lobby attendant

Royale Company

Job is ok if you really need a job other than that they don’t pay enough for the stuff that you do. The company raise they pay rates every 3 years.  They will always have you doing  extra work at the buildings like doing porter job while doing concierge job at the same time. For example you would have to take out a whole buildings garbage or clean the buildings bathroom in your suit all while taking care of everybody else’s needs that live there at the same time. This is a two person job all for one person. You get blamed for every little thing and when you try to tell the management in the office they don’t care you will be written up and either fired or it will take them a few weeks to a month maybe more to find a new place for you to work at. It’s a lot of favoritism here and people who been there for 5 or more years get treated differently and for every new person meaning less than 5 years of working there EVERYTHING is going to be blamed on them. Either the superintendent or resident going to have something to say about you and you will be written up for every complain no matter how small. They will never tell you but others who been there longer than you get paid more than you do. Some workers get paid free hours as well meaning paid hours that they didn’t work. Management doesn’t work in there office and all of them work from home and they don’t have no receptionist therefore they don’t answer your phone calls or texts and will take them as much as a few hours to 3 days until they respond to you and have attitudes when you call too much, but when they call you no matter the time it could be 8am if you don’t call them back in that same hour it’s going to be a problem for them like you don’t have a life outside of work. They will also promise you something but it’s up to you to constantly remind them about what they told you. They also play with your money and your check will be short at times and they will not pay you if they feel you did not deserve them. 

I mean, you decide for yourself. 

(1) The scheduling system is highly inefficient, relying solely on text messages, which is unprofessional. There is a pressing need for the company to invest in proper scheduling software to improve efficiency and shift management. The current text message system is plagued with flaws, making it susceptible to misunderstandings and rendering it ineffective. 
(2) In this job, you can be replaced without notice. The company maintains a list of potential hires who can be brought on board within minutes, with your first day starting almost immediately. This lack of emphasis on quality control is evident in the high turnover rate and the overall dissatisfaction among employees. Quantity over Quality is the name of the game here. 
(3) The lack of visibility and transparency within this system exacerbates communication issues. It's imperative for the company to enhance its communication methods to address these ongoing concerns.

I wanted to get on here and give a little bit of insight. I had completed three interviews back to back, each with a different interviewer. So that went really. It is not an intimidating interview at all... Management lacks professionalism. 2/3 of the managers used slurs during interviews, but I cant complain because I always try to make interviews a little more laxed with my wity personality, but definitely worth noting, don't be nervous about the interviewing at all.

 The manager did tell me that pay would be between 18-30 during the second interview. That was a lie, Pay is only 15, so thats annoying, why lie? Luckily for me, I just wanted an easy second job, so ill deal with it for the while. But to be honest, if youre not an uptight person, and dont mind being a lobby attendant, not concierge, youll be fine.

Pay is biweekly
and the shifts available are:

7am-3pm
3pm-11pm
11pm-7am

I had to leave to this job after starting it because there were way too many red flags and I felt unsafe. The paperwork was such a pain filling out and I was expected to wear a uniform despite the weather being super hot. Then on top of that, I learned that I had to unlock and lock the pool gates which is very unsafe in this weather and I would rather not risk my life. It was really hot and congested inside the building, there was no security measures so anybody could walk in , and the person training couldn't really help me. Then, I had to deal with residents asking questions and explain that I was in training so I would refer them to that particular person. So much was happening all at once so I decided not to come back. Please save your sanity and run from this company!!! Run!!!

This concierge company does not believe in write-ups, disciplinary action, or even verbal warnings. They will fire you on the spot for the most ridiculous reason. Furthermore, the building that you may work in may have some of the most snobbish and ill-mannered tenants, and they constantly complain about you to the property management. The manager may sound nice to you on the phone when he first calls you, but trust me, he will not have your back in the end. Plus, they are very hard to get in touch with and I’ve caught them lying a few times. Stay far away from this company. They hire to fire.

While working at Royale I have been able to gain a great wealth of experience as well as pay raises and position advancement. They were very flexible with my work schedule, accommodated my changing college schedule until I graduated, and offered paid time off each year. The management team at Royale is involved with their employees on a personal level and I had not met an employee that they did not know by name. 
Things definitely moved quickly and there was always something to deal with.
Great experience, great opportunities and great people.

It was a pleasure working for Royale, the owners and office staff treated me with kindness and genuine respect that I will never forget. The job itself is low stress and zen at times but it really comes down to the the building you work at and how nice/respectful property mgmt, the super, and residents are. The residents I encountered were friendly laid back professionals with good character. The only downside was finding coverage for requested PTO, which means some guys would work double shifts - coverage can be tricky.

I worked with this company for almost 3 years.
I informed them of an upcoming surgery I would be having and instead of speaking to me they took me out the location and placed someone else there without any communication with me, I just showed up to work early and another person was there for my shift. The fact that they had me do this same thing a year earlier to another employee showed me a lot.

What is the best part of working at the company?
They don’t value their employees very unprofessional when it comes to communication. They need to do better scheduling and shifts. Don’t work here 

What is the most stressful part about working at the company?
Lack of communication and coverage 

What is the work environment and culture like at the company?
Boring and chill that is about it

What is a typical day like for you at the company?
It can be busy but more than likely boring

What is the best part of working at the company?
The peaceful people within the buildings being serviced.

What is the most stressful part about working at the company?
No proper bathroom/ lunch breaks

What is the work environment and culture like at the company?
There seems to be no room for improvement and no mention of a raise , some workers are still making $15 ph

What is a typical day like for you at the company?
The days are quiet greeting tenants and delivery personnel

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