direct support professional

program supervisor

senior program director

program director

maintenance technician

Rudolph Community and Care

This is a very tough, back-breaking, headache-inducing job. It really is. But boy, it is rewarding. It’s definitely not for the faint of heart or a weak-willed character. It is for the highly qualified individuals who possess mental stamina and composure - who feel competent working with highly behavioral and psychologically complex children and young adults. As someone who worked at the establishment for relatively longer than other staff, I feel I can provide an accurate summary of this position. 

The pros:
- There is a team commodity. It is a high-stress house and leaning on your coworkers is how I survived for so long. For the most part, staff were lovely to me and treated me fairly. There’s occasional gossip, it’s a work place and people get bored. However, it’s minimal and just ignoring it and not really caring works wonders. 
- the kids. The kids were by far the best part of my experience. Being able to be a main positive contributor in how these children see themselves and equipping them with coping strategies was priceless to me.
- my manager in particular had an open door policy. They also were there when we needed it and supportive. 


The cons -
- you have to be self-reliant and confident in your own abilities. For the most part, you won’t have a manager to lean heavily on when you’re working the floor. When situations arise, you have to feel competent in your own abilities to engage in deescalation techniques. RCC doesn’t provide these resources for you which is super unfortunate. As well as doesn’t provide any universal or tailored-made evidence-based coping strategies and/or interventions. I found that to be strange for a “crisis” home. 
- There’s a giant invisible wall between upper management and the staff working the floor. No communication with the ones in the trenches. I found certain upper management demonized those who left, considering them unworthy, uncommitted, or too emotionally immature. I wished they would have reflected on WHY they left and changed things before even more people quit. When so many people leave in such a short period of time, it gets harder to blame just the staff, right? Empathy towards staff is not a weakness in this business, it’s a necessity for longevity.
- staff turn over is insanely high here. I saw qualified and amazing coworkers leave because they were too burnt out which was incredibly disheartening. With so many open shifts, staff are compelled to work even more and then they too proceed to quit. The endless cycle continues and hope something can be done about that.

RCC is not the place for legitimate, educated professionals. Take your talents and professionalism to a company that both appreciates and values it. RCC does hire inexperienced individuals in at the same rate as those with experience, which is sad and one of the major reasons all of the really good and experienced workers don't stay.  Finally, in regards to wages, while they are on the low side, this is an industry wide problem and not solely RCC's.

When I worked there, I was appalled at the overall cleanliness of the homes, the lack of professionalism, the constant finger pointing and blaming everyone for everything, and the absolute disastrous mess of direct care staff.

Employees aren't trained or don't comprehend that cooking nutritious meals, cleaning the homes, interacting with clients, and doing personal cares are all part of being a DSP. Management does not care to stop in and check on their homes, nor do they really care that staff are doing drugs and drinking on the job. 

Documentation is not done on a consistent basis, and many times, when it is completed, it is not written in a clear, concise or even jr high school level. 

The worst staff are rewarded simply because they tend to work extreme amounts of overtime. RCC sees these employees as "good",  but what they either don't realize or care about is the fact that the clients they are supposed to ensure are safe and well cared for are being neglected. You can literally leave your assigned home while on the clock for hours, sleep, stay on your phone, forget to serve meals, not shower or give meds to clients---anything-- and still keep your job if you will keep your mouth shut and work overtime all the time.

Gossip and cliques are very much a thing at RCC. Right now, those in power are extremely toxic and you cannot have a rational conversation about the problems with anyone. 

The company is once again "restructuring". Perhaps one day they will realize the restructuring needs to begin at the top. Hire qualified professionals, not people who will lie, cheat and tell you what you want to hear instead of what you need to hear.

 How anyone with any power within RCC can sleep at night still boggles my mind. While professionals can run from this company, and we can all have conversations about why this company is so very toxic and demoralizing, is anyone considering the clients who are trapped in this environment with no escape from the chaos?

A typical day at work includes putting your clients first because it is person centered. Other duties include cleaning when needed to help your clients become more independent, cooking, toileting if your client needs, reminders and good communication skills. 
I believe I learned to communicate better and listen better because you are certainly doing that all the time in fact every day when you walk through the homes door. 
Management is very kind and good communicators to their employees, info is out out when needed for employees. 
The hardest part of the job is definitely finding a connection with your client, it really is hard to get the ball rolling but once you do it’s a connection that they will remember forever. 
Most enjoyable part of the job and working with the clients, so amazing to see them succeed in things they looked forward to or were working on it’s true excitement and happiness when that happens. But I also enjoy my co workers they are really cool intellectual people who have open minds and good with determination. 

A revolving door of managers. About every 3-4 months managers get “cleaned out” - as in fired or demoted. Staff are then in turn left in the dark and have no idea who management even is. Management is inconsistent, terrible at basic communication skills, and lie all the time. Management always finds a way to get staff into trouble for things they never did. They will even go as far as to claim their staff are stealing from the house. 
Houses are always terribly understaffed and clients are unsupported. Basic cleaning supplies are never to be found and houses are terribly unsanitary. 
Long work weeks, insane hours, and unfair compensation for those things. 
Human Resources have a job to support the staff but they cannot even do that simple part of their jobs. They promise staff things that in the end they know they will not be giving them. Want to transfer sites? Good luck with that. Want a raise? Even better luck. Want to address staff/management personal issues? They’ll act like they care but once you leave the office, you’re forgotten about. 
President of the company does not know the clients and has no background in the field at all. 
Do NOT waste your time with this company. Seek better.

First and foremost, i'd like to start off by saying that if I could give this company a 0 star rating I would. The management is awful and very unorganized. They pay new staff members that have 0 experience more than staff members that have been here longer. They talk about how they are going to increase the pay but don't provide any updates (it's been over a year by the way). The HR team and management do not take reports seriously and brushes it off as if nothing happened. If you ever come across an opening for Rudolph Community and Care I strongly advise you to not apply and look elsewhere. They don't even provide the clients with things they need and are very cheap. The upper management and president don't even visit the sites so they don't even know what goes on. They don't care about the clients and are only money hungry. They hire anyone as long as they fit the basic qualifications and those people end up leaving after a few months. The only good thing about this company is the clients and staff. I will be leaving this place as soon as I secure a new job. If you have any ounce of self respect for yourself, don't ever work here.

Working with the companies new site is challenging, but yet rewarding with the clients. Able to see their improvements and help them build more skills to become more independent. 

Company does not promote within and its ran backwards. Rather than hiring those within and giving advancements opportunities, the company rather hire from outside.

Leads are paid less than Safety Specialists and if a Safety Specialist is promoted to become a Lead, he/she will get a demotion in pay. Safety Specialist has no room for advancement even though your annual review is perfect and you are crossed trained. 

The company does not make sure those from within are able to take on a higher position, and asking their coworkers if they are qualified. Yet, they are given them even though they failed at dealing with multiple behaviors and being fairly new to the company. 

Last but not least, bonuses are given to those who are covering the most shifts and not for performance. It is also given to new hires, but not to those within company, and if given, it is only $100-$200 yearly due to capping out in  pay.

RCC has been nothing but a joy to be a part of. The core values of the company are ingrained into the foundation of everyone that makes up this company and the meaningful important work that we, the employees from top to bottom, do every day. Working as a team, we strive for the best possible care of the people we serve daily. Person Centered care is the focus. With the teamwork and determination of all our staff, we lead with positivity and always do the right thing. It's such a great feeling to be a part of a cause that's so much more than just myself, but to make meaningful impacts on people's lives and the changes in someone's life you can make just by doing the work that we do in this field. I highly recommend RCC to you for exploring the path of caring for people and what doors can open up for you and the effects you will have on the people we serve.

Don’t ever work for RCC. They pretend like they care about their clients, but in the end, the only thing they care about is money. Some of the best people I know lost their jobs, jobs that they worked SO HARD to get, working their way up from the bottom, because of “company restructuring”. The president of the company has ZERO experience in this field, and has NEVER spent any time with any of the clients the company serves. They expect the salaried staff to work outrageous hours to try to make up for all the overtime because every single house in the company is wildly understaffed, and they show absolutely no appreciation to anyone who actually works diligently for them. If you love to work with individuals with disabilities, do not take a job with Rudolph Community and Care. They do not care about their staff, and they definitely do not care about their clients.

This job is stressful to say the least. There is absolutely no standard to uphold, nor is there a shred of professionalism. Qualified individuals are vilified and usually quit within 6 months. 

This company encourages forged documentation, and goes as far as to delete completed documentation if they disagree with it. The clients are not cared for and no one seems to care. 

The atmosphere is filled with those who lack the education, ethic, and empathy this type of job demands. When there are concerns, they are either ignored or the company blames someone else. If you take a job here, do the smart thing and document everything, take screen shots, make sure you leave paper trails the company cannot get rid of. 

The only qualifications you need to work here are: be 18+, have a pulse, be able to shut your conscience off. Seriously. Everything else is fine. 

The benefits are non-existent, kind of like the integrity. 

One can only hope that one day this company will be shut down.

I worked for this company for nearly two years, I saw around 5 or 6 supervisors come and go in just one house! Staff are often left working alone with high behavior consumers with literally NO SUPPORT! The management feels like they can talk whatever way they want to to you which is why I bounced. Get used to putting a lot of wear and tear on your car, having to pay for things out of pocket with no reimbursement, having management call you all day and night to pick up shifts, getting held up at work because staff don't come in for their shifts, not getting your raises or reviews on time, constantly being threatened with a VA...Its just not worth it! You will work long hours for virtually no money if you are a supervisor because they will pay you a salary and expect you to work like a dog! How this company is still in business is beyond me!

Top Job Titles	Average Salary
Direct support professional 344 salaries reported	$19.36 per hour
Program supervisor 74 salaries reported	$25.00 per hour
Senior program director 23 salaries reported	$88,500 per year
Program director 9 salaries reported	$75,000 per year
Maintenance technician 10 salaries reported	$26.00 per hour

Working at Rudolph Community and Care: Company Overview and Reviews

Rudolph Community and Care

Rudolph Community and Care Ratings

Popular jobs at Rudolph Community and Care

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected