most calls are Code 1s (hospital to SNF discharges) but you also get a decent amount of code 2's (on average, at least once a day). Oh, and on CCT you get some pretty cool calls as well (ICU to ICU, ER to ER, etc...) and may even get code 3's here and there (for BLS and CCt shifts; depending on if you are a white cloud or black cloud). 

There is lot's of overtime potential and available shifts for pickup. You will almost always be able to pick up shifts that are being given away by other EMTs. 10 hour shifts/4 days a week. 

NEVER plan anything after work because you never know if you get a late call and how long that call will last (they can give you a call a minute before your off time but try not to if they can)! This is true for any EMS job, beware! 

More pros:
Call bonuses: 5th call is 10$ bonus, 6th is an additional $15 etc..., They provide scholarships, They often times have snacks and water, sometimes provide food when it gets REALLY busy or on special occasions (thanks giving, EMS week, Christmas etc...)

        Its your ordinary non-911 ambulance company depending on the time of day you work you could be picking up at skilled nursing homes or dropping off a patient to their home. There are some cool calls that you get like going to Stanford, UCSF, Tahoe or an airport but those are usually scheduled or you have to be at the right place at the right time.
       Management was super understanding and really helpful, I had a family emergency and they got my shifts covered and I was able to come back to work when it was all over. Workplace was pretty nice and 90% of people were super friendly.
       Hardest part of the job for me anyway was finding a partner or partners you can work with, the job is a lot at first but most people get used to it quickly. I worked with amazing partners who did everything by the book, were enjoyable to work with, and would help you out and teach you things. Then I had a completely new EMT who thought he knew everything and was super obnoxious. This guy would not listen to advice and never helped you out when you needed it. If he did try to help most of the time it backfired and made things worse. Plus, I never wanted him to drive because he drove like a maniac. If you get someone like this do not hesitate to tell management and try to get another partner.
        Best thing about the job were working with the amazing partners that I had the pleasure of working with and being able to help and comfort the people I came across and hearing them thank you for the bottom of their hearts.
        

The reason Royal fails to get 5 stars from me is for the same cons as all private EMS- you're underpaid for your work, the CEO is incredibly rich while our rigs and equipment are often in disrepair. However, working at Royal during covid, I made $17/hour in my first year, more than any other IFT company in the bay pays, which is a slight pro. However, what truly makes Royal worthy of its 4.5 stars is the company culture and management. My managers felt like family- when I made big mistakes, I got reprimanded in a non-condescending way, and was encouraged to learn from my missteps. When I succeeded, such as performing well in an emergency call, my managers made sure to find me the next day, and compliment my work and tell me I was appreciated. I loved the majority of my coworkers, and made some great friends in Santa Clara and Alameda. I looked forward to coming in to work EVERY day, the days flew by, and I learned a ton! Another special thing about Royal is that although it is IFT, we had a LOT of opportunities to take Code 2 calls (semi emergent), and the rare opportunity to take Code 3 calls (true emergency) and use lights and sirens. You can't find another IFT company that will let you get these experiences! 

I came from a super corporate marketing team and the culture could not be more different. I love it. If I have an idea, we think about how to make it happen, not why we shouldn't do it. 

There is a ton of support for our department from the top execs and while the bar is high, creativity is encouraged and appreciated - which I thrive on. 

One thing that I lowkey love, is that in this industry, Royal is a beacon of innovation. It's funny because we're pretty small, but people pay really close attention to what we do because we're the only ones pushing the envelope. We'll publish a program and then in a few months, we'll see 3 copies of it pop-up. It feels good to be seated at the center of innovation for the industry. 

I also appreciate that when we open new entry-level positions, we open those opportunities to our field team first and encourage them to apply. That was new to me and I like that we look to take care of the team like that. 

Royal Ambulance is truly a great company to work for! I have learned so much in regards to medical and dispatching. I have dealt with numerous situations to gain so much more experience than I had entering the job. The management and my co workers have taught me so much and have been willing to go above and beyond to help me gain knowledge to move to different dispatch positions and learn to perfect the job I am doing.

At the San Jose branch, the supervisors are all good people, which makes a huge difference. Being able to drive around all day, not being stuck in one place, was a great change of pace. For a BLS EMT job, the pay was OK, 17$ an hour (as much as my friend makes at Trader Joes). 

Extremely supportive and collaborative environment. Management (including CEO) has meaningful engagement with all levels of employees. If you need anything all you have to do is ask. This is by far the best company culture I have seen at any ambulance company I have worked at before. Employees are treated as people, not just numbers. 

Management would turn a blind eye to many safety issues and topics, allow EMT's who are not ready out into the field even though their FTO's did not want them in the field, scheduling was not accommodating, dispatch always had an attitude, breaks were few and far between and many of the office staff were unwelcoming.

Great place to get started in EMS. Flexible work schedules and people who want you to succeed not just in your job but in improving and growing beyond the company. Only negative is that dispatch can be highly inefficient pulling units from different counties. Lots of unnecessary driving and time wasting.

• Responsible for providing exceptional patient care on a Basic Life Support ambulance.
• Transfer BLS-emergency patients to local hospitals while providing appropriate ring-downs prior to arrival.
• Thorough and complete patient care documentation.
• Complete inner facility transfers from local hospitals and skilled nursing facilities.

Top Job Titles	Average Salary
Emergency medical technician 6 salaries reported	$20.71 per hour
Emt-basic 3 salaries reported	$20.67 per hour
Detailer 4 salaries reported	$24.50 per hour
Dispatcher 1 salary reported	$30.00 per hour
Customer specialist 1 salary reported	$22.00 per hour

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