manager in training

customer service representative

client advisor

ride operator

shift leader

Russell Speeders Car Wash

I would be lying if I said there's no good things about Russell Speeders car wash. I would say management gets paid fairly well without requiring a degree. There is a lot of opportunity for growth and development in the company because it's growing so rapidly. You get to see a lot of great cars and a lot of great people every single day.

Those things are why I stayed for so long.

The time draw however is immense. 50 hours a week is the minimum and you're typically working 60-65 to keep up with the expectations. The expectations continue to grow every day but the pay stays the same. I came in early I stayed late I did extra work I would help out on my days off and I still find myself being scrutinized over minor minor things. They expect you and all your associates to just stand out on the cold but then if a heater breaks you won't get a budget to replace it. They're constantly raising expectations but then trying to save money by cutting labor hours and budgets for other things. It's impossible to keep up. When I started I really liked the structure of the corporate entity and the way that it  impacted my workplace and now I find it to be awful. Not to mention, they expect you to be a "business owner" when it benefits them but when you need to make a hard decision that would better the lives of yourself and your associates they won't let you make that. It feels like a lot of surface level talk to make you more invested in the job.

I decided kind of good pay isn't worth my health, safety, and sanity.

What is the best part of working at the company?
Best part is the people you work with. As well as some cool customers. 

What is the most stressful part about working at the company?
Over worked & under paid. GMs don’t seem to be much help and rely on the hourly workers to get everything done perfectly. If not they wont miss the opportunity to blast you in the group chat, in front of customers, and teammates. The communication isn’t there as everything is never said in person but over text or Blink until it reaches a boiling point. Customers have a tough time managing their plan. It is confusing and you have to jump thru hoops just to cancel it. Customers will come take their frustration out on you. You can even physically help them stop the plan yourself and sometimes they will still get charged. 

What is the work environment and culture like at the company?
Toxic, no real communication. You’ll bust your tail just for them to tell you and the team haven’t done enough. You’ll get plenty of nit picking and micro-managing.  Feel more like a number than a cared for employee. 

What is a typical day like for you at the company?
Fast paced, full of laughter with your teammates, selling passes, making money, hitting codes, meeting cool customers

For a normal day at my job, it feels fulfilling. Sure having to work with a high volume of cars is stress inducing, but I normally don’t feel it. If anything did cause unnecessary stress, I’m grateful to have a management team that allow me to vent or step aside to keep my mental health in check. My coworkers are also great to work with and I would consider them to be my friends. The only concerning point is when our Regional Manager visits. His visits usually comes with additional stress and worries since it’s rare that he comes in a good mood. I’ve also noticed that he tends to be very by-the-book manager in the sense of if a task is not done to his standards then then it might as well not have been done at all. While I can personally deal with this kind of stress, I am a highly empathetic person so I can tell when that kind of stress is getting too much for my coworkers or managers. Outside of that, we keep our spirits high, crack jokes, and have fun.

I have learned that the typical day at work for Speeders is not one to dread lightly. Our job is to put smiles on our customers faces no matter what their experience’s are before they land on our lot. The beauty of a company investing into making their community happy, is just one I’m proud to be part of. The hardest thing about the day genuinely would be not being able to turn a frown upside down, which could take a toll on your character however, with the right mindset, you will learn to shine. We’re only here to assist our community with not spending more money and that is the most enjoyable part of my day. I’m not stealing from my community but saving them expenses. It’s a beautiful thing.

I have been with Russell Speeder's for about 8 months.  I started out as a Lot Concierge and quickly moved up to CSA.  My work days include setting up the lot for the day, selling customers the Unlimited Pass.  So my day is all about interacting with the customers, which I love doing.  I've learned that no two interactions are the same so you learn to adapt. I'm always learning and I love it. Working outside has been amazing through all the seasons.  The staff works well together and our GM is awesome to work with. He is always willing to teach and always has a positive attitude.  I look forward to possibly advancing my career in the future with the company as I see myself here long-term.

I can't speak for every role, but CSA's were compensated quite well. You work long enough, the commission starts to add up big time. Staff was a blast, and so was managment. I had two major gripes while I was there. One was people. When you interact with the public, most are kind and humorous and a joy to talk to. Others...not so much. Second was hours. There was no (atleast when I was there) semi-permanent schedule. You work evenings some weeks, sometimes mornings, sometimes a mix of both. Worse was scheduling that resulted in myself closing and opening multiple times throughout several weeks. Besides those issues though, all in all, It's a great place to work!

The workplace culture is incredible, all associates get along well, and it comes down to how the company hires managers. A typical day at work is fun, the energy is great, and interacting with customers is great. Very straight forward job that does not ask you to do anything that your own management will not do themselves. The hardest part of the job can be managing upset customers when there is a misconception, but happens very little of the time. There is also room for immense growth. I started out as a line associate, and worked my way up to management. What you put in you get out, and it is incredibly rewarding. 

A typical day at Russell Speeders is like being at an amusement park! Lots of joy happiness an making sure we give the best customer service possible. It starts at the top our management team is awesome they care about us as a team as a whole! That separates Russel Speeders from any other job I have had. Just coming in knowing that your MIT and GM actually care is priceless!! The hardest part is working outside which is fine now we just have to dress accordingly. The best part about working for Milford 2 is I come in with a smile and leave with same smile!

Started off as a good position everything all happy go lucky than through the last year and a half it has declined. Management plays favorites with the teenagers. They pretend to care about you in front of your face but plot behind your back. They lie about what was said about you. Overall just an avoidable place. You’ll make some money if you’re good at reciting a script and have no family to take care of.

What is the best part of working at the company?
Good morals and a friendly work environment 

What is the most stressful part about working at the company?
Knowing that you don't have health insurance and no retirement 

What is the work environment and culture like at the company?
If management don't like you, they will get rid of you

What is a typical day like for you at the company?
Tending to customers everyday. Located in the hood, you have to constantly be on alert

Top Job Titles	Average Salary
Manager in training 4 salaries reported	$60,000 per year
Customer service representative 6 salaries reported	$17.50 per hour
Client advisor 36 salaries reported	$17.29 per hour
Ride operator 39 salaries reported	$16.85 per hour
Shift leader 16 salaries reported	$14.41 per hour

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