emergency medical technician

Royce - US Protection Service

I worked for Royce Protection Services and unfortunately my experience with the company was very disappointing. The biggest issue is the management and the way the company handles basic business practices. Communication from management is poor, concerns from employees are rarely addressed, and there is very little sense that the company values the people actually doing the work.

One of the most frustrating aspects is how outdated their payroll system is. Employees are still paid using paper checks with no direct deposit option. In 2026 this feels extremely behind the times and creates unnecessary inconvenience for employees who have to physically pick up or deposit their checks rather than having reliable electronic pay like most modern companies provide.

There also seems to be very little concern for employee well‑being or morale. Scheduling and communication can be inconsistent, and the overall feeling is that management is more focused on filling posts than supporting the staff who work them. Security work can already be demanding, and having poor organizational support makes it even harder.

Overall, Royce Protection Services would benefit greatly from modernizing its payroll practices, improving communication, and showing more respect for the employees who represent the company on the front line. Based on my experience, I would have difficulty recommending this company as an employer.


What is the best part of working at the company?
Unfortunately there isn't anything good about working for them, stay away

What is the most stressful part about working at the company?
Not really knowing what was going on with your post and getting responses like just enjoy the hours while you are getting them. Having to drive up to the main office in Cleveland to get your check because they don't do direct deposit. So if you work during the day say monday-friday you wait about three weeks for a two week check unless someone is kind enough to get and pass the checks at your post. There are way better security companies to work for then this one

What is a typical day like for you at the company?
I turn on the computer and check the cameras. I then run one camera checking for any breaks in the recording the night before. I then periodic patrols around the perimeter. I also maintain presence when there was a lot of customers and directed customer traffic

What is the best part of working at the company?
I get the opportunity to work with some really good people 

What is the most stressful part about working at the company?
Working after school kids and the mandatory Saturdays is extremely stressful 

What is the work environment and culture like at the company?
The work environment is mostly pleasant however dealing with the kids ages 6 to 14 without parent supervision can dictate a negative culture  

What is a typical day like for you at the company?
It begins quiet and peaceful and roughly from 2:30pm to 5:30pm the elementary and middle school children are a problem constant chaos and misbehavior

What is the best part of working at the company?
Prior to getting hired at US Protection, I spent the last several years working a countless amount of overtime at a local jail. Here, it's available but not mandatory, which is very nice. The pay is a lot very nice along with the staff. Highly recommend!

What is the most stressful part about working at the company?
There isn't any stress which makes it a great place to work.

What is the work environment and culture like at the company?
Very enjoyable place to work at.

What is a typical day like for you at the company?
Here at one of our many sites, I protect high-end jewelry and the employees that treat me like one of their own which means a lot.

This company does not care who they hire. They do not give pay raises. They do their best to never pay overtime. They do not care about training or advancement. The management doesn't take the time to know their officers or even the sites that they manage. Correct pay for time worked is frequently inaccurate. They will cut your hours with no explanation or forewarning. They will avoid contact with you when you have a complaint or issue. They will string you along with promises of promotion or higher pay with no intention of follow-through. Their scheduling is atrocious.

What is the best part of working at the company?
Some flexibility with schedule 

What is the most stressful part about working at the company?
No stability. No benefits. All they care about is getting post covered, not their employees.  

What is the work environment and culture like at the company?
Hostile work environment. Hard to get what you need from these employers. Only care about making them money 

What is a typical day like for you at the company?
Long and stressful. You never know what the day will bring. Constant call offs. No work life balance

What is the best part of working at the company?
Nothing
 This company will screw you over and not give you enough hours to survive not even to pay your bills or even to buy a house or do rent an apartments 

What is the most stressful part about working at the company?
Dealing with the fact of how to get hours to make ends meet

What is the work environment and culture like at the company?
It's in the building with no potential

What is a typical day like for you at the company?
Very boring. Want to be the boss of people but do not want to give hours of use communication skills

Worked unarmed security at one of their retail locations, part time 2 days a week with overtime. Atmosphere at my location varied wildly depending on who was managing at the time. No on site management unfortunately, but very responsive over the phone. Overtime was nice to receive, but made little difference due to bi weekly pay schedule. Was a basic position, but the people I worked with made it all worthwhile.

Absolutely horrible leadership no organization at all. There are no vacation days nothing to work towards as a company. Ur just a body at a site . No holiday pay insurance is a multi plan which only does partial. Staff has nobody to speak to with questions or post duties. Krogers is not continuing the contract next term date for sure . I started full time only after a year they bought another company and all old employees lost most hours I went from 40 to 16 hrs . Definitely move on from this place 

What is the best part of working at the company?
Nothing at all they don't even give there good employees raises nor bounses 

What is the most stressful part about working at the company?
Standing all day when your a diabetic

What is the work environment and culture like at the company?
Some of them are pretty cool for the most part

What is a typical day like for you at the company?
It can be very slow at times the supervisors has very little communication when it comes to the people that works under them and you barely see any supervisors

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