licensed clinical social worker

family therapist

licensed professional counselor

mental health therapist

clinical psychologist

Rula

What is the best part of working at the company?
Review of Rula and PATH

I have been fortunate enough to work with Rula and their affiliate, PATH, for the past five years, and I can honestly say it has been a fantastic experience. One of the standout features of working with Rula is the incredible flexibility they offer. Whether it's scheduling or adapting to my needs, they truly understand the importance of work-life balance. I have worked for them sometimes very part-time and I have worked for them full time as I am currently doing now.

Professionalism is at the core of Rula’s operations. Whenever I reach out, I am greeted by a live person or a quick response by email who is ready to assist me, which is a refreshing change in today’s automated world. Their commitment to timely payments is commendable; I appreciate knowing that I will be paid promptly for all the clients I see within a pay period, without the hassle of waiting for insurance to clear  and this is huge for me!

Rula's platform is continuously evolving, adding new tools and innovative options that enhance our workflow and improve client interactions. I also appreciate how they actively listen to their clinicians. Whenever issues arise, they take a supportive role, empowering us to voice our concerns and feel truly supported.

The clients I receive through Rula are always appropriate and wonderful to work with, thanks to their impressive referral system. It’s rewarding to feel that I am making a real difference in their lives at the end of the day.

Overall, I feel like I have a dedicated team at Rula backing me up, and I couldn’t ask for a better work environment. I highly recommend Rula to anyone looking to join a professional, supportive, and empowering organization!

What is the most stressful part about working at the company?
That there are so many clients in need and I fill up so quickly and wish I could help everyone.

What is the work environment and culture like at the company?

The work environment and culture at Rula are truly exceptional. They prioritize inclusivity and actively foster a supportive atmosphere for all clinicians. Rather than adopting a top-down approach, Rula emphasizes empowerment, ensuring that everyone feels valued and heard.

Their leadership engages with us from a perspective of empowerment, asking thoughtful questions that demonstrate genuine care for our well-being and professional growth. This proactive approach allows clinicians to voice their concerns, share ideas, and contribute to our collective success.

Rula believes in nurturing a growth mindset, encouraging continuous learning and development. This culture not only enhances our individual skills but also strengthens us as a whole. Overall, working at Rula feels like being part of a collaborative community where everyone's contributions are appreciated and growth is celebrated.


What is a typical day like for you at the company?

The work environment and culture at Rula are truly exceptional. They prioritize inclusivity and actively foster a supportive atmosphere for all clinicians. Rather than adopting a top-down approach, Rula emphasizes empowerment, ensuring that everyone feels valued and heard.

Rula appears to be a strong company overall, with a meaningful mission and solid benefits. The interview process did provide helpful insight into the team and how the company operates.

That said, the interview process was very long and required a significant time commitment, particularly for candidates who are currently employed. Balancing multiple interview stages, including a case study and final panel presentation, made it difficult to stay engaged, especially without clarity on final outcomes.

One area for improvement is transparency around technical expectations. Based on the feedback I received, Excel and data analysis skills played a key role in the evaluation. However, these requirements were not clearly outlined in the job description, nor were they emphasized during the feedback call prior to the final presentation. Clearer communication around these expectations would allow candidates to better prepare and demonstrate their skills.

Additionally, if there are concerns or lack of alignment after earlier interview stages (such as peer interviews), it would be beneficial to address those before advancing candidates to more time-intensive stages like case studies. This would help respect candidates’ time and effort.

While this was my first experience with a multi-stage interview process of this nature, it required taking time away from my current role, which can be challenging for working professionals. Given the length of the process and the level of commitment required without guaranteed outcomes, I would be hesitant to go through a similar process again.

Providing clearer expectations, aligning assessments more closely with day-to-day responsibilities, and streamlining the interview stages would improve the overall candidate experience.

I contracted with Rula as a licensed therapist after being promised a full caseload and flexible telehealth opportunities. Unfortunately, my experience has fallen far short of expectations.

Despite onboarding assurances, I’ve had only five clients over several months. Most clients disengage after only a few sessions, and there’s little clarity on how clients are matched or supported to stay in care. Caseload promises were simply not fulfilled.

The reimbursement rate is low compared to other platforms and private pay options in my area, making it financially unsustainable over time. Additionally, insurance listings are inconsistent — the insurances listed in my provider portal differ from what clients see, leading to confusion and lost opportunities. I’ve contacted support multiple times to fix this and received vague or conflicting responses, with no resolution.

At one point, support staff pressured me to open up evening and weekend slots, implying that this was the reason I wasn’t getting clients. I became a private practice therapist specifically to maintain work/life balance and be present for my children during nights and weekends — and I clearly communicated this boundary. I found the suggestion dismissive and tone-deaf to the values many therapists bring to this kind of work.

One of the most frustrating issues was being told during onboarding that I could see clients in person — only to be later informed that this was only available for California providers. This kind of miscommunication is unacceptable.

The only redeeming quality is that I don’t have to chase down payment for late cancellations or no-shows — those are automatically reimbursed, which is appreciated.

Rula could be a great platform if they improved transparency, increased reimbursement, and invested in real support for their providers. Until then, I can’t recommend them to other therapists.


Overall the process to be hired at Rula was pretty simple and I received new clients relatively quickly. The pay is pretty good compared to other platforms. The platform they use for notes and charge slips is incredibly outdated and difficult to use; not particularly user friendly and requires a lot of energy to remember all of the steps in order to schedule, complete notes, complete charge slips, etc.
Most recently my frustration came as they have both the AdvancedMD EHR, as well as a Provider Portal. I have never been able to login into the Provider Portal (it has a variety of resources, ways to communicate with other therapists, and now it is where the telemedicine portion will be). The system is not compatible with mobile devices or IPads and I use an IPad for work (and have done so without issue in my private practice for 3 or 4 years). As they continue to make more changes and shift from the AdvancedMD EHR to the Provider Portal, I have asked for guidance on accessing the portal. They are completely dismissive and unwilling to even work towards making this accessible via an IPad (even though it 2024 and this is pretty common practice). It is making me want to reconsider working on this platform. Typically, even when systems are outdated, the customer service representatives at least make it seem like there will be upcoming changes to make it more accessible, or at least take this information into consideration. There has been none of that. I was told I won’t be able to access this unless I use a computer and they have no plans to work towards that moving forward. No apology for the inconvenience or real customer service at all. At this point, the negatives of this platform have begun to outweigh the positives and there are many other platforms with comparable rates that are much more user friendly and more considerate of the therapists they are working with.

A typical day at work:
As a provider on the platform, my typical day was spent checking for client referrals that rarely came through. I was expected to maintain open availability on my calendar, but there was minimal to no engagement, which made it difficult to stay motivated or plan my time effectively.

What I believe I learned:
I learned the importance of vetting contract platforms more thoroughly, especially around how client matching, scheduling, and provider profiles are managed.

Management:
Communication from management was limited. When issues arose, responses were often delayed or unclear. I didn’t feel there was a strong support system in place for providers navigating technical or ethical concerns.

Workplace culture:
Because everything was remote and communication was infrequent, there wasn't much of a sense of community or shared culture. It felt very impersonal and transactional.

The hardest part of the job:
The most difficult aspect was the lack of referrals and unexpected changes to my professional presence online that I was not informed of in advance. This created confusion and concern.  It felt like a betrayal when I discovered that Rula purchased a Psychology Today profile using my name and image without my consent or knowledge to redirect patients to the Rula platform.

The most enjoyable part of the job:
Unfortunately, I didn’t get the chance to work with any clients through the platform, so I can’t speak to what might have been enjoyable had the system functioned as expected.

Overall things are good however; Your caseload can take a very long time to build. I was told initially no problem you will be as us to stop referrals. All that I have asked for since September of 2022 is 12 clients I have only been given 6 or 7 in total and no more than 3 at any one time. I have three that have been with me since I got my first patient. I would love to have more. There was also a postponement of several months with regard to on boarding, It has really been a year since they said I would get started. In fairness to Path many of these platforms over promise and under produce. One more issue I have worked with many EMRs over twenty years. This is the one I like the least. Oh and no spell check. So you have to go back and tediously type in the letters that you mistyped.  The compensation is fine but they take plenty for themselves from the insurance payments. Yes I know they need to make a profit. So after reading this I sound rather negative but I really am not. There are good things about Path for sure I just do not get to be part of them as much as I would like.  

I was excited to join a company to build from the ground up things that did not exist. That's what the interview process focused on, including a hands-on assignment I had to turn in. Once I hit the ground, I found most of that energy got eaten up by micromanagement from someone who didn’t actually understand my role or how to do the work they were directing. Instead of being trusted to run the operations I was hired to lead, I ended up spending too much of my time explaining basic concepts or undoing unnecessary direction that slowed everything down. It made it hard to do my best work or show what the function can really deliver.

Some people were great to work with and the mission honestly mattered. That part kept me going. But the constant second guessing from someone who wasn’t qualified to guide the work created a ceiling I could never break through, no matter how capable I was. The culture leans reactive, and leadership changes or sudden pivots are common, which only made the micromanagement feel tighter.

The parts of the job that let me operate independently were pretty good. Those moments were proof that the role could have been incredibly impactful if it had been allowed to function as intended.

I have been a therapist (Independent Contractor) with Path since October 0f 2020. 
Firstly, they were very quick to expedite the credentialing process to become one of their contracted providers ( 2 months as opposed to 6-9 for other similar organizations.)
Secondly, the staff from the onset of the interview through now, are all compassionate, supportive, and available to assist you to grow your practice and make life easier on the provider. They are prompt and efficient! They offer monthly case consultation meetings to ensure providers can network and deliver high quality patient care. 
Thirdly, the dedication to provider happiness doesn't stop there!  The founders of the company and support staff all share a passion to deliver quality mental health services to their patients in a timely fashion, and will accept nothing but the best. It is great to be part of a company that truly values patient care. I trust their dedication to patient care is heartfelt, consistent, and an integral part of their business model
Fourth- They pay significantly better than other similar operations I have encountered. They value the therapists- a rare occurrence in many mental health agencies. It is refreshing to work for managers who want only the best for their staff!


As a remote contracted therapist for Rula, they do provide flexibility and independence.  However, the scheduling system is so bad that I am no longer providing availability to see new clients through their platform. Since I started with Rula, they referred 7 new clients to me and 5 were either double booked for the same time or reserved an appointment slot and removed the morning of the same day as the scheduled appointment time. The Rula staff I communicated with couldn't seem to remove the holds on my calendar from their end and I couldn't do it from my calendar either. So if another potential client wants to book for that time, they can't.  It's a complete waste of my time that their systems can't refresh this data until the morning of the appointment day.  For one client, there were 3 scheduled intakes for that same person and she cancelled them. However, all 3 stayed in my calendar and couldn't be removed. This technical issue is beyond frustrating. I can understand if it's a 1-time thing, but this seems to be an ongoing issue. Please look into fixing your scheduling system. Can you imagine what it feels like to have an appointment booked, you reserve time out of your busy day, and then it's removed/cancelled from your calendar on the same day...and for this to happen 5 times in a row? Absolutely unacceptable

I have a very flexible schedule and work when I want to work. I now have a full schedule.  I am independent so don’t have a manager per se. They have PSAs who give you clients my first one checked in with me regularly and it was a positive experience but she left. My new one I feel neutral about  I have not been able to get know him and one communication was unclear and delayed me getting clients. I call the Rula support phone line when I need it and they always help me out. They are a life saver. When I had some technical glitches one tech person Crystal M. really and kindly helped me out and spent extra time to sort out the problems. The staff that I deal with weekly are amazing. Overall, Rula has been a great place to work contrasted to another place I worked that you see advertised all the time, Better Help that compensates their therapists poorly, the pay schedule encourages burnout and the support is not readily available when you need it. Rula is outstanding by contrast compared to them.

Top Job Titles	Average Salary
Licensed clinical social worker 1019 salaries reported	$82.78 per hour
Family therapist 1096 salaries reported	$83.30 per hour
Licensed professional counselor 845 salaries reported	$81.03 per hour
Mental health therapist 805 salaries reported	$81.21 per hour
Clinical psychologist 840 salaries reported	$95.34 per hour

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